Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is VeriSM Foundation Certification?Modern Service Management for the Digital Age

    VeriSM Foundation certification training in Ukraine equips IT and business professionals with VeriSM, a service management approach built for the digital age. The VeriSM Foundation (VeriSM-F) credential, awarded by EXIN and based on the IFDC VeriSM framework, shows how an organisation can define its own service management approach rather than follow a single prescriptive method. The course is aligned to the current EXIN VeriSM Foundation Examination Specification and covers all seven topic areas, from the service organisation and service culture to the VeriSM model, the management mesh, progressive practices and innovative technologies. You learn to combine ITIL, Agile, DevOps, Lean and SIAM as practices within one flexible model. With Ukraine's IT sector scaling cloud, AI and GovTech delivery, employers value people who can integrate frameworks and focus on consumer outcomes. There are no prerequisites, and the credential is valid for life. Start your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Ukraine, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is VeriSM Foundation Certification?Modern Service Management for the Digital Age

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Ukraine, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in UkraineDo You Qualify for the VeriSM™ Foundation Exam?

    Why VeriSM Foundation Is Worth EarningSkills and Recognition That Travel

    VeriSM Foundation Exam Format in UkraineWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Ukraine

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in UkraineWhy VeriSM Foundation Opens Doors

    Modern service management skills are increasingly valued across Ukraine's IT services, product, fintech and GovTech employers as they scale cloud, AI and digital public services. VeriSM Foundation signals that you can integrate ITIL, Agile and DevOps under one flexible model and focus delivery on consumer outcomes, exactly what employers running multi-framework environments look for. Demand spans service desk, service delivery and IT operations roles up to IT service leadership, and here is what the market is telling us right now.

    Why Modern Service Management Skills Are in Demand in Ukraine

    VeriSM Foundation is more than a credential. It is a way to bring order to the frameworks your teams already run. Join professionals in Ukraine who deliver modern, consumer-focused services. Start your journey today.

    Your Ukraine Career Transformation

    Your Career Before and After VeriSM Foundation

    The Shift Modern Service Management Delivers

    Ukraine's IT market is scaling cloud, AI and digital public services, and employers increasingly separate professionals who can integrate frameworks from those who cannot. Here is which side of that line you want to be on.

    Sources: ERI, work.ua, Glassdoor (Ukraine) 2026.

    How to Get VeriSM Foundation Certified in UkraineStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills You Will Build in This VeriSM TrainingThe Capabilities Behind Modern Service Delivery

    Skills covered in VeriSM Foundation span all seven EXIN topic areas, from service culture to the management mesh. By the end of the programme you can help an organisation shape its own flexible, consumer-focused service management approach and prepare confidently for the exam.

    Modern Service Management Foundations

    Understand what a service is, the shift from product-centric to outcome-centric thinking, and why digital transformation makes flexible, consumer-focused service management essential across Ukraine's IT sector.

    Building a Service Culture

    Learn the values and behaviours of a consumer-centric organisation, how culture underpins every service decision, and how ethics and trust shape strong provider-consumer relationships.

    People and Organisational Structure

    Explore how teams, structures and servant leadership influence service delivery, and how cross-functional collaboration replaces specialist silos in modern service organisations.

    The VeriSM Model and Management Mesh

    Master the VeriSM model: governance, service management principles, the management mesh, and the Define, Produce, Provide and Respond stages that shape a context-fit approach.

    Applying Progressive Practices

    See how ITIL, Agile, DevOps, Lean and SIAM work as practices within the mesh, and how organisations select and combine them based on context rather than a single prescribed method.

    Innovative Technologies and Getting Started

    Understand how cloud, AI, automation, IoT and analytics reshape service management, and follow the practical steps an organisation takes to adopt and evolve VeriSM.

    Who Should TakeVeriSM Foundation Certification Training in Ukraine?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    UAH 49280

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Ukraine seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    UAH 49280

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor VeriSM Foundation Certification Training in Ukraine?

    Invensis Learning delivers structured VeriSM Foundation training for individual professionals and organisations that want to modernise service management and prepare for the EXIN exam. Our programmes combine accredited trainers, EXIN-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted VeriSM Foundation training company in Ukraine, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Authorised training partner working with leading bodies including EXIN
    • Accredited, experienced trainers with real service management practice
    • Flexible formats: live online (virtual instructor-led) and classroom
    • EXIN-aligned courseware mapped to the VeriSM Foundation exam
    • Practice questions, mock tests and structured exam preparation
    • ISO 9001 and ISO 27001 certified training operations
    • Dedicated learner support before, during and after training
    • Customised corporate delivery for teams across Ukraine
    • Scalable training for local, regional and global teams
    • Competitive pricing for individual and corporate programmes

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    VeriSM Foundation Training Locations in UkraineInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Ukraine

    Premier Palace Hotel Kyiv, Ukraine

    VeriSM Foundation Training Location in Ukraine

    InterContinental, 2-А, Velyka Zhytomyrska Street, Volodymyr City, Old Kyiv, Center, Shevchenkivskyi District, Kyiv, 01001, Ukraine

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    Corporate VeriSM Foundation TrainingFor Your Teams in Ukraine

    • Give your team one shared, flexible service management approach
    • Suitable for small, medium and large IT and business groups
    • Customised schedules built around team availability
    • Delivery via live virtual, onsite, hybrid or blended formats
    • Accredited trainers with real service management expertise
    • Role-based examples relevant to Ukraine's IT and GovTech context
    • Dedicated coordination and support for corporate programmes

    Leading Organisations

    SoftServeEPAMGlobalLogicCiklumInfopulseELEKS

    What Our Learners Say

    A Model That Ties Our Frameworks Together

    "The management mesh finally gave me a way to connect the ITIL and Agile practices we already run. The trainer's examples were practical, and I passed the EXIN exam on my first sitting."

