Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?Your Modern Entry into IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create value. Governed by AXELOS and delivered by PeopleCert, ITIL 5 (Version 5.0) is the current fifth iteration of the framework. ITIL 5 Foundation certification training in Fiji with Invensis Learning gives IT and business professionals a modern, digital-era entry point to the world's most widely adopted IT service management framework. ITIL 5 Foundation suits service desk analysts, systems and network administrators, IT managers and product owners across Fiji's growing ICT, telecommunications, banking and public-sector organisations. You learn the seven guiding principles, the four dimensions, the product and service lifecycle, and Value Stream Mapping and Management, then prepare for the 40-question, closed-book exam. As Fiji targets ICT as a major driver of jobs and GDP, credentialed service management professionals are increasingly valued. Start your ITIL journey with Invensis Learning and earn a globally recognised credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Fiji, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?Your Modern Entry into IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Fiji, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in FijiDo You Qualify for the ITIL V5 Foundation Exam?

    The Career Value of Getting ITIL 5 CertifiedSkills Employers in Fiji Reward

    ITIL V5 Foundation Exam Format in FijiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Fiji

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL Career Outlook in FijiRoles, Sectors and Earning Potential

    ITIL 5 Foundation is a practical marker of modern IT service management capability across Fiji, valued by telecommunications, banking, BPO and public-sector employers that run digital services at scale. As Fiji positions ICT and business process outsourcing as major engines of jobs and GDP, and as banks and telcos modernise and move cashless, credentialed service management professionals are increasingly sought after. Demand runs from service desk and administrator roles up to IT service manager and IT operations leadership, and here is what the market is telling us right now.

    Why ITIL 5 Skills Are in Demand Across Fiji

    ITIL 5 Foundation is more than a certificate. It is a career multiplier for service management professionals. Join those who deliver reliable, value-led digital services across Fiji. Start your journey today.

    Your Fiji IT Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Fiji's ICT sector is scaling fast with digital transformation across banking, telco and government, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, WorldSalaries, PayScale, Paylab (Fiji) 2026.

    How to Get ITIL V5 Founfdation Certified in FijiStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Fiji is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ProgrammeThe Nine ITIL 5 Foundation Topics in Practice

    This ITIL 5 Foundation training covers all nine Foundation topic areas from the official PeopleCert syllabus, so you gain both exam readiness and practical service management capability. By the end, you can apply the ITIL Value System, guiding principles and value streams to real digital services.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how organisations create value through them, and how the product and service lifecycle sustains that value over time.

    Value Co-Creation

    Learn how providers, consumers and stakeholders co-create value together while balancing outcomes, costs, risks, experience and sustainability in modern digital environments.

    The Four Dimensions

    Apply Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers as a holistic view of service management.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.

    The Seven Guiding Principles

    Use focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Product and Service Lifecycle

    Grasp the purpose of discovery, design, build, operation, and delivery and support, and how these activities work together to create value.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices and how official practice guides support consistent, effective ways of working across teams and organisations.

    Continual Improvement and Value Streams

    Apply the continual improvement model and Value Stream Mapping and Management to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Fiji?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    FJD 2990

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    FJD 2990

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Training in FijiTrusted by Professionals and Teams

    As a trusted ITIL Version 5 Foundation training company in Fiji, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Fiji who want to build modern IT service management capability and pass the PeopleCert exam. Our programmes combine accredited, experienced trainers, official AXELOS-aligned courseware, flexible delivery formats, and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application, and measurable outcomes.

    • PeopleCert Accredited Training Organisation delivering official ITIL 5 Foundation courseware
    • Experienced, accredited trainers with real IT service management expertise
    • Flexible live virtual and corporate onsite training for learners across Fiji
    • ISO 9001:2015 and ISO 27001:2022 certified for quality and information security
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • Practice questions, mock exams and first-attempt exam guidance
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across 100+ countries

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in FijiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Fiji

    Sofitel Fiji Resort & Spa, Fiji

    ITIL Version 5 Foundation Training Location in Fiji

    Hilton Fiji Beach Resort & Spa, Fiji

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    Corporate ITIL 5 Training in FijiUpskill Your IT Teams

    • Customised ITIL 5 Foundation training for teams and departments
    • Flexible onsite, live virtual or hybrid delivery across Fiji
    • Schedules aligned to your team's availability and workload
    • Accredited trainers with IT service management and industry experience
    • Role-based examples for banking, telco, BPO and public-sector teams
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for local and regional teams

    Trusted by Leading Organisations

    Vodafone FijiTelecom FijiANZ FijiBSP Financial GroupAmalgamated Telecom HoldingsWater Authority Of Fiji

    What Our Learners Say

    Concepts I Could Use Immediately

    "The ITIL 5 Foundation course made digital service management click for me. The trainer's real examples helped me apply the guiding principles at our service desk the very next week."

