Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?Your Route into Modern Service Management

    ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, value co-creation and the practices that help organisations create, deliver and continually improve value. Our ITIL 5 Foundation Certification Training in Leeds prepares you to pass the exam and apply these ideas at work. ITIL 5 is the fifth iteration of the IT Infrastructure Library. Version 5.0 moves beyond IT services to digital product and service management, adds the product and service lifecycle as a core structure, and introduces Value Stream Mapping and Management as a dedicated topic. That modern, digital-era focus is exactly what Leeds employers in fintech, health tech and the public sector are looking for. Leeds is the UK's third-largest digital employment centre outside London, so a current-edition ITIL credential carries real weight here. Whether you work on a service desk, manage change, or lead a digital product team, ITIL 5 gives you a shared language for value. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Leeds, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?Your Route into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Leeds, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in LeedsDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationBenefits That Leeds Employers Value

    ITIL V5 Foundation Exam Format in LeedsWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Leeds

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL Career Path in LeedsRoles, Demand and Pay

    ITIL is the most widely adopted IT service management framework, and ITIL 5 Foundation signals current-edition knowledge that Leeds employers increasingly ask for. As the UK's third-largest digital city, Leeds hires ITSM talent across fintech, health tech, public sector and financial services, from service desk analysts through to incident, change and service delivery managers. ITIL certified professionals are valued for the consistency and value focus they bring, and here is what the local market is telling us right now.

    Why ITIL Skills Are in Demand Across Leeds

    ITIL 5 Foundation is more than a certificate. It is a career accelerator for service management professionals in Leeds. Join those who connect everyday IT work to value and outcomes. Start your journey today.

    Your Leeds Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Employers Notice

    Leeds's digital economy is expanding across fintech, health tech and public sector transformation, and employers increasingly separate ITIL certified professionals from the rest. Here is which side of that line you want to be on.

    Sources: Indeed, Glassdoor, Bristow Holland (UK) 2026.

    How to Get ITIL V5 Founfdation Certified in Leeds Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Leeds is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationPractical, Job-Ready Service Management

    This ITIL 5 Foundation programme builds practical, current-edition service management capability aligned to the official AXELOS (PeopleCert) syllabus. By the end, you can speak the language of digital value, apply the guiding principles, and are ready for the 40-question exam.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement sits at the heart of ITIL 5. This is the foundation for everything else in the modern framework.

    Value Co-Creation and Sustainability

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from output-focused delivery to genuine, responsible outcomes.

    The Four Dimensions of Service Management

    Apply the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach to every product, service and component.

    ITIL Value System and Guiding Principles

    Explore how the ITIL Value System unites governance, value chain activities, practices and continual improvement, and apply the seven guiding principles to make better decisions in real digital environments.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and see how these phases work together to create and sustain value.

    Value Stream Mapping and Continual Improvement

    Identify, map and manage value streams to improve flow, visibility and outcomes, and use the continual improvement model to keep raising service quality over time.

    Who Should TakeITIL V5 Foundation Certification Training in Leeds?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    GBP 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    GBP 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in Leeds?Accredited, Expert-Led, Flexible

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and teams across Leeds who want a current-edition, exam-ready service management credential. As a PeopleCert Accredited Training Organisation, we combine accredited trainers, syllabus-aligned courseware, flexible delivery and hands-on practice. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and a clear path to passing the ITIL 5 (Version 5.0) exam.

    • PeopleCert Accredited Training Organisation delivering official ITIL 5 Foundation training
    • Experienced, accredited trainers with real IT service management practice
    • Courseware aligned to the AXELOS ITIL 5 Foundation (Version 5.0) syllabus
    • Flexible live virtual, classroom and corporate delivery formats
    • Mock exams, case studies and practice questions for first-attempt readiness
    • Guidance to help you clear the ITIL 5 Foundation exam on the first attempt
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after training

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in LeedsInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Leeds

    Hilton Leeds City, Neville Street, Camp Field, Lovell Park, Leeds, West Yorkshire, England, LS1 4BX, United Kingdom

    ITIL Version 5 Foundation Training Location in Leeds

    Clayton Hotel, 7, City Walk, Camp Field, Holbeck, Leeds, West Yorkshire, England, LS11 9AT, United Kingdom

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    Corporate ITIL Training in LeedsUpskill Your Service Team

    • Suitable for small, medium and large service and product teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with modern ITSM and digital delivery experience
    • Role-based examples relevant to your sector and service context
    • Dedicated coordination and support for group training programmes
    • Scalable delivery for teams across Leeds and other UK locations

    Leading Leeds Employers

    Sky Betting & GamingNHS DigitalDWP DigitalPwCAsdaBJSS

    What Our Learners Say

    Passed First Time and Using It Daily

    "The trainer made the ITIL Value System and the four dimensions genuinely click. The mock exams matched the real format closely, and I passed my ITIL 5 Foundation exam first time. I now use the guiding principles on our service desk every week."

