Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert, and ITIL Version 5 Foundation certification training in Plovdiv is the supported route to earning it. The credential introduces digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and improve value. The course is aligned to the ITIL 5 Foundation (Version 5.0) syllabus and prepares you for the PeopleCert Foundation exam, which has 40 multiple-choice questions and a 65% pass mark. You learn value co-creation, the four dimensions, the seven guiding principles, the product and service lifecycle, management practices and continual improvement. Delivered in live online and classroom formats, the training suits IT support staff, analysts and professionals across Plovdiv's manufacturing, outsourcing and shared services employers. You also get practice questions, exam guidance and learner support to move from study to certified with a clear path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Plovdiv, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Plovdiv, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in PlovdivDo You Qualify for the ITIL V5 Foundation Exam?

    BenefitsOf ITIL 5 Foundation Certification

    ITIL V5 Foundation Exam Format in PlovdivWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Plovdiv

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Which Roles ITIL 5 Opens in PlovdivDemand, Sectors and Earning Power

    ITIL 5 Foundation has become a practical marker of service management capability across Plovdiv, valued by the manufacturing, outsourcing and shared services employers clustered around the Trakia Economic Zone and the city's growing software sector. As these organisations digitise operations and standardise IT delivery, professionals who understand the ITIL Value System are increasingly sought after, from service desk analyst through to IT service manager. Here is what the local market is telling us right now.

    Why ITIL Skills Are in Demand Across Plovdiv

    ITIL 5 Foundation is more than a certificate. It is a practical edge for service management careers in Plovdiv. Join professionals who run IT services to a standard, and start your journey with Invensis Learning today.

    Your Plovdiv Career Transformation

    Your Career Before and After ITIL 5

    The Shift Plovdiv Employers Notice

    Plovdiv's manufacturing, outsourcing and shared services employers are digitising fast, and they increasingly separate certified service management talent from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Bulgaria) 2026.

    How to Get ITIL V5 Founfdation Certified in Plovdiv Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Plovdiv is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Capabilities You Will Build with ITIL 5Skills You Can Apply from Day One

    Skills covered in ITIL 5 Foundation span the full digital service value system, from co-creating value to running the product and service lifecycle. By the end of the programme you can speak the language of modern service management and apply it at work.

    Digital Product and Service Concepts

    Explain how digital products and services create value across their lifecycle, and how continual improvement keeps that value flowing in modern IT environments.

    Value Co-Creation with Stakeholders

    Describe how value is co-created with consumers and partners by balancing outcomes, costs, risks, experience and sustainability, rather than delivered by the provider alone.

    The Four Dimensions of Management

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view of service delivery.

    The ITIL Value System and Principles

    Use the ITIL Value System and the seven guiding principles to make better decisions, collaborate across teams and adapt practices to real digital work.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they connect to create value.

    Management Practices and Improvement

    Explore key ITIL management practices, continual improvement and value stream mapping so you can spot waste and raise service performance.

    Who Should TakeITIL V5 Foundation Certification Training in Plovdiv?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your ITIL 5 Training Partner in PlovdivAccredited, Expert-Led and Outcome-Focused

    As a trusted ITIL Version 5 Foundation training company in Plovdiv, Invensis Learning delivers accredited ITIL 5 training for individuals and organisations that want to build real service management capability and pass the PeopleCert Foundation exam. Our programmes combine certified trainers, flexible delivery, structured courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Plovdiv, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to the AXELOS and PeopleCert ITIL 5 syllabus
    • Experienced, certified trainers with real IT service management backgrounds
    • Flexible live online and classroom formats that fit working schedules
    • Structured courseware, practice questions and exam-focused guidance
    • Dedicated learner support before, during and after the training
    • ISO 9001 and ISO 27001 certified quality and information security
    • Trusted by professionals and teams across more than 100 countries
    • Corporate and group training tailored to your organisation

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in PlovdivInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Plovdiv

    Grand Hotel Plovdiv, kv. Karshiyaka, Severen, Plovdiv, 4003, Bulgaria

    ITIL Version 5 Foundation Training Location in Plovdiv

    Imperial Plovdiv Hotel & SPA, Plovdiv

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    Corporate ITIL 5 Training in PlovdivBuilt for Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules built around team availability
    • Delivery through live virtual, onsite or hybrid formats
    • Certified trainers with IT service management expertise
    • Role-based, industry-relevant examples and exercises
    • Dedicated coordination and learner support for groups
    • Scalable delivery for teams across Bulgaria and beyond

    Organisations That Invest in Their Teams

    Proxiad BulgariaAdastraSchneider ElectricSensata TechnologiesTTECUran Company

    What Our Learners Say

    Passed First Time and Applied It at Work

    "The ITIL 5 Foundation course finally made service management click for me. The trainer used real incident and change examples, I passed the exam on my first attempt, and I now lead our request process with confidence."

