Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation Certification Training in Hong Kong?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 (Version 5.0) scheme from AXELOS (PeopleCert), covering digital product and service management, the ITIL Value System, value co-creation and value stream management. ITIL Version 5 Foundation certification training in Hong Kong from Invensis Learning gives IT and business professionals a modern, digital-era grounding in service management and prepares them for the globally recognised ITIL 5 Foundation exam. Hong Kong's push into fintech, smart banking and digital public services has made structured service management a priority, and employers from HSBC to HKT increasingly value current-edition ITIL knowledge. The credential suits service desk analysts, IT operations staff, digital product owners and DevOps practitioners who want to speak the language of value that boards and CIOs expect. Delivered in live online and classroom formats over a 16-hour programme, the training builds real capability across all nine Foundation topic areas. Start your ITIL 5 journey with Invensis Learning and earn a credential recognised across Hong Kong and worldwide.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hong Kong, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation Certification Training in Hong Kong?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hong Kong, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Hong KongDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from Getting ITIL 5 CertifiedSkills Hong Kong Employers Value

    ITIL V5 Foundation Exam Format in Hong KongWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Hong Kong

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in Hong KongRoles, Demand and Pay

    ITIL 5 Foundation has become a practical marker of modern service management skill across Hong Kong, valued by banks, fintechs, telecoms and public-sector employers running large digital service operations. As firms shift to services-led IT and battle a deep talent shortage, professionals who understand value-led service management are increasingly sought after. Roles range from service desk analyst to service delivery manager and head of IT service management, and here is what the market is telling us right now.

    Market Forces Making ITIL 5 Skills Essential in Hong Kong

    ITIL 5 Foundation is more than a certificate. It is a modern service management foundation that connects IT delivery to business value. Start your ITIL 5 journey today.

    Your Hong Kong Career Transformation

    Your Career Before and After ITIL 5

    A Clear Step up in Hong Kong

    Hong Kong's IT market is shifting to services-led delivery and digital transformation, and employers increasingly separate professionals with current service management credentials from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, JobsDB, Indeed (Hong Kong) 2026.

    How to Get ITIL V5 Founfdation Certified in Hong KongStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Hong Kong is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will MasterGrounded in the ITIL 5 Syllabus

    This ITIL 5 Foundation programme helps you build modern service management knowledge and exam readiness across all nine Foundation topic areas. By the end, you can apply value-led thinking, the ITIL Value System and value stream techniques to real IT service delivery.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created across the lifecycle, and why continual improvement sits at the heart of modern ITIL 5 practice.

    The ITIL Value System

    Learn how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system for co-creating value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Product and Service Lifecycle

    Master the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and see how they work together to create value.

    ITIL Management Practices

    Explore how ITIL 5 management practices such as incident, problem and change enablement give teams consistent, effective ways of working adapted to their own context.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, using flow metrics to reduce waste and drive continual improvement.

    Who Should TakeITIL V5 Foundation Certification Training in Hong Kong?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    HKD 13000

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    HKD 13000

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for Your ITIL 5 Training in Hong KongAccredited, Expert-Led and Flexible

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Hong Kong looking to build modern service management capability and pass the ITIL 5 Foundation exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. As a leading ITIL Version 5 Foundation training company in Hong Kong, whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, accredited trainers with real IT service management backgrounds
    • Flexible live online and classroom formats that fit working professionals
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • Practice questions and mock exams aligned to the 40-question exam format
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and teams across Hong Kong and worldwide

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Hong KongInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Hong Kong

    Grand Hyatt Hong Kong, Convention Avenue, Wan Chai North, Wan Chai District, Wan Chai District, Hong Kong Island Hong Kong Island, Hong Kong, China

    ITIL Version 5 Foundation Training Location in Hong Kong

    JW Marriott Hotel Hong Kong, Justice Drive, Tamar, Admiralty, Central and Western District, Hong Kong Island Hong Kong Island, Hong Kong, China

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    ITIL 5 Foundation Corporate Training in Hong KongFor Your Teams

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team's availability
    • Flexible onsite, live virtual or hybrid delivery across Hong Kong
    • Accredited trainers with real service management experience
    • Role-based examples from banking, fintech and public-sector IT
    • Dedicated coordination and support for group training programmes
    • Scalable delivery for teams across Hong Kong and global offices

    Leading Organisations

    HSBCHang Seng BankHKTCathay PacificMTR CorporationAIA

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course made the Value System and guiding principles genuinely click for me. The mock exams matched the real format, and I passed the 40-question exam on my first sitting."

