Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. ITIL 5 Foundation certification training in Jamaica introduces IT and business professionals to digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value in modern digital environments. Built on ITIL 5 (Version 5.0), the current edition of the world's most widely adopted IT service management framework, the credential validates capabilities that Jamaican employers in BPO, banking, telecoms and government increasingly expect. It sits at the entry point of the ITIL 5 scheme and carries no formal prerequisites, so it is open to anyone ready to start. Whether you are new to ITIL or moving up from ITIL 4, the fifth iteration of the framework is captured in ITIL 5's product and service lifecycle and value stream focus. Train with Invensis Learning and move from study to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Jamaica, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Jamaica, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in JamaicaDo You Qualify for the ITIL V5 Foundation Exam?

    Benefits of ITIL 5 Foundation Certification Training in JamaicaWhat You Gain as a Professional

    ITIL V5 Foundation Exam Format in JamaicaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Jamaica

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Foundation Careers in JamaicaRoles, Demand and Earning Outlook

    ITIL 5 Foundation is becoming a practical marker of current ITSM skill across Jamaica, valued by BPO providers, banks, telecoms and government agencies that run large digital service operations. As the outsourcing sector expands and banks push almost all transactions to digital channels, employers increasingly want staff who can manage services to a recognised standard. Demand spans service desk, incident, change and service delivery roles, and here is what the local market is telling us.

    Industry Challenges Driving ITIL 5 Demand in Jamaica

    ITIL 5 Foundation is more than a certificate. It is a career step for professionals who manage digital services to a recognised standard. Join the ITSM professionals raising service quality across Jamaica. Start your journey today.

    Your Jamaica Career Transformation

    From Reactive Support to Value-Led Service

    What ITIL 5 Foundation Changes for You

    Jamaica's digital services market is expanding with nearshore BPO, banking digitisation and government ICT investment, and employers increasingly separate professionals who manage services to a standard from those who do not. Here is which side of that line you want to be on.

    Sources: PayScale, SalaryExpert, Glassdoor (Jamaica) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in JamaicaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Jamaica is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 5Capabilities That Transfer to the Job

    ITIL 5 Foundation training builds practical, current ITSM knowledge across all nine topic areas of the Version 5.0 syllabus. By the end of the programme, you can explain how digital services create value and apply ITIL 5 concepts in your own workplace.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created across the lifecycle, and why continual improvement sits at the heart of ITIL 5. This is the self-contained answer to what you will learn in ITIL 5 Foundation and the base for everything that follows.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, and how the four dimensions of organisations and people, value streams and processes, information and technology, and partners and suppliers work together.

    The ITIL Value System

    Grasp how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that keeps organisations co-creating value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate to real digital service decisions.

    The Product and Service Lifecycle

    Follow the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and see how the phases connect to create and sustain value for consumers.

    Management Practices and Value Streams

    Understand the role of ITIL management practices and practice guides, how continual improvement is embedded throughout, and how value stream mapping improves flow, visibility and outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Jamaica?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    JMD 220000

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    JMD 220000

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Professionals in Jamaica Train with Invensis LearningAccredited, Flexible and Learner-First

    Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations building current IT service management capability across Jamaica. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, official courseware, flexible delivery and learner-focused support. Whether you enrol as an individual in Kingston or plan group training for a service team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Jamaica, offers a professional experience designed around practical understanding, real-world application and a clear route to the ITIL 5 Foundation exam.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
    • PeopleCert-aligned, accredited trainers with real IT service management experience
    • Flexible formats: online (live virtual) instructor-led and corporate group training
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • Practice questions, mock exams and first-attempt exam guidance included
    • ITIL 5 Foundation exam voucher and PeopleCert booking support
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after training

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in JamaicaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Jamaica

    The Jamaica Pegasus Hotel, 81, Knutsford Boulevard, New Kingston, Kingston, Saint Andrew, Surrey County, 5, Jamaica

    ITIL Version 5 Foundation Training Location in Jamaica

    The Spanish Court Hotel Kingston, Jamaica

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    Corporate ITIL 5 Foundation TrainingFor Your Teams in Jamaica

    • Suitable for small, medium and large service teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with practical IT service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate training programmes
    • Scalable delivery for teams across Jamaica and global locations

    Leading Organisations

    DigicelFlowNCBScotiabankGraceKennedySagicor

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The training made the ITIL Value System and the product and service lifecycle click for me. I passed the ITIL 5 Foundation exam on my first attempt and now use the guiding principles daily on our service desk."