    Georgi Dimitrov

    Service Desk Analyst

    0/0

    Practical and Exam-Ready

    "Clear, well-paced sessions on the ITIL Value System and the four dimensions. The practice questions matched the real exam closely, and the concepts already help me handle tickets more methodically."

    Mariya Petrova

    IT Support Engineer

    0/0

    A Great Start for a New IT Career

    "As someone new to IT service management, I found the live online format easy to follow. The guiding principles gave me a framework I use every day to prioritise my work."

    Ivan Kolev

    Junior IT Analyst

    0/0

    Standardised Service Management Across Our Sites

    "We trained a mixed team on ITIL 5 to standardise how we run IT services across sites. Invensis Learning tailored the examples to our operations, and our incident handling is noticeably more consistent."

    Nadia Stoyanova

    L&D Lead, Manufacturing Shared Services

    0/0

    A Shared Language for Our Service Desk

    "The corporate sessions gave our service desk a shared language for change and problem management. Scheduling around our delivery shifts was easy, and the trainer was excellent throughout."

    Dimitar Angelov

    IT Operations Manager, Software Outsourcing

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value in modern IT environments.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value in modern IT environments.

    Who should take ITIL 5 Foundation in Plovdiv?

    The certification suits IT support staff, analysts, coordinators and anyone moving into service roles. In Plovdiv it is popular with professionals in manufacturing, IT outsourcing and shared services centres who want a recognised service management credential.

    Is ITIL 5 Foundation recognised in Bulgaria?

    Yes. ITIL is a globally recognised AXELOS and PeopleCert framework valued by employers across Bulgaria and worldwide, including the manufacturing, outsourcing and shared services organisations active in and around Plovdiv.

    Do I need experience or prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. It is designed as the entry point to the ITIL 5 scheme, so beginners and experienced IT professionals can both take it.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle, as specified by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Plovdiv?

    Training fees vary by format and schedule, so the exact price is available on request. Fees are quoted in euros following Bulgaria's 2026 euro adoption, and the PeopleCert exam is billed separately. Request a quote for current pricing.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited courseware, instructor-led sessions, practice questions, exam-focused guidance, learner support and a course completion certificate. Confirm the exact inclusions for your chosen format when you enquire.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others price training and exam separately. Ask a learning advisor which option suits you when you request a quote.

    Do you offer group or corporate discounts for ITIL 5 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and shared services centres. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that fits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 multiple-choice questions to complete in 60 minutes. It tests knowledge and comprehension of the ITIL 5 Foundation syllabus across nine topic areas.

    What is the passing score for the ITIL 5 exam?

    You need 65% to pass, which is 26 correct answers out of 40. Focusing on broad understanding across all nine topic areas is the best way to prepare.

    How is the ITIL 5 Foundation exam delivered?

    You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. You choose whichever option is more convenient for you.

    What if I do not pass the exam the first time?

    You can resit the exam through PeopleCert, and our trainers provide guidance and practice resources to help you prepare for a retake. Selected plans also include retake support, so ask about the options when you enrol.

    Which syllabus is the ITIL 5 exam based on?

    The exam is based on the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert. Our courseware is aligned to this version so you study exactly what the exam tests.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers nine topic areas, including digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping.

    Can a beginner take ITIL 5 Foundation?

    Yes. There are no prerequisites, and the course is built as an entry point to service management. Trainers explain concepts from the ground up, with examples and practice that help newcomers build confidence.

    Are practice tests and materials included?

    Yes. The programme includes accredited courseware, practice questions, mock-style assessments and revision aids to help you identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert, so the content reflects what the exam currently assesses.

    What is the difference between ITIL 5 and ITIL 4?

    ITIL 5 builds on ITIL 4 with an explicit focus on digital product and service management, the full product and service lifecycle, and value stream mapping. The Service Value System evolves into the broader ITIL Value System.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Plovdiv?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer ITIL 5 training online as live virtual instructor-led sessions, classroom training, self-paced e-learning and customised corporate group training, so you can pick the format that fits your schedule.

    How soon can I start the ITIL 5 training?

    New batches run regularly in live online and classroom formats, and self-paced learning starts immediately. See upcoming schedules or speak with a learning advisor to find the next available batch in Plovdiv.

    Can I reschedule or transfer my booking to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange a change.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.