    Mereani Rokotui

    Service Desk Analyst

    0/0

    Helped Me Step up My Career

    "I moved from a network admin role into service delivery after getting ITIL 5 certified. The Value Stream Mapping module was the most practical part for me and I use it often now."

    Anand Prasad

    IT Service Delivery Analyst

    0/0

    Passed on the First Attempt

    "Clear, well-structured sessions and genuinely useful mock exams. I passed the ITIL 5 Foundation exam on my first attempt and felt fully prepared on the day."

    Litia Vakacegu

    Systems Administrator

    0/0

    A Stronger, More Consistent Team

    "We trained our whole IT support team with Invensis Learning. Standardising on ITIL practices cut our repeat incidents and improved how the team talks about service quality."

    Sereima Naivalu

    IT Operations Lead, Banking Sector

    0/0

    Tailored and Flexible Delivery

    "The corporate ITIL 5 training was tailored to our telco context. Flexible virtual delivery meant no disruption, and our managers now share a common service management language."

    Rakesh Chand

    L&D Manager, Telecommunications

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    General

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. Compared with ITIL 4, it adds an explicit focus on digital product and service management, the product and service lifecycle, Value Stream Mapping and Management, and an updated ITIL Value System.

    Is ITIL 5 Foundation worth it in Fiji?

    Yes. As Fiji's ICT and BPO sector scales towards around 15% of GDP and 20,000+ new jobs, employers in banking, telecommunications, government and outsourcing value credentialed service management professionals, making the credential a strong career investment.

    Who should take ITIL 5 Foundation?

    Service desk analysts, systems and network administrators, IT managers, product owners, and DevOps or Agile practitioners all benefit. It also suits business professionals who work with digital service teams. No prior ITIL knowledge is needed.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge, so you can start at any stage of your career.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries, so the credential is recognised by employers in Fiji and worldwide.

    Pricing

    How much does ITIL 5 Foundation training cost in Fiji?

    Training is priced by format and schedule, and is usually purchased as a combined training and exam package. Fees are available on request, so contact a learning advisor for a current quote for Fiji.

    What is included in the course fee?

    The fee typically includes accredited ITIL 5 Foundation courseware, case studies, practice questions, mock exams, first-attempt guidance and learner support. Bundled packages usually include the PeopleCert exam voucher.

    Is the exam fee included in the training price?

    In many packages the PeopleCert ITIL 5 Foundation exam voucher is bundled with the training. Confirm exam voucher inclusion for your chosen plan when you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams. Ask about group pricing for your organisation and we will tailor a quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    It is a closed-book exam of 40 single-answer, multiple-choice questions based on the ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS.

    How long is the exam and how many questions are there?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour).

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged as part of your training and exam package.

    What happens if I do not pass on the first attempt?

    You can re-sit the exam. Our training includes mock exams, practice questions and first-attempt guidance to help you prepare thoroughly. Confirm current re-sit fees and policy with PeopleCert.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year cycle.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine Foundation topics: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Can a beginner take this course without IT experience?

    Yes. The course starts from the fundamentals and is designed for both IT and business professionals, so beginners can follow it comfortably with no prior ITIL or ITSM background.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, typically delivered over two full days or four half-days depending on the schedule you choose.

    What learning resources are provided?

    You receive accredited ITIL 5 Foundation courseware, industry case studies, practice questions and mock exams to reinforce learning and build exam readiness.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware aligns to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), the current fifth iteration of the framework delivered by PeopleCert.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Fiji?

    Enrol through the Invensis Learning website: choose your format, complete payment, and get access to schedules and courseware. Talk to a learning advisor about upcoming Fiji batches.

    What training formats are available?

    We offer online (live virtual) instructor-led training, self-paced e-learning, and customised corporate group training for teams across Fiji, so you can pick what fits your schedule.

    How soon can I start?

    New batches run regularly, and live virtual sessions let you join from anywhere in Fiji. Check the upcoming schedules or ask an advisor to find the next available cohort.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.