Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and awarded by PeopleCert. ITIL Version 5 Foundation certification training in Portugal gives IT and business professionals a structured route to master digital product and service management, the ITIL Value System, and the practices that create and continually improve value in the digital era. ITIL 5 (Version 5.0) is the fifth iteration of the framework. It moves beyond traditional IT service management to cover the full product and service lifecycle, value co-creation, the four dimensions, the seven guiding principles, and a dedicated focus on value stream mapping and management. There are no prerequisites, so the credential is open to service desk staff, IT operations professionals, product managers and business teams alike. With Portugal's nearshore hubs, banks and telecoms increasingly listing ITIL-aligned skills as a baseline requirement, ITIL 5-F is a practical, portable credential. Prepare for the 40-question Foundation exam and start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Portugal, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Portugal, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in PortugalDo You Qualify for the ITIL V5 Foundation Exam?

    Why an ITIL 5 Credential Pays OffFor Professionals and Organisations

    ITIL V5 Foundation Exam Format in PortugalWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Portugal

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Career Outcomes and Demand in PortugalRoles, Pay and Who Is Hiring

    ITIL 5 has quickly become a baseline expectation in Portuguese IT job specifications, valued by nearshore delivery centres, banks, telecoms and consultancies that run multilingual service desks for European and North American clients. As Lisbon and Porto mature into major tech hubs and AI and data-centre investment accelerates, employers increasingly want professionals fluent in current-edition service management. Demand spans first-line support through to service delivery and IT service management leadership.

    What Is Driving ITIL 5 Demand Across Portugal

    ITIL 5 is more than a certificate. It is a career accelerator for service management professionals. Join the professionals bringing governed, value-led service delivery to Portugal's tech hubs. Start your journey today.

    Your Portugal Career Transformation

    From IT Support to Digital Service Leadership

    Your ITIL 5 Transformation in Portugal

    Portugal's IT market is expanding with nearshoring, AI and data-centre investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale (Portugal) 2026.

    How to Get ITIL V5 Founfdation Certified in PortugalStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Portugal is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationPractical, Job-Ready Capabilities

    This ITIL 5 Foundation programme builds practical, current-edition service management capability across all nine syllabus topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and prepare confidently for the Foundation exam.

    Digital Product and Service Management

    Understand what will you learn in ITIL 5 Foundation from the start: what sets digital products and services apart, how value is created, and how products and services are managed across their lifecycle in modern digital environments.

    The ITIL Value System and Governance

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system that keeps value flowing.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Four Dimensions

    Balance Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to take a holistic approach to every product and service.

    The Product and Service Lifecycle

    Describe the purpose of discovery, design, build, operation, and delivery and support, and see how the stages connect to create and accumulate value for consumers.

    Value Stream Mapping and Management

    Map value streams to make work visible, identify waste and improve flow, and apply the continual improvement model to sustain long-term service performance.

    Who Should TakeITIL V5 Foundation Certification Training in Portugal?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in PortugalAccredited ITIL 5 Foundation Prep

    As a trusted ITIL Version 5 Foundation training company in Portugal, Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations building current-edition service management capability. Our programmes combine accredited, experienced trainers, PeopleCert-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Lisbon, Porto or beyond, Invensis Learning provides a professional experience designed around practical understanding, real-world application and Foundation exam readiness.

    • PeopleCert-aligned ITIL 5 courseware and accredited, experienced trainers
    • Live virtual, classroom and corporate delivery to fit your schedule
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified
    • Practice questions, mock exams and first-attempt exam guidance
    • Dedicated learner support before, during and after training
    • Trusted globally with local support across Portugal and the EU
    • Scalable delivery for individual professionals and enterprise teams
    • Practical, case-based sessions that apply ITIL 5 at work

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in PortugalInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Portugal

    Four Seasons Ritz, R. Rodrigo da Fonseca 88, 1099-039 Lisboa, Portugal

    ITIL Version 5 Foundation Training Location in Portugal

    Reid's Palace, A Belmond Hotel, Estrada Monumental 139, 9000-098 Funchal, Portugal

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    ITIL 5 Team Training in PortugalUpskill Service Management

    • Customised ITIL 5 training delivered onsite or live virtual for your teams
    • Standardise incident, problem and service management across departments
    • Flexible schedules aligned to your operational availability
    • PeopleCert-aligned trainers with real ITSM delivery experience
    • Progress tracking, assessments and post-training support
    • Scalable across Lisbon, Porto and multi-country teams
    • Volume-based pricing for group enrolments

    Trusted by Leading Organisations

    BNP ParibasBoschSiemensVodafoneAccentureCapgemini

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course finally connected the day-to-day tickets I handle with the bigger picture of value streams and continual improvement. The mock exams mirrored the real questions, and I passed on my first attempt."

