Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Digital-Age Service Management

    VeriSM Foundation certification training in Poland introduces the VeriSM Foundation (VeriSM-F), an entry-level credential from EXIN that validates your understanding of VeriSM, a service management approach built for the digital age. Rather than prescribing one method, VeriSM gives organisations a model to define their own approach by combining the practices best suited to their context. The programme is aligned to the current EXIN VeriSM Foundation Examination Specification and the IFDC VeriSM framework. You learn the VeriSM model, the management mesh, the four VeriSM patterns, and how ITIL, Agile, DevOps, Lean and SIAM fit together as practices within a single, flexible approach. Delivered in live virtual and corporate formats, VeriSM-F suits IT service professionals, business managers and career starters across Poland's business services centres and digital-transformation teams. With no prerequisites and a lifetime-valid credential, it is an accessible first step for anyone modernising how services are managed. Begin your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Poland, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Digital-Age Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Poland, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in PolandDo You Qualify for the VeriSM™ Foundation Exam?

    Why Earning the VeriSM Credential Pays OffFor Professionals and Teams in Poland

    VeriSM Foundation Exam Format in PolandWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Poland

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Service Management Jobs and Demand in PolandWhy Get VeriSM Certified?

    VeriSM Foundation is gaining ground across Poland as employers modernise how they run services. The country hosts nearly 2,000 business services centres and more than 650,000 IT professionals, and organisations in IT services, banking, telecoms and manufacturing increasingly blend ITIL, Agile and DevOps under one approach. That makes framework-agnostic service management knowledge valuable from service desk analyst through to service delivery and IT operations manager, and here is what the Polish market is telling us right now.

    Market Forces Driving VeriSM Demand in Poland

    VeriSM Foundation is more than a credential. It equips you to lead modern, consumer-centric service management. Join professionals who bring ITIL, Agile and DevOps together under one flexible approach. Start your journey today.

    Your Poland Career Transformation

    Where You Stand Today,

    And Where VeriSM Certification Takes You

    Poland's service and IT market is expanding with digital transformation and a booming business services sector, and employers increasingly value professionals who can manage services the modern way. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, SalaryExpert (Poland) 2026.

    How to Get VeriSM Foundation Certified in PolandStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    The Skills You Will BuildFrom This VeriSM Certification Training

    VeriSM Foundation training builds a working understanding of modern, framework-agnostic service management across all seven EXIN topic areas. By the end of the programme, you can explain the VeriSM model, configure a management mesh conceptually, and see how digital-age practices fit together around consumer value.

    Service Organisation and Value Co-Creation

    Understand what a service is, how service organisations operate, and how value is co-created between provider and consumer in the digital service economy.

    Building a Consumer-Centric Service Culture

    Learn how organisational values, behaviours and leadership shape a service culture that places consumer outcomes and experience at the centre of every decision.

    Applying the VeriSM Model and Management Mesh

    Work through the VeriSM model, its governance and principles, and the management mesh that integrates resources, environment, and emerging and management practices into one flexible approach.

    Selecting Progressive Practices

    See how ITIL, Agile, DevOps, Lean and SIAM sit within the mesh as practices you select by context, rather than prescriptive frameworks used in isolation.

    Leveraging Innovative Technologies

    Explore how cloud, AI and automation, IoT and analytics influence the management mesh and modern service delivery, alongside cybersecurity and data-protection considerations.

    Getting Started with VeriSM Adoption

    Learn the practical steps to assess maturity, define an initial mesh, integrate existing frameworks and drive continuous improvement through the Define, Produce, Provide and Respond stages.

    Who Should TakeVeriSM Foundation Certification Training in Poland?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PLN 4780

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Poland seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 4780

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for VeriSM TrainingAccredited Partner in Poland

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations that want to modernise service management and prepare for the EXIN exam. Our programmes combine experienced instructors, EXIN-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning, a trusted VeriSM Foundation training company in Poland, provides a professional experience designed around practical understanding, real-world application and measurable learning outcomes. As an ISO 9001 and ISO 27001 certified provider, we hold our training and information security to international standards.

    • EXIN-aligned courseware built around the current VeriSM Foundation exam
    • Experienced trainers with real ITSM and digital service management exposure
    • Flexible live-virtual and corporate delivery for individuals and teams
    • Structured materials, practice questions and exam-focused preparation
    • Guidance on the 40-question EXIN exam and how it is scored
    • Customised schedules for organisations and team programmes across Poland
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in PolandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Poland

    InterContinental, 49, Emilii Plater, Żelazna Brama, Śródmieście Północne, Śródmieście, Warsaw, Masovian Voivodeship, 00-125, Poland

    VeriSM Foundation Training Location in Poland

    The Westin Warsaw, 21, Aleja Jana Pawła II, Mirów, Wola, Warsaw, Masovian Voivodeship, 00-854, Poland

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    VeriSM Corporate Training for Teams in PolandFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with service management and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Poland and global locations

    Trusted by Teams Across Poland's Service Sector

    Capgemini PolandAccenture PolandIBM PolandComarchAsseco PolandSii Poland

    What Our Learners Say

    Frameworks Finally Made Sense Together

    "The VeriSM Foundation course finally connected the frameworks I use every day. I now understand how ITIL, Agile and DevOps fit inside one mesh, and I passed the EXIN exam on my first sitting."

