Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme created by AXELOS and examined by PeopleCert, introducing you to digital product and service management, the ITIL Value System and the practices that help organisations co-create value. ITIL 5 Foundation certification training in Kingston gives IT and business professionals across Jamaica a modern, globally recognised credential built on ITIL 5 (Version 5.0), the fifth iteration of the IT Infrastructure Library. The programme suits service desk analysts, IT operations staff, developers, digital product owners and business professionals who work alongside service teams. You gain a clear grounding in value co-creation, the four dimensions, the seven guiding principles, the product and service lifecycle, continual improvement and value stream management. With Kingston's telecom, banking, BPO and public-sector employers investing heavily in digital services, now is the right time to certify. Start your ITIL 5 journey with Invensis Learning and turn everyday IT work into recognised, career-building capability.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kingston, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kingston, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in KingstonDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off for Kingston ProfessionalsSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in KingstonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Kingston

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 5 Careers Look Like in KingstonRoles, Demand and Earning Power

    ITIL is the world's most widely adopted service management framework, and demand for certified professionals is rising across Kingston as employers digitise services. Telecom operators, banks, fintechs, BPO providers and government agencies all run growing portfolios of digital services and need people who can deliver and improve them. Roles range from service desk analyst and systems administrator to IT service delivery and operations manager, and here is what the local market is telling us right now.

    Why Kingston Employers Are Betting on Service Management

    ITIL 5 Foundation is more than a credential. It is a career accelerator for service management professionals. Join those who deliver and improve digital services with confidence. Start your journey today.

    Your Kingston Career Transformation

    See the Difference ITIL 5 Foundation Makes

    Before and After You Certify

    Jamaica's digital economy is expanding through e-government, telecom investment and a maturing BPO sector, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: ERI SalaryExpert, PayScale, Glassdoor (Kingston and Jamaica) 2026.

    How to Get ITIL V5 Founfdation Certified in Kingston Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Kingston is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 5 CoursePractical Digital Service Capabilities

    This ITIL 5 Foundation programme builds practical, exam-ready knowledge across all nine Foundation topic areas. By the end, you can describe how organisations co-create value, apply the guiding principles, and support the product and service lifecycle in modern digital environments.

    Digital Product and Service Management

    Learn how digital products and services create value across their full lifecycle, from discovery and design to operation, delivery and support, and why continual improvement is central to modern service management.

    Value Co-Creation and the Four Dimensions

    Understand how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management for a holistic view.

    The ITIL Value System

    Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system for creating value.

    The Seven Guiding Principles

    Apply the ITIL guiding principles, from focus on value and start where you are to optimise and automate, to make better decisions and adapt practices to real digital environments.

    The Product and Service Lifecycle and Practices

    Understand the purpose of each lifecycle activity and how ITIL management practices support consistent, effective ways of working across teams and organisations.

    Continual Improvement and Value Stream Mapping

    Use the continual improvement model and value stream mapping to identify waste, improve flow and visibility, and drive better outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Kingston?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    JMD 220000

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    JMD 220000

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Learn ITIL 5 with Invensis LearningFor Your ITIL 5 Foundation Certification Training in Kingston?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Kingston and Jamaica. As a PeopleCert Accredited Training Organization, we combine accredited trainers, courseware aligned to the AXELOS ITIL 5 (Version 5.0) syllabus, flexible delivery formats and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Kingston, we support learners at every stage. Whether you are enrolling as an individual or planning team training, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization (ATO) delivering ITIL 5 Foundation courseware
    • PeopleCert-accredited, experienced trainers with real ITSM delivery expertise
    • Flexible live virtual instructor-led, classroom and corporate group training
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • Industry case studies and practice questions for the ITIL 5 Foundation exam
    • Guidance to help you clear the exam on your first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training

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    Corporate Clients

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    Years of Training Excellence

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    Learner Support

    50+

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in KingstonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Kingston

    The Jamaica Pegasus Hotel, 81, Knutsford Boulevard, New Kingston, Kingston, Saint Andrew, Surrey County, 5, Jamaica

    ITIL Version 5 Foundation Training Location in Kingston

    The Spanish Court Hotel Kingston, Kingston

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    Corporate ITIL 5 Training in KingstonFor Your Organisation

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management expertise
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Jamaica and beyond

    Leading Organisations

    DigicelFlowNCBScotiabankSagicorGraceKennedy

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and guiding principles easy to grasp, and the mock questions mirrored the real exam. I passed the ITIL 5 Foundation exam on my first attempt and now feel far more confident in my service desk role."

