Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS (PeopleCert), and ITIL 4 Foundation certification training in Uzbekistan gives IT and business professionals a clear route into modern IT service management. You learn how organisations create, deliver and continually improve tech-enabled products and services through one end-to-end operating model. The course is grounded in the current ITIL 4 edition and covers the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles and core practices such as incident, problem and change enablement. There are no formal prerequisites, so the certification suits service desk staff, system administrators, analysts and managers alike. As Uzbekistan scales its IT Park ecosystem and digital public services, employers increasingly want staff who can run reliable, value-led IT services. Earn a globally recognised ITSM credential and start your ITIL 4 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Uzbekistan, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Uzbekistan, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in UzbekistanDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain by Getting ITIL 4 CertifiedBenefits for Professionals and Teams

    ITIL 4 Foundation Exam Format in UzbekistanWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Uzbekistan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in UzbekistanWhy the Skills Pay Off

    ITIL 4 Foundation is increasingly a baseline expectation for IT service roles across Uzbekistan, valued by IT Park residents, banks, fintechs, telecoms and outsourcing firms that run services people depend on every day. As the country scales its IT sector toward UZS 100 trillion and digitises public services, employers want staff who can keep services reliable and value-led. Demand spans service desk and support roles up to incident, service delivery and IT operations management, and here is what the market is telling us right now.

    Industry Challenges Driving ITSM Demand in Uzbekistan

    ITIL 4 Foundation is more than a certificate. It is a career enabler for IT professionals in Uzbekistan who keep services running and improving. Join those building practical ITSM skills and start your journey today.

    Your Uzbekistan Career Transformation

    Your Position Today and After Certification

    The ITIL 4 Career Shift

    Uzbekistan's IT and digital services market is expanding fast, and employers increasingly separate professionals who manage services well from those who only complete tasks. Here is which side of that line you want to be on.

    Sources: Paylab, Glassdoor, levels.fyi (Uzbekistan) 2026.

    How to Get ITIL 4 Founfdation Certified in UzbekistanStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Uzbekistan is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 CoursePractical ITSM Capability You Can Apply

    This training equips you with the practical ITSM knowledge that the ITIL 4 Foundation exam tests and that employers expect on the job. By the end, you can speak the language of service management and apply core practices to everyday IT work.

    Service Management Fundamentals

    Skills covered in ITIL 4 Foundation start here: define what a service is, how value is co-created between providers and consumers, and how utility and warranty shape service quality for stakeholders.

    The Service Value System

    Understand how guiding principles, governance, the Service Value Chain, practices and continual improvement work together as one model to turn demand into valuable outcomes.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to adopt and adapt ITIL practices to your own organisation.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to deliver services that hold up in the real world.

    Core ITIL Management Practices

    Work with key practices including incident management, problem management, change enablement, the service desk and service level management to keep services running and improving.

    Continual Improvement and Metrics

    Use the continual improvement model, SLAs, KPIs and metrics to measure performance and steadily raise the quality and value of the services you support.

    Who Should TakeITIL 4 Foundation Certification Training in Uzbekistan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1025

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1025

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 4 Foundation Certification Training in Uzbekistan

    Invensis Learning delivers accredited ITIL 4 Foundation training for professionals and organisations that want reliable, value-led IT services and a recognised ITSM credential. Our programmes combine experienced trainers, accredited courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Uzbekistan, provides a professional experience built around practical understanding, real-world application and exam success.

    • Accredited ITIL 4 courseware aligned to AXELOS and PeopleCert standards
    • Experienced ITSM trainers with real IT service management practice
    • Flexible formats: live online, classroom and corporate group training
    • Structured materials, practice questions and mock exams for exam readiness
    • Guidance on booking and preparing for the ITIL 4 Foundation exam
    • ISO 9001 and ISO 27001 certified training operations
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams across Uzbekistan and beyond

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in UzbekistanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Uzbekistan

    Hyatt Regency Tashkent, 1A, Navoi avenue, Kashgar (C-4) district, Yunusabad district, Tashkent city, 100004, Uzbekistan

    ITIL 4 Foundation Training Location in Uzbekistan

    Wyndham Tashkent, 7/8, Amir Temur avenue, Kashgar (C-4) district, Yunusabad District, Kashgar Mahalla, 100000, Uzbekistan

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    Corporate ITIL 4 TrainingFor Your Uzbekistan Workforce

    • Standardise service management practice across your IT and support teams
    • Suitable for small, medium and large groups
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real ITSM and industry expertise
    • Role-based examples that improve on-the-job application
    • Dedicated coordination and support for corporate programmes

    Leading Organisations

    EPAM UzbekistanYandex UzbekistanUzumKapitalbankTBC UzbekistanBeeline Uzbekistan

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 4 Foundation training finally connected the tasks I do every day to a proper service framework. The mock exams and clear trainer explanations helped me pass the exam on my first attempt."