    Oleksandr Tkachenko

    IT Service Manager

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    Practical and Outcome Focused

    "As a consultant I work with clients on different frameworks. VeriSM gave me a clear vocabulary to design service management around outcomes, not just processes. The live online sessions were well paced."

    Iryna Kovalenko

    ITSM Consultant

    0/0

    Accessible Without an ITIL Background

    "I came from a delivery background with little formal service management theory. The course was accessible and the mock questions matched the real exam well, so I felt ready on the day."

    Dmytro Bondarenko

    Service Delivery Manager

    0/0

    Bridged the Gap Between IT and Business

    "VeriSM Foundation helped me speak the same language as our IT teams. Understanding service culture and the VeriSM model made cross-team work far smoother in our organisation."

    Kateryna Melnyk

    Business Analyst

    0/0

    Great Fit for a Mixed Team

    "We trained a mixed team of IT and business staff. Invensis tailored the schedule around our delivery calendar, and everyone now shares one service management approach."

    Andriy Shevchuk

    Head of IT Operations, IT Services Firm

    0/0

    Well-Run Corporate Rollout

    "The corporate programme was well organised and the trainer adapted examples to our outsourcing context. Certification results across the cohort were excellent."

    Nataliia Voloshyna

    Learning and Development Lead, Technology Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model, the management mesh, and how organisations define their own service management approach by combining practices such as ITIL, Agile and DevOps.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model, the management mesh, and how organisations define their own service management approach by combining practices such as ITIL, Agile and DevOps.

    Who should take VeriSM Foundation training in Ukraine?

    It suits IT service managers, ITIL holders, consultants, business professionals and early-career specialists across Ukraine's IT, fintech and GovTech sectors. There are no prerequisites, so anyone who wants to understand modern service management can enrol.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Instead of prescribing one method, it gives organisations a model to combine the practices best suited to their context, with the management mesh as its central concept.

    Is VeriSM Foundation recognised internationally?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries. VeriSM Foundation is valued worldwide by employers modernising service delivery, including Ukraine's outsourcing and product IT companies.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is valid for life. It does not expire, and there is no renewal, re-examination or continuing education requirement once you pass the exam.

    Is VeriSM Foundation worth it for my career?

    Yes. As Ukrainian employers adopt cloud, AI and multi-framework delivery, professionals who can integrate ITIL, Agile and DevOps under one model stand out. VeriSM Foundation signals that capability. Talk to a learning advisor to plan your path.

    Pricing

    How much does VeriSM Foundation training cost in Ukraine?

    VeriSM Foundation training fees in Ukraine vary by format and schedule and are available on request. Your quote covers instructor-led sessions, courseware and exam preparation. The EXIN exam fee is billed separately. Request a quote for current pricing.

    What is included in the course fee?

    The fee typically includes EXIN-aligned courseware, instructor-led sessions, practice questions, mock tests and learner support. Exam voucher inclusion depends on the package you choose, so confirm this when you request a quote.

    Is the EXIN exam fee included in the training price?

    Exam voucher pricing varies by region and channel and is often bundled by accredited training providers. EXIN bills exams in EUR or USD. Ask our team whether your package includes the voucher or lists it separately.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with tailored schedules and volume-based pricing for IT teams, PMOs and business units across Ukraine. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The VeriSM Foundation exam is a closed-book test of 40 single-answer multiple-choice questions, based on the EXIN VeriSM Foundation Examination Specification. You can take it online with proctoring or at an accredited test location.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a time limit of 60 minutes. It is closed book, so no reference materials are allowed during the test.

    What is the passing score for VeriSM Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. The exam tests knowledge and comprehension across the seven VeriSM topic areas.

    What topics does the exam cover?

    The exam covers seven areas: The Service Organization (10%), Service Culture (15%), People and Organizational Structure (10%), The VeriSM Model (25%), Progressive Practices (17.5%), Innovative Technologies (10%) and Getting Started (12.5%).

    Are there prerequisites for the exam?

    No. VeriSM Foundation has no formal prerequisites. It is the entry point to the EXIN VeriSM scheme and is open to everyone, though attending an accredited training course is recommended before you sit the exam.

    Where can I take the VeriSM Foundation exam in Ukraine?

    You can sit the exam online through EXIN's proctored exam system from home or the office, or at an accredited test location. It is usually arranged through your training provider as part of the package.

    Course Content

    What will I learn in the VeriSM Foundation course?

    You learn the VeriSM model, the management mesh, service culture, VeriSM patterns, and how to combine practices such as ITIL, Agile, DevOps and Lean. The course maps to all seven EXIN topic areas and prepares you for the exam.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can build a flexible service management approach suited to its context.

    Do I need prior service management experience?

    No prior experience is required. VeriSM Foundation is designed to be accessible to both IT and business professionals, and the training builds concepts from first principles with practical examples.

    How is the training delivered and how long is it?

    The programme runs as roughly 16 hours of instructor-led learning, usually across two days, in live online or classroom formats. You also receive courseware, quizzes and practice questions to support revision.

    What learning materials are provided?

    You receive EXIN-aligned courseware, practice questions, mock tests, quizzes and reference materials mapped to the VeriSM Foundation Examination Specification, along with post-training support.

    Enrollment

    How do I enrol in VeriSM Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available?

    We offer live online (virtual instructor-led) training, classroom sessions and customised corporate group training, so you can pick the format that fits your schedule across Ukraine.

    How soon can I start?

    New live online cohorts run regularly, with self-scheduled options also available. Check upcoming batches or talk to a learning advisor to find the next start date that suits you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.