Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is VeriSM and Why It Matters for Modern ITA Framework-Agnostic Approach

    The VeriSM Foundation (VeriSM-F) certification validates your understanding of VeriSM, a service management approach built for the digital age. VeriSM Foundation certification training in Jordan, delivered by Invensis Learning, prepares IT and business professionals to define a service management approach that fits their own organisation rather than following a single prescriptive framework. VeriSM is governed by EXIN and based on the VeriSM framework developed by the IFDC. The course follows the current EXIN VeriSM Foundation Examination Specification and covers seven topic areas: the Service Organisation, Service Culture, People and Organisational Structure, the VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started. You learn how the management mesh integrates resources, environment, and management practices such as ITIL, Agile, DevOps and Lean. With Jordan's ICT sector contributing around 12% of GDP and a national digital transformation drive underway, a modern, framework-agnostic credential positions you for service management roles across telecoms, banking, and IT services. Start your VeriSM journey with Invensis Learning and step into digital service management with confidence.

    Invensis Learning is an EXIN Accredited Training Provider in Jordan, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is VeriSM and Why It Matters for Modern ITA Framework-Agnostic Approach

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Jordan, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in JordanDo You Qualify for the VeriSM™ Foundation Exam?

    What You Gain from VeriSM Foundation CertificationValue for Your Career and Team

    VeriSM Foundation Exam Format in JordanWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Jordan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where VeriSM Skills Take Your Career in JordanRoles, Demand and Pay

    VeriSM Foundation opens the door to modern service management roles across Jordan, from service desk and ITSM analyst positions through to service delivery and IT operations management. As telecoms, banks and IT services firms accelerate digital transformation and cloud adoption, professionals who can integrate multiple frameworks into one flexible approach are increasingly valued. Demand spans the ICT sector, and here is what the Jordanian market is telling us right now.

    Market Forces Driving Modern Service Management Demand in Jordan

    VeriSM Foundation is more than a certificate. It is a modern service management toolkit for a digitising economy. Join professionals in Jordan who unify frameworks and put the consumer at the centre of service delivery. Start your journey today.

    Your Jordan Career Transformation

    Your Career Before and After VeriSM Foundation

    See the Shift

    Jordan's ICT market is expanding fast, with digital transformation, cloud and AI reshaping how services are delivered. Employers increasingly separate professionals who can define a modern service management approach from those who cannot. Here is which side of that line you want to be on.

    Sources: SalaryExplorer, PayScale, Glassdoor (Jordan) 2026.

    How to Get VeriSM Foundation Certified in JordanStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills You Will Build in VeriSM Foundation TrainingCapabilities for the Digital Age

    This programme develops the knowledge tested across the seven EXIN VeriSM Foundation topic areas. By the end, you can explain the VeriSM model, apply the management mesh, and describe how modern practices and technologies support digital service management.

    The Service Organisation and Value

    Understand what a service is, how value is co-created between provider and consumer, and why digital transformation demands outcome-based, service-centric thinking.

    Building a Service Culture

    Learn how organisational values, consumer-centric behaviours and servant leadership shape a service culture, and how people and structure influence service delivery.

    The VeriSM Model and Management Mesh

    Master the VeriSM model, its governance and principles, and the management mesh that integrates resources, environment and practices through Define, Produce, Provide and Respond.

    Applying Progressive Practices

    Learn how ITIL, Agile, DevOps, Lean, SIAM and other practices fit within the mesh, and how to select and combine them for your organisation's context.

    Harnessing Innovative Technologies

    Explore how cloud, AI and automation, IoT, big data and analytics act as resources in the mesh and reshape modern service management and delivery.

    Getting Started with VeriSM

    Understand the practical steps to assess maturity, define an initial management mesh, integrate existing frameworks, and drive continuous improvement.

    Who Should TakeVeriSM Foundation Certification Training in Jordan?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1195

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Jordan seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1195

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for VeriSM Training in JordanAccredited, Expert-Led Training

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations in Jordan who want a modern, flexible approach to service management. As an accredited EXIN training partner and trusted VeriSM Foundation training company in Jordan, we combine experienced instructors, courseware aligned to the official examination specification, and flexible delivery formats. Whether you enrol as an individual or arrange corporate training for your team, you gain a professional learning experience focused on practical understanding, real-world application, and readiness for the EXIN VeriSM Foundation exam.

    • Accredited EXIN training partner delivering VeriSM Foundation preparation
    • Experienced trainers with real-world IT service management expertise
    • Flexible formats: live online, classroom and corporate group training
    • Courseware aligned to the current EXIN VeriSM Foundation Examination Specification
    • Practice questions and mock assessments mapped to the 40-question exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Scalable delivery for individuals and teams across Jordan and the region

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in JordanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Jordan

    InterContinental, Islamic Scientific College Street, Jabal Amman, Zahran District, Amman, Amman District, Kasbah District of Amman, Amman, 11180, Jordan

    VeriSM Foundation Training Location in Jordan

    Landmark Amman Hotel, Jordan

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    Corporate VeriSM Foundation Training in JordanFor Your Teams

    • Suitable for small, medium and large teams across your organisation
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Trainers with practical IT service management and industry experience
    • Role-based, context-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams in Amman and across the region

    Leading Organisations

    Zain JordanOrange JordanUmniahArab BankProgressSoftOptimiza

    What Our Learners Say

    A Modern View of Service Management

    "The training finally connected the frameworks I already used. I now see how ITIL, Agile and DevOps fit inside one management mesh, and the mock questions made the EXIN exam far less intimidating."

