Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in AXELOS's globally recognised ITIL scheme, and ITIL Version 5 Foundation certification training in Abu Dhabi gives you a clear, supported route to earning it. ITIL 5 is the latest iteration of the IT Infrastructure Library, built for the digital era and focused on managing digital products and services that create and sustain value. Delivered by experienced, accredited trainers, the programme introduces the ITIL Value System, the four dimensions of product and service management, the seven guiding principles, the product and service lifecycle, and continual improvement. There are no prerequisites, so it suits IT and business professionals at any career stage. Across Abu Dhabi, government entities, energy majors, telecoms and banks are standardising service management on ITIL as they scale smart-government and digital programmes. Earning ITIL 5-F with Invensis Learning shows employers you can help deliver reliable, value-led services. Start your ITIL journey today.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Abu Dhabi, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Abu Dhabi, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Abu DhabiDo You Qualify for the ITIL V5 Foundation Exam?

    The PayoffOf Earning Your ITIL 5 Foundation Credential

    ITIL V5 Foundation Exam Format in Abu DhabiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Abu Dhabi

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in Abu DhabiRoles, Demand, Pay

    ITIL has become the common language of IT service management across Abu Dhabi, valued by government entities, energy and telecom leaders, banks and healthcare providers running large, always-on digital services. As the emirate scales smart-government and AI programmes, employers want professionals who can keep services reliable and value-led. Demand spans service desk and support roles up to service delivery and IT service management leadership, and here is what the market shows right now.

    What Is Driving ITIL 5 Demand Across Abu Dhabi

    ITIL 5 Foundation is more than a credential. It gives you the service management discipline Abu Dhabi employers need as they modernise. Build skills that keep digital services reliable and value-led. Start your journey today.

    Your Abu Dhabi Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Abu Dhabi's IT and digital market is expanding with smart-government, cloud and AI investment, and employers increasingly separate professionals with a recognised service management credential from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, GulfTalent (UAE) 2026.

    How to Get ITIL V5 Founfdation Certified in Abu Dhabi Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Abu Dhabi is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will BuildReady to Apply at Work

    ITIL 5 Foundation training helps you build a working command of modern, digital-era service management. By the end of the programme you can describe the ITIL Value System, apply the guiding principles, and explain how the lifecycle and practices create value.

    The ITIL Value System in Practice

    Skills covered in ITIL 5 Foundation start here: understand how the ITIL Value System brings together guiding principles, governance, value chain activities, practices and continual improvement to create value, so you can see service management as one connected system.

    Applying the Seven Guiding Principles

    Use the seven guiding principles, from focus on value to optimise and automate, to make better day-to-day decisions, collaborate across teams, and adapt ITIL sensibly to real digital environments in your organisation.

    The Four Dimensions of Service Management

    Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no dimension is neglected when you design or run a service.

    Managing the Product and Service Lifecycle

    Follow products and services from discovery and design through build, operation, and delivery and support, and see how each lifecycle activity connects to create and sustain value.

    Working with ITIL Management Practices

    Learn the role of ITIL's management practices and how official practice guides support consistent, effective ways of working, including incident, problem and service request handling.

    Continual Improvement and Value Co-Creation

    Apply continual improvement throughout the lifecycle and understand how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability.

    Who Should TakeITIL V5 Foundation Certification Training in Abu Dhabi?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AED 5500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AED 5500

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Learners Choose Invensis LearningFor ITIL Version 5 Foundation Certification Training in Abu Dhabi

    As a trusted ITIL Version 5 Foundation training company in Abu Dhabi, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Abu Dhabi that want to build modern service management capability and pass the exam with confidence. Our programmes combine experienced, accredited instructors, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited ITIL training delivered by experienced, certified instructors
    • Courseware aligned to the current AXELOS ITIL 5 Foundation syllabus
    • Flexible formats: live online, classroom and corporate group training
    • Structured materials, practice questions and mock exams for exam readiness
    • Dedicated learner support before, during and after the training
    • Customised schedules for organisations and team programmes
    • Practical examples and exercises that connect ITIL to real work
    • Trusted by professionals and organisations across many industries
    • ISO 9001 and ISO 27001 certified training operations
    • Competitive pricing for individual and corporate learners

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Abu DhabiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Abu Dhabi

    Beach Rotana beach, Al Zahia, Abu Dhabi, Abu Dhabi, Abu Dhabi, United Arab Emirates

    ITIL Version 5 Foundation Training Location in Abu Dhabi

    Conrad Abu Dhabi Etihad Towers, Corniche Street, Al Khubeirah, Abu Dhabi, Abu Dhabi, Abu Dhabi, United Arab Emirates

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    Corporate ITIL 5 Training for Your TeamsIn Abu Dhabi

    • Suitable for small, medium and large teams
    • Customised schedules aligned with team availability
    • Delivery onsite in Abu Dhabi, live virtual or hybrid
    • Accredited trainers with real service management experience
    • Role-based examples relevant to your service landscape
    • Dedicated coordination and learner support throughout
    • Scalable delivery for teams across the UAE and beyond

    Leading Organisations

    E& (Etisalat)DuADNOCMubadalaInjazatG42

    What Our Learners Say

    Passed First Time and Using It at Work

    "The trainer made the ITIL Value System and guiding principles genuinely easy to follow. The mock exams matched the real format, and I passed on my first attempt. I now use the framework on our service desk every day."