    Andre Campbell

    IT Service Desk Analyst

    0/0

    A Smooth Upgrade to the Current Edition

    "Moving from ITIL 4 to ITIL 5 felt clear and practical. The value stream mapping and continual improvement sections were exactly what our nearshore clients expect from us."

    Shanice Brown

    Incident Manager

    0/0

    Flexible and Well Structured

    "The live virtual sessions fit around my shift work in Montego Bay. The mock exams and trainer guidance built my confidence for the 40-question paper."

    Daniel Reid

    Technical Support Specialist

    0/0

    Consistent Service Practice Across Our Team

    "We trained a full delivery team and now share one language for incidents, changes and service quality. The consistency across the group has been noticeable for our clients."

    Melissa Grant

    Operations Lead, BPO Sector

    0/0

    A Reliable Corporate Training Partner

    "Invensis Learning handled scheduling and courseware for our group cohort smoothly. Certifying our support staff on ITIL 5 raised service maturity ahead of an important audit."

    Kevin Thompson

    L&D Manager, Financial Services

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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation proves current IT service management skills that BPO providers, banks, telecoms and government agencies across Jamaica increasingly value. With the outsourcing sector employing over 50,000 people and banks moving almost fully digital, certified staff who manage services to a standard are in demand.

    General

    Is the ITIL 5 Foundation certification worth it in Jamaica?

    Yes. ITIL 5 Foundation proves current IT service management skills that BPO providers, banks, telecoms and government agencies across Jamaica increasingly value. With the outsourcing sector employing over 50,000 people and banks moving almost fully digital, certified staff who manage services to a standard are in demand.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the current edition and successor to ITIL 4. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, dedicated value stream mapping and management, and an updated ITIL Value System with a stronger digital-era emphasis.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone regardless of prior ITIL knowledge. ITIL 4 holders will recognise some concepts, but ITIL 4 is not required to enrol or to sit the exam.

    Who should take ITIL 5 Foundation training?

    It suits IT professionals new to ITIL, service desk and operations staff, professionals upgrading from ITIL 4, digital product managers, DevOps and Agile practitioners, and business staff who work with digital service teams. No prior experience is required.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 Foundation aligned courseware, instructor-led sessions, practice questions, mock exams, first-attempt exam guidance and the PeopleCert exam voucher. Contact us to confirm current inclusions for your chosen format. Request a quote for details.

    How much does ITIL 5 Foundation training cost in Jamaica?

    Pricing depends on the format you choose and current offers, so training is quoted on request. The exam is delivered by PeopleCert and priced in international currency. Talk to a learning advisor for a tailored quote.

    Is the ITIL 5 Foundation exam fee included in the price?

    An ITIL 5 Foundation exam voucher is typically included in Invensis Learning training packages. PeopleCert pricing varies by region and channel, so confirm current voucher inclusion when you enrol. Ask us for the details that apply to your booking.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service and delivery teams. Contact us for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus and delivered by PeopleCert, covering all nine topic areas of the framework.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a duration of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper set by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas rather than any single section.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What if I do not pass the exam on the first attempt?

    Our training includes practice questions, mock exams and first-attempt guidance to prepare you thoroughly. PeopleCert allows re-sits, so confirm the current re-sit policy and any fees at peoplecert.org before rebooking. Ask our team for support if needed.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The 16-hour programme builds concepts from the ground up and includes practice and support to help newcomers succeed.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and mock exams aligned to the 40-question, closed-book format, plus knowledge checks to help you find weak areas and build exam readiness.

    Is the courseware aligned to the current ITIL version?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), the current edition of the framework, and prepares you for the PeopleCert ITIL 5 Foundation exam.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered over two full days or across four half-days. The format covers all nine topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Jamaica?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate group training, so you can pick the format that fits your schedule in Kingston, Montego Bay or anywhere across Jamaica.

    Are there prerequisites to enrol?

    No. There are no prerequisites for ITIL 5 Foundation. Anyone can enrol and sit the exam regardless of education, experience or prior ITIL knowledge.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange a change that suits you.