Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme created by AXELOS and awarded by PeopleCert, and ITIL 5 Foundation certification training in Varna gives you a clear, supported route to earning it. The credential proves you understand modern digital product and service management, the ITIL Value System and the practices that help organisations create, deliver and continually improve value. This programme suits IT and business professionals at any career stage, from service desk and support staff to project, operations and delivery roles. There are no formal prerequisites, so newcomers and experienced practitioners alike can start with confidence. You learn the four dimensions of product and service management, the seven guiding principles, the product and service lifecycle and how continual improvement runs through everything. As Varna grows into one of Bulgaria's leading IT and outsourcing hubs, employers increasingly value people who can speak a shared service management language. Earn your credential with Invensis Learning and take a recognised first step toward a stronger IT career.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Varna, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Varna, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in VarnaDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills and Recognition That Travel

    ITIL V5 Foundation Exam Format in VarnaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Varna

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Can Take Your Career in VarnaRoles, Demand and Local Pay

    ITIL 5 Foundation has become a trusted entry marker for IT service management roles across Varna, valued by IT services, outsourcing and shared-services employers building modern, value-focused teams. As the city positions itself as a centre of digital knowledge, professionals who understand service management are increasingly sought after. Demand spans service desk, incident and problem roles up to IT service manager, and here is what the local market is telling us right now.

    Why Varna's IT Sector Needs Service Management Skills

    ITIL 5 Foundation is more than a certificate. It is a practical first step into modern IT service management. Join professionals in Varna building skills employers across the city's tech sector are hiring for. Start your journey today.

    Your Varna Career Transformation

    From Today's Gaps to ITIL-Ready Confidence

    The Shift This Credential Delivers

    Varna's IT and outsourcing market is expanding, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Sources: ERI SalaryExpert, Zaplatomer.bg, Glassdoor (Bulgaria) 2026.

    How to Get ITIL V5 Founfdation Certified in Varna Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Varna is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildPractical, Digital-Era Service Management

    ITIL 5 Foundation training teaches you the core concepts of modern digital product and service management, from the ITIL Value System to continual improvement. By the end, you can apply a shared framework to real service situations and prepare confidently for the exam.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement work together as one system to create and protect value.

    Value Co-Creation and Outcomes

    Learn how value is created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply the dimensions of organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to service management.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, and keep it simple and practical to make better, faster service management decisions in real situations.

    The Product and Service Lifecycle

    Follow products and services from discovery and design through build, operation, delivery and support, and see how each stage adds value across the lifecycle.

    Practices and Continual Improvement

    Explore ITIL's management practices and value stream mapping, and embed continual improvement as an everyday discipline that keeps services relevant.

    Who Should TakeITIL V5 Foundation Certification Training in Varna?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Learners in Varna Choose Invensis Learning for ITIL 5 TrainingYour Trusted ITSM Training Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Varna who want to build modern service management capability and pass the PeopleCert exam with confidence. Our programmes combine accredited courseware, experienced trainers, flexible delivery and dependable learner support. Whether you enrol as an individual or arrange training for your team with a trusted ITIL Version 5 Foundation training company in Varna, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited courseware aligned to the AXELOS and PeopleCert ITIL 5 syllabus
    • Experienced, certified trainers with real IT service management experience
    • Flexible live online and classroom formats for learners in Varna and beyond
    • Exam preparation with practice questions, mock tests and revision support
    • Dedicated learner support before, during and after your training
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Corporate and group training tailored to local teams and schedules
    • Trusted by professionals and organisations across more than 100 countries

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in VarnaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Varna

    Grand Hotel London, 3, Musala, Greek neighborhood, 8 microdistrict, Varna, Odessos, Varna, 9028, Bulgaria

    ITIL Version 5 Foundation Training Location in Varna

    Graffit Gallery Design Hotel, Varna

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    Corporate ITIL Training for Varna TeamsBuild Service Excellence

    • Suitable for small, medium and large IT and support teams
    • Customised schedules aligned with your team's availability
    • Delivery via onsite, live virtual, hybrid or blended formats
    • Accredited trainers with real IT service management expertise
    • Role-based examples for stronger workplace application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Varna and Bulgaria

    Trusted by Leading Employers

    Pontica SolutionsSirma GroupCustomer UmbrellaDIGITALLScalefocusTelebidPro

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course finally gave my support work a proper structure. The trainer explained the Value System with real examples, and the mock questions made the exam far less daunting. I passed on my first attempt."

