Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management. ITIL Version 5 Foundation certification training in Ottawa gives IT and business professionals a globally recognised grounding in the ITIL Value System, the guiding principles and the product and service lifecycle. The course suits service desk staff, support analysts, IT operations professionals and managers who want to move from reactive ticket handling to modern, value-led service management. With Ottawa's federal departments, Kanata North telecom firms and downtown software companies all running formal ITSM, certified professionals are in steady demand across the capital. Delivered in live online and classroom formats by accredited trainers, the programme prepares you for the 40-question PeopleCert exam and gives you a credential that travels across sectors and borders. Start your ITIL 5 journey with Invensis Learning and build skills employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ottawa, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ottawa, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in OttawaDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation CertificationOutcomes That Advance Your Career

    ITIL V5 Foundation Exam Format in OttawaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Ottawa

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your CareerRoles Hiring in Ottawa

    ITIL is a recognised marker of service management skill across Ottawa, valued by federal departments, Kanata North telecom firms, software companies and IT consultancies that run formal ITSM at scale. As government modernises its digital services and enterprises move to the cloud, ITIL-certified professionals are increasingly sought after. Demand spans the ladder, from service desk analyst to ITSM lead and IT service manager, and here is what the market is telling us right now.

    Why ITIL 5 Skills Are in Demand in Ottawa

    ITIL 5 Foundation is more than a credential. It is a career multiplier for service professionals in Ottawa. Join those who turn reactive support into value-led service management. Start your journey today.

    Your Ottawa Career Transformation

    Your IT Career Before and After ITIL 5

    The Shift Employers Notice

    Ottawa's IT market is expanding with government digital transformation and a deep telecom and software base, and employers increasingly separate framework-fluent service professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Indeed (Canada) 2026.

    How to Get ITIL V5 Founfdation Certified in Ottawa Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Ottawa is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will Build in This ProgrammePractices You Apply at Work

    The ITIL 5 Foundation programme helps learners build modern service management knowledge, practical application skills and exam readiness. By the end, you can explain the ITIL Value System and apply the framework to real service situations.

    Digital Product and Service Management

    Understand what you will learn in ITIL 5 Foundation, starting with how digital products and services create value across their lifecycle and why continual improvement sits at the heart of modern service management.

    The ITIL Value System

    Learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for creating value.

    The Guiding Principles

    Apply the ITIL guiding principles, such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical, to make better service decisions.

    The Four Dimensions of Service Management

    Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no dimension is neglected.

    The Product and Service Lifecycle

    Explore how products and services move from discovery and design through build, operation, delivery and support, and how each stage works together to sustain value.

    Continual Improvement and Value Streams

    Build skill in continual improvement, value co-creation and Value Stream Mapping and Management, so you can optimise flow and reduce waste in everyday service work.

    Who Should TakeITIL V5 Foundation Certification Training in Ottawa?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CAD 2440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CAD 2440

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Professionals Choose Invensis LearningFor ITIL Version 5 Foundation Certification Training in Ottawa

    As a trusted ITIL Version 5 Foundation training company in Ottawa, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations looking to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine experienced, accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning a live online cohort for your team, Invensis Learning provides a professional training experience designed around practical understanding, real-world application and measurable learning outcomes.

    • Accredited training delivery with PeopleCert-aligned ITIL 5 courseware
    • Experienced, certified trainers with real ITSM and service delivery exposure
    • Flexible formats: live online instructor-led, classroom and corporate group training
    • Structured study materials, practice questions and exam readiness support
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Dedicated learner support before, during and after training
    • Customised schedules for individuals, teams and organisations
    • Trusted by professionals and organisations across multiple industries

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in OttawaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Ottawa

    Andaz Ottawa Byward Market 325 Dalhousie St, Ottawa, ON K1N 7G1

    ITIL Version 5 Foundation Training Location in Ottawa

    Delta Hotels by Marriott Ottawa City Center 101 Lyon St N, Ottawa, ON K1R 5T9

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    Corporate ITIL 5 Foundation TrainingFor Your Ottawa Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant ITSM and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Ottawa and global locations

    Trusted by Leading Organisations

    CGINokiaCienaMitelKinaxisCalian

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course finally connected the dots between the tickets I handle every day and the bigger service picture. The trainer explained the Value System clearly, and I passed the PeopleCert exam on my first attempt."

