Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It MattersYour Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, and this ITIL 5 Foundation certification training in the UK prepares you to understand modern digital product and service management from the ground up. Created by AXELOS and awarded by PeopleCert, ITIL 5 Version 5.0 is the fifth iteration of the IT Infrastructure Library, redesigned for the digital era. Across the UK, employers in banking, the public sector, the NHS and technology services are moving their teams to the current edition, making ITIL 5 knowledge a practical, in-demand credential. You will learn the ITIL Value System, the product and service lifecycle, the seven guiding principles and value stream management, along with the management practices that keep services running. The course maps to the official ITIL 5 Foundation (Version 5.0) syllabus and readies you for the 40-question, 60-minute closed-book exam, where 26 correct answers out of 40 (65%) earn a pass. There are no prerequisites, so you can start your ITIL journey with Invensis Learning and get certified with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in United Kingdom, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It MattersYour Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in United Kingdom, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in United KingdomDo You Qualify for the ITIL V5 Foundation Exam?

    Real Career Gains from Getting ITIL 5 CertifiedFor Professionals and Teams

    ITIL V5 Foundation Exam Format in United KingdomWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in United Kingdom

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Career OutcomesWhy ITIL 5 Foundation Is Worth It in the UK

    ITIL is the most widely adopted service management framework in the UK, and ITIL 5 knowledge is fast becoming the expected standard as employers move teams to the current edition. Banking, government, the NHS, managed services and consulting all run large digital service portfolios and hire people who understand modern service delivery. Demand spans the ladder, from service desk analyst to incident, problem and change managers up to IT service and operations managers, and here is what the UK market is telling us right now.

    Industry Challenges Driving ITIL 5 Demand in the UK

    ITIL 5 Foundation is more than a certificate. It is proof you can help UK organisations deliver reliable digital services. Join the professionals moving to the current edition and start your journey today.

    Your UK Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    The UK service management market is expanding with digital transformation, ITSM automation and public sector modernisation, and employers increasingly separate certified professionals from the rest. Here is which side of that line you want to be on.

    Sources: Indeed, Glassdoor, PayScale, ITJobsWatch (UK) 2026.

    How to Get ITIL V5 Founfdation Certified in United KingdomStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in United Kingdom is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    What You Will LearnAcross the Nine ITIL 5 Foundation Topic Areas

    This ITIL 5 Foundation training builds the modern service management knowledge the PeopleCert exam expects. By the end, you will understand the ITIL Value System, the product and service lifecycle, the guiding principles and value stream management, and be ready to apply them at work.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle. This is the foundation for everything the ITIL 5 syllabus covers.

    Value Co-Creation in Practice

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving your thinking from outputs to real business outcomes.

    The Four Dimensions of Service Management

    Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, so no dimension of service delivery is neglected.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement fit together as one integrated system that keeps value flowing from demand to outcome.

    The Seven Guiding Principles

    Use the seven guiding principles, from Focus on value to Optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Work through Discovery, Design, Build, Operation, and Delivery and Support, understanding the purpose of each activity and how they connect to create and sustain value.

    ITIL Management Practices

    Explore how key management practices such as incident, problem, change enablement and service desk enable consistent, effective ways of working, supported by official ITIL practice guides.

    Value Streams and Continual Improvement

    Map and manage value streams to improve flow and visibility, and apply the continual improvement model step by step to keep services getting better over time.

    Who Should TakeITIL V5 Foundation Certification Training in United Kingdom?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    GBP 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    GBP 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Foundation Certification TrainingFor Your Training in the UK?

    Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training aligned to the official AXELOS syllabus. Our programmes combine PeopleCert-accredited instructors, flexible delivery formats, structured courseware and learner-focused support to help you pass the exam and apply ITIL 5 at work. Whether you are enrolling as an individual or arranging training for a team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by ISO 9001 quality and ISO 27001 information security standards.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation
    • PeopleCert-accredited trainers with real service management experience
    • Flexible formats: live online, classroom and corporate group training
    • Courseware aligned to the official AXELOS ITIL 5 Foundation syllabus
    • Exam voucher and mock exams to build first-attempt readiness
    • Industry case studies that show ITIL 5 principles in real scenarios
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across the UK and worldwide

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in United KingdomInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in United Kingdom

    Le Manoir aux Quat’Saisons, A Belmond Hotel, Oxfordshire Church Rd, Great Milton, Oxford OX44 7PD, United Kingdom

    ITIL Version 5 Foundation Training Location in United Kingdom

    The Gleneagles Hotel, Auchterarder PH3 1NF, United Kingdom

    corporate banner

    Corporate ITIL 5 Training for UK TeamsFor Your Teams

    • Suitable for small, medium and large service management teams
    • Customised schedules aligned to your team availability
    • Delivery through onsite, live virtual, hybrid or blended formats
    • PeopleCert-accredited trainers with UK industry experience
    • Role-based examples that fit your operating model and tooling
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across the UK and global locations

    Leading Organisations

    BarclaysBTVodafoneCapitaFujitsuHSBC

    What Our Learners Say

    Passed First Time with Confidence

    "The trainer made the ITIL Value System and the product and service lifecycle genuinely easy to follow. The mock exams mirrored the real paper, and I passed the ITIL 5 Foundation exam on my first attempt."

