Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?A Modern Start in IT Service Management

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Uzbekistan is your fastest route to earning it. The course introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. Based on the current ITIL 5 (Version 5.0) syllabus, the training suits IT and business professionals across Uzbekistan's growing technology, banking and telecom sectors, from service desk analysts to aspiring service managers. You gain a globally recognised credential, a modern digital-era skill set, and a clear entry point to the wider ITIL 5 certification path. With IT Park Uzbekistan and the Digital Uzbekistan 2030 strategy driving demand for structured service management, now is a strong time to get certified with Invensis Learning and start your ITIL 5 journey.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Uzbekistan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?A Modern Start in IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Uzbekistan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in UzbekistanDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earning ITIL 5 Foundation Pays OffThe Value It Adds to Your Career

    ITIL V5 Foundation Exam Format in UzbekistanWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Uzbekistan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Foundation Career Paths in UzbekistanRoles, Demand and Pay

    ITIL 5 Foundation has become a practical credential for IT service management careers across Uzbekistan, valued by IT services firms, banks, fintechs and telecom operators modernising their digital services. As IT Park Uzbekistan expands and the Digital Uzbekistan 2030 strategy drives service delivery at scale, employers increasingly seek professionals who can apply the ITIL framework. Demand spans service desk analysts, incident and problem managers, and service delivery leaders, and here is what the market is telling us right now.

    IT Service Challenges Fuelling ITIL Demand in Uzbekistan

    ITIL 5 Foundation is more than a credential. It is a career accelerator for IT service professionals in Uzbekistan. Join learners who connect service delivery to real value. Start your journey today.

    Your Uzbekistan Career Transformation

    Turn IT Service Skills into Career Leverage

    Your Before and After with ITIL 5

    Uzbekistan's IT market is expanding fast with digital transformation, a booming fintech scene and the Digital Uzbekistan 2030 strategy, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Paylab, Glassdoor, Levels.fyi (Uzbekistan) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in UzbekistanStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Uzbekistan is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities for the Digital Service Era

    This training gives you a working command of the nine topic areas in the ITIL 5 (Version 5.0) syllabus. By the end, you can speak the ITIL language, apply the guiding principles, and connect service delivery to value in any digital organisation.

    Digital Product and Service Management

    You will learn how modern digital products and services are managed across their lifecycle, how value is created in digital environments, and why continual improvement sits at the heart of the ITIL 5 (Version 5.0) framework.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for co-creating value.

    The Seven Guiding Principles

    Apply the seven ITIL guiding principles, from Focus on Value and Start Where You Are to Optimise and Automate, to make better decisions and adapt practices to real digital environments.

    The Four Dimensions

    Take a holistic view through the four dimensions of product and service management: Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers.

    The Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to create value for consumers.

    Value Streams and Continual Improvement

    Identify, map and manage value streams to improve flow and outcomes, and apply the continual improvement model and key management practices to sustain long-term success.

    Who Should TakeITIL V5 Foundation Certification Training in Uzbekistan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1245

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1245

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL Version 5 Foundation Training in UzbekistanThe Partner Professionals Trust

    As a trusted ITIL Version 5 Foundation training company in Uzbekistan, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations that want to build modern service management capability and prepare for the exam. As a PeopleCert Accredited Training Organization, we combine official ITIL 5 courseware, accredited trainers, flexible delivery formats and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, our programme is designed around practical understanding, real-world application and a clear path to certification.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 courseware
    • Experienced, PeopleCert-accredited trainers with real service management exposure
    • Flexible formats: live virtual instructor-led, classroom and corporate group training
    • Structured materials, case studies and mock exams aligned to the current syllabus
    • First-attempt exam guidance and practice questions for ITIL 5 Foundation
    • Dedicated learner support before, during and after training
    • Customised schedules for individuals, teams and organisations in Uzbekistan
    • Trusted by professionals and organisations across many industries

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    ITIL Version 5 Foundation Training Locations in UzbekistanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Uzbekistan

    Hyatt Regency Tashkent, 1A, Navoi avenue, Kashgar (C-4) district, Yunusabad district, Tashkent city, 100004, Uzbekistan

    ITIL Version 5 Foundation Training Location in Uzbekistan

    Wyndham Tashkent, 7/8, Amir Temur avenue, Kashgar (C-4) district, Yunusabad District, Kashgar Mahalla, 100000, Uzbekistan

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    Corporate ITIL Foundation TrainingUpskill Your IT Department

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with real service management expertise
    • Role-based and industry-relevant examples for better workplace application
    • Dedicated coordination and learner support throughout the programme
    • Scalable delivery for teams across Uzbekistan and global locations

    Leading Organisations

    EPAMTBC UzbekistanUzumKapitalbankUcellUztelecom

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and guiding principles genuinely easy to follow. I passed the ITIL 5 Foundation exam on my first attempt and now apply the concepts on our service desk every day."

