Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Training in KobeYour Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System and the product and service lifecycle. Our ITIL 5 Foundation certification training in Kobe helps IT and business professionals build modern, digital-era service management knowledge that Kansai employers value. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with explicit focus on digital product and service management, value stream management and value co-creation. The 16-hour programme covers all nine foundation topic areas and prepares you for the 40-question, 60-minute closed-book exam, where a 65 per cent score (26 of 40) is the pass mark. With Kobe home to major manufacturing, healthcare and technology employers investing in digital transformation, an ITIL 5-F credential positions you to help organisations create, deliver and continually improve value. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kobe, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Training in KobeYour Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kobe, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in KobeDo You Qualify for the ITIL V5 Foundation Exam?

    Why an ITIL 5 Credential Pays OffFor Your Career in Kobe

    ITIL V5 Foundation Exam Format in KobeWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Kobe

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Roles in KobeYour Career Outlook After ITIL 5

    ITIL 5 Foundation opens roles across Kobe's manufacturing, healthcare, IT services and financial sectors, where employers are modernising IT service management for the digital era. As organisations move from ITIL 4 to ITIL 5 and tackle Japan's IT talent shortage, professionals who understand digital product and service management are increasingly sought after, from service desk analyst through to IT service manager. Here is what the Kansai market is telling us now.

    Market Forces Driving ITIL 5 Demand in Kobe

    ITIL 5 Foundation is more than a certificate. It is a career step for professionals who help organisations deliver reliable, valuable digital services. Join learners in Kobe modernising IT service management. Start your journey today.

    Your Kobe Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Kobe's employers are modernising IT service management as digital transformation accelerates across manufacturing, healthcare and technology, and they increasingly separate professionals with a current credential from the rest. Here is which side of that line you want to be on.

    Sources: Robert Half Japan, PayScale, Glassdoor, SalaryExpert (Japan) 2026.

    How to Get ITIL V5 Founfdation Certified in Kobe Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Kobe is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Digital Service Management Skills You Will GainFrom Foundation Concepts to Value Streams

    This ITIL 5 Foundation programme covers all nine official topic areas, building the concepts, vocabulary and practical understanding the current framework expects. By the end, you can explain how organisations create and improve value through digital products and services and are ready for the foundation exam.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how they create value, and how they are managed across the product and service lifecycle in the modern digital era.

    Value Co-Creation

    Explain how value is co-created between providers, consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability in service decisions.

    The Four Dimensions

    Apply the four dimensions of product and service management: Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers.

    The ITIL Value System

    Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Use the guiding principles, from Focus on value to Optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Explain the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    Management Practices and Continual Improvement

    Understand the role of ITIL management practices and how the continual improvement model supports long-term organisational success.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, and use flow metrics to remove waste across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Kobe?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    JPY 220000

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    JPY 220000

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in KobeAccredited, Expert-Led Training

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Kobe and the wider Kansai region. As a PeopleCert Accredited Training Organisation, we combine accredited trainers, aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL 5 Foundation training company in Kobe, provides a professional learning experience built around practical understanding, real-world application and exam readiness. We hold ISO 9001:2015 for quality management and ISO 27001:2022 for information security.

    • PeopleCert-accredited trainers with real IT service management experience
    • Training aligned to the official ITIL 5 Foundation Syllabus (Version 5.0)
    • Flexible live virtual, classroom and corporate group formats
    • Structured 16-hour programme covering all nine foundation topic areas
    • Practice questions and mock exams to build exam readiness
    • Guidance to help you clear the ITIL 5 Foundation exam on first attempt
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across many industries

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    ITIL Version 5 Foundation Training Locations in KobeInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Kobe

    Oriental Hotel, Kyomachisuji, Kaigandori, Chuo Ward, Kobe City, Hyogo Prefecture, 650-0034, Japan

    ITIL Version 5 Foundation Training Location in Kobe

    Kobe Portopia Hotel, 1, Minatojima Nakamachi 6-chome, Chuo-ku, Kobe City, Hyogo Prefecture, 650-0045, Japan

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    Corporate ITIL 5 Foundation Training in KobeFor Your Teams

    • Upskill whole IT and service teams on the current ITIL 5 framework
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Accredited trainers with relevant service management and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Kobe, Kansai and global locations

    Leading Organisations

    Kawasaki Heavy IndustriesKobe SteelSysmexASICSSumitomo RubberMitsubishi Electric

    What Our Learners Say

    Passed on My First Attempt

    "The training made the ITIL 5 Value System and value streams genuinely clear. The mock exams matched the real question style, and I passed the foundation exam on my first attempt. I now use the guiding principles in my service desk work every week."

    Haruki Tanaka

    Service Desk Analyst

    0/0

    A Clear Update to the Latest Edition

    "Coming from an older ITIL background, this course brought me right up to date with digital product and service management. The trainer explained the four dimensions and lifecycle with practical examples I could apply straight away."