    Omar Haddad

    IT Service Analyst

    0/0

    Accessible Even Without an IT Background

    "As someone from a business background, I appreciated that VeriSM Foundation needs no prior IT experience. The trainer explained the VeriSM model clearly and I passed on my first attempt."

    Lina Qasem

    Business Operations Lead

    0/0

    Immediately Useful at Work

    "Practical and well paced. The sessions on the management mesh and progressive practices helped me apply consumer-centric thinking to our service desk straight away."

    Rami Nasser

    Service Delivery Coordinator

    0/0

    Great Fit for a Cross-Functional Team

    "We trained a mixed IT and business team and it gave everyone a shared service management language. The live virtual delivery worked well for our schedules and the outcomes were measurable."

    Dana Faisal

    IT Training Manager, Telecoms Sector

    0/0

    Standardised Our Service Approach

    "The corporate programme helped us standardise how our teams approach services as we expand regionally. Invensis Learning coordinated everything and the trainer tailored examples to our sector."

    Khaled Mansour

    Head of IT, Financial Services

    0/0



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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation (VeriSM-F) is EXIN's entry-level credential that validates your understanding of VeriSM, a service management approach for the digital age. It is designed for IT and business professionals in Jordan who want to understand modern, flexible service management, with no prior experience required.

    General

    What is the VeriSM Foundation certification and who is it for?

    VeriSM Foundation (VeriSM-F) is EXIN's entry-level credential that validates your understanding of VeriSM, a service management approach for the digital age. It is designed for IT and business professionals in Jordan who want to understand modern, flexible service management, with no prior experience required.

    Is VeriSM Foundation worth it for professionals in Jordan?

    Yes. With Jordan's ICT sector contributing around 12% of GDP and a national digital transformation drive underway, employers value a modern, framework-agnostic service management credential. VeriSM Foundation helps you stand out for service delivery, ITSM and IT operations roles across telecoms, banking and IT services.

    Is VeriSM Foundation recognised internationally and in Jordan?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries, and VeriSM Foundation is valued globally as a modern service management credential. It is particularly relevant to organisations in Jordan undergoing digital transformation or using multiple frameworks.

    Do I need prior IT service management experience?

    No. VeriSM Foundation has no formal prerequisites and is open to all. It is the entry point to the EXIN VeriSM scheme and is designed to be accessible to both IT and business professionals, whatever their career stage.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is for lifetime. The credential does not expire, and there is no renewal, re-examination or continuing education requirement to keep it valid.

    Pricing

    How much does VeriSM Foundation training cost in Jordan?

    Training is available on request, as pricing depends on the format you choose, such as live online, classroom or corporate group training. Contact a learning advisor for a tailored quote for Jordan.

    What is included in the course fee?

    The fee typically includes instructor-led training aligned to the EXIN Examination Specification, courseware, practice questions, mock assessments and learner support. The EXIN exam is usually arranged as part of an accredited training and exam bundle. Request a quote for full inclusions.

    Is the EXIN exam fee included in the training price?

    The exam is commonly bundled with accredited training, though EXIN pricing varies by region and channel and is billed in USD or EUR. Confirm the current exam fee and bundle details when you request a quote.

    Do you offer corporate or group discounts in Jordan?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and departments. Ask about corporate or group pricing for your organisation in Amman or elsewhere in Jordan.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is a closed-book, single-answer multiple-choice examination based on the official EXIN Examination Specification. It covers seven topic areas, from the Service Organisation and Service Culture to the VeriSM Model and Getting Started.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes (1 hour). It is closed book with single-answer questions.

    What is the passing score for the VeriSM Foundation exam?

    The passing score is 65%, which means you must answer at least 26 of the 40 questions correctly to pass. Our practice questions and mock assessments are mapped to this standard to build your readiness.

    Where can I take the VeriSM Foundation exam in Jordan?

    You can take the exam online through EXIN's online proctored exam system, or at an EXIN accredited testing location. It is typically arranged through an accredited training provider as part of a training and exam bundle.

    What if I do not pass on the first attempt?

    You can resit the EXIN VeriSM Foundation exam. Re-sit fees and policy vary by region and channel, so confirm the current details when you enrol. Our mock exams and trainer support are designed to help you pass the first time.

    Course Content

    What topics does the VeriSM Foundation training cover?

    The training covers all seven EXIN topic areas: the Service Organisation, Service Culture, People and Organisational Structure, the VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started. It centres on the VeriSM model and the management mesh.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can create a flexible service management approach suited to its own context and pattern.

    Is the courseware aligned with the current EXIN exam specification?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework, so what you study reflects what the exam assesses.

    Will I get study materials and practice questions?

    Yes. You receive structured courseware covering the seven topic areas, along with practice questions and mock assessments aligned to the 40-question exam, to help you identify weak areas and build confidence.

    Can a beginner take this course?

    Absolutely. VeriSM Foundation has no prerequisites and assumes no prior service management knowledge. It is built to be accessible to beginners as well as experienced IT and business professionals.

    Enrollment

    How do I enrol in VeriSM Foundation training in Jordan?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches open regularly across live online and classroom formats. See upcoming schedules or speak with a learning advisor to find the next available start date that suits you in Jordan.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    Whom do I contact for guidance before enrolling?

    Our learning advisors can help you choose the right format and schedule and answer any questions about the EXIN exam. Reach out through the enquiry form or contact details on this page to get started.