    Aziz Karimov

    Service Desk Analyst

    0/0

    Filled a Real Gap in My Skills

    "Coming from a development background, ITIL 5 gave me the service management language I was missing. The four dimensions and value stream topics were explained with clear, practical examples."

    Dilnoza Yusupova

    IT Support Engineer

    0/0

    Well Prepared for the Exam

    "The mock exams and practice questions matched the real exam format well. I felt confident going in, and the continual improvement model is something I already use in my problem management work."

    Sardor Rakhimov

    Incident Manager

    0/0

    Consistent Practice Across the Team

    "We enrolled our whole service operations team and the shared ITIL 5 vocabulary has made our incident and change handling far more consistent. The onsite delivery fit our schedule perfectly."

    Nodira Abdullaeva

    IT Operations Lead, Fintech Sector

    0/0

    A Reliable Corporate Training Partner

    "As an L&D manager I needed a provider that could train a mixed group at scale. The corporate programme was well organised, the trainer was accredited, and the outcomes were measurable."

    Jamshid Tursunov

    L&D Manager, Telecom Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised AXELOS (PeopleCert) credential that is increasingly valued by IT services firms, banks, fintechs and telecom operators across Uzbekistan. As IT Park Uzbekistan expands and Digital Uzbekistan 2030 drives digital services, certified service management skills open doors to better roles.

    General

    Is ITIL 5 Foundation worth it for professionals in Uzbekistan?

    Yes. ITIL 5 Foundation is a globally recognised AXELOS (PeopleCert) credential that is increasingly valued by IT services firms, banks, fintechs and telecom operators across Uzbekistan. As IT Park Uzbekistan expands and Digital Uzbekistan 2030 drives digital services, certified service management skills open doors to better roles.

    What is ITIL Version 5 Foundation?

    ITIL Version 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, and continual improvement in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger digital-era and sustainability emphasis.

    Do I need prior ITIL knowledge or experience?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. It suits IT and business professionals alike, from service desk staff to product owners and those new to service management.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Uzbekistan?

    Training is quoted locally and varies by format, whether live virtual, classroom or corporate group training. The PeopleCert exam fee is billed separately and varies by region and channel. For current pricing in your preferred format, request a quote or speak with a learning advisor.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes official ITIL 5 aligned courseware, expert instruction, practice questions, mock exams and learner support, with an exam voucher in accredited packages. Confirm the exact inclusions and exam voucher status when you request a quote.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose. PeopleCert prices the exam by region and purchasing channel, so it is often bundled into accredited training packages. Ask a learning advisor to confirm what is included for your chosen option.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and wider digital teams. Contact us for a tailored quote for your team in Uzbekistan.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and to ask about corporate or group pricing.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It covers nine topic areas, from the ITIL Value System and guiding principles to the product and service lifecycle and value stream management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice format delivered under standard PeopleCert conditions.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. We recommend broad understanding across all nine topic areas of the ITIL 5 (Version 5.0) syllabus rather than focusing on any single topic.

    Where can I take the ITIL 5 Foundation exam in Uzbekistan?

    You can sit the exam online via PeopleCert's OnVUE online proctoring system, available 24/7 from home or office, or at a PeopleCert authorised test centre. The exam is often arranged through your accredited training package.

    What happens if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam. Our training includes practice questions, mock exams and first-attempt guidance to help you prepare thoroughly. Verify the current re-sit policy and any fees at peoplecert.org before you book.

    Course Content

    What will I learn in the ITIL 5 Foundation training?

    You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    How is the training delivered and how long is it?

    The programme is a 16-hour course delivered as live virtual instructor-led, classroom or corporate group training. It can run as two full days or four half-days, covering all nine topic areas of the current ITIL 5 syllabus.

    Are practice tests and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams that mirror the 40-question, 60-minute format, helping you identify weak areas and build exam readiness before you sit the real exam.

    Is the courseware aligned with the latest ITIL version?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current edition published by PeopleCert, so you study the most up-to-date framework and terminology.

    Will I receive a certificate after the training?

    You receive a course completion certificate from Invensis Learning after meeting the course requirements. The ITIL 5 Foundation credential itself is awarded by PeopleCert once you pass the official exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website by choosing your preferred format and completing payment, after which you receive schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to pick a start date that suits you.

    What training formats are available?

    We offer live virtual instructor-led training (online), classroom training, and customised corporate group training. This lets you choose the format that fits your schedule and learning style across Uzbekistan.

    Who should take the ITIL 5 Foundation course?

    The course suits service desk analysts, IT operations staff, support engineers, digital product owners, and business professionals who work with digital service teams. Because there are no prerequisites, it also welcomes those completely new to ITIL.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training twice. Contact our support team to arrange this for your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment before you book.