Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme and the global benchmark for IT service management best practice. ITIL 4 Foundation certification training in Vilnius gives you a clear, end-to-end model for creating, delivering and improving tech-enabled services. Created by AXELOS and awarded by PeopleCert, the credential introduces the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles and core practices such as incident, problem and change management. There are no prerequisites, so it suits IT and business professionals at any career stage. For Vilnius professionals working in global business services, fintech and IT operations, ITIL 4 is a recognised first step that proves you can connect day-to-day service delivery to real business value. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vilnius, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vilnius, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in VilniusDo You Qualify for the ITIL 4 Foundation Exam?

    Why Earn the ITIL 4 Foundation Credential?Skills and Recognition That Travel

    ITIL 4 Foundation Exam Format in VilniusWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Vilnius

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers in Vilnius: Roles, Demand, PayWhere Certification Leads

    ITIL 4 Foundation is a recognised first step into IT service management roles across Vilnius, where global business services centres, fintechs and IT teams compete for staff who can run reliable, value-focused services. The credential maps to roles from service desk analyst and IT support specialist through to incident, problem and change managers, and on to service delivery and IT service managers. Here is what the Vilnius market is telling us right now.

    What Is Driving ITIL Demand in Vilnius?

    ITIL 4 Foundation is more than a certificate. It is your entry into modern IT service management. Join professionals across Vilnius who turn reliable service delivery into business value. Start your journey today.

    Your Vilnius Career Transformation

    Your Career Before and After ITIL 4

    The Difference the Credential Makes

    Vilnius is the largest fintech hub in the EU and home to a fast-growing global business services sector, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, Manoalga.lt, Invest Lithuania (Lithuania) 2026.

    How to Get ITIL 4 Founfdation Certified in VilniusStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Vilnius is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What Will You Learn in This Course?Core ITIL 4 Concepts and Practices

    In ITIL 4 Foundation training you will learn the key concepts, terminology and practices of the ITIL 4 framework, from the Service Value System to the practices that keep services running. The course builds knowledge and comprehension across all nine syllabus areas, ready for the exam and the workplace.

    Service Management Fundamentals

    Define what a service is, how value is co-created between providers and consumers, and the role of utility and warranty in delivering outcomes that matter to stakeholders.

    The ITIL 4 Service Value System

    Explain how the Service Value System, governance and the service value chain work together so all parts of an organisation combine to create value end to end.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are and progress iteratively with feedback to adopt and adapt ITIL practices in real settings.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when planning and running services.

    Core ITIL 4 Practices

    Work with key practices including incident management, problem management, change enablement, service desk and service level management to support users every day.

    Continual Improvement, SLAs and Metrics

    Use the continual improvement model, service level agreements and the right metrics and KPIs to measure performance and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in Vilnius?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1130

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 4 Foundation Certification Training in Vilnius?

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations looking to build IT service management capability and prepare for the globally recognised exam. Our programmes combine certified, AXELOS-aligned instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual learner or planning corporate training for your team in Vilnius, Invensis Learning, a trusted ITIL 4 Foundation training company in Vilnius, provides a professional training experience designed around practical understanding, real-world application and measurable learning outcomes.

    • Accredited training aligned to the latest AXELOS and PeopleCert ITIL 4 standards
    • Experienced, certified trainers with real IT service management practice
    • Live online and in-person classroom formats to suit working professionals
    • Exam-focused preparation with practice questions and mock tests
    • Comprehensive courseware, case studies and post-training support
    • Flexible schedules for individual learners and corporate teams in Vilnius
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across 100+ countries

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    Accredited Certification Courses

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    Professionals Trained Worldwide

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in VilniusInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Vilnius

    Radisson Blu Hotel Lietuva, 20, Konstitucijos pr., Piromontas, Šnipiškii seniūnija, Vilnius, Vilnius city municipality, Vilnius district, 09308, Lithuania

    ITIL 4 Foundation Training Location in Vilnius

    Grand Hotel Kempinski Vilnius, Vilnius

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    Corporate ITIL 4 Foundation TrainingFor Teams Across Vilnius

    • Tailored ITIL 4 training delivered onsite or live online for your teams
    • A shared service management language across IT and support functions
    • Flexible schedules that fit around business operations
    • Certified trainers with global service management experience
    • Group pricing and progress tracking for managers and L&D leads
    • Scalable delivery for teams across Vilnius and other locations

    Trusted by Leading Employers

    TeliaSEBSwedbankNasdaqWestern UnionRevolut

    What Our Learners Say

    Passed First Time and Changed Roles

    "I moved from a general IT support role into incident management after the course. The trainer explained the Service Value System and the practices clearly, and the mock exams meant I passed the ITIL 4 Foundation exam on my first attempt."

