Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation and Why Learn It in Dubai?Your Entry into Digital Service Management

    ITIL Version 5 Foundation certification training in Dubai is your supported route to ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme created by AXELOS and now owned and examined by PeopleCert. ITIL 5 is the global best-practice framework for managing digital products and services across their full lifecycle. The programme builds your command of the ITIL Value System, value co-creation, the four dimensions of product and service management, the seven guiding principles and the product and service lifecycle, exactly the knowledge the ITIL 5 exam assesses at Foundation level. There are no formal prerequisites, so it suits both newcomers and experienced IT staff. As Dubai pursues the Dubai Economic Agenda D33 and a fully smart, AI-led government, employers across the emirate need professionals who can run reliable, value-driven digital services. Earning the credential with Invensis Learning gives you a recognised, globally transferable way to prove that capability and take the next step in your career.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dubai, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation and Why Learn It in Dubai?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dubai, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in DubaiDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from Getting ITIL 5 CertifiedSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in DubaiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Dubai

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in DubaiRoles, Demand and Pay After ITIL 5

    ITIL 5 Foundation is a strong entry point into Dubai's fast-growing IT service management job market, valued by government, banking, aviation and technology employers running large digital operations. As the emirate pursues its smart-city and digital economy goals, demand spans service desk analyst, ITSM process analyst, service desk manager and IT service delivery manager roles, and here is what the market is showing right now.

    Why ITIL 5 Skills Are in Demand Across Dubai

    ITIL 5 Foundation is more than a certificate. It is a career multiplier in one of the world's most digital cities. Join professionals who keep Dubai's services running and improving. Start your journey today.

    Your Dubai Career Transformation

    Where You Stand Without the Credential,

    Your Step up After ITIL 5

    Dubai's IT job market increasingly separates professionals who can manage services to a recognised standard from those who cannot. Here is which side of that line ITIL 5 Foundation puts you on.

    Sources: PayScale, Glassdoor, GulfTalent (UAE) 2026.

    How to Get ITIL V5 Founfdation Certified in Dubai Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Dubai is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This CoursePractical ITIL 5 Capability for Real Workplaces

    This ITIL 5 Foundation programme covers the full Foundation syllabus, so you leave able to explain modern service management and apply it at work. By the end, you can describe the ITIL Value System and use the guiding principles in day-to-day decisions.

    Digital Product and Service Management

    Explain what digital products and services are, how they create value, and how the product and service lifecycle keeps that value flowing in modern organisations.

    The ITIL Value System

    Describe how guiding principles, governance, value chain activities, management practices and continual improvement work together as one system to co-create value.

    The Four Dimensions

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view of any service.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better, simpler and more collaborative service decisions every day.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they connect to create value.

    Continual Improvement and Value Streams

    Explain how continual improvement is embedded throughout ITIL 5 and how value stream mapping and management help organisations remove waste and improve flow.

    Who Should TakeITIL V5 Foundation Certification Training in Dubai?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AED 5500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AED 5500

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL Version 5 Foundation Certification Training in Dubai?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Dubai who want to build modern service management capability and pass the ITIL 5 exam. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Dubai, offers a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited trainers with real IT service management experience
    • Flexible formats: live online, classroom and corporate group training
    • PeopleCert aligned courseware mapped to the ITIL 5 syllabus
    • Practice questions and mock exams to build exam readiness
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Customised schedules for teams across Dubai and the wider UAE
    • Trusted by professionals and organisations across many industries

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    ITIL Version 5 Foundation Training Locations in DubaiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Dubai

    JW Marriott Marquis Hotel, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates

    ITIL Version 5 Foundation Training Location in Dubai

    Conrad Dubai, Sheikh Zayed Road, Sheikh Zayed Road, Trade Center 1, Trade Center, Dubai, United Arab Emirates

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    Corporate ITIL 5 Training for TeamsFor Your Dubai Workforce

    • Suitable for small, medium and large IT teams
    • Customised schedules based on team availability
    • Delivery via onsite, live virtual or hybrid formats in Dubai
    • Accredited trainers with ITSM and industry experience
    • Role-based examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across the UAE and global offices

    Leading Organisations

    Emirates GroupE& (Etisalat)Emirates NBDDP WorldMajid Al FuttaimDEWA

    What Our Learners Say

    Passed ITIL 5 on My First Attempt

    "The trainer explained the ITIL Value System and guiding principles in a way that finally made sense. The mock exams matched the real ITIL 5 questions closely, and I cleared the exam comfortably while working full time in Dubai."

