Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry Point into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme, created by AXELOS and awarded by PeopleCert, that introduces a modern, end-to-end approach to IT service management. ITIL 4 Foundation certification training in Lisbon gives IT and business professionals a clear, structured route into the Service Value System, the guiding principles and the practices that keep digital services running. Lisbon's fast-growing nearshore, banking and shared-services market has made ITSM fluency a real career advantage, and this credential is the recognised first step. You learn how value is co-created, how the four dimensions shape service delivery, and how practices such as incident, problem and change enablement work in real organisations. Whether you are starting in IT support, moving into service management, or bringing a shared language to a delivery team, the certification is open to all with no formal prerequisites. Start your ITIL journey with Invensis Learning and build skills employers across Portugal actively look for.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lisbon, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry Point into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lisbon, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in LisbonDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from ITIL 4 FoundationCareer Value from Day One

    ITIL 4 Foundation Exam Format in LisbonWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Lisbon

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 4 Foundation Unlocks in LisbonRoles, Demand and Pay

    ITSM skills have become a real career lever across Lisbon, valued by IT services, banking, shared-services and consulting employers that run services to strict quality and SLA targets. As nearshore hubs expand and public services modernise, professionals who can structure service delivery are increasingly sought after. The ladder runs from Service Desk Analyst to IT Service Manager, and here is what the market is telling us right now.

    Why ITSM Skills Are in High Demand in Lisbon

    ITIL 4 Foundation is more than a certificate. It is a shared language for service quality that Lisbon employers reward. Join professionals who keep digital services stable, measurable and improving. Start your journey today.

    Your Lisbon Career Transformation

    From Service Desk Today to ITSM Leadership

    Your ITIL 4 Career Shift in Lisbon

    Lisbon's IT and shared-services market is expanding with nearshore investment and digital transformation, and employers increasingly separate professionals who can manage services well from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale (Lisbon and Portugal) 2026.

    How to Get ITIL 4 Founfdation Certified in LisbonStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Lisbon is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 4 Skills You Will BuildCapabilities for Real ITSM Delivery

    ITIL 4 Foundation training gives learners a working command of modern ITSM, from key concepts to the practices that support users every day. By the end, you can speak the language of service value and apply it on the job.

    Service Management Core Concepts

    Explain what a service is, how value is co-created between providers and consumers, and how utility and warranty, outcomes, costs and risks shape service delivery in real organisations.

    The ITIL Service Value System

    Understand how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to turn demand into value.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes so services are designed and run holistically.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to guide everyday decisions.

    The Service Value Chain

    Trace how the six value-chain activities, from plan and engage to deliver and support, combine into value streams that respond to stakeholder needs.

    Key ITIL Management Practices

    Work with core practices including incident management, problem management, change enablement, service desk and service level management that keep services running and improving.

    Who Should TakeITIL 4 Foundation Certification Training in Lisbon?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in LisbonAccredited, Expert-Led ITIL Training

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations that want to build service-management capability and prepare for the ITIL 4 Foundation exam. Our programmes combine accredited, expert-led instruction, flexible delivery formats, organised courseware and learner-focused support. As a trusted ITIL 4 Foundation training company in Lisbon, we ensure that whether you enrol as an individual or plan team training, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by our ISO 9001 and ISO 27001 certified operations.

    • Accredited training aligned to AXELOS and PeopleCert standards
    • Trainers certified by globally recognised governing bodies
    • Live online and classroom formats to fit your schedule in Lisbon
    • Accredited courseware, practice questions and mock exams included
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Customised corporate training for teams across Portugal
    • Trusted by professionals and organisations worldwide

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    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in LisbonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Lisbon

    Corinthia Hotel Lisbon, 105, Avenida Columbano Bordalo Pinheiro, Sete Rios, Campolide, Lisboa, 1099-031, Portugal

    ITIL 4 Foundation Training Location in Lisbon

    Praça Dom Pedro IV, Santa Justa, Santa Maria Maior, Madalena, Lisboa, Portugal

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    Corporate ITIL Training in LisbonFor Teams and Enterprises

    • Upskill whole service desks and IT teams in one consistent framework
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service-management experience
    • Role-based examples drawn from nearshore and SLA-driven delivery
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Lisbon and global locations

    Leading Organisations

    AccentureDeloitteBoschBNP ParibasCapgeminiSiemens

    What Our Learners Say

    A Framework That Made Sense of My Daily Work

    "The ITIL 4 Foundation course finally connected the daily work I do on the service desk to a proper framework. The guiding principles and practice examples made the exam feel manageable, and I passed first time."

