Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Who Is It For?A Modern Service Management Credential

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System, and value co-creation. ITIL 5 Foundation certification training in Glasgow gives IT and business professionals a modern, digital-era grounding in service management that employers across the city recognise. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It builds on ITIL 4 with an explicit focus on managing digital products and services across their full lifecycle, along with a dedicated topic on Value Stream Mapping and Management. Over a 16-hour programme you cover all nine Foundation topic areas and prepare for the 40-question, 60-minute exam. The course suits service desk analysts, IT operations staff, digital product owners, and DevOps or Agile practitioners in Glasgow's finance, public sector and consulting employers. There are no formal prerequisites, so it is an accessible first step. Start your ITIL journey with Invensis Learning and gain a credential valued across sectors.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Glasgow, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Who Is It For?A Modern Service Management Credential

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Glasgow, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in GlasgowDo You Qualify for the ITIL V5 Foundation Exam?

    The BenefitsOf ITIL 5 Foundation Certification

    ITIL V5 Foundation Exam Format in GlasgowWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Glasgow

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITSM Career Outlook in GlasgowWhy ITIL 5 Foundation Is Worth It

    ITIL 5 Foundation is valued across Glasgow's fast-growing IT economy, from investment banks and fintech firms to NHS Scotland, consulting and energy employers that run large digital service estates. As JP Morgan and Barclays expand major technology hubs and public bodies modernise services, professionals who can apply structured service management are in demand. Roles range from service desk analyst up to service manager and service delivery lead, and here is what the market is telling us right now.

    Market Forces Driving ITIL Demand in Glasgow

    ITIL 5 Foundation is more than a certificate. It is a career multiplier for service management professionals in Glasgow. Join people who manage digital services with confidence and connect delivery to value. Start your journey today.

    Your Glasgow Career Transformation

    Your ITSM Career, Before and After Certification

    The Shift ITIL 5 Foundation Delivers

    Glasgow's IT and digital services market is expanding with fintech investment and public sector transformation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, Indeed, PayScale (UK) 2026.

    How to Get ITIL V5 Founfdation Certified in Glasgow Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Glasgow is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will BuildAligned to the Nine ITIL 5 Topics

    ITIL 5 Foundation training gives you practical command of the nine Foundation topic areas, from value co-creation and the ITIL Value System to continual improvement and value stream management. By the end you can speak the language of modern service management and apply it at work.

    Digital Product and Service Management

    In ITIL 5 Foundation training you will learn how modern digital products and services differ from traditional IT services, how organisations create value through them, and how the product and service lifecycle sustains that value over time.

    Value Co-Creation and the ITIL Value System

    Understand how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, and how the ITIL Value System unites guiding principles, governance, value chain activities, practices and continual improvement.

    The Four Dimensions of Service Management

    Apply a holistic view across the four dimensions: Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that influence every product and service.

    The Seven Guiding Principles

    Use the ITIL guiding principles to make better decisions: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Product and Service Lifecycle and Practices

    Explore each lifecycle activity from discovery and design through to operation, delivery and support, and understand the role of ITIL management practices and official practice guides in enabling consistent ways of working.

    Continual Improvement and Value Stream Mapping

    Work through the continual improvement model step by step, and learn to identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Glasgow?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    GBP 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    GBP 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Glasgow?

    Recognised as a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers accredited ITIL 5 Foundation training for individual professionals and teams in Glasgow who want to build modern service management capability and pass the exam. As a PeopleCert Accredited Training Organization, we combine qualified trainers, official AXELOS (PeopleCert) aligned courseware, flexible delivery and practical, real-world learning. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around clear understanding, hands-on application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation
    • Accredited, experienced trainers with real IT service management practice
    • Flexible modes: live online (live virtual), classroom and corporate training
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • Mock exams and practice questions aligned to the 40-question format
    • Guidance to help you clear the ITIL 5 Foundation exam on first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after your training

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    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

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    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in GlasgowInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Glasgow

    Radisson Blu Hotel, Glasgow, 301, Argyle Street, Laurieston, Blythswood Holm, Glasgow, Glasgow City, Alba / Scotland, G2 8DP, United Kingdom

    ITIL Version 5 Foundation Training Location in Glasgow

    Hilton Glasgow, 1, William Street, Anderston, Glasgow, Glasgow City, Alba / Scotland, G3 8HT, United Kingdom

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    ITIL 5 Foundation Training for TeamsIn Glasgow and Scotland

    • Suitable for small, medium and large IT and digital teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management experience
    • Role-based examples relevant to finance, public sector and tech
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Glasgow and Scotland

    Leading Organisations

    JP MorganBarclaysMorgan StanleyNHS ScotlandVirgin MoneySSE

    What Our Learners Say

    Clear Route off the Service Desk

    "The trainer made the ITIL Value System and value streams genuinely click. I moved from a service desk role into incident management within a few months of passing the ITIL 5 Foundation exam."

