Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme, governed by AXELOS and examined by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver, and continually improve value in modern digital environments. Invensis Learning's ITIL 5 Foundation certification training in Jordan is built around the current ITIL 5 (Version 5.0) syllabus. Across a 16-hour instructor-led programme, you explore value co-creation, the four dimensions of product and service management, the seven guiding principles, the product and service lifecycle, and Value Stream Mapping and Management, then prepare for the 40-question, 60-minute exam. Whether you work in Amman's telecom, banking, or fast-growing IT outsourcing sector, this globally recognised credential signals current, digital-era ITSM knowledge to employers. With no formal prerequisites, it is an accessible first step for IT and business professionals alike. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Jordan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Jordan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in JordanDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn the ITIL 5 Foundation CredentialValue for Your Career and Your Team

    ITIL V5 Foundation Exam Format in JordanWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Jordan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL Skills Take Your Career in JordanRoles, Demand and Pay

    IT service management skills are in growing demand across Jordan as banks, telecoms and a booming outsourcing sector modernise how they run digital services. Certified professionals move into roles from service desk analyst and IT support engineer through to change manager, service delivery manager and IT operations lead. With the National Digital Transformation Strategy 2026-2028 in motion and the ICT sector contributing close to 12% of GDP, employers increasingly value up-to-date ITSM credentials, and here is what the market is telling us right now.

    IT Service Management Challenges Fuelling Demand in Jordan

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for the service management challenges Jordanian employers face today. Join professionals turning modern ITSM into real value. Start your journey today.

    Your Jordan Career Transformation

    Your Service Management Career, Reimagined

    The Shift ITIL 5 Foundation Delivers

    Jordan's IT market is expanding with national digital transformation, a growing outsourcing sector and modernising banks and telecoms, and employers increasingly separate professionals with current ITSM credentials from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, worldsalaries (Jordan) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in JordanStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Jordan is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will Master in This ProgrammeSkills Built on the ITIL 5 Syllabus

    In ITIL 5 Foundation training you will learn to manage digital products and services across their full lifecycle using the ITIL Value System, the seven guiding principles, and value stream management. By the end, you can speak the language of modern ITSM and are ready for the ITIL 5 (Version 5.0) exam.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle keeps that value flowing.

    Value Co-Creation

    Learn how value is created together with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions of Service Management

    Explore Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for a holistic view of every service and component.

    The ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated framework.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how the stages work together to create value.

    ITIL Management Practices

    Understand the role of ITIL 5 management practices and official practice guides in enabling consistent, effective ways of working that adapt to your organisational context.

    Continual Improvement and Value Streams

    Use the continual improvement model and Value Stream Mapping and Management to make work visible, remove waste, and improve flow, outcomes and long-term performance.

    Who Should TakeITIL V5 Foundation Certification Training in Jordan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in JordanAccredited and Learner-First

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Jordan looking to build modern service management capability. As a PeopleCert Accredited Training Organization, our programmes combine accredited instructors, ITIL 5 aligned courseware, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Jordan, Invensis Learning focuses on outcomes that matter to your career and your organisation. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • Expert, PeopleCert-accredited trainers with real IT service management experience
    • Flexible formats: live virtual, classroom and corporate group training
    • 16-hour programme aligned to the ITIL 5 (Version 5.0) syllabus
    • ITIL 5 aligned courseware, case studies, mock exams and practice questions
    • Exam voucher guidance and first-attempt exam preparation support
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after your training

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in JordanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Jordan

    InterContinental, Islamic Scientific College Street, Jabal Amman, Zahran District, Amman, Amman District, Kasbah District of Amman, Amman, 11180, Jordan

    ITIL Version 5 Foundation Training Location in Jordan

    Landmark Amman Hotel, Jordan

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    Corporate ITIL Training for Jordan TeamsUpskill Your Team

    • Customised delivery for small, medium and large service teams
    • Flexible onsite, live virtual or hybrid training across Jordan
    • Schedules aligned with your team's availability and workload
    • Role-based, industry-relevant examples for banking, telecom and outsourcing
    • PeopleCert-accredited trainers and ITIL 5 aligned courseware
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for local, regional and global teams

    Organisations We Support

    Orange JordanZain JordanArab BankAramexUmniahSTS

    What Our Learners Say

    Passed with Confidence

    "The ITIL 5 Foundation course finally made the Value System click for me. The trainer used real service desk examples I recognised from work, and the mock exams gave me the confidence to pass the Version 5.0 exam first time."

