Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    ITIL 5 Foundation Certification Training in Belgium gives IT and business professionals a clear route into modern digital product and service management. The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification from AXELOS (PeopleCert), introducing the ITIL Value System, value co-creation and the practices that help organisations create and improve value across the product and service lifecycle. The course is aligned to the current ITIL 5 Foundation syllabus and prepares you for the PeopleCert exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark and no formal prerequisites. You learn the four dimensions of service management, the seven guiding principles, the product and service lifecycle and the core management practices. Delivered in live online and classroom formats, the training suits service desk staff, IT operations teams, business analysts and managers who want a globally recognised service management credential. With Belgian employers facing a deep IT talent shortage, certified professionals stand out, so start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Belgium, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Belgium, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BelgiumDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn the ITIL 5 Foundation Credential?Skills and Recognition That Travel

    ITIL V5 Foundation Exam Format in BelgiumWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Belgium

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Careers and Pay in BelgiumWhy the Certification Pays Off

    Service management skills are in strong demand across Belgium, valued by IT services, banking and insurance, telecom, consulting and the public sector, including the EU institutions based in Brussels. As organisations accelerate digital transformation and adopt cloud and automation, employers increasingly look for people who can run governed, value-led services. Demand spans the service ladder, from service desk lead to service delivery and IT service manager, and here is what the market is telling us right now.

    Market Forces Driving ITIL Demand in Belgium

    ITIL 5 Foundation is more than a credential. It is a career edge for service professionals in Belgium. Join those who turn IT support into governed, value-led service. Start your journey today.

    Your Belgium Career Transformation

    Your Service Career Before and After Certification

    The Shift This Credential Delivers

    Belgium's IT market is expanding with digital transformation, cloud adoption and a deep talent shortage, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, SalaryExpert (Belgium) 2026.

    How to Get ITIL V5 Founfdation Certified in BelgiumStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Belgium is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    Core ITIL 5 Skills You Will DevelopBuilt for the Digital Service Era

    This ITIL 5 Foundation training builds practical service management knowledge mapped to the current syllabus. By the end of the programme you can describe the ITIL Value System, apply the guiding principles, and use the four dimensions to think about services holistically.

    Digital Product and Service Concepts

    Skills covered in ITIL 5 Foundation start here: understand what defines digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for creating value.

    The Seven Guiding Principles

    Learn to apply the guiding principles, such as focus on value, start where you are, and progress iteratively with feedback, to make better service decisions in real digital environments.

    The Four Dimensions of Service Management

    Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no aspect of a service is neglected.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create and sustain value.

    Management Practices and Improvement

    Explore the role of ITIL management practices and embed continual improvement so teams keep raising service quality rather than treating it as a one-off project.

    Who Should TakeITIL V5 Foundation Certification Training in Belgium?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in BelgiumAccredited Training You Can Trust

    As a trusted ITIL Version 5 Foundation training company in Belgium, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Belgium that want to build recognised service management capability. Our programmes combine experienced trainers aligned to AXELOS (PeopleCert) standards, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by ISO 9001:2015 and ISO 27001:2022 certified operations.

    • Experienced trainers aligned to AXELOS (PeopleCert) standards and real service management practice
    • Flexible learning through live online, classroom and corporate group formats
    • Courseware mapped to the current ITIL 5 Foundation syllabus and PeopleCert exam
    • Structured study resources, practice questions and mock assessments
    • Dedicated learner support before, during and after the training
    • Scalable delivery for individuals and teams across Belgium and beyond
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across multiple industries

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BelgiumInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Belgium

    Warwick Brussels Rue Duquesnoy 5, 1000 Bruxelles, Belgium

    ITIL Version 5 Foundation Training Location in Belgium

    Hilton Antwerp Old Town Groenplaats 32, 2000 Antwerpen, Belgium

    corporate banner

    Corporate ITIL Training in BelgiumUpskill Your Service Team

    • Suitable for small, medium and large service teams
    • Customised schedules built around team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real ITSM and industry expertise
    • Role-based examples for stronger workplace application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Belgium and global locations

    Trusted by Leading Organisations

    ProximusKBCBelfiusTelenetDeloitteING

    What Our Learners Say

    Passed the Foundation Exam with Confidence

    "The training made the ITIL Value System and guiding principles genuinely clear. I sat the PeopleCert exam two weeks later and passed comfortably. The mock questions matched the real format well."

