Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge Course?Your Fast Route from ITIL 4 to ITIL 5

    The ITIL (Version 5) Foundation Bridge certification training in Lisbon is a focused, instructor-led upgrade for professionals who already hold ITIL 4 Foundation and want to move their knowledge and credential to ITIL 5. Governed by AXELOS and examined by PeopleCert, the one-day bridge covers only what is new and changed in ITIL 5, so you skip the foundational content you already know. The programme concentrates on digital product and service management, value stream management and the evolved ITIL Value System. It suits ITSM professionals, service desk and operations leads, consultants and trainers across Lisbon's fast-growing technology, banking and nearshore sector who need the current ITIL credential. Passing the bridge exam awards the ITIL 5 Foundation credential, the same outcome as sitting the full ITIL 5 Foundation exam, and opens the path to higher ITIL 5 qualifications. Study in live virtual or classroom formats with Invensis Learning and turn your existing ITIL 4 knowledge into a current, globally recognised credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lisbon, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge Course?Your Fast Route from ITIL 4 to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lisbon, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in LisbonDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain from the ITIL 5 BridgeCredential, Skills and Career Upside

    ITIL V5 Foundation Exam Format in LisbonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Lisbon

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Roles and Earning Outlook in LisbonWhy the Bridge Is Worth It

    ITIL remains the leading IT service management framework across Lisbon's technology, banking and shared-services employers, and demand is shifting to the current ITIL 5 version. As multinationals, nearshore centres and BPOs scale digital operations, professionals who hold the latest ITIL credential are better placed for service desk lead, ITSM analyst, service delivery and service manager roles. Here is what the Lisbon market is showing right now.

    Why ITIL 5 Skills Are in Demand in Lisbon

    The ITIL 5 bridge is the fastest way to keep your service management credential current. Join professionals across Lisbon upgrading from ITIL 4 to ITIL 5. Start your upgrade today.

    Your Lisbon ITIL 5 Upgrade

    Before and After the ITIL 5 Bridge

    Your Lisbon Career Transformation

    Lisbon's IT employers are moving to the current ITIL version as digital operations scale, and they increasingly separate professionals who hold the latest credential from those who do not. Here is which side of that line the bridge puts you on.

    Sources: Glassdoor, PayScale, SalaryExpert (Lisbon, Portugal) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in LisbonStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Lisbon is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Portugal is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build on the ITIL 5 BridgeWhat the One-Day Upgrade Covers

    The ITIL 5 Foundation Bridge focuses only on what is new and changed, so every session builds directly on your ITIL 4 knowledge. By the end you can apply ITIL 5's updated framework to real service and product work.

    Key Enhancements in ITIL 5

    Learn what is new in ITIL 5: identify the structural updates, refined concepts and the shift to digital product and service management that distinguish ITIL 5 from ITIL 4, so you can explain the rationale for change to your teams.

    Digital Product and Service Management

    Manage products and services across the full lifecycle in modern, AI-enabled environments, applying ITIL 5 guidance to cloud, automation and platform-based delivery.

    Updated ITIL 5 Language and Core Concepts

    Use the new and redefined ITIL 5 terminology with confidence, and apply updated core concepts such as the guiding principles, four dimensions and value co-creation across stakeholders.

    Enhanced Value Creation and the ITIL Value System

    Connect strategy to delivery through the evolved ITIL Value System, broadening value creation across the full stakeholder ecosystem with a focus on sustainability and experience.

    Value Stream Mapping and Management

    Apply value stream management to make delivery visible, reduce waste and drive measurable, outcome-focused service performance.

    Applying ITIL 5 in Practice

    Integrate ITIL 5 enhancements into your existing ITIL 4 ways of working to improve collaboration, break down silos and deliver better service and business results.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Lisbon?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 550

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor ITIL 5 Foundation Bridge Certification Training in Lisbon

    Invensis Learning delivers ITIL 5 Foundation Bridge training for professionals and teams across Lisbon who want to move from ITIL 4 to the current ITIL version efficiently. As a PeopleCert partner, our programmes combine experienced, accredited ITSM trainers, AXELOS-aligned courseware, flexible live virtual and classroom delivery, and dedicated learner support. Whether you enrol as an individual or arrange corporate training for your team, you get a structured, practical experience built around real service management application, exam readiness and measurable outcomes.