    Tomas

    Incident Management Analyst

    0/0

    Beginner Friendly and Very Practical

    "As someone new to ITSM, I found the guiding principles and the four dimensions easy to follow with the practical examples. The course gave me the vocabulary I now use every day on the service desk in our Vilnius centre."

    Greta

    Service Desk Specialist

    0/0

    Flexible Learning That Fit My Schedule

    "The live online format fit around my work hours, and the exam preparation was focused and well structured. I now feel confident applying continual improvement and SLA concepts in my support team."

    Mantas

    IT Support Engineer

    0/0

    A Consistent Approach Across Our Team

    "We trained our whole service team with Invensis Learning. The corporate sessions were tailored to our operating model, and afterwards our incident and change handling became far more consistent across the department."

    Ruta

    L&D Manager, Global Business Services

    0/0

    Shared Service Language for Our Staff

    "Rolling out ITIL 4 Foundation to our IT operations group gave everyone a shared language for service management. The trainers were experienced and the scheduling was flexible enough for a busy fintech environment."

    Andrius

    Head of IT Operations, Fintech

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, created by AXELOS and awarded by PeopleCert. It introduces IT service management through the ITIL 4 Service Value System and suits IT and business professionals at any career stage.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, created by AXELOS and awarded by PeopleCert. It introduces IT service management through the ITIL 4 Service Value System and suits IT and business professionals at any career stage.

    Is ITIL 4 Foundation worth it for professionals in Vilnius?

    Yes. ITIL 4 is a globally recognised credential valued by Vilnius employers in global business services, fintech and IT operations. It validates a modern service management mindset and is a recognised first step toward higher ITIL 4 qualifications and roles.

    Who should take the ITIL 4 Foundation course?

    It suits anyone involved in IT-enabled services, including service desk staff, IT support specialists, analysts, managers and business professionals. There are no formal prerequisites, so both beginners and experienced staff can benefit.

    Are there any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. It is the entry point to the ITIL 4 certification scheme, so no prior ITIL or ITSM knowledge is required.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification.

    Pricing

    How much does ITIL 4 Foundation training cost in Vilnius?

    Training fees vary by format and schedule, so pricing is available on request. The fee typically bundles instructor-led training with the ITIL 4 Foundation exam. Contact a learning advisor for a current quote.

    What is included in the course fee?

    The fee usually includes accredited courseware, expert-led training, practice questions, mock exams, exam preparation support and the ITIL 4 Foundation exam voucher. Confirm the exact inclusions for your chosen batch when you enrol.

    Is the exam fee included in the training price?

    In most bundles the ITIL 4 Foundation exam, delivered by PeopleCert, is included with the training. Some self-paced options price the exam separately, so check the package details or ask for a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with tailored schedules and volume-based pricing for teams in Vilnius and beyond. Contact us for a group quote.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination with 40 questions. It is delivered by PeopleCert, either online with remote proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and you have 60 minutes to complete it. There is one correct answer per question.

    What is the passing score for ITIL 4 Foundation?

    You need 65% to pass, which means at least 26 of the 40 questions correct. The exam is closed book and based on the current ITIL 4 Foundation syllabus.

    How and where do I take the exam?

    You can sit the exam online through PeopleCert's proctored system, available 24/7, or at a PeopleCert authorised test centre. Many learners take it shortly after completing the training.

    What if I do not pass the first time?

    You can resit the ITIL 4 Foundation exam; re-sit fees and policies are set by PeopleCert. Our training includes practice questions and mock exams to help you prepare with confidence.

    Course Content

    What topics does the ITIL 4 Foundation course cover?

    The course covers the nine syllabus areas of ITIL 4 Foundation, including service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key practices, continual improvement, SLAs and metrics.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level course with no prerequisites, designed to introduce service management from the ground up. Trainer guidance and practice materials support learners who are new to ITSM.

    What learning materials are provided?

    You receive accredited ITIL 4 courseware, practice questions, mock exams, case studies and post-training support. Materials are aligned to the current AXELOS and PeopleCert syllabus.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware follows the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and the management practices at Foundation level.

    What language is the training delivered in?

    Training is delivered in English, which is widely used across Vilnius global business services and fintech employers. The courseware and the exam are also available in English.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol online through Invensis Learning, choose a live online or classroom batch in Vilnius, and gain access to schedules and courseware. See upcoming schedules or talk to an advisor to pick a start date.

    What training formats are available?

    We offer live online (virtual) instructor-led training, in-person classroom sessions and customised corporate group training, so you can choose the format that fits your schedule.

    How do I register for the course?

    Select your preferred batch on the Invensis Learning website, complete payment, and you will receive joining details, courseware and learning resources before the session begins.

    Can I reschedule my enrolment?

    Yes. Flexible options let you reschedule to another batch where seats are available. Contact our support team to arrange a change.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.