Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?Your Route into Digital Service Management

    ITIL 5 Foundation Certification Training in Lisbon prepares you for the entry-level qualification in the ITIL 5 scheme, the fifth iteration of the IT Infrastructure Library. The ITIL Version 5 Foundation (ITIL 5-F) credential, created by AXELOS and awarded by PeopleCert, introduces digital product and service management, the ITIL Value System, and the practices that help organisations co-create value in modern digital environments. The programme is aligned to the official ITIL 5 Foundation (Version 5.0) syllabus and prepares you for the 40-question, closed-book exam delivered online through PeopleCert OnVUE or at an authorised test centre. Across a 16-hour course you cover all nine topic areas, from value co-creation and the four dimensions to the product and service lifecycle and Value Stream Mapping and Management. Lisbon has become one of Europe's fastest-growing technology hubs, and employers running shared-service centres, nearshore teams and digital operations increasingly expect current ITSM knowledge. Start your ITIL 5-F journey with Invensis Learning and build a globally recognised, digital-era service management credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lisbon, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?Your Route into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lisbon, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in LisbonDo You Qualify for the ITIL V5 Foundation Exam?

    The Payoff of Getting ITIL 5 CertifiedFor Professionals and Employers

    ITIL V5 Foundation Exam Format in LisbonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Lisbon

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers and Demand in LisbonRoles, Pay and Sectors

    ITIL 5 Foundation is fast becoming a baseline credential for IT service management roles across Lisbon, where global technology firms, nearshore delivery centres and financial-services operations run large digital service portfolios. Demand spans the ladder, from Service Desk Analyst to IT Service Manager and Head of IT Operations, and current ITSM knowledge is now expected as employers modernise. Here is what the Lisbon market is telling us right now.

    Why ITIL 5 Skills Are in Demand Across Lisbon

    ITIL 5 Foundation is more than a certificate. It is a passport into modern IT service management. Join professionals in Lisbon building digital-era service skills. Start today.

    Your Lisbon Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Lisbon's IT sector is expanding fast, and employers increasingly separate professionals with current, framework-based service management skills from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, Glassdoor, PayScale (Lisbon) 2026.

    How to Get ITIL V5 Founfdation Certified in Lisbon Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Lisbon is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will BuildNine Topic Areas, One Credential

    This training shows you exactly what you will learn in ITIL 5 Foundation: the concepts, principles and practices behind modern digital service management. By the end you can describe the ITIL Value System, apply the guiding principles and explain how value streams and the product and service lifecycle create value.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern service management.

    Value Co-Creation

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from output-focused to outcome-focused delivery.

    The Four Dimensions

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every product and service.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that sustains value creation.

    The Seven Guiding Principles

    Use Focus on value, Start where you are, Progress iteratively, Collaborate and promote visibility, Think holistically, Keep it simple, and Optimise and automate to guide decisions.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they work together to create value.

    Management Practices and Continual Improvement

    Explore the role of ITIL management practices and practice guides, and apply the continual improvement model to support long-term organisational success.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, using metrics to surface waste and design better delivery across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Lisbon?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Lisbon?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Lisbon who want to build modern IT service management capability and pass the PeopleCert exam with confidence. As a PeopleCert Accredited Training Organization, we combine accredited trainers, official AXELOS-aligned courseware, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Lisbon, we ensure that whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by ISO 9001:2015 and ISO 27001:2022 certified operations.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
    • Accredited trainers with real IT service management experience
    • Flexible formats: live online, classroom and corporate group training
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • Practice questions and mock exams for the PeopleCert exam
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations in over 100 countries

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in LisbonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Lisbon

    Corinthia Hotel Lisbon, 105, Avenida Columbano Bordalo Pinheiro, Sete Rios, Campolide, Lisboa, 1099-031, Portugal

    ITIL Version 5 Foundation Training Location in Lisbon

    Praça Dom Pedro IV, Santa Justa, Santa Maria Maior, Madalena, Lisboa, Portugal

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    Corporate ITIL 5 Foundation TrainingFor Your Teams in Lisbon

    • Suitable for small, medium and large teams across Lisbon and Portugal
    • Customised schedules aligned with your team's availability
    • Onsite, live virtual or hybrid delivery to fit your operations
    • Accredited trainers with real IT service management experience
    • Role-based examples drawn from your industry and service context
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for local and multi-country teams

    Leading Organisations

    DeloitteBoschNatixisCiscoFujitsuNTT DATA

    What Our Learners Say

    Passed the Exam with Confidence

    "The training made ITIL 5 concepts genuinely clear, especially the ITIL Value System and value streams. The mock exams matched the real format, and I passed the PeopleCert exam on my first attempt."

