Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge Credential?Your Fast Track from ITIL 4 to ITIL 5

    The ITIL (Version 5) Foundation Bridge is a transition credential from AXELOS, delivered and examined by PeopleCert, that updates ITIL 4 Foundation holders to the latest version of the world's most widely adopted IT service management framework. ITIL 5 Foundation Bridge certification training in Ottawa gives you a focused, efficient route to the current credential without repeating content you already know. The Bridge concentrates only on what is new and changed in ITIL 5: the product and service lifecycle, the evolved ITIL Value System, value stream management, and digital and AI-enabled service delivery. It suits ITSM professionals, service desk and operations leads, consultants and trainers across Ottawa's federal government, technology and telecom employers who need their credential to reflect the framework their organisations are adopting. If you already hold ITIL 4 Foundation, upgrading is the smart next step. Refresh your knowledge, prove it with a recognised PeopleCert credential, and start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ottawa, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge Credential?Your Fast Track from ITIL 4 to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ottawa, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in OttawaDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the ITIL 5 Bridge Pays off for ITSM ProfessionalsUpdate Your Skills Without Starting Over

    ITIL V5 Foundation Exam Format in OttawaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Ottawa

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Roles and Salaries in OttawaYour Path to Senior Service Roles

    ITIL is the common language of IT service management across Ottawa, valued by federal departments, telecom and networking firms in Kanata North, and the city's growing SaaS corridor. As Shared Services Canada consolidates service delivery and employers move to the current framework, professionals who can prove up-to-date ITIL 5 knowledge stand out. Demand spans the ladder from service desk analyst to IT service manager, and here is what the local market is telling us right now.

    What Is Driving ITIL 5 Demand Across Ottawa Employers

    The ITIL 5 Bridge is more than a refresh. It keeps your service management credential current as Ottawa employers modernise. Join professionals upgrading from ITIL 4 to ITIL 5. Start your journey today.

    Your Ottawa Career Transformation

    From ITIL 4 Today to ITIL 5 Certified in Ottawa

    The Upgrade Employers Notice

    Ottawa's service management market is modernising fast, from federal IT consolidation to the Kanata North telecom cluster, and employers increasingly look for the current ITIL framework. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Salary.com (Ottawa, Canada) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in OttawaStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Ottawa is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Canada is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from the ITIL 5 BridgeBuilt on Your ITIL 4 Foundation

    By the end of this Bridge programme you will be able to explain what has changed since ITIL 4 and apply the ITIL 5 updates in your service management work, from the product and service lifecycle to value streams and digital, AI-enabled delivery.

    Spot What Has Changed Since ITIL 4

    In the ITIL 5 Foundation Bridge you will learn to identify the new and refined concepts, terminology and structural updates that ITIL 5 introduces over ITIL 4, and understand the rationale behind each change so you know what it means for your day-to-day service management work.

    Manage Digital and AI-Enabled Services

    Explore how ITIL 5 addresses modern, AI-enabled and automated IT environments, and how growing complexity across cloud, multi-supplier and platform-based delivery shapes the way digital products and services are managed across their lifecycle.

    Apply the Product and Service Lifecycle

    Work with ITIL 5's product and service lifecycle as a core organising structure, from discovery and design through build, operation, delivery and support, and use it to manage digital products and services end to end.

    Use Updated ITIL 5 Language Confidently

    Gain clarity on the terminology and core concepts that are new, renamed or redefined in ITIL 5, so you can communicate consistently with teams, partners, suppliers and stakeholders who may be at different stages of adoption.

    Drive Enhanced Value Co-Creation

    Understand how ITIL 5 strengthens value creation across the full stakeholder ecosystem, linking strategy to delivery through the ITIL Value System, value stream management and measurable, outcome-focused results.

    Integrate ITIL 5 into Daily Practice

    Learn how to fold the ITIL 5 enhancements into your existing ITIL 4 knowledge, applying the updated guidance to improve collaboration, break down silos and lift service delivery performance and outcomes.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Ottawa?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CAD 820

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CAD 820

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in OttawaAccredited Trainers, Flexible Formats

    Invensis Learning is a trusted ITIL 5 Foundation Bridge training company in Ottawa, delivering structured ITIL 5 Bridge preparation for professionals and teams who want to move their credential to the current framework efficiently. As an accredited training partner for leading bodies including AXELOS and PeopleCert, we combine experienced ITSM trainers, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Ottawa, you get a professional learning experience built around practical understanding, real-world application and a clear path to the ITIL 5 Foundation credential.