    Thomas Peeters

    Service Desk Analyst

    0/0

    A Strong First Step into ITSM

    "As a business analyst moving into service management, ITIL 5 Foundation gave me the vocabulary and structure I was missing. The trainer used practical examples that mapped straight to my work."

    Sofie Janssens

    Business Analyst

    0/0

    Flexible and Practical Training

    "Well-paced live online sessions that fitted around my job in Antwerp. The four dimensions and product and service lifecycle finally clicked for me. I feel ready to apply this on the service desk."

    Karen De Smet

    IT Support Engineer

    0/0

    Consistent Practice Across the Team

    "We enrolled our whole support team and the shared framework changed how they handle incidents and changes. Consistency improved quickly and the onsite delivery was well organised."

    Nicolas Dubois

    IT Operations Lead, Financial Services

    0/0

    Tailored Corporate Delivery That Worked

    "The corporate programme was tailored to our service model and delivered around our schedule. Our people now share a common service language, which has made cross-team work far smoother."

    Isabelle Maes

    L&D Manager, Telecommunications

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    AntwerpBrussels

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value across the service lifecycle.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value across the service lifecycle.

    Who should take ITIL 5 Foundation training in Belgium?

    It suits IT and business professionals at any career stage, including service desk staff, IT operations engineers, business analysts and managers. With Belgian employers facing a deep IT skills shortage, the credential helps you stand out.

    Is ITIL 5 Foundation recognised in Belgium?

    Yes. ITIL is a globally recognised service management framework valued by employers across Belgium and the EU, including IT services, banking and insurance, telecom, consulting and public sector organisations based in and around Brussels.

    Do I need prior experience or prerequisites?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. No prior ITIL or IT service management knowledge is required, which makes it an accessible first step for newcomers and experienced staff alike.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle, as set out by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Belgium?

    Training is usually offered as a combined course and exam package, with the fee varying by format and provider. The PeopleCert exam fee is billed separately. For current pricing in euros, request a quote and a learning advisor will help.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes syllabus-aligned courseware, practice questions, mock assessments, learner support and a course completion certificate. Many packages also bundle the PeopleCert exam. Ask us to confirm what is included in your chosen plan.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert exam, while others quote training and exam separately. Confirm the details before you enrol, or request a quote and we will outline exactly what your fee covers.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and whole departments. Contact us for a tailored group quote for your team in Belgium.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book and uses multiple-choice questions, based on the current ITIL 5 Foundation syllabus from AXELOS (PeopleCert). It can be taken online with PeopleCert proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 multiple-choice questions and lasts 60 minutes. It is a closed-book exam delivered by PeopleCert online or at a test centre.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 correct answers out of 40 questions. The training and practice assessments are designed to build broad mastery across all the syllabus topics.

    How and where do I take the exam?

    The exam is delivered by PeopleCert, either through online proctoring available around the clock or at an authorised test centre. Many learners in Belgium choose the online option for convenience.

    What happens if I do not pass the first time?

    You can resit the exam through PeopleCert, and our trainers provide focused revision support to help you prepare. Resit fees and policy are set by PeopleCert, so check the current terms before rebooking.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices and continual improvement.

    What learning resources are provided?

    You receive syllabus-aligned courseware, reference materials, practice questions and topic-wise quizzes. These resources help you plan your study, reinforce key concepts and prepare for the PeopleCert exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the PeopleCert format, helping you identify weak areas and build exam readiness before the real test.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is mapped to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), so you study the most up-to-date concepts and exam topics.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites, designed to be accessible to beginners. The training explains concepts from the ground up with practical examples and trainer support.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available in Belgium?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start the training?

    New live online and classroom batches run regularly, so you can usually start within a short time of enrolling. See upcoming schedules or talk to a learning advisor to pick the date that suits you.

    Can I reschedule or transfer my booking?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.