Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification from AXELOS (PeopleCert) in modern digital product and service management. ITIL 5 Foundation certification training in Antwerp gives IT and business professionals a clear, recognised path into the ITIL Value System, the guiding principles and the practices that help organisations create and improve value. The credential suits service desk staff, support technicians, coordinators and anyone moving into IT service management. With Antwerp's port community digitalising, its chemical cluster decarbonising and its IT services sector expanding, employers want people who can keep digital services reliable and connected to business outcomes. ITIL 5 is the current fifth iteration of the framework, with a stronger focus on digital products, value streams and the full service lifecycle. Start your ITIL 5 Foundation journey with Invensis Learning and turn day-to-day service work into a structured, certified capability.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Antwerp, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Antwerp, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in AntwerpDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation CertificationValue That Reaches Beyond the Exam

    ITIL V5 Foundation Exam Format in AntwerpWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Antwerp

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Foundation Career in AntwerpRoles, Demand and Pay

    ITIL 5 Foundation has become a practical entry marker for service management roles across Antwerp, valued by port and logistics, chemicals, IT services and BFSI employers that run large, always-on digital operations. As the Port of Antwerp-Bruges digitalises and the chemical cluster invests in new systems, demand for people who can keep services reliable is rising. Roles range from Service Desk Analyst to IT Service Delivery Manager, and here is what the local market is telling us right now.

    Market Forces Driving Service Management Demand in Antwerp

    ITIL 5 Foundation is more than a certificate. It is a practical entry into modern service management. Join professionals across Antwerp who keep digital services reliable and connected to business value. Start your journey today.

    Your Antwerp Career Transformation

    From Today's Limits to Tomorrow's Service Roles

    Your Service Management Transformation

    Antwerp's port, chemical and IT services economy is digitalising fast, and employers increasingly separate professionals who hold a recognised service framework from those who do not. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, ERI SalaryExpert (Belgium) 2026.

    How to Get ITIL V5 Founfdation Certified in Antwerp Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Antwerp is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from ITIL 5 Foundation TrainingCapabilities You Can Apply at Work

    This training helps learners build practical knowledge of the ITIL 5 framework, the Value System and the service lifecycle. By the end, you can apply the guiding principles and core practices to real digital service management work and step into the ITIL 5 Foundation exam with confidence.

    Digital Service Value Co-Creation

    Understand how value is co-created with consumers and stakeholders, balancing the outcomes they want against costs, risks, experience and sustainability in digital service delivery.

    The ITIL Value System

    Connect guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that drives ongoing value creation.

    Applying the Guiding Principles

    Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt service practices to real digital environments.

    The Four Dimensions

    Apply Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers as a holistic view of every product and service.

    Product and Service Lifecycle

    Follow digital products and services from discovery and design through build, operation, and delivery and support, and see how each stage creates value.

    Continual Improvement and Value Streams

    Embed continual improvement across the lifecycle and use Value Stream Mapping and Management to remove waste and raise service quality.

    Who Should TakeITIL V5 Foundation Certification Training in Antwerp?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Invensis Learning for ITIL 5 Foundation in AntwerpTrusted, Flexible Formats

    As a trusted ITIL Version 5 Foundation training company in Antwerp, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations building digital service management capability. Our programmes combine accredited AXELOS (PeopleCert) aligned courseware, experienced trainers, flexible delivery and focused exam preparation. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited, AXELOS (PeopleCert) aligned ITIL 5 Foundation courseware
    • Experienced trainers with real IT service management practice
    • Flexible formats: online live virtual, classroom and corporate group training
    • Structured study resources, practice questions and exam preparation
    • Customised schedules for individuals and organisations in Antwerp
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and teams across multiple industries

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in AntwerpInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Antwerp

    YUST Coveliersstraat 6, 2600 Antwerpen, Belgium

    ITIL Version 5 Foundation Training Location in Antwerp

    Hilton Antwerp Old Town Groenplaats 32, 2000 Antwerpen, Belgium

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    ITIL 5 Foundation for Antwerp TeamsStandardise IT Services

    • Suitable for small, medium and large service and IT teams
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Trainers with real service management and industry experience
    • Role-based examples drawn from port, chemical and IT services contexts
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Antwerp and global locations

    Leading Organisations

    Port Of Antwerp-BrugesBASFAtlas CopcoAgfaTelenetCegeka

    What Our Learners Say

    Passed First Time and Applying It Daily

    "The training made the ITIL Value System and guiding principles click for me. I now use incident and change practices every day on the service desk, and the structured prep helped me pass the exam first time."