    • Accredited training partner for AXELOS and PeopleCert frameworks
    • Experienced trainers with real-world IT service management backgrounds
    • Live online and classroom formats that fit working professionals
    • Bridge-focused content covering only what is new in ITIL 5
    • Practice questions and mock assessments to build exam readiness
    • Customised schedules for individuals, teams and corporate groups
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified delivery and security

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in OttawaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Ottawa

    Andaz Ottawa Byward Market 325 Dalhousie St, Ottawa, ON K1N 7G1

    ITIL V5 Foundation Bridge Training Location in Ottawa

    Delta Hotels by Marriott Ottawa City Center 101 Lyon St N, Ottawa, ON K1R 5T9

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    Corporate Training, Ottawa TeamsStandardise Service Management

    • Customised ITIL 5 Bridge schedules built around your team's availability
    • Delivery onsite in Ottawa or live online for distributed teams
    • Accredited, experienced ITSM trainers with real delivery backgrounds
    • Group and volume pricing for departments, PMOs and service teams
    • Progress tracking, assessments and learner reporting
    • One shared ITIL 5 vocabulary across your service operations

    Organisations We Support

    CGIBellNokiaKinaxisShopifyCalian

    What Our Learners Say

    Efficient Upgrade to the Current Framework

    "I already held ITIL 4 Foundation, so the Bridge was exactly what I needed. The trainer focused only on what is new in ITIL 5, and I walked away clear on value streams and the product and service lifecycle without sitting through content I already knew."

    Daniel Tremblay

    Service Desk Team Lead

    0/0

    Clear, Practical and Well Paced

    "The mock questions and the way the trainer explained the updated ITIL terminology made the exam straightforward. I feel confident using ITIL 5 language with our suppliers and internal teams now."

    Priya Sharma

    ITSM Analyst

    0/0

    Relevant to Real Service Management Work

    "As a change and problem manager, I wanted my credential to reflect how we actually work. The live online format fit around my schedule and the digital service management content was genuinely useful at work."

    Marc Levesque

    Problem and Change Manager

    0/0

    Smooth Team Transition to ITIL 5

    "We moved a full service management team from ITIL 4 to ITIL 5 in a single planned day per group. The customised delivery and reporting made it easy to track progress and gave us a shared, current vocabulary across departments."

    Catherine Bouchard

    IT Training Lead, Federal Public Sector

    0/0

    Tailored Corporate Delivery That Worked

    "Invensis Learning tailored the Bridge to our environment and trainers understood the complexity of multi-supplier operations. Our service teams now speak the same ITIL 5 language, which has improved how we govern delivery."

    Ryan O'Connor

    Head of Service Management, Telecom Sector

    0/0



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    Invensis Learning delivers industry-leading ITIL (Version 5) Foundation Bridge training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a transition credential from AXELOS, examined by PeopleCert, that updates ITIL 4 Foundation holders to ITIL 5. It focuses only on what is new and changed in ITIL 5, so you reach the current ITIL 5 Foundation credential without repeating content you already know.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a transition credential from AXELOS, examined by PeopleCert, that updates ITIL 4 Foundation holders to ITIL 5. It focuses only on what is new and changed in ITIL 5, so you reach the current ITIL 5 Foundation credential without repeating content you already know.

    Who should take the ITIL 5 Bridge course?

    It is designed for professionals who already hold ITIL 4 Foundation and want their credential to reflect ITIL 5. This includes service desk and operations leads, ITSM analysts, change and problem managers, consultants and trainers across Ottawa's government, technology and telecom employers.

    Is the ITIL 5 Bridge worth it for my career in Ottawa?

    Yes. ITIL is the common language of service management in Ottawa, and a current credential helps you stand out as employers modernise. Service delivery managers in Ottawa average around C$113K and IT managers higher, and certified, up-to-date professionals are increasingly sought after. Talk to a learning advisor to plan your route.

