Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is Quality Function Deployment and How Does It Work?The Customer-To-Design Method

    Quality Function Deployment Training in Ireland gives product, design and quality professionals a structured way to turn what customers actually want into clear design and engineering decisions. Quality Function Deployment (QFD) is a customer-driven planning methodology, developed in Japan by Yoji Akao and Shigeru Mizuno, that translates the Voice of the Customer into measurable technical characteristics at every stage of product and service development. The course is built around the House of Quality, the central QFD planning matrix, and cascades customer requirements through the four-phase QFD model: product planning, parts deployment, process planning and production planning. You learn the method from first principles, so no prior QFD experience is needed. Delivered in live virtual, classroom and onsite formats, this one-day programme suits design engineers, quality engineers, product managers, R&D professionals and Six Sigma practitioners across Ireland's medical device, pharmaceutical, technology and manufacturing sectors. Start building customer-driven design capability with Invensis Learning.

    What Is Quality Function Deployment and How Does It Work?The Customer-To-Design Method

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    Key Highlightsof the Quality Function Deployment Training Course

    Quality Function Deployment Training Eligibility in the IrelandWho Can Enroll?

    Why QFD Delivers Real Design ValueValue You Apply at Work

    Where QFD Skills Take Your Career in IrelandRoles, Sectors and Demand

    Quality Function Deployment skills are in demand across Ireland's medical device, pharmaceutical, technology and advanced manufacturing base, where employers must translate exacting customer and regulatory requirements into robust design. Ireland hosts 14 of the 15 largest medtech firms and operations of every top global pharma company, so professionals who complete Quality Function Deployment training and can run the Voice-of-the-Customer to design translation are valued across design, quality, R&D and product roles. Demand spans quality engineer to quality manager and product manager level, and here is what the market is showing.

    Industry Forces Driving Demand for QFD Skills in Ireland

    QFD is a practical, career-shaping skill for anyone who turns customer needs into design. Join product, quality and design professionals across Ireland building customer-driven products. Start your QFD journey today.

    Your Ireland Skills Transformation

    Your Design Practice, Before and After QFD

    A Practical Transformation

    Ireland's design and manufacturing sector is scaling fast, and employers increasingly separate professionals who can prove design meets customer needs from those who cannot. Here is the shift that QFD skills make.

    Sources: Indeed, Glassdoor, Morgan McKinley (Ireland) 2026.

    Module 1: QFD Introduction

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Module 2: Pre-Planning a QFD Project

    • Defining project scope, objectives, and completion criteria for a QFD initiative
    • Assembling the cross-functional QFD team and assigning roles and responsibilities
    • Gathering Voice of the Market data and establishing documentation requirements

    Module 3: Voice of the Customer

    • Understanding the three quality levels from the Kano Model: basic, performance, and excitement
    • Methods for collecting customer information including interviews, surveys, and observation
    • Translating raw customer input into structured, actionable customer requirement statements

    Module 4: Needs vs. Features

    • Distinguishing between what customers need and how products or processes can deliver those needs
    • Understanding abstraction levels and how to move from customer language to technical descriptors
    • Translating customer needs into measurable performance characteristics for the QFD matrix

    Module 5: Calculating a QFD Matrix

    • Understanding the whats versus hows framework and its role in QFD matrix structure
    • Building the relationship matrix and applying weighting scales to prioritize design requirements
    • Completing Phase I QFD calculations to generate a ranked set of technical design targets

    Module 6: Rooms in the House of Quality

    • Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
    • Building each room of the House of Quality step by step and understanding its role
    • Evaluating and interpreting completed House of Quality matrices for design decision-making

    Module 7: Beyond the House of Quality

    • Applying the Phase II product design matrix to translate technical requirements into component characteristics
    • Building Phase III process design matrices and Phase IV production planning matrices
    • Connecting the four-phase QFD cascade to ensure design intent flows through to production

