Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    ITIL Version 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. For professionals across the UAE, it is a recognised first step into IT service management. As Dubai, Abu Dhabi and the wider Emirates accelerate smart-government and digital-transformation programmes, employers want teams who can run reliable, value-led digital services. ITIL 5 Foundation certification training in the UAE gives IT and business professionals a shared language for service management, from incident and problem handling to continual improvement, with no prior experience or formal prerequisites required. Whether you are starting in IT support, moving into service management, or standardising practice across a team, this foundation credential builds job-ready capability and a clear path to higher ITIL 5 qualifications. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in United Arab Emirates, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in United Arab Emirates, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in United Arab EmiratesDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off for Your CareerSkills, Recognition and Mobility

    ITIL V5 Foundation Exam Format in United Arab EmiratesWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in United Arab Emirates

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Foundation Career Outcomes in the UAERoles, Sectors and Demand

    ITIL 5 Foundation has become a baseline credential for service-management careers across the UAE, valued by telecom, banking, government and energy employers running large digital-service operations. As Smart Dubai and national transformation programmes scale, organisations want certified people who can keep services reliable and value-led. Demand spans service desk analyst to IT service delivery manager, and here is what the market is showing.

    The Service Gaps UAE Employers Are Hiring to Close

    ITIL 5 Foundation is more than a certificate. It is a fast route into the UAE's growing service-management workforce. Build job-ready skills and stand out to employers. Start today.

    Your UAE Service-Management Transformation

    The Shift ITIL 5 Foundation Makes to Your Career

    Before and After, Side by Side

    The UAE's service economy is expanding with smart-government and digital-transformation investment, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, GulfTalent (UAE) 2026.

    How to Get ITIL V5 Founfdation Certified in United Arab EmiratesStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in United Arab Emirates is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Capabilities You Will BuildPractices You Can Apply at Work

    This ITIL 5 Foundation training builds practical, exam-ready knowledge of modern digital service management. By the end, you can explain the ITIL Value System and apply its guiding principles and practices at work.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.

    Value Co-Creation

    Describe how providers, consumers and stakeholders co-create value while balancing outcomes, costs, risks, experience and sustainability.

    The Four Dimensions

    Apply the organisations and people, value streams and processes, information and technology, and partners and suppliers dimensions holistically to every service.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better service decisions.

    Management Practices and Continual Improvement

    Recognise key ITIL management practices and the product and service lifecycle, and how continual improvement keeps digital services valuable over time.

    Who Should TakeITIL V5 Foundation Certification Training in United Arab Emirates?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AED 5500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AED 5500

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 FoundationAccredited UAE Prep

    Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and teams across the UAE who want to build modern service-management capability and pass the foundation exam. Our programmes combine certified trainers, AXELOS and PeopleCert aligned courseware, flexible delivery, and learner-focused support. As a trusted ITIL 5 Foundation training company in the United Arab Emirates, Invensis Learning is committed to your success. Whether you enrol as an individual or arrange group training for your team in Dubai or Abu Dhabi, we provide a professional learning experience built around practical understanding, real-world application and exam success.

    • Accredited ITIL training aligned to AXELOS and PeopleCert standards
    • Experienced, certified trainers with real IT service-management practice
    • Live online and classroom formats to suit UAE working schedules
    • Structured courseware, practice questions and exam-readiness support
    • Customised corporate training for teams across the Emirates
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across many industries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in United Arab EmiratesInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in United Arab Emirates

    Emirates Palace Mandarin Oriental,West Corniche Road - Al Ras Al Akhdar - Abu Dhabi - United Arab Emirates

    ITIL Version 5 Foundation Training Location in United Arab Emirates

    JW Marriott Marquis Hotel Dubai,Business Bay - Dubai - United Arab Emirates

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    Corporate ITIL 5 Foundation Training, UAEUpskill Your Teams

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Onsite, live virtual or blended delivery across the UAE
    • Certified trainers with real service-management experience
    • Role-based examples drawn from UAE sectors
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams in Dubai, Abu Dhabi and beyond

    Trusted by Leading UAE Organisations

    E&DuEmirates NBDDEWAADNOCMashreq

    What Our Learners Say

    A Confident First ITIL Pass

    "ITIL 5 Foundation gave me a clear vocabulary for service management that I now use every day on the service desk. The trainer's real examples made the ITIL Value System easy to grasp, and I passed comfortably on my first attempt."