    • Accredited trainers with deep IT service management and ITIL expertise
    • PeopleCert and AXELOS-aligned courseware for the ITIL 5 bridge
    • Live virtual and classroom formats to suit Lisbon schedules
    • Focused one-day upgrade that respects your existing ITIL 4 knowledge
    • Exam preparation and guidance for the PeopleCert bridge exam
    • ISO 9001 and ISO 27001 certified training operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across 100+ countries

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    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in LisbonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Lisbon

    Corinthia Hotel Lisbon, 105, Avenida Columbano Bordalo Pinheiro, Sete Rios, Campolide, Lisboa, 1099-031, Portugal

    ITIL V5 Foundation Bridge Training Location in Lisbon

    Praça Dom Pedro IV, Santa Justa, Santa Maria Maior, Madalena, Lisboa, Portugal

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    Corporate ITIL 5 Bridge TrainingFor Your Teams in Lisbon

    • Upgrade whole ITSM teams to ITIL 5 in one training day per person
    • Customised schedules aligned with your team's availability
    • Onsite, live virtual or hybrid delivery across Lisbon and beyond
    • Accredited trainers with real ITIL and service management experience
    • Role-based examples relevant to your service and operations teams
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Portugal and global locations

    Trusted by Leading Employers

    AccentureCapgeminiDeloitteSiemensFujitsuBNP Paribas

    What Our Learners Say

    A Fast, Focused Upgrade to ITIL 5

    "I already held ITIL 4 Foundation, so the one-day bridge was exactly what I needed. The trainer focused on what changed in ITIL 5, the value stream content and the new terminology, and I passed the PeopleCert exam the same week."

    Tiago Almeida

    Service Desk Team Lead

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    Confident with the New ITIL 5 Concepts

    "The bridge made the move to digital product and service management really clear. I now use ITIL 5 language confidently with our suppliers and stakeholders, and the new credential already came up in my last review."

    Mariana Costa

    ITSM Analyst

    0/0

    Pitched Perfectly for ITIL 4 Holders

    "Practical, well paced and pitched at people who already know ITIL 4. The sessions on the evolved ITIL Value System and value stream management were the most useful for my service delivery role."

    Rui Fernandes

    IT Service Delivery Manager

    0/0

    Upgraded the Team with Minimal Disruption

    "We moved our whole operations team to ITIL 5 in a single day each. The standardised language and updated practices have made our service reviews more consistent across a multi-client shared-services setup."

    Ana Sousa

    IT Operations Manager, Banking Shared Services

    0/0

    Kept Our Team Current for Client Tenders

    "Keeping our credentials current matters for client tenders. Invensis arranged onsite delivery for our team, and the trainer tailored examples to our nearshore environment. A smooth, efficient way to adopt ITIL 5."

    Pedro Carvalho

    Head of IT, Nearshore Software Firm

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. The bridge updates your ITIL 4 credential to the current ITIL 5 Foundation in a single day, which Lisbon employers and tenders increasingly request. With IT Service Manager roles in Lisbon averaging around 52,600 euros a year, holding the latest version helps you stay competitive for service management roles.

    General

    Is the ITIL 5 Foundation Bridge worth it for my career?

    Yes. The bridge updates your ITIL 4 credential to the current ITIL 5 Foundation in a single day, which Lisbon employers and tenders increasingly request. With IT Service Manager roles in Lisbon averaging around 52,600 euros a year, holding the latest version helps you stay competitive for service management roles.

    What is the ITIL 5 Foundation Bridge certification?

    It is a transition qualification from AXELOS, examined by PeopleCert, that moves ITIL 4 Foundation holders to ITIL 5. It covers only what is new and changed in ITIL 5, and passing it awards the ITIL 5 Foundation credential, the same outcome as the full ITIL 5 Foundation exam.

    Who should take the ITIL 5 Foundation Bridge?

    It suits ITIL 4 Foundation holders who want the current credential, including service desk and operations leads, ITSM analysts, change and incident managers, consultants and trainers. It is ideal for professionals in Lisbon's technology, banking and shared-services sector who need to stay version-current.

    Do I need ITIL 4 Foundation to take the bridge?

