Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN SIAM Foundation Certification?Your Entry into Multi-Supplier Governance

    The EXIN SIAM Foundation (SIAM-F) certification is the entry-level credential in Service Integration and Management, validating your ability to govern and coordinate multiple IT service providers that deliver to a single customer organisation. SIAM Foundation certification training in Jordan gives IT service management professionals the vocabulary, structures and governance knowledge that employers running multi-supplier ecosystems increasingly expect. Awarded by EXIN and built on the EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge (SIAM BoK) published by Scopism, the credential is recognised internationally and holds lifetime validity with no renewal. It suits service desk and incident managers, service owners, sourcing and vendor specialists, and ITIL-qualified professionals in Jordan's banks, telecoms and government IT. As Jordan's National Digital Transformation Strategy 2026-2028 and a fast-growing managed-services market push organisations toward multi-vendor delivery, professionals who understand SIAM governance stand out. Start your SIAM journey with Invensis Learning and turn multi-supplier complexity into a career advantage.

    Invensis Learning is an EXIN Accredited Training Provider in Jordan, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN SIAM Foundation Certification?Your Entry into Multi-Supplier Governance

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Jordan, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the SIAM Foundation Training Course

    SIAM Foundation Certification Eligibility in JordanDo You Qualify for the SIAM Foundation Exam?

    The Value of the SIAM Foundation CredentialFor Professionals and Organisations

    SIAM Foundation Exam Format in JordanWhat to expect on exam day

    The SIAM Foundation exam validates your understanding of the Service Integration and Management (SIAM) methodology for managing multi-supplier service ecosystems. The exam focuses on the SIAM ecosystem and roles, the four SIAM structures (External, Internal, Hybrid, Lead Supplier), the SIAM roadmap, governance models, processes and practices, and challenges in multi-vendor environments. Through a combination of multiple-choice questions, candidates are tested on their ability to apply SIAM principles in real-world multi-supplier service environments.

    SIAM Foundation Certification Cost in Jordan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    SIAM Career Outcomes Across JordanRoles, Demand and Hiring Sectors

    SIAM Foundation has become a strong signal of service-integration capability across Jordan, valued by banks, telecoms, government IT and the growing managed-services sector as organisations coordinate more IT suppliers than ever. Demand sits with roles from Service Desk Manager and Service Integration Analyst up to IT Service Delivery and Operations Managers, and here is what Jordan's market is telling us right now.

    Industry Forces Driving SIAM Demand in Jordan

    SIAM Foundation is more than a certificate. It is the governance skill Jordan's multi-supplier IT teams need. Join professionals turning sourcing complexity into service quality. Start your journey today.

    Your Jordan Career Transformation

    From Where You Are to SIAM Certified

    Your Career Transformation in Jordan

    Jordan's IT market is shifting toward multi-supplier and managed-services delivery, and employers increasingly separate professionals who can govern that complexity from those who cannot. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, worldsalaries (Jordan) 2025-2026.

    How to Get SIAM Foundation Certified in JordanStep-by-Step Certification Process

    The SIAM Foundation certification path in Jordan is a streamlined single-exam route designed for professionals seeking to understand Service Integration and Management (SIAM) principles, governance models, roles, and multi-supplier environments. Complete the training, pass the certification exam, and earn a globally recognized credential that remains valid for life.

    Step 1: Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2: Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3: Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4: Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5: Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6: Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Module 1: SIAM Introduction and History

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Module 2: The SIAM Ecosystem

    • The four SIAM structures: internal, lead supplier, hybrid, externally sourced
    • Customer, Service Integrator, and Service Provider roles
    • Layered model and the SIAM operating model
    • Boundaries, governance, and accountability

    Module 3: SIAM Implementation Roadmap

    • The four-stage SIAM roadmap: Discovery & Strategy, Plan & Build, Implement, Run & Improve
    • Common implementation patterns and approaches
    • Transitioning from legacy operating models to SIAM
    • Critical success factors and lessons learned

    Module 4: SIAM Roles and Responsibilities

    • Customer organisation accountabilities
    • Service Integrator function and roles
    • Service Provider responsibilities
    • RACI in a SIAM context

    Module 5: SIAM Practices

    • People practices: structures, capabilities, governance
    • Process practices: integrated end-to-end processes
    • Measurement practices: performance, quality, value
    • Technology practices: integrated tooling and data

    Module 6: Processes Supporting SIAM and Foundation Exam Prep

    • Strategic, tactical, and operational SIAM processes
    • Common challenges and risks in SIAM adoption
    • SIAM Foundation exam structure and sample questions
    • Final-week revision plan

    Course Curriculumof the SIAM Foundation Certification Training

    The SIAM Foundation curriculum follows the official SIAM Foundation BoK (Scopism) and covers all tested domains across the syllabus.

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    The SIAM Capabilities You Will BuildStructures, Roles and Governance

    In SIAM Foundation training you will learn to define, govern and coordinate multiple IT service providers in a complex sourcing environment. By the end, you can explain the SIAM ecosystem, apply its practices and processes, and prepare confidently for the EXIN SIAM Foundation exam.

