Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert, and ITIL 5 Foundation certification training in Vilnius prepares you to earn it. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, a framework of best practice for digital product and service management built for the modern digital era. Aligned to the official ITIL 5 Foundation (Version 5.0) syllabus, this training introduces the ITIL Value System, value co-creation, the four dimensions of product and service management, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement and value stream mapping. With Vilnius established as a leading Baltic hub for global business services, fintech and IT centres, an internationally recognised service management credential helps you stand out to employers such as Nasdaq, Danske Bank and Revolut. Whether you are new to ITIL or updating your knowledge from ITIL 4, the 16-hour programme has no formal prerequisites and gets you ready for the 40-question exam. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vilnius, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vilnius, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in VilniusDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationA Credential Employers Recognise

    ITIL V5 Foundation Exam Format in VilniusWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Vilnius

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in VilniusWhy ITIL 5 Foundation Is Worth It

    ITIL 5 Foundation is a strong career signal in Vilnius, where a fast-growing base of global business services centres, Nordic banks, fintech scale-ups and IT outsourcing firms run digital services at scale. As organisations adopt the current ITIL edition for modern service management, certified professionals are sought for roles from service desk analyst to IT service manager and head of service management. Here is what the local market is telling us right now.

    Market Forces Driving Demand for ITIL Skills in Vilnius

    ITIL 5 Foundation turns modern service management theory into workplace value. Join Vilnius professionals building the skills employers want and start your ITIL 5 journey today.

    Your Vilnius Career Transformation

    Before and After Your ITIL 5 Certification

    The Vilnius Career Shift

    Vilnius's IT and service management market is expanding with fintech, global business services and digital transformation, and employers increasingly distinguish certified service professionals from the rest. Here is the shift ITIL 5 Foundation helps you make.

    Sources: Glassdoor, CV-Online, Manoalga.lt (Lithuania) 2026.

    How to Get ITIL V5 Founfdation Certified in Vilnius Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Vilnius is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationPractical, Job-Ready Capability

    This ITIL 5 Foundation training builds practical, current service management skills mapped to the official nine topic areas of the AXELOS ITIL 5 (Version 5.0) syllabus. By the end you can apply the ITIL Value System and guiding principles to real digital services.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement sits at the heart of modern ITIL 5 practice.

    Value Co-Creation

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from output-focused to outcome-focused delivery.

    The Four Dimensions

    Apply the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement combine into the integrated ITIL Value System.

    The Seven Guiding Principles

    Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices and how official practice guides support consistent, effective ways of working across teams and organisations.

    Value Streams and Continual Improvement

    Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term organisational success.

    Who Should TakeITIL V5 Foundation Certification Training in Vilnius?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Training in VilniusA Trusted Learning Partner

    Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training to professionals and teams in Vilnius and worldwide. Our programmes combine PeopleCert-accredited trainers, courseware aligned to the ITIL 5 (Version 5.0) syllabus, flexible delivery formats and dedicated learner support. With ISO 9001:2015 and ISO 27001:2022 certification, a global network of accredited experts and a track record of training 50,000+ professionals, we help you move from learning to a recognised credential with a clear, supported path. All of this makes Invensis Learning a leading ITIL Version 5 Foundation training company in Vilnius.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation
    • PeopleCert-accredited, experienced ITIL trainers
    • Flexible live virtual, classroom and corporate delivery
    • Courseware aligned to the ITIL 5 (Version 5.0) syllabus
    • Practice questions, mock exams and first-attempt preparation support
    • ISO 9001:2015 and ISO 27001:2022 certified operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and teams across 100+ countries

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in VilniusInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Vilnius

    Radisson Blu Hotel Lietuva, 20, Konstitucijos pr., Piromontas, Šnipiškii seniūnija, Vilnius, Vilnius city municipality, Vilnius district, 09308, Lithuania

    ITIL Version 5 Foundation Training Location in Vilnius

    Grand Hotel Kempinski Vilnius, Vilnius

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    ITIL 5 Foundation Training for TeamsUpskill Your Vilnius Team

    • Customised ITIL 5 training aligned to your service management goals
    • Flexible onsite, live virtual or hybrid delivery in Vilnius
    • Training schedules that fit your team's availability
    • PeopleCert-accredited trainers with real ITSM experience
    • Role-based examples from fintech, banking and GBS contexts
    • Group exam preparation, assessments and progress tracking
    • Scalable delivery for local and regional teams

    Trusted by Leading Organisations

    Telia LietuvaSEBSwedbankDanske BankNasdaqIgnitis Group

    What Our Learners Say

    Passed First Time with Real Confidence

    "The training made the ITIL Value System and guiding principles genuinely click for me. The mock exams matched the real 40-question paper closely, and I passed on my first attempt and now handle incidents with far more structure at work."

