Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification Training in Japan?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Japan gives IT and business professionals a modern grounding in digital product and service management. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, built for the digital era with a stronger focus on value co-creation, the product and service lifecycle and value stream management. This programme suits service desk analysts, IT operations staff, digital product managers and DevOps or Agile practitioners across Japan who want the current-edition ITSM credential. As Japanese organisations modernise legacy systems ahead of the METI digital cliff, employers increasingly value people who can align technology to business outcomes. You learn the ITIL Value System, the seven guiding principles and the nine Foundation topic areas, then sit the 40-question ITIL 5 exam through PeopleCert. Start your ITIL 5 journey with Invensis Learning and earn a globally recognised credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Japan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification Training in Japan?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Japan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in JapanDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 CertificationValue for Professionals and Teams in Japan

    ITIL V5 Foundation Exam Format in JapanWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Japan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in JapanWhy ITIL 5 Certification Pays Off

    ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation has quickly become a marker of current-edition ITSM knowledge across Japan. As enterprises race to modernise legacy systems ahead of the METI digital cliff and close a widening talent gap, employers in IT services, finance, manufacturing and the public sector are hiring certified service management professionals. Demand runs from service desk analyst up to IT service manager and IT operations manager, and here is what the market shows right now.

    Industry Forces Driving ITIL 5 Demand in Japan

    ITIL 5 Foundation is more than a certificate. It is your route into modern IT service management in Japan. Join professionals who turn legacy modernisation and DX into real business value. Start today.

    Your Japan Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Japan's IT sector is modernising fast under DX pressure and a shrinking talent pool, and employers increasingly separate professionals who know the current ITIL framework from those who do not. Here is which side of that line you want to be on.

    Sources: SalaryExpert, Glassdoor, PayScale (Japan) 2026; METI.

    How to Get ITIL V5 Founfdation Certified in JapanStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Japan is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 5For Modern IT Service Management

    In ITIL 5 Foundation training you will learn how to manage digital products and services across their lifecycle using the ITIL Value System. By the end you can apply the seven guiding principles, map value streams and drive continual improvement in real IT environments.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created, and how the product and service lifecycle keeps that value flowing in modern IT environments.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one system that co-creates value for stakeholders.

    The Seven Guiding Principles

    Apply Focus on value, Start where you are, Progress iteratively with feedback, Collaborate and promote visibility, Think and work holistically, Keep it simple and practical, and Optimise and automate to real decisions.

    The Four Dimensions

    Balance Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for a holistic view of every product and service.

    ITIL Management Practices

    Explore how practices such as incident management, problem management, change enablement and the service desk give teams consistent, effective ways of working that adapt to context.

    Value Stream Mapping and Management

    Learn to map value streams, spot waste, improve flow and use metrics to raise delivery performance and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Japan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    JPY 220000

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    JPY 220000

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Training in Japan?

    As a leading ITIL Version 5 Foundation training company in Japan, Invensis Learning is a PeopleCert Accredited Training Organisation delivering ITIL 5 Foundation training to individuals and teams across Japan. Our programmes combine PeopleCert-accredited trainers, ITIL 5-aligned courseware, flexible delivery and dedicated learner support. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organisation with ITIL 5-aligned courseware
    • PeopleCert-accredited trainers with real IT service management experience
    • Flexible live virtual, classroom and self-paced learning formats
    • Practice questions and mock exams mapped to the ITIL 5 exam
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Japan
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Trusted by professionals and organisations across many industries

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in JapanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Japan

    Halekulani Okinawa,1967-1 Nakama, Onna Kunigami District, Okinawa 904-0401, Japan

    ITIL Version 5 Foundation Training Location in Japan

    Aman Tokyo, The Otemachi Tower, 1 Chome-5-6 Ōtemachi, Chiyoda City, Tokyo 100-0004, Japan

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    Corporate ITIL 5 TrainingFor Teams in Japan

    • Suitable for small, medium and large IT teams
    • Customised schedules aligned to your team's availability
    • Delivery through onsite, live virtual, hybrid or blended formats
    • PeopleCert-accredited trainers with ITSM and industry experience
    • Role-based, industry-relevant examples for better workplace use
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Japan and global locations

    Leading Organisations

    FujitsuNTT DataNECHitachiSonyRakuten

    What Our Learners Say

    The Guiding Principles Finally Clicked

    "The training made the ITIL Value System and guiding principles click for me. I now frame service desk work around value and outcomes, and the mock exams meant I walked into the ITIL 5 exam feeling ready."