    Tiago Ferreira

    IT Support Specialist

    0/0

    Practical and Immediately Useful

    "As a service desk team lead, I finally have a shared language for continual improvement and the four dimensions. The trainer used realistic examples that mapped straight to my daily work in Lisbon."

    Mariana Costa

    Service Desk Team Lead

    0/0

    A Strong Step up in My Career

    "I took the course to move towards a service delivery role. The guiding principles and product and service lifecycle content gave me exactly the vocabulary employers here look for."

    Rui Almeida

    IT Operations Analyst

    0/0

    Consistent Training for Our Whole Team

    "We trained our nearshore delivery team on ITIL 5 Foundation. The sessions were well structured and consistent, and our teams now approach service management with a common, modern framework."

    Ana Rodrigues

    IT Service Management Lead, Financial Services

    0/0

    Tailored Corporate Delivery That Worked

    "The corporate programme was tailored to our operations and delivered on schedule. Our IT operations group came away able to talk about value streams and continual improvement with confidence."

    Joao Pereira

    Head of IT Operations, Technology Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, introducing digital product and service management, the ITIL Value System and the practices that help organisations co-create value. It is open to IT and business professionals at any career stage, with no formal prerequisites.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, introducing digital product and service management, the ITIL Value System and the practices that help organisations co-create value. It is open to IT and business professionals at any career stage, with no formal prerequisites.

    Why choose Invensis Learning for ITIL 5 Foundation training in Lisbon?

    Invensis Learning is a PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware, accredited trainers, flexible formats and exam-focused support. You get a clear, supported path from learning to the PeopleCert exam, backed by ISO 9001:2015 and ISO 27001:2022 certified operations.

    Is ITIL 5 Foundation recognised in Lisbon and internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. ITIL 5 Foundation is recognised by employers across Lisbon's tech, financial-services and nearshore sectors and around the world.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle, and Value Stream Mapping and Management, with an updated ITIL Value System and a stronger digital-era emphasis.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Lisbon?

    Pricing depends on the format you choose, such as live virtual, classroom or corporate group training, and is available on request. Contact a learning advisor for a quote tailored to your needs in Lisbon.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes AXELOS-aligned courseware, a 16-hour instructor-led programme, practice questions, mock exams, learner support and, in most packages, the PeopleCert exam voucher. Confirm exact inclusions when you request a quote.

    Is the PeopleCert exam fee included in the training price?

    In most accredited packages the exam voucher is bundled with the training, but this varies by plan. Exam pricing is set by PeopleCert and can vary by region and channel, so confirm what is included before you enrol.

    Do you offer corporate or group discounts in Lisbon?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations teams and cross-functional groups. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the official ITIL 5 Foundation (Version 5.0) syllabus. It covers all nine topic areas, from the ITIL Value System to Value Stream Mapping and Management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination delivered by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. The training and mock exams are designed to help you reach that mark with confidence.

    Where can I take the ITIL 5 Foundation exam in Lisbon?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What if I do not pass on the first attempt?

    You can re-sit the exam through PeopleCert if needed. Our mock exams, practice questions and trainer guidance are built to help you pass first time; ask about resit and re-examination policies before you enrol.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The 16-hour programme covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Do I need prior ITIL experience or ITIL 4?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. ITIL 4 holders will recognise some concepts, but ITIL 4 is not required to take ITIL 5 Foundation.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full mock exams aligned to the 40-question, single-answer format, so you can identify weak areas and build readiness before exam day.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus and delivered as a PeopleCert Accredited Training Organization.

    What study materials and support will I receive?

    You receive ITIL 5-aligned course materials, case studies, practice questions and mock exams, plus post-training support. Trainers guide you through the syllabus and help you prepare to pass the exam on your first attempt.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Lisbon?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly for professionals in Lisbon and across Portugal. See upcoming schedules for the next available dates, or speak with an advisor to find a batch that suits you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.