Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and our ITIL 5 Foundation Certification Training in Tokyo prepares you to earn it with confidence. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices organisations use to co-create and continually improve value. ITIL 5 (Version 5.0) is the fifth iteration of the world's most widely adopted IT service management framework, updated for the digital era with a product and service lifecycle focus and a dedicated topic on Value Stream Mapping and Management. For Tokyo professionals working across large system integrators, banks and manufacturers, it signals current, credible ITSM knowledge. Whether you are new to ITIL or moving up from ITIL 4, this course gives you a recognised, digital-first credential. Start your ITIL 5 journey with Invensis Learning and prove your skills to employers across the capital.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tokyo, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tokyo, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in TokyoDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth EarningThe Payoff for You and Your Team

    ITIL V5 Foundation Exam Format in TokyoWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Tokyo

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in TokyoRoles, Demand and Pay

    ITIL 5 Foundation has become a practical marker of current ITSM knowledge across Tokyo, valued by system integrators, banks, manufacturers and telecoms that run large digital service operations. As Japan tackles a deep IT talent shortage and accelerates digital transformation, certified service management professionals are in demand from the service desk to IT operations leadership. Here is what the Tokyo market is telling us right now.

    What Is Driving ITSM Demand Across Tokyo

    ITIL 5 Foundation is more than a credential. It is a career step for professionals who keep digital services running and improving. Join learners across Tokyo who turn service management skills into recognised capability. Start your journey today.

    Your Tokyo Career Transformation

    Your ITSM Career Before and After ITIL 5,

    The Shift This Credential Delivers

    Tokyo's digital service market is expanding as employers modernise legacy systems and race to fill a wide IT talent gap. Increasingly, they separate professionals with current, certified ITSM knowledge from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert (Tokyo) 2026.

    How to Get ITIL V5 Founfdation Certified in Tokyo Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Tokyo is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will BuildCapability You Can Apply at Work

    This ITIL 5 Foundation training gives you practical command of the nine topic areas in the ITIL 5 (Version 5.0) syllabus. By the end, you can speak the language of digital service management, apply the guiding principles, and prepare confidently for the ITIL 5 Foundation exam.

    Digital Product and Service Concepts

    Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle keeps that value flowing, the foundation of modern ITSM.

    Co-Create Value with Stakeholders

    Learn how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    Work Across the Four Dimensions

    Apply the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view of service management.

    Navigate the ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    Apply the Seven Guiding Principles

    Use the seven guiding principles, from Focus on Value to Optimise and Automate, to make better decisions, collaborate effectively and adapt ITIL to real digital environments.

    Manage the Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    Put ITIL Management Practices to Work

    Explore the role of ITIL management practices and official practice guides in enabling consistent, effective ways of working that teams can adapt to their own context.

    Map Value Streams and Improve Continually

    Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term service performance.

    Who Should TakeITIL V5 Foundation Certification Training in Tokyo?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    JPY 220000

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    JPY 220000

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train for ITIL 5 Foundation with Invensis LearningYour Certification Partner in Tokyo

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Tokyo who want to build digital service management capability and pass the ITIL 5 exam with confidence. As a PeopleCert Accredited Training Organization, we combine accredited trainers, aligned courseware, flexible delivery and dedicated learner support. As a trusted ITIL Version 5 Foundation training company in Tokyo, we make sure that whether you enrol as an individual or arrange corporate training for your team, you gain a professional learning experience built around practical understanding, real-world application and measurable exam readiness.

    • PeopleCert Accredited Training Organization delivering aligned ITIL 5 courseware
    • Experienced, PeopleCert-accredited trainers with real ITSM experience
    • Flexible live virtual, classroom and onsite formats for Tokyo learners
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • Practice questions, mock exams and first-attempt exam guidance
    • Dedicated learner support before, during and after training
    • Corporate group training tailored to your organisation's goals

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in TokyoInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Tokyo

    Keio Plaza Hotel, 1, Nishi-Shinjuku 2-chome, Nishi-Shinjuku, Shinjuku-ku, Tokyo, 160-8330, Japan

    ITIL Version 5 Foundation Training Location in Tokyo

    Grand Hyatt Tokyo, 3, Roppongi 6-chome, Roppongi, Minato-ku, Tokyo, 106-0032, Japan

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    Corporate ITIL 5 Training in TokyoUpskill Your Team at Scale

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real IT service management expertise
    • Role-based examples relevant to your sector and service estate
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Tokyo, Japan and global sites

    Leading Organisations

    NTT DATAFujitsuNECHitachiRakutenSony

    What Our Learners Say

    The Value System Finally Clicked

    "The ITIL 5 Foundation course finally made the ITIL Value System click for me. The trainer used real service desk examples, and the mock exams meant I walked into the 40-question exam knowing exactly what to expect."