    Jasur Karimov

    IT Support Lead

    0/0

    Practical and Beginner Friendly

    "As a service desk analyst, the guiding principles and incident practices were immediately useful. The sessions were practical and easy to follow, even though it was my first ITSM certification."

    Dilnoza Yusupova

    Service Desk Analyst

    0/0

    Clear View of the Whole Service

    "Strong, well-structured content on the Service Value System and change enablement. I now understand how my admin work fits into the bigger service picture, which has helped me take on more responsibility."

    Sardor Rakhimov

    Systems Administrator

    0/0

    One Shared ITSM Language for Our Teams

    "We trained our support and operations teams together and now they share one language for incidents and changes. Service quality improved and handovers are far smoother across the department."

    Nodira Alimova

    L&D Manager, Banking Sector

    0/0

    Measurable Improvement in Operations

    "Invensis Learning delivered a flexible corporate programme that fit our release schedule. Our fintech operations team applies ITIL 4 practices daily, and we have seen fewer failed changes since."

    Aziz Tursunov

    Head of IT Operations, Fintech

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised ITSM credential valued by IT Park firms, banks, fintechs and telecoms across Uzbekistan. As the country scales its IT sector and digital public services, certified professionals who can keep services reliable are in growing demand.

    General

    Is ITIL 4 Foundation worth it in Uzbekistan?

    Yes. ITIL 4 Foundation is a globally recognised ITSM credential valued by IT Park firms, banks, fintechs and telecoms across Uzbekistan. As the country scales its IT sector and digital public services, certified professionals who can keep services reliable are in growing demand.

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS (PeopleCert). It introduces modern IT service management and suits service desk staff, support engineers, system administrators, analysts and managers, with no prior experience required.

    Do I need any prerequisites to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an accessible introduction to ITIL 4 for both IT and business professionals at any career stage.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification within that period.

    Why choose Invensis Learning for ITIL 4 training in Uzbekistan?

    Invensis Learning offers accredited ITIL 4 courseware aligned to AXELOS and PeopleCert, experienced ITSM trainers, flexible delivery and full exam preparation support, helping you move from study to certified with a clear, supported path.

    Pricing

    How much does ITIL 4 Foundation training cost in Uzbekistan?

    Training fees vary by format and whether the exam is bundled, so pricing is available on request. Share your preferred format and we will provide a tailored quote. The PeopleCert exam fee is billed separately. Talk to a learning advisor for current pricing.

    What is included in the ITIL 4 course fee?

    The fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam-inclusive packages also cover the ITIL 4 Foundation exam voucher. Request a quote to confirm exactly what your package includes.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some bundles include the PeopleCert exam voucher, while others quote training and exam separately. Ask our team which option suits you and we will confirm the inclusions.

    Do you offer group or corporate pricing for ITIL 4 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, support and operations teams in Uzbekistan. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that works best for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination delivered by PeopleCert. It can be taken online with OnVUE proctoring or at an authorised test centre, and is based on the current ITIL 4 Foundation syllabus.

    How many questions are on the ITIL 4 exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes. There are no formal prerequisites to sit it.

    What is the passing score for the ITIL 4 Foundation exam?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. Our practice questions and mock exams are designed to help you reach that mark with confidence.

    How do I book the ITIL 4 Foundation exam?

    You schedule the exam through PeopleCert, choosing either OnVUE online proctoring available 24/7 or an authorised test centre. Our team guides you through booking and what to prepare for exam day.

    What happens if I do not pass the first time?

    You can resit the ITIL 4 Foundation exam by purchasing another attempt through PeopleCert. We support you with revision guidance, extra practice questions and mock exams to help you pass on the next try.

    Course Content

    What topics are covered in the ITIL 4 training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain, core ITIL practices, continual improvement, SLAs and key metrics.

    Can a beginner take this course without IT experience?

    Yes. ITIL 4 Foundation is an entry-level certification with no prerequisites, and the training starts from the basics. Beginners, career changers and experienced IT staff all benefit from the structured, practical content.

    What learning materials are provided?

    You receive accredited ITIL 4 courseware, practice questions, mock exams, quizzes and reference materials mapped to the ITIL 4 Foundation syllabus, plus trainer support throughout the programme.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the official ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you prepare against the latest exam content.

    Are mock exams and practice tests included?

    Yes. The programme includes practice questions, topic-wise quizzes and full-length mock exams that mirror the real exam format, helping you identify weak areas and build exam readiness.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available in Uzbekistan?

    We offer ITIL 4 training online (live virtual), instructor-led classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start ITIL 4 training?

    New live online and classroom batches run regularly, so you can usually start within a short time of enrolling. Talk to a learning advisor to see upcoming schedules and pick a batch that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that fits your availability.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.