    Georgi Dimitrov

    IT Support Specialist

    0/0

    Clear and Beginner Friendly

    "Coming from a non-technical background, I was worried, but the sessions were clear and practical. I now understand how service management connects IT to business value, and it has already helped me at work."

    Mariya Petrova

    Service Desk Analyst

    0/0

    Practical and Well Paced

    "A great balance of theory and application. The guiding principles and continual improvement modules were the most useful for my day-to-day role on the service desk, and the trainer answered every question patiently."

    Nikolay Hristov

    Incident Coordinator

    0/0

    Consistent Ways of Working

    "We trained our service desk team with Invensis Learning and saw an immediate improvement in how incidents and requests are handled. The shared ITIL vocabulary made our processes far more consistent."

    Ivelina Koleva

    IT Service Delivery Manager

    0/0

    Tailored Team Training

    "The corporate sessions were tailored to our outsourcing teams and delivered around our schedule. Our people now apply a common service management approach across departments, which has lifted our service quality."

    Stoyan Georgiev

    Learning and Development Lead

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces modern digital product and service management and suits IT and business professionals at any stage, from support staff to managers. There are no formal prerequisites.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces modern digital product and service management and suits IT and business professionals at any stage, from support staff to managers. There are no formal prerequisites.

    Is ITIL 5 Foundation worth it for professionals in Varna?

    Yes. As Varna grows into a leading IT and outsourcing hub, employers value people who understand modern service management. The credential is globally recognised and opens roles across the city's IT services, outsourcing and shared-services firms. See upcoming batches to get started.

    Do I need any prior experience or qualifications?

    No. ITIL 5 Foundation has no formal prerequisites, so newcomers and experienced practitioners can both take it. Training is recommended and helps you grasp the framework and prepare for the exam, but no degree or work experience is required.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you renew within each three-year cycle by earning 60 CPD points through continuing professional development, as set out by PeopleCert.

    Who awards the ITIL 5 Foundation certification?

    ITIL was created by AXELOS, and PeopleCert is the sole owner, publisher and examination body for all ITIL qualifications. The exam is delivered through PeopleCert, online or at authorised test centres worldwide.

    Pricing

    How much does ITIL 5 Foundation training cost in Varna?

    Training fees vary by format and provider, and many learners buy a combined training and exam package. The PeopleCert exam fee is billed separately by region. For current pricing in euros, request a quote and a learning advisor will help.

    What is included in the course fee?

    The training fee typically includes accredited courseware, practice questions, mock exams, revision support, learner support and a course completion certificate. Confirm whether the PeopleCert exam voucher is bundled when you enrol.

    Is the exam fee included in the training price?

    Not always. PeopleCert bills the exam fee separately, and some packages bundle the voucher while others do not. Ask your advisor which option includes the exam so there are no surprises. Request a quote for the details.

    Do you offer group or corporate discounts?

    Yes. We offer corporate and group training with customised schedules and volume-based pricing for IT and support teams in Varna. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Since Bulgaria adopted the euro in 2026, fees are quoted in euros. Speak with a learning advisor to choose what suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is a closed-book, multiple-choice examination. It has 40 questions and lasts 60 minutes. It is delivered online with PeopleCert proctoring or at authorised test centres worldwide.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 multiple-choice questions, and you need 26 correct, which is 65 percent, to pass. You have 60 minutes to complete it.

    Are there any prerequisites to sit the exam?

    No. There are no formal prerequisites for the exam. Accredited training is recommended to prepare, but you may also self-study using the official ITIL 5 Foundation publication.

    How do I book the ITIL 5 Foundation exam?

    You schedule the exam through PeopleCert, either online with remote proctoring available 24/7 or at an authorised test centre. Our team can guide you through booking after your training.

    What happens if I do not pass the first time?

    You can resit the exam. Our training includes practice questions, mock exams and revision support to help you prepare thoroughly. Confirm the current resit fee and policy with PeopleCert before rebooking.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point, so beginners are welcome. The training explains every concept from the ground up and uses practical examples, so no prior ITIL or ITSM knowledge is needed.

    What learning materials are provided?

    You receive accredited courseware aligned to the PeopleCert syllabus, practice questions, mock exams, quizzes and revision aids. These resources help you understand the framework and build exam readiness.

    Are there practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real exam format, helping you identify weak areas and approach the 40-question paper with confidence.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert, covering the digital-era updates introduced in ITIL 5.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Varna?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so learners in Varna can choose the format that fits their schedule and learning style.

    How soon can I start?

    New batches run regularly in live online and classroom formats. See upcoming schedules to find a start date that works for you, or speak with an advisor about the next available cohort in your time zone.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your training begins.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.