    Tomas Kazlauskas

    Service Desk Analyst

    0/0

    The Right Credential for the Next Step

    "As someone moving from ITIL 4, I wanted the current edition on my CV. The trainer explained the product and service lifecycle and value stream mapping clearly, and the certification helped me step up into a service management role in Vilnius."

    Ruta Petrauskaite

    IT Service Coordinator

    0/0

    Practical and Relevant for Delivery Teams

    "Coming from a DevOps background, I found the continual improvement model and value streams mapped neatly onto how our teams already work. Practical sessions, no filler, and strong exam preparation throughout."

    Mindaugas Jankauskas

    DevOps Engineer

    0/0

    A Shared Framework Across Our Teams

    "We trained a group of service managers with Invensis Learning to standardise our practices to ITIL 5. Delivery was flexible around our shifts, and the shared vocabulary has already improved how our teams handle problems and changes."

    Egle Vaitkute

    L&D Manager, Fintech Sector

    0/0

    Tailored, Well-Run Corporate Training

    "The corporate programme was tailored to our banking services centre and the trainers understood our governance and resilience pressures. Our people are now aligned to the current ITIL edition and applying it to daily operations."

    Andrius Butkus

    Head of IT Operations, Banking Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    Who should take ITIL 5 Foundation training in Vilnius?

    ITIL 5 Foundation suits IT and business professionals at any stage, including service desk staff, product managers, DevOps and Agile practitioners, and ITIL 4 holders updating their knowledge. In Vilnius it is especially relevant across fintech, banking, telecoms and global business services.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated value stream mapping and management, and an updated ITIL Value System.

    Is ITIL 5 Foundation recognised in Lithuania and internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. ITIL 5 Foundation is valued by Vilnius employers such as Nasdaq, Danske Bank and Revolut, as well as GBS and outsourcing centres.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation certification is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options with PeopleCert.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Professionals holding ITIL 4 will recognise some familiar concepts, but ITIL 4 is not required to enrol or to sit the exam.

    Pricing

    How much does ITIL 5 Foundation training cost in Vilnius?

    The fee varies by delivery format and whether the PeopleCert exam voucher is bundled, so pricing is available on request. Instructor-led, live virtual and corporate options are quoted separately. Request a quote for the format that suits you.

    What is included in the course fee?

    The training fee typically includes ITIL 5 (Version 5.0) aligned courseware, practice questions, mock exams, trainer-led sessions, learner support and a course completion certificate. The PeopleCert exam voucher is included on selected plans; confirm inclusion when you enrol.

    Is the exam fee included in the training price?

    It depends on the plan. On some packages the PeopleCert ITIL 5 Foundation exam voucher is bundled, while on others the exam is purchased separately through PeopleCert. Ask a learning advisor to confirm what your chosen plan includes.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and departments in Vilnius and beyond. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that works best for you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam has 40 single-answer multiple-choice questions to be completed in 60 minutes. It is closed book and based on the AXELOS ITIL 5 Foundation (Version 5.0) syllabus, delivered by PeopleCert.

    What is the passing score for the ITIL 5 Foundation exam?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Our practice questions and mock exams are designed to build broad readiness across all nine topic areas.

    Where and how can I take the exam?

    You can take the exam online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What topics does the ITIL 5 Foundation exam cover?

    The exam covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    What if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam through PeopleCert. Our training includes first-attempt preparation support, mock exams and revision guidance to help you pass, and we can advise on the current PeopleCert resit process.

    Course Content

    What will I learn in the ITIL 5 Foundation training?

    You will learn the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management, all aligned to the ITIL 5 (Version 5.0) syllabus.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current fifth iteration of the framework, so you learn the latest terminology, concepts and practices assessed in the exam.

    How long is the ITIL 5 Foundation training?

    The training is a 16-hour programme. It is typically delivered as two full days or four half-days, covering all nine Foundation topic areas and preparing you for the 40-question exam.

    Are practice questions and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and full-length mock exams that mirror the 40-question format, helping you identify weak areas and build confidence before exam day.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so no prior ITIL or service management knowledge is required. The training builds concepts from the ground up for both IT and business professionals.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Vilnius?

    We offer live virtual instructor-led training, self-paced e-learning, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style in Vilnius.

    How soon can I start?

    We run regular ITIL 5 Foundation batches across live virtual and classroom formats. See our upcoming schedules for the next available dates, or speak with a learning advisor to find a start date that suits you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a Flexi Pass to attend the training twice. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.