    Understand the SIAM Ecosystem

    Explain what Service Integration and Management is, why it exists, and how the customer organisation, service integrator and service provider layers work together in a multi-supplier environment.

    Map SIAM Roles and Responsibilities

    Identify the key roles across the three SIAM layers, from the SIAM Manager and Service Owner to supplier relationship and governance-board roles, and understand how accountability is shared.

    Apply SIAM Practices and Governance

    Use collaboration, performance management, tooling integration and assurance practices to coordinate providers and maintain end-to-end service quality across the ecosystem.

    Integrate ITSM Processes Across Providers

    Coordinate incident, problem, change and service-level management across multiple suppliers so services stay coherent and accountable from end to end.

    Plan a SIAM Implementation Roadmap

    Work through the Discovery and Strategy, Plan and Build, Implement, and Run and Improve stages, and compare the internal, external, hybrid and lead-supplier integrator models.

    Manage SIAM Challenges and Related Practices

    Recognise cultural, governance and commercial risks in multi-supplier delivery, and see how SIAM aligns with ITIL, COBIT, ISO/IEC 20000, Agile and DevOps.

    Who Should TakeSIAM Certification Training in Jordan?

    Service Integration Lead

    Service Manager

    Vendor Manager

    IT Service Manager

    Transformation Lead

    Process Owner / Process Manager

    Service Architect

    Programme Manager (Multi-supplier)

    Who Can Take This Certification Training

    SIAM Foundation Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service integration and management learning journey.

    SIAM Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1195

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    SIAM Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom SIAM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    SIAM Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service integration capabilities, improve multi-provider governance, and standardize service management practices across teams. This format is ideal for SIAM Foundation training for companies in Jordan seeking to build scalable service integration capabilities.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    SIAM Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides SIAM Foundation coaching for professionals seeking individualized support and focused guidance on service integration models, governance frameworks, and implementation practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    SIAM Foundation Live Virtual Training

    SIAM Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1195

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in JordanFor SIAM Foundation Professionals and Teams

    Invensis Learning delivers structured SIAM Foundation training for professionals and organisations in Jordan who want to govern multi-supplier IT environments with confidence. Our programmes combine EXIN-aligned courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we focus on practical understanding, real-world application and exam readiness, backed by ISO-certified quality and information-security standards.

    • EXIN-aligned SIAM Foundation courseware built to the official examination specification
    • Expert trainers with real IT service management and multi-supplier experience
    • Online (live virtual) and classroom formats to suit working professionals in Jordan
    • Practice questions and mock exams mapped to the 40-question EXIN exam
    • Dedicated learner support before, during and after training
    • Customised corporate delivery for IT, service management and sourcing teams
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across more than 100 countries

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    SIAM Foundation Training Locations in JordanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    SIAM Foundation Training Location in Jordan

    InterContinental, Islamic Scientific College Street, Jabal Amman, Zahran District, Amman, Amman District, Kasbah District of Amman, Amman, 11180, Jordan

    SIAM Foundation Training Location in Jordan

    Landmark Amman Hotel, Jordan

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    Corporate SIAM Foundation TrainingFor Teams Across Jordan

    • Suitable for small, medium and large IT and sourcing teams
    • Customised schedules aligned with your team's availability
    • Delivery through onsite, live virtual or hybrid formats
    • Trainers experienced in multi-supplier IT service management
    • Role-based examples drawn from banking, telecom and government IT
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Jordan and the region

    Trusted by Leading Organisations

    STSEstartaOptimizaProgressSoftOrange JordanZain Jordan

    What Our Learners Say

    A Clear Model for Multi-Supplier Governance

    "The training finally gave me a clear model for coordinating our many IT suppliers. The mock exams matched the real EXIN questions closely, and I passed on my first attempt with room to spare."

    Rami Haddad

    IT Service Delivery Manager

    0/0

    The Perfect Complement to ITIL

    "As someone from an ITIL background, SIAM Foundation connected the dots between our processes and how they run across different providers. The trainer used real service-integration examples that I now apply at work."

    Lina Qasem

    IT Service Management Analyst

    0/0

    Practical and Immediately Useful

    "Coordinating major incidents across several vendors used to be chaotic. The sessions on cross-provider incident and problem management gave me a practical framework I use every week."

    Omar Al-Zoubi

    Incident Manager

    0/0

    Flexible Learning That Fit My Week

    "The live virtual format worked perfectly around my schedule in Amman. The content on supplier management and end-to-end SLAs was exactly what my role needed, and support was quick throughout."

    Dina Nasser

    IT Vendor Coordinator

    0/0

    Raised Our Whole Team's Governance Maturity

    "We trained our operations team so everyone shared one language for governing suppliers. Coordination across our providers improved noticeably, and the delivery was well organised for a corporate group."

    Khaled Mansour

    IT Operations Lead, Telecommunications Sector

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    Tailored, Professional Corporate Training

    "Invensis Learning tailored the SIAM programme to our banking IT context and scheduled it around our teams. The shared vocabulary has made our multi-vendor reviews far more productive."