    Wai Kit Chan

    IT Service Desk Lead

    0/0

    Practical and Easy to Apply

    "Coming from an operations background, I finally understand how value streams and the product and service lifecycle connect. The trainer used real Hong Kong service scenarios that I could apply at work straight away."

    Amy Ho

    IT Operations Analyst

    0/0

    Right Edition for Modern Delivery

    "As a DevOps engineer I wanted current ITIL knowledge, not an older edition. The Version 5.0 content on continual improvement and value stream management fitted my delivery work perfectly."

    Rahul Sharma

    DevOps Engineer

    0/0

    A Shared Language for Our Team

    "We trained a full support team with Invensis Learning. The onsite delivery was flexible around our roster, and the team now shares one service management language. Incident and change handling has become far more consistent."

    Karen Leung

    IT Training Manager, Banking Sector

    0/0

    Strong Corporate Rollout

    "Rolling out ITIL 5 Foundation across our service teams helped us tie IT delivery to business value. The corporate programme was well coordinated and the reporting kept our L&D team informed throughout."

    Marcus Tang

    Head of Service Management, Insurance Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 (Version 5.0) scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value in modern digital environments.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 (Version 5.0) scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value in modern digital environments.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, a dedicated Value Stream Mapping and Management topic, and an updated ITIL Value System with stronger emphasis on value co-creation and sustainability.

    Is ITIL 5 Foundation recognised in Hong Kong?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is recognised by Hong Kong employers across banking, fintech, telecoms and the public sector, as well as worldwide. PeopleCert operates in over 200 countries.

    Who should take ITIL 5 Foundation training?

    ITIL 5 Foundation suits IT and business professionals at any stage, including service desk and IT operations staff, digital product owners, DevOps and Agile practitioners, and anyone moving up from ITIL 4. There are no prerequisites, so beginners are welcome.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Hong Kong?

    ITIL 5 Foundation training fees in Hong Kong vary by format and inclusions, and are quoted in HK$. Bundled training and exam packages are available. For a current price and upcoming batches, request a quote or talk to a learning advisor.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, instructor-led sessions across all nine topic areas, practice questions and mock exams, learner support, and a course completion certificate. The PeopleCert exam voucher is often bundled; confirm inclusion when you enrol.

    Is the ITIL 5 Foundation exam fee included in the training price?

    It depends on the package. ITIL 5 Foundation is often sold as a combined training and exam bundle, but an exam voucher can also be purchased separately through PeopleCert. Ask us which option applies to your chosen batch and we will confirm the details.

    Do you offer corporate or group discounts for ITIL 5 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and transformation teams. Contact us for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that best suits you or your team.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam has 40 multiple-choice questions in 60 minutes. It is closed book with single-answer questions and is based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert).

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Our practice questions and mock exams are built around this format to help you prepare with confidence.

    Do I need ITIL 4 or prior experience to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Holders of ITIL 4 will recognise some familiar concepts, but ITIL 4 is not required.

    Where can I take the ITIL 5 Foundation exam in Hong Kong?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through the training and exam package.

    What happens if I do not pass the exam the first time?

    You can re-sit the ITIL 5 Foundation exam. Our trainers provide first-attempt guidance, and selected plans include retake support to help you prepare again. Confirm the current re-sit policy and any fees at peoplecert.org before booking.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is designed as an accessible entry point, with no prior ITIL or ITSM knowledge required. The instructor-led sessions build understanding step by step, supported by examples, exercises and practice questions.

    How long is the ITIL 5 Foundation training programme?

    The programme runs for 16 hours, typically delivered as two full days or four half-day sessions. This covers all nine Foundation topic areas and prepares you for the 40-question ITIL 5 Foundation exam.

    Are practice tests and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams aligned to the closed-book, single-answer format, so you can identify weak areas and build exam readiness before the real thing.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), so you learn the latest digital-era service management content rather than an older edition.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Hong Kong?

    You can enrol through the Invensis Learning website. Choose your preferred format and batch, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training, and customised corporate group training. This lets you pick the format that fits your schedule and learning style in Hong Kong.

    How soon can I start ITIL 5 Foundation training?

    New batches run regularly, and self-scheduling options mean you can often start within a short time. See upcoming schedules or speak with a learning advisor to find the next batch that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans allow you to attend the training again. Contact our support team to arrange a transfer.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment before you book.