    Piotr Kowalski

    IT Service Analyst

    0/0

    Practical and Relevant to My Role

    "Very practical sessions on the VeriSM model and the four patterns. The trainer used real service-centre examples that matched my work in a shared services team, which made the concepts easy to apply."

    Katarzyna Nowak

    Service Delivery Coordinator

    0/0

    Ideal Entry Point into Service Management

    "As someone moving from support into service management, the no-prerequisite structure was perfect. The mock questions mirrored the real 40-question exam and built my confidence quickly."

    Marek Zielinski

    IT Support Team Lead

    0/0

    A Shared Model Across Our Team

    "We ran VeriSM Foundation for our service management team and it gave everyone a shared language across ITIL and Agile. Delivery was flexible and the group all certified within the month."

    Agnieszka Wojcik

    IT Service Management Lead, Banking Shared Services

    0/0

    Right Fit for Our Transformation Goals

    "Invensis Learning tailored the corporate sessions to our digital-transformation programme. The consumer-centric focus of VeriSM changed how our teams talk about services and outcomes."

    Tomasz Lewandowski

    Head of Service Operations, Business Services Centre

    0/0



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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation (VeriSM-F) is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, the four VeriSM patterns, and how organisations define their own flexible service management approach.

    General

    What is the EXIN VeriSM Foundation certification?

    VeriSM Foundation (VeriSM-F) is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, the four VeriSM patterns, and how organisations define their own flexible service management approach.

    Is VeriSM Foundation worth it for professionals in Poland?

    Yes. Poland hosts nearly 2,000 business services centres and over 650,000 IT professionals, and employers increasingly value modern, framework-agnostic service management skills. VeriSM supports roles from service desk analyst to service delivery and IT operations manager, where salaries reach well above the national average.

    Who should take the VeriSM Foundation course?

    It suits IT service professionals, business managers, ITIL holders broadening their view, and career starters. Because there are no prerequisites, it is accessible to both IT and business professionals who want to understand digital-age service management.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can create a service management approach suited to its own context and VeriSM pattern.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is valid for lifetime. It does not expire, and there is no renewal, re-examination or continuing education requirement once you have passed.

    Pricing

    How much does VeriSM Foundation training cost in Poland?

    Training in Poland is quoted on request and varies by format and cohort. The fee typically bundles EXIN-aligned courseware, practice questions and exam preparation. Request a quote for current pricing and any group offers.

    What is included in the course fee?

    The fee generally includes EXIN-aligned courseware, practice questions, mock assessments, exam-focused preparation and learner support. Many packages also bundle the EXIN exam voucher. Confirm exact inclusions when you request a quote.

    Is the EXIN exam fee included in the training price?

    It depends on the package. EXIN exam pricing varies by region and purchasing channel, and is often bundled by accredited training providers. Ask a learning advisor whether your chosen plan includes the exam voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service management teams and business units across Poland. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book with single-answer multiple-choice questions, based on the EXIN VeriSM Foundation Examination Specification. It can be taken online with EXIN proctoring or at an accredited test location.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a duration of 60 minutes (one hour). It is a closed-book, multiple-choice exam.

    What is the passing score for the VeriSM Foundation exam?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all seven topic areas rather than any single section.

    Are there any prerequisites to sit the exam?

    No. VeriSM Foundation has no formal prerequisites. It is the entry point to the EXIN VeriSM scheme and is open to everyone, though attending accredited training is recommended.

    What topic areas does the exam cover?

    Seven topic areas per the EXIN specification: The Service Organization, Service Culture, People and Organizational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started. The VeriSM model carries the largest weighting.

    Course Content

    What will I learn in the VeriSM Foundation training?

    You will learn the VeriSM model, the management mesh, governance and service principles, the four VeriSM patterns, and how ITIL, Agile, DevOps, Lean and SIAM fit as practices. You also cover innovative technologies and how to get started with VeriSM.

    Do I need prior service management experience?

    No prior experience is required. The course starts from first principles and is designed for both IT and business professionals, so beginners and experienced practitioners can follow it comfortably.

    How does VeriSM differ from ITIL?

    ITIL is a prescriptive framework, while VeriSM is an approach that positions ITIL as one of many practices within the management mesh. VeriSM helps you select and combine ITIL, Agile, DevOps and Lean by context. The two are highly complementary.

    What learning materials are provided?

    You receive EXIN-aligned courseware, practice questions, mock assessments and revision aids mapped to the seven topic areas, along with trainer guidance to prepare for the exam.

    Is the courseware aligned to the current VeriSM specification?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the IFDC VeriSM framework, so you prepare against the syllabus the exam actually tests.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Poland?

    We offer online (live virtual) instructor-led training and customised corporate group training for teams. Both fit around working schedules across Poland's business hours and time zone.

    How soon can I start?

    New cohorts run regularly. Check the upcoming schedules for the next available live-virtual batch, or ask an advisor about corporate dates tailored to your team.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange a change that suits your availability.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.