Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?Built for Brussels IT Careers

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert, and it introduces the core concepts of modern digital product and service management. ITIL 5 Foundation certification training in Brussels gives IT and business professionals a clear, recognised path into value-driven service delivery across the city's EU institutions, banks and consulting firms. ITIL 5 is the fifth iteration of the IT Infrastructure Library, designed for the digital era. It covers the ITIL Value System, value co-creation, the four dimensions of product and service management, the guiding principles, the product and service lifecycle, management practices and continual improvement. The credential has no formal prerequisites, so it suits newcomers and experienced practitioners alike. Delivered in live virtual and classroom formats, the programme prepares you for the closed-book, 40-question ITIL 5 Foundation exam and the practical skills Brussels employers expect. Start your ITIL journey with Invensis Learning and build capability the market rewards.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Brussels, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?Built for Brussels IT Careers

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Brussels, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BrusselsDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off in BrusselsSkills Employers Reward

    ITIL V5 Foundation Exam Format in BrusselsWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Brussels

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in BrusselsWhy Get Certified?

    ITIL is the most widely adopted service-management framework, and ITIL 5 brings it into the digital era. Across Brussels, EU institutions, banks, telecoms and consulting firms run service operations that depend on standardised, value-driven practice, and they increasingly look for credentialed professionals. Demand spans the ladder, from service desk analyst to incident manager, service delivery manager and IT operations lead, and here is what the local market is telling us now.

    Industry Forces Driving ITIL 5 Demand in Brussels

    ITIL 5 Foundation is more than a certificate. It is a career accelerator for service-management professionals. Join the people who connect IT delivery to business value in Brussels. Start your journey today.

    Your Brussels Career Transformation

    Your Service-Management Career, Transformed

    What ITIL 5 Foundation Changes

    Brussels IT runs on EU institutions, banks, telecoms and consultancies that increasingly separate certified service-management professionals from the rest. As digital transformation and EU digital programmes scale, employers reward people who can connect delivery to value. Here is which side of that line you want to be on.

    Sources: Robert Half, Glassdoor, PayScale, SalaryExpert (Belgium) 2026.

    How to Get ITIL V5 Founfdation Certified in Brussels Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Brussels is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Capabilities You Will BuildSkills You Apply at Work

    Here is what you will learn in ITIL 5 Foundation: how to manage digital products and services, apply the ITIL Value System and four dimensions, and use the guiding principles to deliver and continually improve value. The programme maps directly to the nine topic areas of the PeopleCert ITIL 5 Foundation syllabus.

    Digital Product and Service Management

    Understand how digital products and services create value across their lifecycle, what sets them apart from traditional IT services, and how ITIL 5 frames modern service delivery.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.

    The Four Dimensions

    Apply the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view of service management.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value and start where you are to optimise and automate, to make better decisions and adapt practice to real Brussels environments.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design to build, operation, and delivery and support, and how they work together to create value.

    Value Co-Creation and Continual Improvement

    Explain how value is co-created with stakeholders and how continual improvement and value stream mapping keep digital services improving over time.

    Who Should TakeITIL V5 Foundation Certification Training in Brussels?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 in BrusselsTrusted Worldwide

    As a trusted ITIL Version 5 Foundation training company in Brussels, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations that want to build modern service-management capability and prepare for the PeopleCert exam. Our programmes combine accredited, experienced instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or arrange group training for your team, you get a professional learning experience built around practical understanding, real-world application and clear exam readiness, backed by ISO 9001 and ISO 27001 certified processes.

    • Experienced, accredited trainers with real ITSM and ITIL delivery experience
    • Courseware aligned to AXELOS guidance and the PeopleCert ITIL 5 syllabus
    • Flexible online (live virtual) and classroom training to fit your schedule
    • Exam-focused practice questions, quizzes and mock assessments
    • ISO 9001 quality and ISO 27001 information-security certified delivery
    • Dedicated learner support before, during and after training
    • Customised corporate training for Brussels and global teams
    • Trusted by professionals and organisations across many industries

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    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

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    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BrusselsInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Brussels

    Be Manos Hotel Square de l'Aviation 23/27, 1070 Anderlecht

    ITIL Version 5 Foundation Training Location in Brussels

    Best Western Plus Park Hotel Brussels 21 Avenue De L'Yser, 1040 Bruxelles

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    Corporate ITIL 5 Training in BrusselsUpskill Your Team

    • Suitable for small, medium and large IT and service teams
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant ITSM and industry experience
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Brussels and global locations

    Trusted by Leading Belgian Employers

    ProximusSopra SteriaING BelgiumBpostCegekaBelfius

    What Our Learners Say

    Passed First Time and Applying It Daily

    "The trainer made the ITIL Value System and the four dimensions genuinely easy to follow. I passed the ITIL 5 Foundation exam on my first attempt and now use the guiding principles every day on our service desk."