    Kenji Tanaka

    Service Desk Lead

    0/0

    Clear, Practical and Job-Ready

    "Coming from a support background, the product and service lifecycle content gave me a much clearer view of how our services create value. The trainer used real IT examples that mapped straight to my daily work."

    Yuki Sato

    IT Support Engineer

    0/0

    Value Stream Mapping I Could Use at Once

    "Value stream mapping was the highlight for me. I could immediately use it to spot delays in our incident handling. The live virtual format fit around my shifts, and the practice questions were well aligned to the exam."

    Aiko Yamamoto

    IT Operations Analyst

    0/0

    A Shared Language Across the Team

    "We trained our service management team on ITIL 5 to standardise practice across the group. The shared language on incidents, changes and value streams has already improved how the team works together during our modernisation programme."

    Hiroshi Nakamura

    IT Service Management Lead

    0/0

    Reliable Partner for Team Upskilling

    "As an L&D lead in financial services, I needed a provider that could deliver current ITSM training at scale. The scheduling was flexible, the courseware was PeopleCert-aligned, and our staff passed at a strong rate."

    Mei Kobayashi

    L&D Manager, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in Japan?

    Yes. As Japanese firms modernise legacy systems ahead of the METI digital cliff and face a shortfall of up to 790,000 IT professionals by 2030, current ITSM knowledge is in demand. ITIL-certified professionals report around an 11% pay premium, and the credential opens service management and operations roles.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, dedicated Value Stream Mapping and Management, an updated ITIL Value System, and a stronger digital-era orientation.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. It is designed as an accessible entry point for both IT and business professionals.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify current renewal options at peoplecert.org.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is recognised by employers globally. PeopleCert operates in over 200 countries, so the credential travels well beyond Japan.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5-aligned courseware, practice questions, full mock exams, trainer-led sessions and learner support. An exam voucher is often bundled in accredited packages. Request a quote to confirm what is included in your plan.

    How much does ITIL 5 Foundation training cost in Japan?

    Pricing is available on request and varies by format, such as live virtual, classroom or corporate group training. Talk to a learning advisor for current fees and upcoming batches in Japan.

    Is the PeopleCert exam fee included in the training price?

    The PeopleCert exam fee varies by region and purchasing channel, and is often bundled with accredited training as a combined package. Ask our team whether the exam voucher is included in your chosen plan.

    Do you offer corporate or group discounts in Japan?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and DX teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 (Version 5.0) syllabus from AXELOS (PeopleCert). It tests knowledge and comprehension across the nine Foundation topic areas.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice test.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%. You need to answer at least 26 of the 40 questions correctly to pass, so aim for broad understanding across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam in Japan?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged as part of your training and exam package.

    What if I do not pass the exam on the first attempt?

    Our practice questions, mock exams and trainer guidance are built to support a first-attempt pass. If you need to resit, PeopleCert's re-sit policy applies. Ask our team about retake support before you book.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    Training covers the nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation has no prerequisites and no prior ITIL knowledge is required. The training starts from the core concepts, so it suits IT and business professionals who are new to service management.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams mapped to the 40-question, 60-minute exam format, helping you find weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) syllabus published by AXELOS (PeopleCert), the fifth iteration of the ITIL framework.

    What are the ITIL guiding principles covered in the course?

    The course covers all seven guiding principles: Focus on value, Start where you are, Progress iteratively with feedback, Collaborate and promote visibility, Think and work holistically, Keep it simple and practical, and Optimise and automate.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol online in a few steps and join an upcoming batch. Choose your format, complete payment, and you will receive access to schedules, courseware and resources. Talk to a learning advisor to see the next dates in Japan.

    What training formats are available in Japan?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced e-learning and customised corporate group training, so you can pick the format that fits your schedule.

    Who should take ITIL 5 Foundation training?

    It suits service desk analysts, IT operations staff, digital product managers, and DevOps, Agile or SRE practitioners, plus business professionals who work with digital service teams and want the current ITSM framework.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.