Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What ITIL Version 5 Foundation Training in Lithuania CoversYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 certification scheme, created by AXELOS and awarded by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. Built on ITIL 5 (Version 5.0), the current fifth iteration of the framework, the credential moves beyond traditional IT service management to cover the full product and service lifecycle, value co-creation and value stream management. For professionals in Lithuania's fast-growing global business services, fintech and ICT centres, it is a practical, globally recognised way to prove modern service management skills. The two-day, 16-hour programme prepares you for the closed-book, 40-question ITIL 5 Foundation exam and suits IT staff, digital product managers and business professionals alike. With no prerequisites to meet, you can start your ITIL 5 journey with Invensis Learning and move from learning to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lithuania, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What ITIL Version 5 Foundation Training in Lithuania CoversYour Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lithuania, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in LithuaniaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth EarningValue for Learners and Teams

    ITIL V5 Foundation Exam Format in LithuaniaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Lithuania

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in LithuaniaWhy ITIL 5 Foundation Pays Off

    ITIL 5 Foundation opens the door to modern service management roles across Lithuania's IT economy. Global business services centres, fintechs, telecoms and ICT firms increasingly separate professionals who can manage digital products and services from those who cannot. As GBS centres take on process leadership and integrate AI, and as fintechs scale, demand runs from service desk analyst up to service delivery and IT operations leadership. Here is what the Lithuanian market is telling us right now.

    Market Forces Driving ITSM Demand in Lithuania

    ITIL 5 Foundation is more than a certificate. It is a modern service management toolkit for Lithuania's digital economy. Join professionals who connect digital services to real value and start your ITIL 5 journey today.

    Your Lithuania Career Transformation

    From IT Doer to Service Leader

    What ITIL 5 Foundation Changes

    Lithuania's digital economy is expanding through global business services, fintech and ICT investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Manoalga.lt, Glassdoor, TalentUp (Lithuania) 2026; Invest Lithuania GBS and ICT Sector Overview 2026.

    How to Get ITIL V5 Founfdation Certified in LithuaniaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Lithuania is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildGrounded in the ITIL 5 Value System

    In ITIL 5 Foundation training you will learn to manage digital products and services across their lifecycle using the ITIL Value System, the seven guiding principles and value stream management. By the end of the programme you can speak the language of modern service management and are ready for the ITIL 5 Foundation exam.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created, and how products and services are managed across the lifecycle in modern digital environments.

    Value Co-Creation and the Four Dimensions

    Balance outcomes, costs, risks, experience and sustainability, and apply the four dimensions of organisations and people, value streams and processes, information and technology, and partners and suppliers.

    Applying the ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement come together as one integrated system that keeps value flowing.

    The Seven Guiding Principles in Practice

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    Managing the Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    Value Stream Mapping and Continual Improvement

    Identify, map and manage value streams to improve flow and visibility, and use the continual improvement model to sustain long-term service performance.

    Who Should TakeITIL V5 Foundation Certification Training in Lithuania?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Professionals Choose Invensis LearningAccredited, Expert-Led ITSM Training

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Lithuania that want to build modern service management capability and pass the ITIL 5 exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, ITIL 5 aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training
    • Qualified, accredited trainers with real IT service management experience
    • Flexible formats: live virtual online, onsite classroom and corporate group training
    • ITIL 5 aligned courseware, case studies, mock exams and practice questions
    • Guidance to help you clear the ITIL 5 Foundation exam on your first attempt
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Trusted by professionals and organisations across more than 100 countries

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in LithuaniaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Lithuania

    Radisson Blu Hotel Lietuva, 20, Konstitucijos pr., Skansenas, Šnipiškii seniūnija, Vilnius, Vilnius city municipality, Vilnius district, 09308, Lithuania

    ITIL Version 5 Foundation Training Location in Lithuania

    Grand Hotel Kempinski Vilnius, Lithuania

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    Corporate ITIL 5 Foundation Training in LithuaniaTrain Your Team

    • Suitable for small, medium and large service management teams
    • Customised schedules based on your team's availability
    • Delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with hands-on ITSM and industry experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Lithuania and global locations

    Leading Lithuanian Employers

    Danske BankTeliaWestern UnionNasdaqCognizantAdform

    What Our Learners Say

    Passed the ITIL 5 Exam First Time

    "The ITIL 5 Foundation course finally made the value system click for me. The trainer used real service desk examples, and the mock exams meant I walked into the 40-question exam calm and passed first time."

