Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    ITIL 4 Foundation certification training in Lithuania introduces you to the world's most widely adopted framework for IT service management. The ITIL 4 Foundation (ITIL-F) qualification, governed by AXELOS and examined by PeopleCert, is the entry point to the ITIL 4 scheme and a recognised first step toward a stronger ITSM career. You learn ITIL 4 as an end-to-end operating model for creating, delivering and continually improving tech-enabled services. The programme covers the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles and the core management practices used by service teams every day. With no formal prerequisites, ITIL 4 Foundation suits IT and business professionals across Lithuania's expanding global business services, banking and technology employers. Build the vocabulary and practices that hiring managers in Vilnius and Kaunas value, and start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lithuania, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lithuania, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in LithuaniaDo You Qualify for the ITIL 4 Foundation Exam?

    Why Earning ITIL 4 Foundation Pays OffReal Gains for Your ITSM Career

    ITIL 4 Foundation Exam Format in LithuaniaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Lithuania

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 4 Careers and Demand in LithuaniaWhy Get ITIL 4 Certified Now?

    ITIL 4 Foundation is increasingly valued across Lithuania's global business services, banking, fintech and telecoms employers, who run services for clients worldwide and need consistent IT service management. As GBS centres expand and AI reshapes service delivery, professionals who understand the ITIL 4 framework are in demand for service desk, support, incident, change and service delivery roles. Demand spans entry to senior level, from Service Desk Analyst to IT Service Manager, and here is what the Lithuanian market is showing right now.

    Market Forces Driving ITIL 4 Demand in Lithuania

    ITIL 4 Foundation is more than a certificate. It is a career accelerator for IT and service professionals in Lithuania's fast-growing GBS and ICT sector. Join professionals who turn service management theory into measurable value. Start your journey today.

    Your Lithuania Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Foundation Takes You

    Lithuania's GBS, banking and technology employers are expanding the services they run, and they increasingly separate professionals who understand structured service management from those who do not. Here is which side of that line you want to be on.

    Sources: Manoalga.lt, Glassdoor, TalentUp (Lithuania) 2026; Invest Lithuania 2026.

    How to Get ITIL 4 Founfdation Certified in LithuaniaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Lithuania is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITSM Skills You Will BuildFrom Concepts to Confident Practice

    ITIL 4 Foundation training gives you a working command of the ITIL 4 framework, from core service management concepts to the practices used daily by service teams. By the end of the programme you can speak the language of modern ITSM and apply the guiding principles with confidence.

    Service Management Foundations

    Understand what a service is, how value is co-created between providers and consumers, and the difference between utility and warranty, outputs and outcomes, so you can describe IT services in clear, business-relevant terms.

    The ITIL 4 Service Value System

    Learn how the Service Value System brings together guiding principles, governance, the Service Value Chain, practices and continual improvement to turn demand into valuable, tech-enabled services.

    The Four Dimensions of Service Management

    Explore organisations and people, information and technology, partners and suppliers, and value streams and processes, and how balancing them keeps service delivery effective and resilient.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, progress iteratively with feedback, and optimise and automate to make practical decisions in everyday service work.

    Core ITIL Management Practices

    Get to grips with key practices including incident management, problem management, change enablement, service desk, service request management and service level management at Foundation level.

    Continual Improvement and Metrics

    Use the continual improvement model and key metrics, KPIs and SLAs to measure service performance and drive steady, evidence-based improvement across products and services.

    Who Should TakeITIL 4 Foundation Certification Training in Lithuania?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1130

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 Training in LithuaniaAccredited, Practical and Learner-Focused

    As a trusted ITIL 4 Foundation training company in Lithuania, Invensis Learning delivers accredited ITIL 4 Foundation training for individual professionals and organisations across Lithuania who want a credible, recognised grounding in IT service management. As an authorised training partner aligned to AXELOS and PeopleCert standards, we combine certified instructors, organised courseware and learner-focused support. Whether you enrol as an individual learner or arrange corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness, so you move from study to certified with confidence.

    • Accredited training aligned to the official AXELOS and PeopleCert ITIL 4 syllabus
    • Experienced, certified trainers with real ITSM delivery experience
    • Flexible formats: live online, classroom and corporate group training
    • Structured courseware, practice questions and exam-readiness support
    • Local-time scheduling and support for learners across Lithuania
    • Practical examples and exercises that connect ITIL 4 to daily work
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations

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    Certification Courses

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    Quality Standards

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in LithuaniaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Lithuania

    Radisson Blu Hotel Lietuva, 20, Konstitucijos pr., Skansenas, Šnipiškii seniūnija, Vilnius, Vilnius city municipality, Vilnius district, 09308, Lithuania

    ITIL 4 Foundation Training Location in Lithuania

    Grand Hotel Kempinski Vilnius, Lithuania

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    Corporate ITIL 4 TrainingUpskill Your Service Team

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with practical ITSM and service delivery experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Lithuania and global sites

    Leading Organisations

    TeliaDanske BankNasdaqWestern UnionCognizantThermo Fisher

    What Our Learners Say

    Passed First Time and Changed Roles

    "The ITIL 4 Foundation course finally made the service value system click for me. The trainer used examples from real service desk work, and I passed the exam first time. It helped me move into an ITSM analyst role at a GBS centre in Vilnius."