    Kenji Tanaka

    IT Service Desk Lead

    0/0

    A Smooth Step up from ITIL 4

    "I came from an ITIL 4 background and wanted the current credential. The sessions on the product and service lifecycle and value streams were genuinely useful, and I could apply the guiding principles at work the next week."

    Yuki Sato

    Systems Engineer

    0/0

    Practical and Passed First Time

    "Clear, well-paced and very practical. The continual improvement model and the four dimensions are now part of how I think about our operations. I passed on my first attempt thanks to the structured revision."

    Aiko Yamamoto

    IT Operations Analyst

    0/0

    Stronger Service Delivery Across the Team

    "We put our service delivery team through the ITIL 5 Foundation programme. The shared language around value co-creation and management practices improved how the team handles incidents and change. The onsite delivery fitted our schedule well."

    Hiroshi Nakamura

    IT Service Delivery Manager, Banking Sector

    0/0

    Reliable Corporate Training Partner

    "As an L&D lead I needed a provider that could train a mixed group and keep everyone engaged. Invensis coordinated the whole programme, and the ITIL 5 content gave our IT staff a consistent, current framework to work from."

    Mei Kobayashi

    Learning and Development Manager, IT Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    Who should take ITIL 5 Foundation training in Tokyo?

    The course suits IT and business professionals at any stage, including service desk analysts, IT operations staff, developers, product owners, and ITIL 4 holders wanting the current credential. There are no formal prerequisites, so it is open to anyone building modern ITSM knowledge in Tokyo.

    Is ITIL 5 Foundation worth it for my career in Tokyo?

    Yes. ITIL is the world's most widely adopted ITSM framework, and Tokyo employers value current, certified service management skills amid a wide IT talent shortage. Service and IT operations manager roles in Tokyo average around ¥10M to ¥14.6M a year, and ITIL 5 helps you compete for them.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structure, adds Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System for the digital era.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can verify current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Tokyo?

    Training and exam pricing varies by format, schedule and provider, so it is available on request in Japanese yen. Instructor-led and corporate options are quoted separately from the PeopleCert exam fee. Request a quote and a learning advisor will share current Tokyo pricing.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, expert instructor-led sessions, practice questions, mock exams, case studies and learner support, with an exam voucher included in most training and exam packages. Confirm the exact inclusions for your chosen plan when you enrol.

    Is the ITIL 5 exam fee included in the training price?

    In most training and exam bundles the PeopleCert exam voucher is included, but this depends on the plan you choose. Ask a learning advisor to confirm whether the exam is bundled or billed separately for your enrolment.

    Do you offer corporate or group pricing for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and whole departments across Tokyo. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that best suits you or your organisation.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam has 40 multiple-choice questions to be answered in 60 minutes. It is closed book with single-answer questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly. Our structured revision, practice questions and mock exams help you prepare across all nine topic areas.

    Are there any prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through your training and exam package.

    What happens if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam. Our first-attempt guidance, mock exams and trainer support are designed to help you pass the first time, and a learning advisor can explain the current PeopleCert resit process and any applicable fees.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What are the seven ITIL guiding principles?

    The seven guiding principles are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each at work.

    Can a beginner take this course without ITSM experience?

    Yes. ITIL 5 Foundation is an entry-level, digital-era introduction with no prerequisites. The training builds concepts from the ground up with practical examples, so beginners and experienced professionals alike can follow it comfortably.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry-driven case studies, practice questions and mock exams, plus trainer-led guidance. These resources reinforce the nine topic areas and prepare you for the closed-book, 40-question exam.

    Is the courseware aligned with the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0) published by PeopleCert, so you study the current framework and exam content.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Tokyo?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom and onsite training, and self-paced e-learning, plus customised corporate group training. You can choose the format that fits your schedule and learning style in Tokyo.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, typically delivered over two full days or across four half-days. This covers all nine topic areas and prepares you for the 40-question, 60-minute exam.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange the change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment before you book.