Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Who Is It For?A Modern Service Management Credential

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, and this ITIL 5 Foundation certification training in Sharjah prepares you to manage digital products and services using the latest framework. It introduces the ITIL value system, value co-creation, the four dimensions, the guiding principles, and the practices that help organisations create and improve value. The course suits IT and business professionals at any stage, from service desk and support staff to analysts and managers across Sharjah's free zones, aviation, banking, government and logistics sectors. There are no formal prerequisites, so beginners and experienced practitioners are both welcome. If you want a globally recognised credential that proves modern service management knowledge and opens senior IT roles, ITIL 5 Foundation is a strong first step. Start your certification journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Sharjah, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Who Is It For?A Modern Service Management Credential

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Sharjah, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in SharjahDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Growth

    ITIL V5 Foundation Exam Format in SharjahWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Sharjah

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Roles, Demand and Pay in SharjahYour Path to Senior IT Jobs

    ITIL 5 Foundation has become a practical marker of service management capability across Sharjah and the wider UAE, valued by free zone businesses, aviation, banking, government and logistics employers that run growing IT operations. As digital transformation and smart city programmes scale, certified service management professionals are increasingly sought after. Demand spans service desk, IT support, service delivery and IT manager roles, and here is what the local market is telling us right now.

    What Is Driving Demand for ITIL Skills in Sharjah

    ITIL 5 Foundation is more than a certificate. It is a career step for IT professionals in Sharjah who want to manage services to a modern standard. Join learners who connect technology to business value. Start your journey today.

    Your Sharjah Career Transformation

    From Service Desk to Service Leadership in Sharjah

    What ITIL 5 Foundation Changes

    The UAE's IT market is expanding with digital transformation, cloud adoption and smart government services, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on in Sharjah.

    Sources: Glassdoor, PayScale, GulfTalent (UAE) 2026.

    How to Get ITIL V5 Founfdation Certified in Sharjah Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Sharjah is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Master in the ITIL 5 ProgrammeCore Concepts of the Latest Framework

    In the ITIL 5 Foundation course you will learn how modern organisations manage digital products and services to create value. By the end of the programme, you can explain the ITIL value system, apply the guiding principles, and describe the management practices the exam expects.

    Digital Product and Service Concepts

    Explain what distinguishes digital products and services and how organisations create, deliver and continually improve value across the product and service lifecycle.

    Value Co-Creation

    Describe how providers, consumers and stakeholders co-create value while balancing outcomes, costs, risks, experience and sustainability in digital environments.

    The Four Dimensions

    Apply the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System and Guiding Principles

    Understand how governance, value chain activities and the seven guiding principles work together to direct better decisions across the organisation.

    Management Practices and Continual Improvement

    Recognise key ITIL management practices and embed continual improvement into everyday service work to sustain value over time.

    The Product and Service Lifecycle

    Follow products and services from discovery and design through to operation, delivery and support, including value stream mapping and management.

    Who Should TakeITIL V5 Foundation Certification Training in Sharjah?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AED 5500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AED 5500

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning, SharjahAccredited, Expert-Led, Outcome-Led

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Sharjah that want to build modern service management capability and prepare for the certification exam. Our programmes combine experienced, accredited instructors, flexible delivery formats, organised courseware, and learner-focused support. Whether you are enrolling as an individual learner or planning corporate training for your team, Invensis Learning is an established ITIL Version 5 Foundation training company in Sharjah, providing a professional learning experience built around practical understanding, real-world application, and measurable outcomes.

    • Accredited ITIL training delivered with PeopleCert and AXELOS aligned courseware
    • Experienced, certified trainers with real-world IT service management practice
    • Flexible formats for individuals, teams and corporate groups
    • Structured course materials and practice resources for the ITIL 5 Foundation exam
    • Live online (live virtual) and classroom delivery to suit your schedule
    • Customised training schedules for organisations and team programmes
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across the UAE and worldwide

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in SharjahInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Sharjah

    Sheraton Sharjah Beach Resort & Spa, Sharjah

    ITIL Version 5 Foundation Training Location in Sharjah

    Pullman Sharjah, Al Taawun Street, Al Taawun, Al Khan, Sharjah City, Sharjah, United Arab Emirates

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    Corporate ITIL Training, SharjahUpskill Your IT Function

    • Suitable for small, medium and large IT teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, offsite, live virtual or hybrid formats
    • Experienced trainers with relevant IT service management expertise
    • Role-based and industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Sharjah, the UAE and global locations

    Leading Organisations

    Air ArabiaBEEAH GroupCrescent EnterprisesNAFFCOSharjah Islamic BankSEWA

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The trainer made the ITIL value system and guiding principles easy to follow, and the practice questions mirrored the real exam. I passed the ITIL 5 Foundation exam first time and now use the framework on our service desk every day."