    Callum Fraser

    Incident Analyst

    0/0

    A Smooth Update to ITIL 5

    "Coming from ITIL 4, I wanted to understand what changed in Version 5. The course explained the product and service lifecycle and value stream mapping really well, and the mock exams got me exam ready."

    Aisha Khan

    IT Operations Lead

    0/0

    Passed First Time

    "Practical and well paced. The nine topic areas were broken down clearly and the practice questions matched the real exam format. I passed first time and now apply the guiding principles daily."

    Grant McKenzie

    Service Desk Analyst

    0/0

    Consistent Capability Across the Team

    "We trained our whole service management team through Invensis Learning. The sessions were tailored to our digital services and gave everyone a shared language for governance and continual improvement."

    Fiona Ross

    IT Service Delivery Manager, Financial Services

    0/0

    Flexible Corporate Delivery That Worked

    "As an L&D lead I needed flexible delivery around shift patterns. The corporate programme was well organised, the trainers were credible, and our pass rate on the ITIL 5 Foundation exam was excellent."

    David Sinclair

    Learning and Development Manager, Public Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a globally recognised service management credential that Glasgow employers in finance, fintech, public sector and consulting actively value. With JP Morgan and Barclays scaling technology hubs in the city, structured service management skills help you stand out and progress into higher-paid ITSM roles.

    General

    Is ITIL 5 Foundation worth it for a career in Glasgow?

    Yes. ITIL 5 Foundation gives you a globally recognised service management credential that Glasgow employers in finance, fintech, public sector and consulting actively value. With JP Morgan and Barclays scaling technology hubs in the city, structured service management skills help you stand out and progress into higher-paid ITSM roles.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, makes the product and service lifecycle a core element, introduces Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System.

    Who should take ITIL 5 Foundation?

    It suits service desk analysts, IT operations staff, digital product owners, business professionals working with digital teams, and Agile, DevOps or SRE practitioners. It is also ideal for anyone updating knowledge from ITIL 4 or beginning a service management career.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. It is designed as an accessible entry point to the ITIL 5 certification scheme.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS (PeopleCert) aligned courseware, the 16-hour instructor-led programme, mock exams and practice questions, case studies and learner support. Verify current exam voucher inclusion when you enrol. Request a quote for a full breakdown.

    How much does ITIL 5 Foundation training cost in Glasgow?

    Pricing varies by delivery format and whether the exam voucher is bundled. Live virtual, classroom and corporate options are all available. Contact a learning advisor for current Glasgow pricing and any group offers.

    How much is the ITIL 5 Foundation exam fee?

    The exam fee is set by PeopleCert and varies by region and purchasing channel, so it is confirmed at the point of booking. Verify current pricing at peoplecert.org or ask us to include the exam voucher in your training package.

    Do you offer discounts for group or corporate training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams in Glasgow and across Scotland. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions to complete in 60 minutes. It is delivered online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Our mock exams and practice questions are aligned to this format to help you prepare.

    Which topic areas does the ITIL 5 Foundation exam cover?

    The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What happens if I do not pass the exam first time?

    You can retake the ITIL 5 Foundation exam through PeopleCert; verify the current re-sit policy at peoplecert.org. Our trainers provide first-attempt guidance, mock exams and revision support to help you pass with confidence.

    Where can I sit the ITIL 5 Foundation exam?

    You can sit it online from home or the office via PeopleCert's OnVUE proctoring, available around the clock, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    Course Content

    What will I learn in ITIL 5 Foundation training?

    You will learn digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping, covering all nine Foundation topic areas.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or as four half-days. This covers all nine topic areas and prepares you for the 40-question, 60-minute exam.

    Can a beginner take ITIL 5 Foundation?

    Yes. There are no prerequisites and no prior ITIL knowledge is needed. The course is designed as a modern, digital-era entry point, with trainer support and practice materials to help beginners build confidence.

    Is the courseware aligned to the current ITIL version?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation syllabus (Version 5.0), the current edition of the framework, so you study the latest concepts and terminology.

    Are practice questions and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams mapped to the real exam format, helping you identify weak areas and build readiness before the day.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Glasgow?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style. See upcoming batches to get started.

    How soon can I start?

    New live virtual and classroom cohorts run regularly, and corporate sessions can be scheduled around your team's availability. Check the upcoming schedules or ask an advisor about the next available batch in Glasgow.

    Can I reschedule or transfer my booking?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org/myaxelos.