Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    ITIL 5 Foundation Certification Training in Poland gives IT and business professionals the current, digital-era grounding in IT service management that employers now expect. The ITIL 5 Foundation (ITIL 5-F) credential is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert, and it is built on ITIL 5 (Version 5.0), the fifth iteration of the framework. Across Poland's fast-growing IT services, shared-services and banking sectors, the programme introduces digital product and service management, the ITIL Value System, value co-creation and the product and service lifecycle. You learn how modern organisations create, deliver and continually improve value in digital environments. Whether you are new to ITIL or updating your knowledge from ITIL 4, this training is a clear first step. Start your ITIL 5 journey with Invensis Learning and prepare for the Foundation exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Poland, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Poland, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in PolandDo You Qualify for the ITIL V5 Foundation Exam?

    Why This Credential Is Worth EarningSkills That Pay off Across Poland

    ITIL V5 Foundation Exam Format in PolandWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Poland

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in PolandWhy ITIL 5 Foundation Opens Doors

    ITIL 5 Foundation is becoming a recognised marker of modern service management skill across Poland, valued by IT services firms, shared-services and GBS centres, banks and telecoms that run large digital service portfolios. As enterprises modernise their IT operations and migrate from ITIL 4, credentialed practitioners are increasingly sought after. Demand spans service desk, incident, problem, change and service delivery roles, and here is what the Polish market is telling us right now.

    Why Service Management Skills Are in Demand Across Poland

    ITIL 5 Foundation is more than a credential. It is a springboard into modern service management roles across Poland's IT and shared-services sectors. Join professionals who connect IT delivery to real business value. Start your journey today.

    Your Poland Career Transformation

    From Service Desk to Service Leadership

    What ITIL 5 Foundation Changes

    Poland's IT services market is expanding with digital transformation, nearshoring and public-sector digitalisation, and employers increasingly separate professionals trained on the current framework from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, SalaryExpert (Poland) 2026.

    How to Get ITIL V5 Founfdation Certified in PolandStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Poland is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will BuildAcross the Nine ITIL 5 Topic Areas

    Skills covered in ITIL 5 Foundation span all nine official topic areas of the AXELOS (PeopleCert) syllabus. By the end of the programme you can explain the ITIL Value System, describe the product and service lifecycle, and apply the guiding principles to modern digital services.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created, and how products and services are managed across their lifecycle, the core concepts that open ITIL 5 Foundation.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders while balancing outcomes, costs, risks, experience and sustainability, and view service management through Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers.

    The ITIL Value System and Guiding Principles

    Grasp how the ITIL Value System brings together governance, value chain activities, practices and improvement, and apply the seven guiding principles, from focus on value to optimise and automate, to real decisions.

    The Product and Service Lifecycle

    Work through the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and see how they connect to create value end to end.

    Management Practices and Continual Improvement

    Explore the role of ITIL management practices and official practice guides, and use the continual improvement model to drive lasting, step-by-step organisational progress.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Poland?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PLN 5500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 5500

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Poland?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Poland that want current, recognised service management skills. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, courseware aligned to the AXELOS ITIL 5 syllabus, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation aligned courseware
    • Experienced, PeopleCert-accredited trainers with real service management expertise
    • Flexible formats: live virtual, onsite classroom and corporate group training
    • Structured courseware, case studies and mock exams aligned to the ITIL 5 syllabus
    • First-attempt exam guidance and practice questions for the 40-question Foundation exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across many industries in Poland and worldwide

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in PolandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Poland

    InterContinental, 49, Emilii Plater, Żelazna Brama, Śródmieście Północne, Śródmieście, Warsaw, Masovian Voivodeship, 00-125, Poland

    ITIL Version 5 Foundation Training Location in Poland

    The Westin Warsaw, 21, Aleja Jana Pawła II, Mirów, Wola, Warsaw, Masovian Voivodeship, 00-854, Poland

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    ITIL 5 Foundation Corporate TrainingFor Your Teams in Poland

    • Suitable for small, medium and large teams across Poland
    • Customised schedules aligned to your team's availability
    • Delivery through onsite, live virtual, hybrid or blended formats
    • Accredited trainers with real IT service management and industry experience
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Poland and global locations

    Trusted by Leading Organisations

    CapgeminiAtosAsseco PolandComarchING Bank SlaskiShell

    What Our Learners Say

    Cleared the Foundation Exam and Changed Roles

    "The trainer explained the ITIL Value System and the guiding principles in a way that finally clicked. I moved from first-line support into an incident management role in a Warsaw services centre soon after passing."