    Yuki Nakamura

    IT Infrastructure Engineer

    0/0

    Beginner Friendly and Practical

    "Well structured and easy to follow even without a deep ITIL background. The continual improvement model and value stream mapping sections were the most useful parts for my day-to-day support role."

    Aiko Yoshida

    IT Support Specialist

    0/0

    Standardised Our Team on ITIL 5

    "We trained our IT service team through Invensis Learning to standardise practices on ITIL 5. The onsite delivery fitted our schedule, and the shared vocabulary has already improved how our service desk and operations teams work together."

    Kenji Sato

    IT Service Manager, Manufacturing Sector

    0/0

    Reliable Corporate Training Partner

    "As an L&D lead I needed accredited, current-edition training for our support staff. The programme was well organised, the trainers were credible, and our completion and pass rates were strong. A reliable partner for corporate upskilling."

    Mari Kobayashi

    Learning and Development Lead, Healthcare Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation validates modern digital service management skills that Kobe employers in manufacturing, healthcare, IT services and finance increasingly need. As organisations modernise from ITIL 4 and tackle Japan's IT talent shortage, a current-edition credential helps you stand out for service desk, ITSM and service delivery roles.

    General

    Is ITIL 5 Foundation worth it for my career in Kobe?

    Yes. ITIL 5 Foundation validates modern digital service management skills that Kobe employers in manufacturing, healthcare, IT services and finance increasingly need. As organisations modernise from ITIL 4 and tackle Japan's IT talent shortage, a current-edition credential helps you stand out for service desk, ITSM and service delivery roles.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create, deliver and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core element, adds Value Stream Mapping and Management as a dedicated topic, and updates the value system with a stronger digital-era orientation.

    Who should take ITIL 5 Foundation training?

    It suits IT professionals new to ITIL, practitioners updating from ITIL 4, service desk and operations staff, digital product owners, and business colleagues who work with digital service teams. There are no formal prerequisites, so it is open to anyone wanting current IT service management knowledge.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can verify current renewal options through PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware aligned to the ITIL 5 Foundation Syllabus, the 16-hour instructor-led programme, practice questions, mock exams and learner support. Exam voucher inclusion varies by package. Request a quote to see exactly what is included for your chosen format.

    How much does ITIL 5 Foundation training cost in Kobe?

    Pricing depends on the delivery format you choose, such as live virtual, classroom or corporate group training, and is available on request. Contact a learning advisor for current pricing and any group or corporate options for teams in Kobe.

    Is the exam fee included in the training price?

    This depends on the package. Some bundles include the PeopleCert ITIL 5 Foundation exam voucher, while others price it separately. PeopleCert exam pricing varies by region and channel. Ask us to confirm what your chosen plan includes before you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and cross-functional teams. Ask about corporate and group pricing for a tailored quote.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions to be completed in 60 minutes. It is based on the AXELOS (PeopleCert) ITIL 5 Foundation Syllabus (Version 5.0) and covers nine topic areas at knowledge and comprehension level.

    What is the passing score for the ITIL 5 Foundation exam?

    You need 65 per cent to pass, which means answering at least 26 of the 40 questions correctly. The programme includes practice questions and mock exams to help you reach that mark with confidence.

    Are there any prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare thoroughly for the exam.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is typically arranged as part of a training and exam package.

    What if I do not pass on the first attempt?

    You can re-sit the exam through PeopleCert; verify the current re-sit policy and any fees with PeopleCert. Our training focuses on mock exams and topic practice to help you prepare thoroughly and pass on your first attempt.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course without prior ITIL experience?

    Yes. The course is designed as an entry point and assumes no prior ITIL or ITSM knowledge. Trainers explain concepts with practical examples, and the structured materials help beginners build understanding step by step.

    What are the seven ITIL guiding principles?

    They are: Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; and Optimise and automate. You learn to apply them to real digital service decisions.

    Is the courseware aligned with the latest ITIL syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation Syllabus (Version 5.0), the current edition of the framework, so you study the most up-to-date concepts and terminology.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme is 16 hours, usually delivered over two full days or four half-days depending on the schedule. It covers all nine foundation topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Kobe?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing the right batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning preference. See upcoming schedules to find a batch that suits you.

    When can I start ITIL 5 Foundation training?

    New batches run regularly across live virtual and classroom formats. Check the upcoming schedules for the next available start dates in your time zone, or talk to an advisor to arrange a date that works for you or your team.

    Do you offer training for teams in Kobe?

    Yes. We deliver corporate group training onsite or live virtual for IT and service teams in Kobe and across Kansai, with customised schedules and role-based examples. Ask about corporate training to get a quote for your team.

    Can I reschedule my enrolment to another batch?

    Yes. You can reschedule or transfer to another batch, subject to our published policy and selected plan options. Contact support to arrange a change to your enrolment.