    Omar Al Suwaidi

    IT Support Engineer

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    Beginner Friendly and Very Practical

    "I came in with no service management background and left able to apply the four dimensions and the service lifecycle at work straight away. The live online sessions fit perfectly around my shifts."

    Aisha Rahman

    Service Desk Analyst

    0/0

    Changed How I Approach Support Work

    "Well-structured training with strong trainer support throughout. The focus on value co-creation and continual improvement changed how I think about everyday support tasks and ticket handling."

    Rohit Sharma

    IT Coordinator

    0/0

    Consistent Service Across the Team

    "We trained our whole service desk through Invensis Learning. The team now shares one service language, and our incident handling has become noticeably more consistent and faster."

    Fatima Al Marri

    IT Service Delivery Lead, Banking

    0/0

    Tailored Training That Delivered Results

    "The corporate ITIL 5 programme was tailored to our environment and delivered onsite around our schedule. It lifted service maturity across the department and the trainer's real-world examples landed well with the team."

    Vikram Nair

    Head of IT Operations, Logistics

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is the ITIL Version 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Dubai?

    Yes. With Dubai pursuing its smart-city and digital economy goals, employers across government, banking, aviation and technology value structured service management skills. ITIL 5 Foundation is a globally recognised, transferable credential that strengthens your profile in a competitive, tax-free market. Talk to a learning advisor to plan your path.

    Who should take the ITIL 5 Foundation course?

    ITIL 5 Foundation is designed for IT and business professionals who want to understand modern digital service management, including service desk staff, support analysts, IT coordinators and managers. There are no formal prerequisites, so newcomers and experienced staff can both benefit.

    Do I need prior ITIL knowledge or experience?

    No. ITIL 5 Foundation has no formal prerequisites and no prior ITIL or ITSM experience is required. The training starts from core concepts, so beginners can follow comfortably while experienced professionals formalise what they already know.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To keep it current, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle, as set out by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Dubai?

    ITIL 5 Foundation training is usually purchased as a combined training and exam package, and pricing varies by format and provider. For current Dubai pricing and any group offers, request a quote and a learning advisor will share the details.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes PeopleCert aligned courseware, instructor-led or self-paced training, practice questions, mock exams and learner support. Many packages also bundle the ITIL 5 exam voucher. Confirm exactly what is included when you request a quote.

    Is the exam fee included in the training price?

    It depends on the package. ITIL 5 Foundation is commonly sold as a training and exam bundle, but some plans price the exam separately. PeopleCert exam pricing varies by region and channel, so check the inclusions before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams and departments in Dubai. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination delivered by PeopleCert, either online with OnVUE proctoring or at an authorised test centre. It is based on the ITIL 5 Foundation syllabus from AXELOS and PeopleCert.

    How many questions are on the ITIL 5 exam and how long is it?

    The exam has 40 multiple-choice questions and you have 60 minutes (one hour) to complete it. It is taken closed book.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. Focus on understanding all nine topic areas rather than memorising, as the questions test comprehension.

    Are there any prerequisites to sit the exam?

    No. There are no formal prerequisites for the ITIL 5 Foundation exam. Attending an accredited training course is recommended and helps most candidates prepare effectively.

    What happens if I do not pass the exam first time?

    You can resit the ITIL 5 Foundation exam. Re-sit policies and any fees are set by PeopleCert, and our trainers provide preparation support and practice exams to help you pass. Ask our team about retake guidance.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What topics does the ITIL 5 syllabus cover?

    The ITIL 5 Foundation syllabus is organised into nine topic areas, covering core concepts through to value stream mapping and management. The course works through each at the knowledge and comprehension level the exam requires.

    Is the course suitable for beginners?

    Yes. The course starts from first principles and assumes no prior ITIL knowledge, so beginners can follow it comfortably. Trainers use practical examples and exercises to connect concepts to real workplace situations.

    What learning materials are provided?

    You receive PeopleCert aligned courseware, practice questions, mock exams and reference materials mapped to the ITIL 5 Foundation syllabus, plus trainer guidance throughout the programme.

    What is the difference between ITIL 5 and ITIL 4?

    ITIL 5 builds on ITIL 4 with an explicit focus on digital product and service management, a dedicated product and service lifecycle, value stream mapping and management, and an updated ITIL Value System for the modern digital era.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Dubai?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule in Dubai.

    How soon can I start the training?

    New batches run regularly in live online and classroom formats, and self-paced learning starts as soon as you enrol. Contact us to see upcoming schedules and reserve your place.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact support to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include flexible reschedule options. Reach out to our team for the details that apply to your enrolment.