    Tomas Kazlauskas

    Service Desk Team Lead

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    Practical and up to Date

    "As an IT support specialist I wanted a current credential, not an older version. The guiding principles and value stream mapping topics are things I now use every week at work."

    Egle Petrauskiene

    IT Support Specialist

    0/0

    Flexible and Well Organised

    "Clear, well-structured sessions on the product and service lifecycle and continual improvement. The live virtual format fit around my shifts, and support before the exam was genuinely helpful."

    Mindaugas Jankauskas

    Incident Manager

    0/0

    Our Team Now Speaks One Language

    "We trained a whole operations team on ITIL 5 Foundation. The shared language around incidents, changes and value has already made our service reviews sharper and more consistent across the centre."

    Rasa Vaitkute

    L&D Manager, Fintech Sector

    0/0

    Great Corporate Delivery for Our Centre

    "Invensis delivered onsite corporate training that fit our GBS schedule. The trainers tailored examples to our multi-supplier setup, and the certification lifted the whole team's confidence in service management."

    Darius Butkus

    Head of IT Operations, GBS Centre

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT staff, digital product managers and business professionals at any career stage.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT staff, digital product managers and business professionals at any career stage.

    Is ITIL 5 Foundation worth it in Lithuania?

    Yes. Lithuania's global business services, fintech and ICT sectors are growing fast and value modern service management skills. ITIL 5 Foundation is globally recognised and helps you stand out for service desk, incident, change and service delivery roles across the country.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and value stream mapping and management as a dedicated topic, with a stronger digital-era and sustainability emphasis.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. You do not need ITIL 4 first, though holders of ITIL 4 may find some familiar concepts.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options with PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Lithuania?

    Training fees in Lithuania are quoted in euros and vary by format and schedule, so the exact price is available on request. The PeopleCert exam fee is billed separately and varies by region. Request a quote or talk to a learning advisor for current pricing.

    What is included in the course fee?

    The fee typically includes ITIL 5 aligned courseware, instructor-led sessions, practice questions, mock exams, learner support and a course completion certificate. Exam voucher inclusion varies by package, so confirm what is bundled when you enquire.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose. PeopleCert bills the ITIL 5 Foundation exam under regional pricing that varies by country and channel. Ask our team whether your selected plan includes the exam voucher.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, GBS centres and IT teams. Contact us for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions to complete in 60 minutes. It covers the nine ITIL 5 Foundation topic areas at knowledge and comprehension level, from digital product and service management concepts to value stream management.

    How many questions are there and what is the pass mark?

    There are 40 questions and the pass mark is 65%, so you need at least 26 correct answers out of 40 to pass the ITIL 5 Foundation exam.

    Where and how can I take the exam?

    You can take the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through the training provider as part of a training and exam package.

    What if I do not pass on the first attempt?

    You can resit the exam. Our mock exams, practice questions and first-attempt guidance are designed to prepare you thoroughly the first time. Confirm the current resit policy and any fees with PeopleCert before you book.

    Which ITIL version is the exam based on?

    The exam is based on ITIL 5 (Version 5.0), the current edition published by PeopleCert and AXELOS. Our courseware is aligned to the official ITIL 5 Foundation Syllabus, Version 5.0.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. You learn how to apply them to real digital service decisions.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level credential with no prerequisites, so no prior ITIL or ITSM knowledge is needed. The trainer builds concepts from the ground up and supports you with examples and practice throughout.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry-driven case studies, mock exams and practice questions, plus post-training support. Materials are accessible across devices for live virtual delivery.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered over two full days. Half-day formats spread the same 16 hours across four days to fit working schedules.

    Enrollment

    How do I enrol in ITIL 5 Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Lithuania?

    We offer online (live virtual) instructor-led training, onsite classroom training, and customised corporate group training, plus focused 1-to-1 options. You can join live sessions from anywhere in Lithuania.

    How soon can I start?

    We run regular batches across the year, so you can usually start within a short time. See upcoming schedules or ask an advisor about the next available live virtual or onsite cohort.

    Is the training available fully online?

    Yes. Our online, live virtual instructor-led ITIL 5 Foundation training delivers real-time sessions with accredited trainers, accessible across devices, so professionals anywhere in Lithuania can attend without travel.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits you.