    James Hollis

    Service Desk Analyst

    0/0

    A Smooth Move to the Current Edition

    "I moved across from ITIL 4 and this course made the differences click quickly. Value stream management and the guiding principles are now part of how I run change day to day."

    Priya Sharma

    Change Manager

    0/0

    Great for Beginners

    "Practical, well paced and full of real examples from service teams. I came in with no ITIL background and left ready for the exam and able to talk confidently about management practices."

    Daniel Osei

    IT Support Team Lead

    0/0

    The Right Foundation Before a Platform Rollout

    "We trained our whole service management function ahead of a ServiceNow rollout. The team now shares one framework and vocabulary, and our incident handling has visibly improved."

    Sarah Whitfield

    IT Service Delivery Lead, Financial Services

    0/0

    Reliable Corporate Delivery

    "Invensis Learning delivered corporate ITIL 5 Foundation training onsite and flexed around our shift patterns. Coordination was excellent and pass rates across the cohort were strong."

    Mark Reynolds

    L&D Manager, Public Sector

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    BirminghamCardiffGlasgowLeedsLiverpoolLondon

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL is the most widely adopted service management framework in the UK, and employers in banking, government, the NHS and IT services increasingly expect current-edition knowledge. ITIL 5 Foundation maps to roles from service desk analyst to IT service manager, where UK salaries average around £52,000 and rise higher in London.

    General

    Is ITIL 5 Foundation worth it in the UK?

    Yes. ITIL is the most widely adopted service management framework in the UK, and employers in banking, government, the NHS and IT services increasingly expect current-edition knowledge. ITIL 5 Foundation maps to roles from service desk analyst to IT service manager, where UK salaries average around £52,000 and rise higher in London.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 Version 5.0 is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System evolved from ITIL 4.

    Who should take ITIL 5 Foundation?

    It suits IT professionals new to ITIL, ITIL 4 holders moving to the current edition, digital product managers, and business professionals who work with service teams. There are no prerequisites, so it is open to anyone at any career stage.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can confirm current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes AXELOS-aligned courseware, instructor-led or self-paced training, mock exams and practice questions, first-attempt guidance and learner support. Many packages also include the PeopleCert exam voucher. Request a quote to see what your chosen format includes.

    How much does ITIL 5 Foundation training cost in the UK?

    Training price varies by format, whether you choose live online, classroom or corporate group training, and whether the exam voucher is bundled. Pricing is available on request. Contact a learning advisor for current UK pricing and any group offers.

    Is the exam fee included in the price?

    In most training and exam packages the PeopleCert exam voucher is included, but this varies by plan. PeopleCert exam pricing itself varies by region and channel. Ask your advisor to confirm whether the voucher is bundled with your chosen option.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and whole departments. Ask about corporate and group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions to complete in 60 minutes. You need 26 correct answers out of 40, which is 65%, to pass. It is delivered online via PeopleCert OnVUE proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    There are 40 multiple-choice questions and you have 60 minutes to answer them. The exam is closed book and based on the official ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. The training focuses your preparation across all nine topic areas so you are ready across the whole syllabus.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. ITIL 4 holders will find some familiar concepts, but ITIL 4 is not required.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 5 Foundation exam through PeopleCert. Our mock exams, practice questions and first-attempt guidance are designed to reduce that risk. Ask your advisor about retake options and any Flexi Pass available on your plan.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The course covers the nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point, with no prior ITIL or service management knowledge required. The training builds every concept from the ground up and includes practice so beginners can approach the exam with confidence.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, industry case studies, practice questions and mock exams. The materials follow the official ITIL 5 Foundation syllabus so what you study matches what the exam assesses.

    Is the courseware aligned to the latest ITIL edition?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, so you learn the latest edition rather than an older version of the framework.

    How long is the training?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days, so you can fit it around work. It covers all nine topic areas and prepares you for the 40-question exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in the UK?

    We offer live virtual instructor-led training (online), classroom training and customised corporate group training. This lets UK professionals choose the format that fits their schedule and learning style.

    How soon can I start?

    New live online cohorts run regularly, and self-paced options let you begin straight away. See upcoming schedules or speak with a learning advisor to pick the next batch that works for you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans include a Flexi Pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.