    Yes. The ITIL 5 Foundation Bridge requires an existing ITIL 4 Foundation certification, as it assumes that knowledge and tests only what is new in ITIL 5. Professionals without ITIL 4 Foundation should take the full ITIL 5 Foundation course instead.

    Is the ITIL 5 credential recognised by employers in Lisbon?

    Yes. ITIL is the leading IT service management framework, and the PeopleCert-issued ITIL 5 Foundation credential is recognised globally. Lisbon employers across IT services, BFSI, nearshore and shared-services value the current version for service delivery and operations roles.

    How long is the ITIL 5 Foundation credential valid?

    The ITIL 5 Foundation credential is valid for three years. You renew it by earning 60 CPD points within the cycle through PeopleCert, or by passing a higher ITIL 5 qualification. Confirm current renewal requirements at peoplecert.org.

    Pricing

    What is included in the ITIL 5 bridge training fee?

    The fee typically includes instructor-led training, AXELOS-aligned courseware, practice material and exam preparation support, plus learner support. The PeopleCert exam may be bundled or billed separately depending on the package. Request a quote for the full inclusions.

    How much does ITIL 5 Foundation Bridge training cost in Lisbon?

    Pricing varies by format, schedule and whether the exam is bundled, so the fee is available on request. The PeopleCert exam fee is set regionally and billed in euros. Talk to a learning advisor for a tailored quote and upcoming Lisbon batches.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert bridge exam voucher, while others quote it separately under PeopleCert's regional pricing in euros. Ask our team which option applies to your chosen format.

    Do you offer group or corporate discounts for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for ITSM and operations teams in Lisbon. It is an efficient way to move a whole team to ITIL 5. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the bridge exam first time?

    You can resit the PeopleCert bridge exam by booking a new attempt. Our training includes preparation and guidance to help you pass, and selected plans offer retake support. Confirm current resit fees and policy at peoplecert.org.

    What is the format of the ITIL 5 bridge exam?

    The ITIL 5 Foundation Bridge exam is closed book and uses multiple-choice questions. It focuses only on what is new and changed in ITIL 5 relative to ITIL 4, across the five bridge topic areas.

    How many questions are on the exam and how long is it?

    The bridge exam has 20 multiple-choice questions and a duration of 30 minutes. It is a focused assessment of the ITIL 5 updates, designed for professionals who already hold ITIL 4 Foundation.

    What is the passing score for the bridge exam?

    The pass mark is 65 percent, which is 13 of the 20 questions answered correctly. Confirm the current passing requirement at peoplecert.org before you book.

    How and where do I sit the exam?

    You can take the exam through PeopleCert online proctoring, available 24/7 from home or office, or at an authorised test centre. Both options are available to candidates in Lisbon and worldwide.

    Course Content

    Do I need experience beyond ITIL 4 Foundation?

    No formal work experience is required beyond holding ITIL 4 Foundation. The bridge is built for practising ITSM professionals and uses your existing ITIL 4 knowledge as the baseline, so there is no need to relearn foundational content.

    What topics does the ITIL 5 bridge cover?

    It covers five areas: key enhancements in ITIL 5, digital product and service management, updated language and core concepts, enhanced value creation through the ITIL Value System, and applying ITIL 5 in practice, including value stream management.

    How is the bridge different from full ITIL 5 Foundation?

    The bridge teaches only what is new and changed in ITIL 5, so it runs in one day rather than repeating full Foundation content. Passing it grants the same ITIL 5 Foundation credential as the full exam, but faster for ITIL 4 holders.

    What learning materials are provided?

    You receive AXELOS-aligned courseware focused on the ITIL 5 updates, practice questions and exam preparation resources, along with trainer guidance during live sessions.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware follows the official ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS, covering the new and updated content introduced in ITIL 5.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join an upcoming live virtual or classroom batch in Lisbon. Choose your format, complete payment, and you will receive access to schedules and courseware. Talk to an advisor to see the next available dates.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training, and customised corporate group training. Choose the format that best fits your schedule and learning preference.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

    Do you offer training for teams in Lisbon?

    Yes. We deliver onsite and live virtual corporate training for ITSM teams across Lisbon, with schedules and examples tailored to your environment. Ask about group pricing to upgrade your team to ITIL 5 together.