    Sana Obeidat

    Head of Learning and Development, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The EXIN SIAM Foundation certification validates your knowledge of Service Integration and Management (SIAM): the concepts, roles, processes and governance used to manage multiple IT service providers in a multi-supplier environment. It is the entry-level credential in the EXIN SIAM scheme.

    General

    What is the EXIN SIAM Foundation certification?

    The EXIN SIAM Foundation certification validates your knowledge of Service Integration and Management (SIAM): the concepts, roles, processes and governance used to manage multiple IT service providers in a multi-supplier environment. It is the entry-level credential in the EXIN SIAM scheme.

    What is SIAM?

    SIAM (Service Integration and Management) is a methodology for environments where several providers deliver IT services to one customer organisation. It introduces a service integrator layer that coordinates providers to ensure end-to-end service delivery and clear accountability.

    Who should take SIAM Foundation training in Jordan?

    It suits IT service management professionals, service owners, incident and problem managers, sourcing and vendor specialists, and ITIL-qualified staff working in or with multi-supplier environments across Jordan's banks, telecoms, government and IT services sectors.

    Is the SIAM Foundation certification worth it for my career?

    Yes. As Jordan's organisations move to multi-vendor and managed-services delivery, service-integration skills are in demand and scarce. SIAM Foundation opens roles from service delivery to supplier management and complements ITIL well. Talk to a learning advisor to plan your path.

    Are there any prerequisites for SIAM Foundation?

    No. EXIN SIAM Foundation has no formal prerequisites and is open to all. Basic familiarity with IT service management, such as an ITIL Foundation background, is helpful but not required.

    How long is the SIAM Foundation certification valid?

    The EXIN SIAM Foundation certification is valid for lifetime. It does not expire and needs no renewal, continuing education or re-examination.

    Pricing

    How much does SIAM Foundation training cost in Jordan?

    SIAM Foundation training fees in Jordan vary by format (live virtual, classroom or corporate) and the resources included. Pricing is available on request. Contact us for a quote or to ask about group and corporate rates.

    What is included in the SIAM Foundation course fee?

    The fee typically includes EXIN-aligned courseware, expert-led training, practice questions, mock exams, learner support and a course completion certificate. Whether the EXIN exam voucher is included depends on the package selected, so confirm when you enrol.

    Is the EXIN exam fee included in the training price?

    It depends on the package. EXIN exam pricing varies by region and purchasing channel and is often bundled by accredited training providers. Ask your learning advisor whether the exam voucher is part of your chosen plan.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT service management, sourcing and PMO teams. Contact us for a tailored quote for your team in Jordan.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the SIAM Foundation exam?

    The EXIN SIAM Foundation exam is a closed-book, multiple-choice examination with single-answer questions, based on the EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge published by Scopism. You can sit it online with EXIN proctoring or at an accredited test location.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes (one hour). It is a closed-book examination.

    What is the passing score for the SIAM Foundation exam?

    The pass mark is 65%: you need at least 26 correct answers out of 40 to pass.

    What topics does the SIAM Foundation exam cover?

    The exam covers seven areas: introduction to SIAM, the SIAM implementation roadmap, roles and responsibilities, SIAM practices, processes to support SIAM, SIAM challenges and risks, and SIAM alongside other practices such as ITIL, COBIT and ISO/IEC 20000.

    What if I do not pass the exam the first time?

    You can re-sit the EXIN SIAM Foundation exam. Re-examination policies and fees are set by EXIN and vary by channel. Our trainers provide practice questions and mock exams so you can prepare with confidence and reduce the risk of a re-sit.

    Where can I take the SIAM Foundation exam in Jordan?

    You can take it online through EXIN's proctored exam system from home or office, or at an EXIN accredited test location. It is usually arranged through the accredited training provider as part of a training and exam package.

    Course Content

    What will I learn in SIAM Foundation training?

    You will learn the SIAM ecosystem and layers, SIAM roles and governance, SIAM practices, how ITSM processes integrate across multiple providers, the SIAM implementation roadmap, and common challenges and risks, all aligned to the EXIN examination specification.

    What learning resources are provided?

    You receive EXIN-aligned courseware, references to the EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge, plus practice questions, mock exams and quizzes to support your preparation.

    Do I need prior ITIL or ITSM experience to join?

    No. SIAM Foundation is beginner-friendly with no formal prerequisites. An ITIL Foundation or general ITSM background makes the content easier to grasp but is not required; the training builds the knowledge you need.

    Is the courseware aligned to the current SIAM standard?

    Yes. The courseware follows the current EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge (SIAM BoK) published by Scopism, the primary reference for the exam.

    How is the training delivered and how long is it?

    Training is delivered as online (live virtual) instructor-led sessions and classroom formats, typically over a two-day, 16-hour programme, with customised corporate delivery available for teams.

    Enrollment

    How do I enrol in the SIAM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule in Jordan.

    How soon can I start?

    New live virtual and classroom batches run regularly. Check the upcoming schedules or speak with our team to find the next batch that fits your timeline.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.