    Marek Kowalski

    Incident Manager

    0/0

    A Clean Update to the Latest Framework

    "I updated my knowledge from ITIL 4 to ITIL 5 with this course. The product and service lifecycle content was practical, and the mock exams matched the real 40-question format well."

    Agnieszka Nowak

    Service Desk Team Lead

    0/0

    Relevant Beyond the Exam

    "Clear sessions and strong practice material on value streams and continual improvement. As a digital product owner, the value co-creation topics were directly useful in my day-to-day work."

    Piotr Wisniewski

    Digital Product Owner

    0/0

    One Framework Across the Whole Team

    "We trained our shared-services team on ITIL 5 Foundation and now speak one service management language. Delivery quality across our client accounts has become far more consistent."

    Katarzyna Zielinska

    Service Delivery Lead, GBS Centre

    0/0

    Well Organised Corporate Delivery

    "The corporate programme was tailored to our banking IT operations and scheduled around live-service work. Our people came away confident applying management practices and continual improvement."

    Tomasz Lewandowski

    IT Operations Manager, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    Is ITIL 5 Foundation worth it for my career in Poland?

    Yes. Poland's IT services, shared-services, banking and telecoms sectors actively value modern service management skills, and demand for credentialed talent is rising. ITIL 5 Foundation proves current, digital-era knowledge and supports roles from service desk analyst to incident, change and service delivery manager.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, a product and service lifecycle as a core structure, dedicated value stream mapping and management, and an updated ITIL Value System, with a stronger digital-era and sustainability emphasis than ITIL 4.

    Why choose Invensis Learning for ITIL 5 Foundation training?

    Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation aligned courseware, accredited trainers, flexible formats and first-attempt exam guidance. We support learners in Poland and worldwide with a clear path from training to certification.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Do I need ITIL 4 Foundation before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. If you hold ITIL 4, you will recognise some concepts, but ITIL 4 is not required to enrol or to sit the exam.

    Pricing

    How much does ITIL 5 Foundation training cost in Poland?

    Training in Poland is quoted in Polish zloty and varies by format and provider, so pricing is available on request. Ask a learning advisor for a current quote and any live virtual, classroom or group options that suit you.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, case studies, practice questions and mock exams, learner support and a course completion certificate. Ask whether the PeopleCert exam voucher is bundled in your chosen package. Request a quote for full details.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert ITIL 5 Foundation exam voucher, while others price it separately. PeopleCert exam pricing varies by region and channel, so confirm the current fee and what is included before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, ITSM functions and shared-services teams in Poland. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and examined by PeopleCert. It covers nine topic areas, from digital product and service management concepts to value stream mapping and management.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Broad mastery across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through your accredited training provider as part of a training and exam package.

    What happens if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam. Our first-attempt guidance, practice questions and mock exams are designed to help you pass the first time. Confirm the current PeopleCert re-sit policy and any fees at peoplecert.org before booking.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine syllabus topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply them to real digital services.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an accessible entry point with no prerequisites and no prior ITIL knowledge required. The programme builds understanding step by step, so beginners and experienced practitioners alike can follow it comfortably.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, and knowledge checks mapped to the AXELOS syllabus. These help you build understanding and prepare for the 40-question Foundation exam.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation syllabus published by AXELOS and examined by PeopleCert, so you learn the latest framework rather than an older edition.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Poland?

    We offer live virtual (online) instructor-led training, onsite classroom sessions and customised corporate group training, so professionals across Poland can choose the format that fits their schedule and learning style.

    How soon can I start?

    New live virtual batches run regularly, and self-scheduled options are also available. See upcoming schedules or speak with a learning advisor to find the next start date that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training more than once. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.