    Ahmed Al Mansoori

    IT Support Analyst

    0/0

    From Help Desk to ITSM

    "The course was practical and well paced. I moved from a help-desk role into an ITSM analyst position within months of certifying, and the guiding principles now shape how I approach incidents and problems."

    Priya Nair

    ITSM Analyst

    0/0

    Beginner Friendly and Clear

    "As a newcomer with no ITIL background, I found the live online sessions easy to follow. The continual improvement and four-dimensions topics finally clicked thanks to the trainer's clear guidance."

    Fatima Al Suwaidi

    Service Desk Coordinator

    0/0

    A Stronger, More Consistent Team

    "We trained our service-management team with Invensis Learning and saw an immediate lift in how consistently they handle incidents and changes. The corporate delivery flexed around our shift patterns."

    Rashid Khan

    IT Service Delivery Lead

    0/0

    A Shared Service Language

    "Rolling out a common ITIL language across our IT function reduced confusion between teams and suppliers. The customised sessions tied directly to our own service model, which made adoption easy."

    Sara Abdullah

    Head of IT Operations

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create and improve value. There are no formal prerequisites.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create and improve value. There are no formal prerequisites.

    Is ITIL 5 Foundation worth it in the UAE?

    Yes. ITIL is widely adopted by UAE telecom, banking, government and energy employers, and certified professionals are reported to earn more than non-certified peers. It is a recognised first step into service-management roles. Talk to a learning advisor to plan your path.

    Who should take ITIL 5 Foundation?

    ITIL 5 Foundation suits IT support staff, service desk teams, aspiring service managers, and business professionals who work with digital services. No prior ITIL or ITSM knowledge is required, so it works well for career starters and switchers alike.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. You do not need prior ITIL experience, specific qualifications or work history to enrol or sit the exam.

    How long is ITIL 5 Foundation valid?

    The ITIL 5 Foundation certification is valid for three years. To keep it current you renew within each three-year cycle, typically by earning 60 CPD points, as set out by PeopleCert.

    What is the difference between ITIL 5 and ITIL 4?

    ITIL 5 builds on ITIL 4 with an explicit focus on digital product and service management, the product and service lifecycle, and value stream management. The ITIL Value System evolves from the ITIL 4 Service Value System for the modern digital era.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically covers accredited courseware, trainer-led sessions, practice questions, mock tests and exam-readiness support. The exam voucher may be bundled or billed separately by PeopleCert. Request a quote for current UAE pricing and package options.

    How much does ITIL 5 Foundation training cost in the UAE?

    ITIL 5 Foundation training in the UAE is priced by format and provider, and is available on request. Live online and classroom options are quoted in AED, with group rates for teams. Contact a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert sets the exam fee, which may be bundled with training or purchased separately. Ask us which option applies to your chosen format before you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams across the UAE. Ask about corporate pricing for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination of 40 questions. You have 60 minutes, and the pass mark is 65 percent, which is 26 correct answers out of 40.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You need 26 correct answers, a score of 65 percent, to pass.

    How is the ITIL 5 Foundation exam delivered in the UAE?

    You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options are available to candidates in the UAE.

    Are there prerequisites to sit the ITIL 5 Foundation exam?

    No. There are no formal prerequisites for the ITIL 5 Foundation exam. Attending accredited training is recommended but not mandatory, and self-study using the official publication is also possible.

    What if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam. Our training includes practice questions, mock exams and exam-readiness support to help you prepare with confidence. Ask us about retake support and current PeopleCert policies.

    Course Content

    What topics does ITIL 5 Foundation cover?

    ITIL 5 Foundation covers digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is designed for beginners and requires no prior ITIL or ITSM experience. The training builds concepts step by step, with practical examples to help newcomers apply them at work.

    What learning materials are provided?

    You receive accredited courseware aligned to AXELOS and PeopleCert, practice questions, mock exams, quizzes and reference materials, plus trainer support to reinforce each topic.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, covering the ITIL Value System and the latest practices.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real exam format, helping you identify weak areas and build readiness before exam day.

    Enrollment

    How soon can I start ITIL 5 Foundation training?

    We run regular ITIL 5 Foundation batches in live online and classroom formats across the UAE. Choose a schedule that fits your work, complete enrolment, and you will receive access to courseware and resources. See upcoming schedules.

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Pick your preferred format, complete payment, and you will receive joining details, schedules and learning resources. A learning advisor can help you choose.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can learn in the format that best fits your schedule in the UAE.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.