    Layla Haddad

    Service Desk Team Lead

    0/0

    Practical and up to Date

    "As an IT support engineer in Amman, I wanted a current credential, not an outdated one. The guiding principles and value stream mapping topics were practical, and I now apply them to how we handle incidents and changes."

    Omar Al-Rashid

    IT Support Engineer

    0/0

    Great for Beginners

    "I came in with no ITIL background and the trainers made the four dimensions and product lifecycle easy to follow. The live virtual format fit around my job, and the courseware was clear and well structured."

    Rania Khoury

    Junior ITSM Analyst

    0/0

    Standardised Our Service Practice

    "We trained our operations team on ITIL 5 Foundation to standardise how we run digital services. Invensis Learning tailored the examples to our telecom context, and the shared vocabulary has already improved how the team prioritises work."

    Khaled Nasser

    IT Operations Manager, Telecom Sector

    0/0

    Reliable Corporate Delivery

    "As an L&D lead in banking, I needed a provider who could deliver accredited ITIL 5 training on-site for a mixed-experience group. The coordination was smooth, the trainer was excellent, and our completion and exam results were strong."

    Dana Suleiman

    Learning and Development Manager, Banking Sector

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you current, digital-era service management knowledge that employers across Jordan's telecom, banking, government and outsourcing sectors value. As the ICT market grows and national digital transformation accelerates, a recognised ITSM credential helps you stand out and progress into service management roles.

    General

    Is ITIL 5 Foundation worth it for professionals in Jordan?

    Yes. ITIL 5 Foundation gives you current, digital-era service management knowledge that employers across Jordan's telecom, banking, government and outsourcing sectors value. As the ICT market grows and national digital transformation accelerates, a recognised ITSM credential helps you stand out and progress into service management roles.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme, governed by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. Key changes from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System.

    Who should take ITIL 5 Foundation?

    ITIL 5 Foundation suits IT and business professionals alike, including service desk analysts, IT support engineers, product owners, DevOps and Agile practitioners, and anyone new to ITIL. It is also ideal for professionals updating their knowledge from an earlier ITIL version.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Jordan?

    Training fees vary by format, whether live virtual, classroom or corporate group training, and are available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Contact a learning advisor for a tailored quote for Jordan.

    What is included in the course fee?

    The training fee typically includes ITIL 5 aligned courseware, case studies, practice questions, mock exams and learner support, with exam voucher guidance. Confirm exact inclusions when you request your quote.

    Is the exam fee included in the training price?

    Exam arrangements vary by package. In many cases the PeopleCert exam voucher is bundled with accredited training, while pricing can differ by region and channel. Ask your advisor whether the exam is included in your chosen plan.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments and service teams across Jordan. Request a group quote for your team.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour). It is a closed-book, multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means you must answer at least 26 of the 40 questions correctly to pass.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare effectively.

    What if I do not pass on the first attempt?

    You can re-sit the exam. Our training focuses on first-attempt readiness through mock exams and practice questions, and we guide you on booking a re-sit if needed. Verify the current re-sit policy at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an accessible entry point with no prior ITIL knowledge required. Our trainers build concepts from the ground up and support mixed-experience groups with clear examples and practice.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply them in real digital environments.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) syllabus published by PeopleCert and AXELOS, so you learn the latest digital product and service management approach.

    How long is the training programme?

    The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days. It covers all nine Foundation topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Jordan?

    We offer live virtual (online) instructor-led training, classroom training, and customised corporate group training, so professionals across Amman and the wider region can choose the format that fits their schedule.

    How soon can I start?

    New batches run regularly across live virtual and corporate formats. See upcoming schedules or speak with an advisor to find the next start date that works for you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include added flexibility. Reach out to our team for the details that apply to your enrolment.