    Tomas Kazlauskas

    ITSM Analyst

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    Practical and Easy to Follow

    "Clear, well-structured sessions on the guiding principles and core practices. I came from a support background and now feel confident talking about incident, problem and change management with my team."

    Egle Petrauskaite

    IT Support Specialist

    0/0

    Solid Exam Preparation

    "Good balance of theory and application. The practice questions and mock exam were the most useful part of my preparation, and the trainer answered every question patiently."

    Mantas Jankauskas

    Service Desk Coordinator

    0/0

    A Common Language for Our Teams

    "We trained a mixed group from our IT and operations teams. The shared ITIL 4 vocabulary has reduced handover confusion across our sites, and our service desk reporting is noticeably more consistent."

    Ruta Vaitkute

    IT Service Delivery Lead, Fintech Sector

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    Tailored Corporate Training That Worked

    "Invensis Learning delivered a tailored corporate programme for our support function. Scheduling was flexible around shifts, and the trainer grounded everything in our day-to-day service operations. A measurable lift in how the team approaches change."

    Lukas Stankevicius

    Head of IT Operations, GBS Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised IT service management credential valued by Lithuania's GBS, banking, fintech and telecoms employers. With 105 GBS centres expanding and demand rising for structured service management, certified professionals stand out for service desk, support and ITSM roles. Talk to a learning advisor about your goals.

    General

    Is the ITIL 4 Foundation certification worth it in Lithuania?

    Yes. ITIL 4 Foundation is a globally recognised IT service management credential valued by Lithuania's GBS, banking, fintech and telecoms employers. With 105 GBS centres expanding and demand rising for structured service management, certified professionals stand out for service desk, support and ITSM roles. Talk to a learning advisor about your goals.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, governed by AXELOS and examined by PeopleCert. It introduces modern IT service management, the Service Value System and key practices. It suits IT and business professionals at any stage, with no formal prerequisites.

    Why choose Invensis Learning for ITIL 4 training?

    Invensis Learning is an accredited training partner delivering AXELOS and PeopleCert aligned ITIL 4 Foundation courses. You get certified trainers, structured courseware, exam-readiness support and flexible delivery across Lithuania, helping you move from study to certified with a clear path.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Do I need IT experience to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is designed to be accessible to both IT and business professionals. Prior ITSM knowledge is helpful but not required, which makes it a strong entry point for career starters and career changers alike.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam delivery is handled by PeopleCert and may be bundled or billed separately. Request a quote for the exact inclusions on your chosen format.

    How much does ITIL 4 Foundation training cost in Lithuania?

    Pricing varies by delivery format and whether the exam is bundled with training. PeopleCert sets exam pricing by region and currency. For current ITIL 4 Foundation training and exam pricing in Lithuania, contact us for a tailored quote.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some options bundle the PeopleCert exam with training, while others quote it separately. PeopleCert bills exam fees under regional pricing. Ask a learning advisor which option includes the exam voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. This suits employers standardising ITSM practice across departments or sites. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination of 40 questions. It is delivered by PeopleCert, either online proctored through the OnVUE system available 24/7 or at an authorised test centre. It is based on the current ITIL 4 Foundation syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes. You need 26 correct answers, a score of 65%, to pass. There are no formal prerequisites to sit the exam.

    What is the passing score for ITIL 4 Foundation?

    The passing score is 65%, which is 26 of the 40 questions answered correctly. The exam covers service management concepts, the Service Value System, the four dimensions, guiding principles, practices and continual improvement.

    How do I book the ITIL 4 Foundation exam?

    You schedule the exam through PeopleCert once you have your exam voucher, choosing online proctored delivery via OnVUE or an authorised test centre. Our team can guide you through the booking process so you sit the exam when you feel ready.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 4 Foundation exam through PeopleCert, with re-examination terms set by PeopleCert. Our training includes practice questions and mock exams to help you prepare thoroughly so you walk in confident. Ask about our exam-readiness support.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles, core ITIL management practices, continual improvement, SLAs and key metrics, all aligned to the official syllabus.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level qualification with no formal prerequisites, designed for beginners and experienced professionals alike. The training builds from core concepts, so you do not need prior ITSM experience to follow along and succeed.

    What learning materials are provided?

    You receive accredited courseware aligned to the AXELOS and PeopleCert syllabus, along with practice questions, mock exams and revision aids. These resources help you reinforce each topic and build readiness for the exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the 40-question format, helping you identify weak areas and build confidence before exam day.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the official ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the latest service management concepts and practices.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live online instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style. Online sessions are scheduled to suit learners across Lithuania.

    How soon can I start?

    New batches run regularly across live online and classroom formats. Check the upcoming schedules for the next available dates, or speak with a learning advisor to find a batch that fits your timeline.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support and we will help you arrange a new date that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.