    Daniel Whitaker

    Service Desk Team Lead

    0/0

    Perfect Step up from a Support Role

    "As someone moving from support into change management, the product and service lifecycle content was exactly what I needed. The sessions were practical and the pace suited a full-time working professional in Leeds."

    Sophie Ainsley

    IT Change Analyst

    0/0

    Beginner Friendly and Well Structured

    "I came in with no ITIL background and never felt lost. Value stream mapping and continual improvement were explained clearly with real examples. The courseware and practice questions were well organised."

    Priya Sharma

    Junior IT Operations Analyst

    0/0

    Great Outcome for Our Service Team

    "We put our whole service team through the corporate programme. The trainer tailored examples to our sector, and the shared ITIL 5 language has already improved how we handle incidents and changes. Coordination from Invensis was excellent."

    Mark Ellison

    IT Service Delivery Manager, Health Tech

    0/0

    Scalable and Current-Edition Training

    "As an L&D lead, I needed a current-edition ITSM programme that scaled across our departments. The flexible virtual delivery fit our schedules, and the first-attempt pass support gave the team real confidence. A measurable uplift in service consistency."

    Rachel Thornton

    Learning and Development Lead, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, value co-creation, the product and service lifecycle and the practices that help organisations continually create and improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, value co-creation, the product and service lifecycle and the practices that help organisations continually create and improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It shifts from IT service management to digital product and service management, adds the product and service lifecycle as a core structure, introduces Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System for the digital era.

    Is ITIL 5 Foundation worth it for professionals in Leeds?

    Yes. Leeds is the UK's third-largest digital employment centre outside London, and ITIL skills are named across service management job specs in fintech, health tech, public sector and financial services. A current-edition credential can open roles from service desk analyst through to service delivery management. Talk to a learning advisor to plan your path.

    Who should take ITIL 5 Foundation?

    ITIL 5 Foundation suits IT and business professionals alike: service desk and IT operations staff, digital product managers and owners, and DevOps, Agile or SRE practitioners. It is also ideal for anyone updating from an older ITIL edition or wanting a modern, digital-era entry point into service management.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. You can verify current renewal options through PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Leeds?

    Training is usually purchased as a combined training and exam package, and the price varies by delivery format. Our fee typically includes syllabus-aligned courseware, mock exams and exam voucher support. For current pricing in GBP, request a quote and a learning advisor will help.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes courseware aligned to the AXELOS ITIL 5 Foundation (Version 5.0) syllabus, case studies, practice questions, mock exams, first-attempt exam guidance and learner support. Exam voucher inclusion is confirmed at the time of booking.

    Is the exam fee included in the training price?

    An ITIL 5 Foundation exam voucher is commonly included in accredited training packages, though this can vary by plan. Confirm voucher inclusion when you book, or ask a learning advisor to bundle training and exam together for you.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and cross-functional teams in Leeds. Contact us for a tailored group quote.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions. You have 60 minutes (one hour) to complete it. It is based on the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert).

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, so you need at least 26 out of 40 questions correct. Our mock exams and practice questions are designed to build the broad coverage across all nine topic areas that the exam expects.

    Where and how can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. It is typically arranged through an Accredited Training Organisation as part of a training and exam package.

    Are there any prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare thoroughly for the exam.

    What if I do not pass the exam on the first attempt?

    Our training includes first-attempt guidance, mock exams and practice questions to maximise your chance of passing. If a resit is needed, PeopleCert's re-sit terms apply; your learning advisor can explain the current policy and any support options available.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prior ITIL knowledge required. The training explains every concept from the ground up, with examples and practice, so beginners and career changers can follow along confidently.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. You will learn to apply each one to real digital service decisions.

    What learning materials are provided?

    You receive courseware aligned to the ITIL 5 Foundation (Version 5.0) syllabus, industry case studies, practice questions, full mock exams and revision aids. These resources help you connect the framework to real service delivery scenarios.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days. This covers all nine topic areas and prepares you for the 40-question, 60-minute exam.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Leeds?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training. This lets professionals in Leeds choose the format that best fits their schedule and learning style.

    How soon can I start?

    New ITIL 5 Foundation batches run regularly in live virtual format, so you can usually start within a short time of enrolling. Check the upcoming schedules or ask a learning advisor about the next available cohort.

    Can I reschedule or transfer my batch?

    Yes. Flexible options let you reschedule or transfer to another batch where your plan allows. Contact our support team to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.