    Module 8: Affinity Diagrams

    • Creating affinity diagrams to organise large volumes of customer requirements into logical groups
    • Facilitating team-based affinity sessions to build shared understanding of customer needs
    • Using affinity diagrams as input to the QFD matrix planning process

    Module 9: Tree Diagrams

    • Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
    • Using tree diagrams to connect customer needs to measurable technical attributes
    • Integrating tree diagrams with the QFD matrix to improve requirement traceability

    Module 10: Cause-and-Effect Diagrams

    • Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
    • Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
    • Combining cause-and-effect analysis with QFD matrix outputs to prioritize design improvements

    Module 11: Flowcharts

    • Creating process flowcharts to document and visualize product development and quality workflows
    • Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
    • Integrating flowcharts with QFD planning to align process steps with customer requirements

    Course Curriculumof the Quality Function Deployment Training

    The online Quality Function Deployment training course curriculum in the Ireland is structured across eleven modules delivered in a one-day intensive program. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

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    Skills You Will Build in This QFD CourseThe Full QFD Toolkit

    This section answers what you will learn in Quality Function Deployment training: you gain a complete, practical command of the House of Quality and the four-phase QFD method. By the end of the one-day programme you can capture customer needs, build and interpret a House of Quality, and cascade requirements through to production.

    Capture the Voice of the Customer

    Collect and structure customer needs using interviews, observation, surveys and the affinity diagram, then organise them into primary, secondary and tertiary requirements as the foundation of a sound QFD analysis.

    Classify Needs with the Kano Model

    Separate must-be, performance and delighter requirements so you invest design effort where it drives the most customer satisfaction, and weight requirements by real importance.

    Build the House of Quality

    Construct all six rooms of the House of Quality, from customer requirements and engineering characteristics to the relationship matrix, correlation roof, competitive benchmarking and engineering targets.

    Interpret the Matrix for Decisions

    Calculate column importance, find design hot spots and conflicts, and translate the completed House of Quality into a prioritised engineering specification your design team can act on.

    Cascade QFD Through Four Phases

    Carry customer requirements from product planning into parts deployment, process planning and production control, creating full traceability from need to quality check.

    Apply QFD in DFSS, DMAIC and Services

    Use QFD in the DMADV Measure phase and the DMAIC Define phase, and extend the House of Quality to service, healthcare and software design contexts.

    Who Should TakeQuality Function Deployment Training in Ireland?

    R&D Personnel

    Project Managers

    Service Team Leaders

    Design and Process Engineers

    Manufacturing Engineers and Managers

    Quality Personnel and Consultants

    Marketing and Sales Professionals

    Product Development Personnel

    Who Can Take This Certification Training

    Quality Function Deployment Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

    Quality Function Deployment Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 430

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Quality Function Deployment Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Quality Function Deployment Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized Quality Function Deployment training for companies.

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Quality Function Deployment Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Quality Function Deployment Live Virtual Training

    Quality Function Deployment Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 430

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for QFD Training in IrelandPractical, Expert-Led Training

    Invensis Learning delivers practical Quality Function Deployment training for professionals and teams across Ireland who want to turn customer requirements into better design decisions. Our programmes combine experienced trainers, hands-on House of Quality workshops, flexible delivery formats and organised courseware, so you leave able to apply QFD on real products and services. As a trusted Quality Function Deployment training company in Ireland, we support you whether you enrol as an individual or plan group training for your team, and you get a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by ISO 9001:2015 quality management and ISO 27001:2022 information security.

    • Experienced trainers with real product development and quality management expertise
    • Hands-on House of Quality workshops using realistic product and service examples
    • Flexible delivery: live virtual, classroom and onsite training across Ireland
    • Practical, tool-focused learning you can apply on the job the next day
    • ISO 9001:2015 quality management and ISO 27001:2022 information security
    • Dedicated learner support before, during and after the programme
    • Corporate and group training tailored to your team and sector
    • Trusted by professionals and organisations across 100+ countries

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Quality Function Deployment Training Locations in IrelandAll our classroom training is now available online at your convenience