    Thomas Declercq

    IT Service Desk Analyst

    0/0

    A Clean Upgrade from ITIL 4

    "Coming from an ITIL 4 background, the course made the move to ITIL 5 clear, especially the product and service lifecycle and value stream mapping. The mock questions matched the real exam style well."

    Sofie Maes

    Incident Manager

    0/0

    Practical and Flexible Online Learning

    "Practical, well-structured live virtual sessions that fit around work. I now feel confident talking about value co-creation and continual improvement with both IT and business stakeholders."

    Mathieu Lambert

    IT Operations Engineer

    0/0

    Standardised How Our Team Works

    "We trained a mixed service-management team and the shared ITIL 5 language showed up immediately in how they handle incidents and changes. Scheduling and coordination with Invensis Learning were smooth."

    Anneleen De Vos

    L&D Manager, Financial Services

    0/0

    Tailored Corporate Training That Landed

    "The corporate programme was tailored to our service operating model and delivered onsite around our shifts. Our operations group now applies the four dimensions consistently across vendors."

    Koen Vermeulen

    IT Operations Lead, Public Sector

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential that Brussels employers across EU institutions, banking, telecom and consulting value for service-management roles. It validates modern, value-driven IT skills and is a strong first step toward higher-paying ITSM positions.

    General

    Is ITIL 5 Foundation worth it in Brussels?

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential that Brussels employers across EU institutions, banking, telecom and consulting value for service-management roles. It validates modern, value-driven IT skills and is a strong first step toward higher-paying ITSM positions.

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the service lifecycle for the modern digital era.

    Who should take ITIL 5 Foundation training?

    The course suits IT and business professionals at any stage, including service desk staff, IT analysts, operations engineers, project team members and career changers. There are no formal prerequisites, so newcomers and experienced practitioners can both enrol.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 4 is not a prerequisite for ITIL 5 Foundation. The certification is fully open access, although ITIL 4 holders may find some concepts familiar as ITIL 5 builds on and modernises them.

    How long is ITIL 5 Foundation valid?

    ITIL 5 Foundation certification is valid for three years. To renew it, you earn 60 CPD points within the three-year certification cycle. You can confirm current renewal options through your PeopleCert account.

    Pricing

    How much does ITIL 5 Foundation training cost in Brussels?

    Pricing depends on the format and whether the exam is bundled, so the fee is available on request. Training is usually offered as a combined training and exam package, with the exam billed separately by PeopleCert. Request a quote for current Brussels pricing.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, live instructor-led sessions, practice questions, mock exams, quizzes and learner support, plus a course completion certificate. Exam fees are billed separately by PeopleCert. Talk to a learning advisor for full inclusions.

    Is the PeopleCert exam fee included in the price?

    It depends on the package. Many bundles include the PeopleCert exam voucher, while training-only options do not. Exam pricing varies by region and channel, so confirm the current fee when you request a quote.

    Do you offer group or corporate discounts in Brussels?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and operations teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book and made up of multiple-choice, single-answer questions. It is delivered by PeopleCert through online proctoring or at an authorised test centre, covering the nine topic areas of the ITIL 5 Foundation syllabus.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 questions and you have 60 minutes to complete it. To pass you need 65 percent, which is 26 out of 40 questions correct.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65 percent, meaning 26 of the 40 questions must be answered correctly. The exam is closed book, so broad understanding across all topic areas matters.

    How do I book the ITIL 5 Foundation exam?

    You schedule the exam through PeopleCert, either via online proctoring available 24/7 or at an authorised test centre. Our team can guide you through booking once you complete your training.

    What if I do not pass the exam first time?

    You can re-sit the ITIL 5 Foundation exam through PeopleCert if needed. Our trainers and practice resources are designed to get you exam-ready first time, and selected plans include retake support. Confirm re-sit policy and fees on PeopleCert.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    The training covers the ITIL 5 syllabus topic areas, including digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation has no formal prerequisites and is designed as an entry point, so beginners can take it. The training builds concepts step by step with examples and practice, so no prior ITIL or ITSM knowledge is required.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock exams, quizzes and reference materials mapped to the ITIL 5 Foundation syllabus, along with trainer-led guidance throughout the programme.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to AXELOS guidance and the current PeopleCert ITIL 5 Foundation (Version 5.0) syllabus, covering digital product and service management and the ITIL Value System.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, full mock exams and topic-wise quizzes that mirror the real exam style, helping you identify weak areas and build readiness for the 40-question paper.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join an upcoming Brussels batch in live virtual or classroom format. Choose your format, complete payment, and you receive access to schedules, courseware and resources. Talk to an advisor to find the next batch.

    What training formats are available in Brussels?

    We offer online (live virtual) instructor-led training and classroom training, plus customised corporate group training. You can pick the format that best fits your schedule and learning style.

    Are there weekend or weekday batches?

    Yes. We run both weekday and weekend ITIL 5 Foundation batches to suit working professionals in Brussels. Check upcoming schedules or ask an advisor for the option that fits you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.