Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry point to modern digital product and service management, created by AXELOS and examined by PeopleCert. It introduces the ITIL Value System, the product and service lifecycle, and the practices organisations use to create, deliver and continually improve value in digital environments. ITIL 5 Foundation certification training in Bulgaria suits IT and business professionals who want a globally recognised credential that travels across employers and sectors. As Sofia, Plovdiv and Varna mature into European service and shared-services hubs, organisations increasingly expect teams who can standardise service delivery the ITIL way. Whether you staff a service desk, manage incidents, or coordinate suppliers, this course gives you the shared language that service-led teams rely on. There are no prerequisites, so you can start your ITIL journey with Invensis Learning and take a confident first step toward certification.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bulgaria, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bulgaria, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BulgariaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays OffReal Gains for People and Organisations

    ITIL V5 Foundation Exam Format in BulgariaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Bulgaria

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Jobs and Pay in BulgariaMap Your Service Management Career

    ITIL 5 Foundation is a recognised marker of service management capability across Bulgaria, valued by IT outsourcing firms, shared-services centres, fintech and telecom employers that run support and delivery operations for European clients. As the ICT sector grows and euro adoption draws in fresh investment, employers increasingly look for staff who can standardise service delivery. Demand runs from service desk and support roles up to incident, problem and service delivery management, and here is what the market is telling us right now.

    What Is Driving Demand for ITIL Skills in Bulgaria

    ITIL 5 Foundation is more than a certificate. It is a shared language for service-led teams. Join professionals across Bulgaria who turn IT experience into recognised capability. Start your journey today.

    Your Bulgaria Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Bulgaria's service and IT market is expanding with nearshoring and euro adoption, and employers increasingly separate credentialed service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert, Zaplatomer (Bulgaria) 2026.

    How to Get ITIL V5 Founfdation Certified in BulgariaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Bulgaria is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 5 FoundationPractices for the Digital Service Era

    ITIL 5 Foundation training builds the service management knowledge, practical understanding and exam readiness that modern IT teams need. By the end of the programme, you can describe how value is co-created and how services are designed, delivered and continually improved.

    Speak the Language of Digital Services

    Understand what digital products and services are, how value is created across their lifecycle, and why continual improvement sits at the heart of ITIL 5. This is the shared vocabulary that service-led teams in Bulgaria rely on day to day.

    Co-Create Value with Stakeholders

    Learn how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability. You move from an output mindset to an outcome mindset that employers increasingly expect.

    Apply the Four Dimensions

    Work across organisations and people, value streams and processes, information and technology, and partners and suppliers. You learn to manage services holistically rather than neglecting any single dimension.

    Navigate the ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement fit together as one integrated system that keeps value flowing from demand to outcome.

    Lead with the Guiding Principles

    Apply the seven guiding principles, from focus on value to optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments.

    Run the Product and Service Lifecycle

    Explore the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and see how the management practices keep services dependable and improving.

    Who Should TakeITIL V5 Foundation Certification Training in Bulgaria?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in BulgariaAccredited and Instructor-Led

    As an established ITIL Version 5 Foundation training company in Bulgaria, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want to build service management capability and prepare for the PeopleCert exam. Our programmes combine experienced, accredited trainers, flexible delivery, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning team training, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner delivering PeopleCert-aligned ITIL 5 courseware
    • Experienced, certified trainers with real IT service management practice
    • Flexible formats: live online (live virtual) instructor-led and classroom
    • Structured study materials, practice questions and mock exams included
    • Dedicated learner support before, during and after the training
    • Customised corporate delivery for service desks and IT teams in Bulgaria
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Trusted by professionals and organisations across more than 100 markets

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BulgariaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Bulgaria

    Grand Hotel Sofia, 1, Gen. Yosif V. Gurko, Center, Sofia, Sredets, Stolichna, Sofia-city, 1000, Bulgaria

    ITIL Version 5 Foundation Training Location in Bulgaria

    Sofia Balkan Palace, 5, Sveta Nedelya Square, Center, Sofia, Sredets, Stolichna, Sofia-grad, 1000, Bulgaria

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    Corporate ITIL 5 Training in BulgariaUpskill Your Service Team

    • Tailored team training for service desks, operations and IT departments
    • Flexible delivery through live virtual, onsite, hybrid or blended formats
    • Schedules aligned with shift patterns and team availability
    • Role-based examples and case discussions relevant to your services
    • Progress tracking, assessments and learner feedback for managers
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Sofia, Plovdiv, Varna and beyond

    Organisations We Support

    A1 BulgariaDXC TechnologyExperianPaysafeDeutsche Telekom IT SolutionsScalefocus

    What Our Learners Say

    The Framework Behind My Daily Work

    "I support a multilingual service desk in Sofia, and ITIL 5 Foundation finally gave me the vocabulary for what we do every day. The trainer connected the value system and the lifecycle to real tickets, and the mock exams made the format feel easy."

    Georgi Petrov

    Service Desk Analyst

    0/0

    Flexible and Exam Ready

    "The live online sessions fitted around my shifts perfectly. I came in knowing incidents and changes from practice, and left understanding the guiding principles and the four dimensions. I passed the PeopleCert exam on my first sitting."

    Maria Dimitrova

    IT Support Specialist

    0/0

    Practical and Well Structured

    "Clear, well-paced and very practical. The trainer used examples from Bulgarian shared-services teams, which made the continual improvement topics click. The study materials were genuinely useful for revision."

    Ivan Kolev

    Junior Incident Coordinator

    0/0

    A Confident Step into Service Delivery

    "I moved from a developer role toward service delivery, and this course gave me the structure I was missing. Understanding value co-creation changed how I talk to stakeholders. Strong trainer and a smooth path to certification."