    Quality Function Deployment in Ireland

    Adare Manor, Adare, Co. Limerick, V94 W8WR, Ireland

    Quality Function Deployment in Ireland

    Ballyfin Demesne, Ballyfin, Co. Laois, Ireland

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    Corporate QFD Training in IrelandBuild Design Capability Together

    • Customised QFD training built around your products, sector and team
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Hands-on House of Quality workshops using your own real projects
    • Experienced trainers with product development and quality expertise
    • Schedules aligned with your team's availability across Ireland
    • Progress tracking and dedicated coordination for group programmes
    • Scalable delivery for local, regional and global teams

    Leading Organisations in Ireland

    Boston ScientificMedtronicStrykerAbbottPfizerEli Lilly

    What Our Learners Say

    The House of Quality Finally Clicked

    "The training finally made the House of Quality click for me. Building a full matrix from a real product, with the trainer guiding each room, meant I could run a Voice-of-the-Customer session with my design team the following week."

    Aoife Byrne

    Design Engineer, Medical Devices

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    Practical and Immediately Useful

    "Very practical and well paced. The Kano model and relationship matrix exercises were the most useful part, and I now understand how to prioritise engineering characteristics against what customers actually value."

    Cian O'Sullivan

    Quality Engineer

    0/0

    A Structured Way to Protect Customer Needs

    "As a product manager I wanted a structured way to stop customer requirements getting diluted before engineering. The four-phase QFD cascade gave me exactly that, and the trainer connected it well to new product development."

    Niamh Kelly

    Product Manager

    0/0

    Great Onsite Session for Our Teams

    "We ran this as an onsite programme for our design and quality teams. Building a House of Quality on one of our own devices created a shared language across functions and cut the usual back-and-forth on requirements."

    Declan Murphy

    R&D Manager, MedTech Manufacturer

    0/0

    Strengthened Our DFSS Capability

    "We booked corporate training to strengthen our DFSS capability. The QFD content slotted neatly into our DMADV projects, and the team now uses the House of Quality to link customer needs to process controls. Well organised from enquiry to delivery."

    Sinead Walsh

    Continuous Improvement Lead, Pharma

    0/0



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    Locations Worldwide

    99%

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    Invensis Learning delivers industry-leading Quality Function Deployment training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Quality Function Deployment training is a practical, one-day skills course that teaches the QFD methodology and the House of Quality. You learn to capture the Voice of the Customer, translate customer requirements into measurable engineering characteristics, prioritise design decisions, and cascade QFD through product, parts, process and production planning.

    General

    What is Quality Function Deployment training?

    Quality Function Deployment training is a practical, one-day skills course that teaches the QFD methodology and the House of Quality. You learn to capture the Voice of the Customer, translate customer requirements into measurable engineering characteristics, prioritise design decisions, and cascade QFD through product, parts, process and production planning.

    Who should attend the QFD course in Ireland?

    The course suits product designers, design engineers, quality engineers, product managers, R&D professionals and Six Sigma practitioners. It is ideal for anyone in Ireland's medtech, pharma, technology or manufacturing sectors who needs to translate customer requirements into design or service specifications.

    Is QFD training worth it for product and quality professionals?

    Yes. QFD is a widely used, cross-industry method for designing quality in from the start, so the skills apply directly to new product development, service design and DFSS projects. In Ireland, where medtech and pharma design roles are in demand, a structured customer-to-design skill adds real value on the job.

    Do I need prior experience or quality knowledge to join?

    No. The course introduces QFD and the House of Quality from first principles, so no prior QFD experience is required. Familiarity with product development or quality management concepts is helpful but not essential.

    Does QFD apply to services and software, or only manufacturing?

    QFD applies well beyond manufacturing. While it originated in product development, the course covers QFD for services such as healthcare and financial services, and for software design, because the customer-to-design translation challenge is universal.

    Pricing

    How much does QFD training cost in Ireland?

    Fees vary by delivery format (live virtual, classroom or onsite) and by group size, so pricing is available on request. Request a quote and a learning advisor will share current options for individual and group training in Ireland.