    Ahmed Al Suwaidi

    IT Support Engineer

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    Practical and Clearly Explained

    "Clear, well-structured sessions that connected each topic to real situations on our service desk. The continual improvement and management practice content helped me handle incidents and changes far more confidently."

    Reshma Pillai

    Service Desk Team Lead

    0/0

    Beginner-Friendly and Exam-Ready

    "As someone new to service management, I found the course beginner-friendly. The four dimensions and product and service lifecycle finally made sense, and the mock tests prepared me well for the exam."

    Mohammed Iqbal

    IT Operations Analyst

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    A Common Framework Across the Team

    "We trained our service delivery team through Invensis Learning. The shared ITIL language improved how we handle incidents and changes, and our customers noticed the difference in response and consistency."

    Fatima Al Hashimi

    IT Service Delivery Manager, Government Sector

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    Tailored Delivery That Fit Our Operations

    "The corporate sessions were tailored to our logistics environment and delivered around our shifts. Standardising service management practice across the team reduced rework and improved our service reliability."

    Vikram Nair

    Head of IT, Logistics Sector

    0/0



    Trustpilot

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    100K+

    Happy Learners

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    Locations Worldwide

    99%

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the core concepts of modern digital product and service management, the ITIL value system, and the practices that help organisations create and improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the core concepts of modern digital product and service management, the ITIL value system, and the practices that help organisations create and improve value.

    Who should take ITIL 5 Foundation in Sharjah?

    It suits IT and business professionals at any career stage, from service desk and support staff to analysts and managers. Across Sharjah's free zones, aviation, banking and government sectors, it is valuable for anyone who wants to understand modern service management.

    Is ITIL 5 Foundation worth it for IT professionals in the UAE?

    Yes. ITIL is widely recognised by UAE employers, and certified service management professionals are in demand as organisations modernise IT. Roles such as IT Service Manager average around AED 350,000 a year in the UAE, making the credential a strong career investment.

    Do I need any prior experience or prerequisites?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. No prior ITIL or service management knowledge is required, so beginners and experienced practitioners can both take the course.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware aligned to the official syllabus, practice questions, mock exams, learner support, and a course completion certificate. Speak with a learning advisor to confirm what your chosen plan includes.

    How much does ITIL 5 Foundation training cost in Sharjah?

    Pricing depends on the delivery format and whether the exam is bundled, so course fees are available on request. Contact us for a tailored quote for self-paced, live online or classroom training in Sharjah.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert exam with training, while others price it separately. PeopleCert pricing varies by region and channel, so confirm the current fee when you enrol or request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams and departments across Sharjah. Contact us for a group quote tailored to your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book and uses multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert and tests your knowledge at awareness and comprehension level.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 multiple-choice questions and lasts 60 minutes. The pass mark is 65 per cent, which means answering 26 of the 40 questions correctly.

    How is the ITIL 5 Foundation exam delivered in the UAE?

    You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. This lets candidates in Sharjah take the exam from home, the office or a centre.

    What if I do not pass the exam on the first attempt?

    You can resit the ITIL 5 Foundation exam, and our trainers support your preparation with practice questions and mock exams to help you pass. Confirm the current resit policy and any fees with PeopleCert before rebooking.

    Which version is the exam based on?

    The exam is based on ITIL 5 Version 5.0, the current edition published by AXELOS and PeopleCert. Our courseware is aligned to the latest ITIL 5 Foundation syllabus.

    Course Content

    What topics are covered in the ITIL 5 Foundation course?

    The course covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL value system, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Can a beginner take this course?

    Yes. There are no prerequisites, and the course is designed to be accessible to IT and business professionals alike. Trainers explain each concept from the ground up and use practical examples to build your understanding.

    What learning resources are provided?

    You receive accredited courseware aligned to the official syllabus, practice questions, mock exams, and topic-wise revision aids. These resources help you identify weak areas and build confidence before the exam.

    Is the courseware aligned with the latest ITIL syllabus?

    Yes. The courseware is aligned to the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert, so you study the current framework, terminology and concepts.

    Will I get a certificate after the training?

    You receive a course completion certificate from Invensis Learning after meeting the course requirements. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Sharjah?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, self-paced e-learning, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start the training?

    Self-paced e-learning lets you start immediately, while instructor-led batches run regularly across live online and classroom formats. See upcoming schedules or speak with an advisor to find the next available batch in Sharjah.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.