    Andre Campbell

    Service Desk Analyst

    0/0

    Exactly What My Career Needed

    "As someone moving from operations into service delivery, the course gave me the vocabulary and structure I was missing. The product and service lifecycle content connected directly to the work I do every day."

    Shanice Brown

    IT Operations Specialist

    0/0

    Clear and Practical Training

    "Well-paced live virtual sessions and clear explanations of value co-creation and continual improvement. The practice tests helped me spot weak areas before exam day."

    Damion Reid

    Systems Administrator

    0/0

    Standardised Our Service Practices

    "We trained our support and delivery team with Invensis Learning and now everyone works from the same service management playbook. Incident handling and change practices are noticeably more consistent."

    Kerry-Ann Clarke

    IT Service Delivery Lead, Telecom Sector

    0/0

    Great Fit for Our Team

    "The corporate programme was tailored to our environment and delivered on schedule. Our team gained a shared understanding of the ITIL Value System, which improved how we plan and govern services."

    Marlon Bailey

    L&D Manager, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create value in modern digital environments.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create value in modern digital environments.

    Is ITIL 5 Foundation worth it for professionals in Kingston?

    Yes. ITIL is the world's most widely adopted service management framework, and Kingston employers in telecom, banking, BPO and government increasingly seek certified professionals. The credential helps you qualify for service desk, systems and service delivery roles as Jamaica digitises its services.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated value stream mapping and management, and an updated ITIL Value System with stronger emphasis on value co-creation and sustainability.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. It is designed as an accessible entry point for both IT and business professionals.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, industry case studies, practice questions and mock exams, first-attempt exam guidance and learner support. An exam voucher is often part of accredited packages. Talk to a learning advisor to confirm what is included in your plan.

    How much does ITIL 5 Foundation training cost in Kingston?

    Pricing depends on the format you choose, such as live virtual, classroom or corporate group training. Fees are available on request. Request a quote and we will share the current options for Kingston along with any group pricing.

    Is the exam fee included in the training price?

    It depends on the package. The ITIL 5 Foundation exam is delivered by PeopleCert, and many accredited training packages bundle the exam voucher with the course. Confirm exam inclusion with our team, as PeopleCert pricing varies by region and channel.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and departments. Contact us for a tailored quote for your organisation in Kingston.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam has 40 single-answer multiple-choice questions to be completed in 60 minutes. It is closed book and based on the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert.

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam in Kingston?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through your accredited training package.

    What topic areas does the ITIL 5 Foundation exam cover?

    The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What happens if I do not pass the exam the first time?

    You can retake the ITIL 5 Foundation exam. Our training includes practice questions, mock exams and first-attempt guidance to help you prepare thoroughly. Speak with our team about re-sit options and any retake support in your plan.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours of instruction, typically delivered as two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the 40-question exam.

    Is ITIL 5 Foundation suitable for beginners?

    Yes. ITIL 5 Foundation is an entry-level credential with no prerequisites, so it suits professionals new to ITIL as well as those updating knowledge from an earlier version. Trainers explain concepts from the ground up with practical examples.

    What learning resources and materials are provided?

    You receive accredited courseware aligned to the ITIL 5 (Version 5.0) syllabus, industry case studies, practice questions, mock exams and revision aids to reinforce your understanding and build exam readiness.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to ITIL 5 (Version 5.0), the current edition published by AXELOS and examined by PeopleCert, so you study the most recent framework and exam syllabus.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Kingston?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style in Kingston.

    How soon can I start the training?

    We run regular batches for individuals and teams. View upcoming schedules to find the next available cohort, or contact a learning advisor to arrange a start date that works for you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange the change that suits your schedule.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.