    Ana Sousa

    IT Support Analyst

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    Practical and Exam-Ready

    "Clear, well-paced sessions and a trainer who explained the Service Value System with real examples. The mock exams showed me exactly where to focus before the real thing."

    Tiago Ferreira

    Service Desk Team Lead

    0/0

    The Right First Step into ITSM

    "I moved from a technical role towards service management, and this certification gave me the vocabulary and confidence to do it. The four dimensions and value chain are now part of how I think about delivery."

    Mariana Costa

    IT Coordinator

    0/0

    Consistent Practice Across the Team

    "We trained our operations team to give everyone a shared ITSM language. Incident and change handling is more consistent now, and our SLA reporting to clients has improved. The corporate delivery was well organised."

    Ricardo Almeida

    IT Operations Manager, Financial Services

    0/0

    Flexible Corporate Training That Fit Our Shifts

    "Invensis Learning tailored the schedule around our shifts and delivered to our shared-services centre with relevant examples. The team came away certified and aligned on how we talk about service quality."

    Sofia Carvalho

    Head of Learning and Development, Shared Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme, created by AXELOS and awarded by PeopleCert. It introduces modern IT service management through the Service Value System, the guiding principles and core practices, and suits IT and business professionals at any stage.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme, created by AXELOS and awarded by PeopleCert. It introduces modern IT service management through the Service Value System, the guiding principles and core practices, and suits IT and business professionals at any stage.

    Who should take ITIL 4 Foundation training in Lisbon?

    It suits anyone who wants to understand modern ITSM, including IT support and service desk staff, project and business professionals, and career changers. There are no formal prerequisites, so beginners can enrol with confidence.

    Is ITIL 4 Foundation worth it for my career?

    Yes. It is a recognised first step into service-management roles, and Lisbon's nearshore, banking and shared-services employers value ITSM skills. Certified professionals progress from service desk analyst towards IT service manager roles. Talk to a learning advisor about your path.

    Is ITIL 4 Foundation recognised in Portugal?

    Yes. ITIL is the world's most widely adopted ITSM framework, and the AXELOS and PeopleCert credential is recognised by IT services, financial services and shared-services employers across Lisbon and worldwide.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification within the cycle.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware, expert-led sessions, practice questions, mock exams and learner support. The PeopleCert exam fee is billed separately. Request a quote for a full breakdown.

    How much does ITIL 4 Foundation training cost in Lisbon?

    Training fees vary by format and schedule, so pricing is available on request. The PeopleCert exam fee is billed separately in euros under regional pricing. Contact a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    The exam voucher can often be bundled with training or purchased separately through PeopleCert. Confirm current exam pricing and bundle options when you enrol, as fees vary by region and channel.

    Do you offer group or corporate discounts?

    Yes. Corporate group training comes with tailored schedules and volume-based pricing for service desks, IT operations and delivery teams. Ask about group pricing for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with 40 multiple-choice, single-answer questions. It is delivered online proctored through PeopleCert or at an authorised test centre.

    How many questions are on the exam and how long is it?

    There are 40 multiple-choice questions and you have 60 minutes to complete the exam.

    What is the passing score for the ITIL 4 Foundation exam?

    The pass mark is 65%, which means you need 26 of the 40 questions correct. Our mock exams help you build comfortably above that threshold.

    Are there any prerequisites to sit the exam?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all, although attending an accredited training course is recommended to prepare well.

    What if I do not pass the exam the first time?

    You can resit the exam. Our training includes practice questions, mock exams and trainer guidance to prepare you, and you should confirm current resit fees and policy with PeopleCert.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain and key ITIL practices such as incident, problem and change enablement.

    Do I need prior experience to take this course?

    No prior experience is needed. The course is designed for beginners and assumes no previous ITIL or ITSM knowledge, with trainer support throughout.

    What learning materials are provided?

    You receive accredited courseware, practice questions, mock exams, topic quizzes and a glossary of key terms, along with trainer-led guidance to reinforce the concepts.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert, including the Service Value System and the 34 management practices.

    Are there practice tests and mock exams included?

    Yes. The programme includes sample papers and full mock exams that mirror the real format, helping you identify weak areas and build exam readiness.

    Enrollment

    How do I enrol in ITIL 4 Foundation training in Lisbon?

    Choose your preferred format on the Invensis Learning website and complete payment to receive access to schedules, courseware and learning resources. You can also talk to an advisor to pick a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule.

    When can I start and are weekend batches available?

    We run regular batches, including weekday and weekend options for working professionals. See upcoming schedules or ask an advisor for the next available date.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.