    What is included in the course fee?

    The fee covers instructor-led training across all six QFD modules, hands-on House of Quality exercises, learning materials and templates, and a course completion certificate from Invensis Learning. Talk to an advisor for the full inclusions on your chosen format.

    Do you offer group or corporate pricing?

    Yes. We offer corporate and group training with customised schedules and volume-based pricing for design, quality and R&D teams. Ask about corporate or group pricing and we will prepare a tailored quote for your team in Ireland.

    Are there any separate exam or credential fees?

    No. QFD training is a non-certification skills course, so there is no exam and no external credential fee. You pay only for the training, and you receive a course completion certificate from Invensis Learning on finishing the programme.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you or your organisation.

    Assessment

    Is there an exam for the QFD course?

    No. This is a non-certification course with no examination. Learning is reinforced through hands-on House of Quality construction exercises, case studies and team discussion during the one-day programme.

    How is my learning assessed during the training?

    There is no formal assessment. Instead, you build and interpret your own House of Quality through guided, hands-on exercises, so you practise the full method on realistic product or service examples as you learn.

    Do I get any proof of completion for the QFD course?

    Yes. You receive a course completion certificate from Invensis Learning confirming you completed the one-day programme. QFD is a practical skills course with no awarding body, so the value lies in capability you can apply immediately.

    How does QFD fit with Six Sigma and DFSS?

    QFD is a core tool within Design for Six Sigma, used in the DMADV Measure phase to translate the Voice of the Customer into critical-to-quality requirements, and in the DMAIC Define phase. The course shows exactly how QFD supports these projects.

    What will I be able to do after the training?

    You will be able to capture and structure the Voice of the Customer, build a complete House of Quality, calculate design priorities, resolve conflicts using the correlation roof, and cascade QFD through parts, process and production planning on your own projects.

    Course Content

    What topics does the QFD training cover?

    The course spans six modules: QFD foundations and business case, the Voice of the Customer, building the House of Quality, interpreting the House of Quality, the four-phase QFD cascade, and QFD in DFSS, DMAIC and service design, with hands-on exercises throughout.

    What is the House of Quality?

    The House of Quality is the central QFD planning matrix. Its six rooms link customer requirements to engineering characteristics, show the strength of each relationship, capture design trade-offs in the correlation roof, benchmark competitors, and set engineering targets driven by customer priorities.

    How long is the QFD course?

    The programme runs for one day (8 hours), and can also be delivered as two half-day sessions. It covers all six QFD modules with concept explanations, real-world examples and hands-on House of Quality construction.

    What materials and hands-on practice are included?

    You get structured courseware, House of Quality templates, worked case studies and guided exercises. You build a full House of Quality from a realistic scenario, classify needs with the Kano model, and calculate column importance during the session.

    Does the course cover the four-phase QFD model?

    Yes. Beyond the House of Quality (product planning), the course covers the full four-phase cascade: parts deployment, process planning and production planning, so you can trace customer requirements all the way to quality controls.

    Enrollment

    How do I enrol in QFD training in Ireland?

    Enrol through the Invensis Learning website or contact a learning advisor. Choose your format and schedule, complete your booking, and you will receive access to the session details and learning materials. See upcoming schedules to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and onsite delivery for teams, plus customised corporate group training. You can pick the format that best fits your schedule and learning preference.

    When can I start and how do I see schedules?

    New sessions run regularly across live virtual and classroom formats. Check the upcoming schedules or talk to a learning advisor, who can confirm the next available dates for QFD training in Ireland and help you book.

    Can you deliver QFD training onsite for our team?

    Yes. We deliver onsite and live virtual group training for teams across Ireland, built around your own products or services. Request corporate training and we will tailor the schedule and content to your team.

    What is your reschedule or cancellation policy?

    Rescheduling and cancellations are handled per our published policy, and selected plans include flexible reschedule options. Contact our support team for the details that apply to your booking.