    Marc Tremblay

    Service Desk Analyst

    0/0

    Skills I Use at Work

    "Practical and very well structured. The guiding principles and the four dimensions are things I now use at work, not just exam topics. The live online sessions fit around my shifts perfectly."

    Sarah Mitchell

    IT Support Specialist

    0/0

    A Solid Step Up

    "I took this to move from incident work into service management. The lifecycle and continual improvement modules were the most useful for me, and the practice questions made the exam far less stressful."

    Daniel Cote

    Incident Manager

    0/0

    Standardised Our Service Practice

    "We trained a federal service delivery team with Invensis Learning. The shared ITIL vocabulary improved how our people handle requests and incidents, and the group sessions were tailored to our public sector context."

    Jennifer Laflamme

    IT Service Delivery Lead, Federal Public Sector

    0/0

    Reliable Corporate Delivery

    "As an L&D manager in telecom, I needed consistent service management training across distributed teams. The corporate programme was flexible, the trainers were credible, and our pass rate was excellent."

    Robert Chen

    Learning and Development Manager, Telecom Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised entry-level credential valued by Ottawa employers across federal government, telecom and software, where formal service management is the norm. It helps you move from reactive support into ITSM roles where service and operations managers earn around C$100,000.

    General

    Is the ITIL 5 Foundation certification worth it in Ottawa?

    Yes. ITIL 5 Foundation is a globally recognised entry-level credential valued by Ottawa employers across federal government, telecom and software, where formal service management is the norm. It helps you move from reactive support into ITSM roles where service and operations managers earn around C$100,000.

    What is the ITIL Version 5 Foundation certification?

    ITIL Version 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and the service lifecycle, giving IT and business professionals a shared, modern framework.

    Who should take the ITIL 5 Foundation course?

    The course suits service desk staff, support analysts, IT operations professionals, managers and any business professional who wants a recognised grounding in modern service management. There are no formal prerequisites, so it is open to beginners and experienced staff alike.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. No prior ITIL or ITSM knowledge is required, which makes it an accessible entry point for IT and business professionals at any career stage.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. You can confirm current renewal options through PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Ottawa?

    Training fees vary by format and cohort, and a combined training and exam package is available on request. Your fee includes accredited courseware, practice questions and exam readiness support. The PeopleCert exam fee is billed separately. Request a quote for current pricing.

    What is included in the course fee?

    The training fee typically includes PeopleCert-aligned courseware, practice questions, exam readiness support, learner support and a course completion certificate. The exam fee is usually purchased as part of a training and exam bundle or separately through PeopleCert.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert exam with training, while others quote it separately. PeopleCert bills the exam under regional pricing. Ask a learning advisor which option suits you and request a tailored quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams and departments in Ottawa and beyond. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that fits your budget.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination with single-answer questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered online with PeopleCert proctoring or at authorised test centres worldwide.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes (1 hour) to complete it. It is a single-answer, multiple-choice format covering the nine topic areas of the ITIL 5 Foundation syllabus.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. The exam is closed book, so the course focuses on building broad understanding across all of the syllabus topic areas.

    How and where do I take the exam?

    You can take the exam through PeopleCert online proctoring, available around the clock from home or office, or at a PeopleCert authorised test centre. Our team can guide you through booking and scheduling once you are ready.

    What is the exam application process?

    After your training you purchase the exam through PeopleCert, schedule your slot online or at a test centre, and complete the 40-question exam. We guide you through registration and readiness so the process is straightforward. Talk to a learning advisor for support.

    Course Content

    What topics are covered in the ITIL 5 Foundation training?

    The training covers the ITIL 5 Foundation syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed for beginners and requires no prior experience or ITIL knowledge. Accredited trainers explain each concept from the ground up, and practice questions help you build confidence before the exam.

    What learning materials are provided?

    You receive PeopleCert-aligned courseware, practice questions, topic-wise revision aids and exam readiness support. These materials map to the ITIL 5 Foundation syllabus so you can study with confidence.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and mock-style assessments aligned to the exam format, helping you identify weak areas and get comfortable with the 40-question, single-answer style before exam day.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert (AXELOS), covering the nine topic areas tested in the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training and customised corporate group training. This lets you choose the format that fits your schedule, whether you prefer online learning or in-person sessions.

    How soon can I start?

    New cohorts run regularly across live online and classroom formats, so you can usually start within days. Check the upcoming schedules or speak with a learning advisor to find the next batch that suits you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.