    Omar Al Marzooqi

    Service Desk Analyst

    0/0

    Beginner Friendly and Very Practical

    "I came in with no formal IT service management background and still kept up comfortably. The sessions were practical, and the four dimensions and lifecycle finally clicked. A great first step into ITSM in Abu Dhabi."

    Aisha Rahman

    IT Support Engineer

    0/0

    Clear Content and Strong Support

    "Clear, well-structured content and an instructor who answered every question. The continual improvement and management practices modules were directly relevant to my role, and the study resources made revision simple."

    Rohan Pillai

    Incident Coordinator

    0/0

    Lifted Our Whole Service Team

    "We trained a mixed service desk and operations team. The shared ITIL language improved how they handle incidents and talk to the business. Scheduling around our shifts was handled smoothly from start to finish."

    Khalid Al Hosani

    IT Operations Manager, Government Sector

    0/0

    Reliable Corporate Training Partner

    "As an L&D lead I needed a provider who could deliver accredited ITIL 5 onsite for a large group. The delivery was professional, the reporting was clear, and our certification pass rate was excellent. We will train more cohorts."

    Mariam Saeed

    Learning and Development Lead, Energy Sector

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential valued by Abu Dhabi employers across government, energy, telecom, banking and healthcare. ITIL skills carry a reported 20 to 30 percent pay premium in service management roles, and the certification opens service desk, support and service management positions.

    General

    Is the ITIL 5 Foundation certification worth it in Abu Dhabi?

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential valued by Abu Dhabi employers across government, energy, telecom, banking and healthcare. ITIL skills carry a reported 20 to 30 percent pay premium in service management roles, and the certification opens service desk, support and service management positions.

    What is ITIL Version 5 Foundation?

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in AXELOS's ITIL scheme. It introduces modern digital product and service management, the ITIL Value System, the guiding principles, the four dimensions, the service lifecycle, management practices and continual improvement.

    Who should take ITIL 5 Foundation?

    ITIL 5 Foundation suits IT and business professionals at any career stage, including service desk staff, IT support, analysts, project team members and managers. There are no formal prerequisites, so newcomers and experienced practitioners can both benefit.

    Who is the governing body for ITIL 5?

    ITIL was created by AXELOS, now owned by PeopleCert, which publishes the framework and delivers the exams. All ITIL 5 Foundation syllabus, terminology and exam details come from AXELOS and PeopleCert.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (continuing professional development) points within the three-year cycle. You can confirm current renewal options with PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited, syllabus-aligned courseware, expert instruction, practice questions, mock exams and learner support. Confirm whether the exam voucher is bundled when you enrol. Request a quote for the latest inclusions and Abu Dhabi schedules.

    How much does ITIL 5 Foundation training cost in Abu Dhabi?

    Pricing varies by format and whether the exam voucher is included, so we quote it on request. Live online, classroom and corporate group options are available. Talk to a learning advisor for current pricing in Abu Dhabi.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some bundles include the PeopleCert exam voucher while others price training and exam separately. PeopleCert sets exam pricing by region and channel, so confirm the exact fee at the time of booking.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and wider teams. Contact us for a tailored group quote for your organisation in Abu Dhabi.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 exam first time?

    You can resit the exam through PeopleCert, and our training includes mock exams, practice questions and trainer guidance to prepare you for a first-time pass. Confirm the current resit fee and policy with PeopleCert before rebooking.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 multiple-choice questions, each with a single correct answer. You have 60 minutes to complete it, and the exam is based on the current ITIL Version 5 Foundation syllabus from AXELOS and PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    You need 65 percent to pass, which is 26 out of 40 questions correct. There are no formal prerequisites to sit the exam.

    How and where do I take the ITIL 5 exam?

    You can take the exam online with PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. You schedule it through the PeopleCert portal once you are ready.

    Are there prerequisites to sit the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation is an entry-level qualification with no formal prerequisites. Attending an accredited training course is recommended to prepare effectively.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement and value stream mapping.

    Can a beginner take this course without IT experience?

    Yes. ITIL 5 Foundation is designed for both IT and business professionals and assumes no prior service management knowledge. Accredited trainers and structured materials guide complete beginners through every concept.

    What learning materials are provided?

    You receive accredited, syllabus-aligned courseware, practice questions, mock exams and revision aids such as quizzes and summaries, so you can study with confidence and arrive exam-ready.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current AXELOS and PeopleCert ITIL Version 5 Foundation syllabus, so your preparation matches what the exam tests.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 builds on ITIL 4 with an explicit focus on digital product and service management, the product and service lifecycle, value stream mapping and an updated ITIL Value System. It is designed for the modern digital era.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose live online, classroom or corporate group training, and complete payment to receive your schedule and courseware. New Abu Dhabi batches run regularly. Talk to a learning advisor to pick a start date.

    What training formats are available?

    We offer instructor-led training online (live virtual), classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Do you offer weekend or weekday batches in Abu Dhabi?

    Yes. We schedule both weekday and weekend batches to suit working professionals, along with corporate sessions arranged around your team's availability. Check upcoming schedules or ask an advisor for the next available batch.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team and we will help you arrange it.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.