    Elena Stoyanova

    Service Delivery Coordinator

    0/0

    Standardised Service Delivery Across Teams

    "We trained two support teams with Invensis Learning to standardise how we handle incidents and problems across queues. The shared ITIL language cut handover friction quickly, and our service reviews are now far more consistent."

    Nikolay Iliev

    IT Service Manager, Shared-Services Centre

    0/0

    Scalable Onboarding That Fit Our Growth

    "As an L&D lead I needed scalable, consistent onboarding for a fast-growing operations team. The corporate ITIL 5 Foundation programme was tailored to our services and schedule, and the reporting helped me track progress at a glance."

    Petya Hristova

    Learning and Development Lead, IT Outsourcing

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential that helps you stand out in Bulgaria's competitive ICT market. It opens roles from service desk to incident, problem and service delivery management, where pay ranges from around EUR 16,000 to over EUR 30,000 a year, and signals service management capability employers trust.

    General

    Is the ITIL 5 Foundation certification worth it in Bulgaria?

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential that helps you stand out in Bulgaria's competitive ICT market. It opens roles from service desk to incident, problem and service delivery management, where pay ranges from around EUR 16,000 to over EUR 30,000 a year, and signals service management capability employers trust.

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and continual improvement. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    Do I need any prerequisites to take ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. There is no education or work-experience requirement, so it is accessible to support staff, IT professionals and business professionals alike. Attending an accredited training course is recommended to prepare you for the exam.

    Is ITIL 5 Foundation recognised by employers in Bulgaria?

    Yes. ITIL is a globally recognised service management framework valued across Bulgaria's IT outsourcing, shared-services, fintech and telecom employers. Organisations serving European clients use ITIL to standardise service delivery, so the credential is widely understood and respected by hiring managers.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points. You can confirm current renewal options through your PeopleCert account.

    Pricing

    How much does ITIL 5 Foundation training cost in Bulgaria?

    Training fees are quoted in euro and depend on the format you choose, such as live online or classroom. The PeopleCert exam fee is billed separately. For current pricing in Bulgaria and any group rates, request a quote and a learning advisor will share the details.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams, learner support and a course completion record. Confirm whether the PeopleCert exam voucher is bundled or purchased separately when you enrol. Request a quote for a full breakdown.

    Is the exam fee included in the training price?

    Not always. PeopleCert sets the ITIL 5 Foundation exam fee, and it may be bundled with training or bought separately depending on the package. Ask your advisor which option you are choosing so there are no surprises, and request a quote for current pricing.

    Do you offer group or corporate discounts for ITIL 5 Foundation?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations and IT teams. It is ideal for standardising practice across distributed teams in Sofia, Plovdiv or Varna. Contact us for a tailored group quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, with payment in euro following Bulgaria's 2026 changeover. Instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book and uses multiple-choice, single-answer questions based on the ITIL 5 Foundation syllabus. It covers nine topic areas, from the ITIL Value System and guiding principles to the product and service lifecycle and continual improvement.

    How many questions are on the ITIL 5 Foundation exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is a closed-book exam, so you cannot refer to materials during the test. The format is designed to assess understanding at knowledge and comprehension level.

    What is the passing score for the ITIL 5 Foundation exam?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best preparation, rather than focusing on a single topic.

    How and where do I take the ITIL 5 Foundation exam?

    You can take the exam online with PeopleCert OnVUE proctoring, available around the clock, or at a PeopleCert authorised test centre. This means candidates in Bulgaria can sit the exam from home or office, or at a centre, whichever suits you best.

    What happens if I do not pass the exam the first time?

    You can resit the ITIL 5 Foundation exam. Our trainers focus on the topic areas and question style so you go in prepared, and our materials help you target any weak areas before a retake. Confirm the current resit policy and any fee with PeopleCert.

    Course Content

    What topics are covered in the ITIL 5 Foundation training?

    The training covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation, or do I need experience?

    A beginner can take it. ITIL 5 Foundation has no prerequisites and is built for knowledge and comprehension level, so prior ITIL experience is not required. The training explains every concept from the ground up, with examples that connect the framework to everyday IT work.

    What learning resources and materials are provided?

    You receive accredited ITIL 5 courseware, practice questions, full-length mock exams and topic-wise quizzes, plus references that map to the syllabus. These resources help you identify weak areas and build confidence before the PeopleCert exam.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS. ITIL 5 evolves the framework with an explicit focus on digital product and service management and value stream management.

    Will I receive proof of completion after the training?

    Yes. After meeting the course requirements you receive a course completion record from Invensis Learning. Your formal certification is the ITIL 5 Foundation credential issued by PeopleCert once you pass the exam.

    Enrollment

    How soon can I start and how do I enrol in ITIL 5 Foundation?

    You can enrol through the Invensis Learning website and join an upcoming batch. Choose your format, complete payment in euro, and you will receive access to schedules, courseware and resources. To see available dates in Bulgaria, view upcoming schedules or talk to an advisor.

    What training formats are available in Bulgaria?

    We offer live online (live virtual) instructor-led training and classroom training, plus customised corporate group sessions. This means you can train online from anywhere in Bulgaria or join a scheduled class, choosing whatever fits your week and learning style.

    Are there weekend or weekday ITIL 5 Foundation batches?

    Yes. We run both weekday and weekend batches across our live online schedule so you can train around work and shifts. Availability varies by month, so check the upcoming schedules or ask an advisor to confirm the next batch that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or move to another batch if your plans change. Contact our support team and they will arrange a suitable alternative date for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include added flexibility. Reach out to our team before your batch starts and they will explain the details that apply to your enrolment.