    Lars Peeters

    IT Support Technician

    0/0

    Beginner Friendly and Well Structured

    "I came in with no formal background and the trainer broke down each topic clearly. The practice questions and mock exam gave me real confidence going into the ITIL 5 Foundation exam."

    Sofie Maes

    Service Desk Analyst

    0/0

    A Solid Step into Service Management

    "I was moving from a general IT role into service coordination, and this course gave me the framework and vocabulary I needed. The lifecycle and four dimensions content was especially useful for my new role."

    Dries Janssens

    Junior IT Service Coordinator

    0/0

    One Shared Approach Across the Team

    "We trained our support team together and now everyone shares one approach to incidents and changes. The sessions were practical and tailored to our logistics environment, and handovers improved noticeably."

    Katrien Willems

    L&D Manager, Logistics Sector

    0/0

    Measurable Improvement in Operations

    "After our IT operations team completed the training, we saw fewer repeat incidents and cleaner change processes. The trainer connected ITIL practices directly to our industrial systems, which made adoption easy."

    Bart Claes

    IT Operations Lead, Chemicals Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification from AXELOS (PeopleCert) in modern digital product and service management. It is designed for IT and business professionals, including service desk staff, support technicians and coordinators, who want to understand the ITIL Value System and core service practices.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level certification from AXELOS (PeopleCert) in modern digital product and service management. It is designed for IT and business professionals, including service desk staff, support technicians and coordinators, who want to understand the ITIL Value System and core service practices.

    Is ITIL 5 Foundation worth it for professionals in Antwerp?

    Yes. ITIL is among the most valued IT certifications by Belgian employers, and Antwerp's digitalising port, chemical and IT services sectors need people who can keep services reliable. The credential supports entry into service management roles with strong earning potential.

    Is ITIL 5 Foundation recognised in Belgium?

    ITIL 5 Foundation is a globally recognised AXELOS (PeopleCert) credential valued by employers across Belgium and worldwide, including port and logistics, chemical, IT services and financial organisations that run large digital operations.

    Do I need prior experience to take ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. It is the entry point to the ITIL 5 scheme, so no prior ITIL or service management knowledge is required before you enrol.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle, as specified by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Antwerp?

    Training is delivered as a combined course and exam package, with pricing that varies by format and schedule. Pricing is available on request. Request a quote and a learning advisor will share current options for Antwerp.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited AXELOS (PeopleCert) aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam arrangements are confirmed at enrolment. Ask a learning advisor for the full inclusions.

    Is the exam fee included in the training price?

    Many packages bundle the ITIL 5 Foundation exam with training, while some quote it separately. PeopleCert sets and delivers the exam. Confirm whether the exam voucher is included when you request your quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and support teams. Contact us for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book and made up of multiple-choice questions with a single answer each. It is based on the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert).

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes (one hour) to complete it. It is a closed-book, multiple-choice paper covering the nine syllabus topic areas.

    What is the passing score for ITIL 5 Foundation?

    You need 65 percent to pass, which is 26 out of 40 questions answered correctly. Broad understanding across all nine topic areas is the best way to prepare.

    How and where do I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. You choose whichever option is most convenient for you.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 5 Foundation exam. Our training includes structured preparation, practice questions and mock exams to help you pass with confidence. Confirm current re-sit policies and fees with PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers nine topic areas, including digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the service lifecycle, management practices, continual improvement and value stream management.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites. The training builds understanding from first principles, so beginners and experienced IT staff can both follow it comfortably with trainer support.

    What learning materials are provided?

    You receive accredited AXELOS (PeopleCert) aligned courseware, practice questions, mock exams and topic-wise study aids to reinforce each area of the syllabus and prepare for the exam.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert), the fifth iteration of the framework with its focus on digital products, value streams and the service lifecycle.

    Will I receive a certificate after the training?

    You receive a course completion certificate after meeting the training requirements. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Antwerp?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start the training?

    New batches run regularly across live virtual and classroom formats. See upcoming schedules for the next available dates, or speak to a learning advisor to find a start date that works for you.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits your availability.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.