    Is the ITIL 5 credential recognised in Ottawa?

    Yes. ITIL is a globally recognised IT service management framework valued by employers across Ottawa and worldwide, including federal departments, telecom and networking firms, SaaS companies and consultancies that run large service operations.

    How long is the ITIL 5 Foundation credential valid?

    The credential is valid for three years. To keep it current you renew within each three-year cycle, for example by earning 60 CPD points or by passing a higher ITIL 5 qualification. Confirm the latest renewal requirements with PeopleCert.

    Do I get the full ITIL 5 Foundation credential after the Bridge?

    Yes. Passing the Bridge exam grants the ITIL 5 Foundation credential, equivalent to taking the full ITIL 5 Foundation exam, and it enables progression to higher ITIL 5 qualifications.

    Pricing

    How much does ITIL 5 Bridge training cost in Ottawa?

    Training is quoted in Canadian dollars and varies by format and schedule, so pricing is available on request. Your fee covers the instructor-led programme, courseware and practice resources, while the PeopleCert exam is billed separately. Request a quote for current Ottawa pricing.

    What is included in the course fee?

    The training fee typically includes accredited, Bridge-focused courseware, instructor-led sessions, practice questions and mock assessments, learner support and a course completion certificate. Exam booking with PeopleCert is arranged separately.

    Is the PeopleCert exam fee included in the training price?

    The exam is usually billed separately by PeopleCert, though some packages bundle training and exam together. Pricing varies by region and channel, so confirm the current exam fee with PeopleCert or ask us for a combined quote.

    Do you offer group or corporate discounts for ITIL 5 Bridge training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations groups and PMOs. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The exam is closed book and uses single-answer multiple-choice questions. It tests only the new and changed content in ITIL 5 across the Bridge syllabus, not the full ITIL 5 Foundation material.

    How many questions are on the exam and how long is it?

    The ITIL 5 Bridge exam has 20 multiple-choice questions and you are given 30 minutes to complete it.

    What is the passing score for the ITIL 5 Bridge exam?

    You need to answer at least 65% correctly, which is 13 of the 20 questions. Focus your preparation on the ITIL 5 updates covered in the Bridge syllabus.

    How is the ITIL 5 Bridge exam delivered?

    You can take the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. You choose whichever option is more convenient.

    Do I need ITIL 4 Foundation before the Bridge exam?

    Yes. ITIL 4 Foundation is the prerequisite for the Bridge. If you do not hold it, you should take the full ITIL 5 Foundation exam instead of the Bridge.

    What happens if I do not pass the first time?

    You can re-sit the exam with PeopleCert. Our preparation includes practice questions and mock assessments to help you pass, and our team can guide you on rebooking. Confirm the current resit policy and any fee with PeopleCert.

    Course Content

    What topics does the ITIL 5 Bridge cover?

    The Bridge covers the key enhancements in ITIL 5, the evolution toward digital product and service management, updated language and core concepts, the enhanced value creation approach, and how to apply ITIL 5 in practice. It addresses only what is new relative to ITIL 4.

    Do I need prior ITIL experience to follow the course?

    Yes, the course assumes ITIL 4 Foundation knowledge as its baseline. It is built for practising professionals, so existing ITIL 4 concepts are not re-taught; the focus is on the ITIL 5 updates.

    Are practice questions and mock tests included?

    Yes. The programme includes practice questions and mock assessments mapped to the Bridge syllabus, so you can identify weak areas and build confidence before the exam.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS.

    What materials and support are provided?

    You receive accredited Bridge-focused courseware, practice resources and learner support before, during and after the sessions, plus a course completion certificate once you meet the requirements.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website by choosing your format and completing payment, after which you receive schedules, courseware and resources. New cohorts run regularly. See upcoming schedules or talk to a learning advisor to pick a date.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions where available, and customised corporate group training, so you can choose the format that fits your schedule.

    Can a working professional fit this around a job?

    Yes. The Bridge is a focused, short programme designed for busy practitioners, so you can refresh your credential without a long time commitment. Live online delivery makes it easy to attend from work or home in Ottawa.

    Can I reschedule or transfer my booking to another batch?

    Yes. Flexi options let you reschedule or move to another cohort on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.