    Tiago Marques

    Service Desk Team Lead

    0/0

    Clear and Beginner-Friendly

    "As someone new to ITIL, I found the trainer made the ITIL Value System and guiding principles genuinely easy to follow. I can already apply the incident and problem concepts in my support role."

    Sofia Carvalho

    IT Support Analyst

    0/0

    A Real Career Stepping Stone

    "The sessions on the product and service lifecycle and value stream mapping gave me the vocabulary I needed to move toward a service delivery role. Practical examples throughout, not just theory."

    Ricardo Almeida

    Aspiring Service Delivery Manager

    0/0

    Standardised Our Service Desk

    "We trained our shared-services IT team on ITIL 5 to standardise how we handle incidents and problems across sites. The delivery was flexible around our shifts, and the shared language has noticeably reduced handover friction."

    Ana Oliveira

    IT Operations Manager, Banking Shared Services

    0/0

    Tailored and Well Organised

    "Invensis Learning tailored the corporate programme to our telecom operations and kept everyone on track. Our team came away aligned on governance and continual improvement, which is exactly what our audits needed."

    Joao Ferreira

    Head of IT Service Management, Telecommunications

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that create and continually improve value.

    General

    What is the ITIL Version 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that create and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in Portugal?

    Yes. ITIL is the world's most widely adopted service management framework, and ITIL-aligned skills appear across Portuguese IT job specs in nearshore hubs, banking, telecoms and consulting. The credential helps you stand out and progress into service management roles.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, dedicated value stream mapping and management, and an updated ITIL Value System.

    Who should take ITIL 5 Foundation?

    It suits IT professionals, service desk and operations staff, digital product managers, and business teams working with digital services. There are no prerequisites, so it is open to anyone wanting current-edition service management knowledge.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Who governs the ITIL 5 certification?

    ITIL is owned by AXELOS, and PeopleCert is the sole publisher and examination body for all ITIL qualifications. Exams are delivered through the PeopleCert portal, either online proctored or at an authorised test centre.

    Pricing

    How much does ITIL 5 Foundation training cost in Portugal?

    Training fees vary by format and provider and are available on request from Invensis Learning. The PeopleCert exam fee is billed separately and varies by region and channel. Request a quote for current pricing in Portugal.

    What is included in the course fee?

    The training fee typically includes ITIL 5-aligned courseware, practice questions, mock exams, case studies and learner support, plus first-attempt exam guidance. Speak with a learning advisor to confirm what your chosen plan includes.

    Is the exam fee included in the training price?

    This varies by package. The PeopleCert ITIL 5 Foundation exam voucher is often bundled with accredited training, so confirm inclusion when you enrol. Request a quote to see the options available in Portugal.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams in Lisbon, Porto and across Portugal. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    It is a closed-book exam of 40 single-answer multiple-choice questions. It is delivered online through PeopleCert's proctored system, available 24/7, or at a PeopleCert authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour). It is based on the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. Aim for broad understanding across all nine topic areas of the ITIL 5 Foundation syllabus rather than any single area.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, work experience or prior ITIL knowledge.

    What topic areas does the exam cover?

    Nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    What happens if I do not pass the first time?

    You can retake the exam. Our training includes practice questions, mock exams and first-attempt guidance to prepare you thoroughly. Confirm the current re-sit policy and fees at peoplecert.org.

    Course Content

    What will I learn in ITIL 5 Foundation training?

    You will learn digital product and service management, the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Do I need prior experience or ITIL 4 to attend?

    No. The course is beginner-friendly with no prerequisites. ITIL 4 holders will recognise some concepts, but ITIL 4 is not required to take ITIL 5 Foundation.

    How long is the ITIL 5 Foundation training?

    Invensis Learning delivers the programme as 16 hours of instruction, typically over two full days or four half-days, covering all nine Foundation topic areas.

    What learning materials are provided?

    You receive ITIL 5-aligned courseware, industry case studies, practice questions and mock exams, plus guidance to help you prepare for the Foundation exam on your first attempt.

    Is the courseware aligned to the current ITIL version?

    Yes. The courseware is aligned to the AXELOS and PeopleCert ITIL 5 Foundation (Version 5.0) syllabus, the current edition of the framework.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    Enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can pick the format that fits your schedule.

    How soon can I start?

    New live virtual and classroom batches run regularly. Check the upcoming schedules for the next available cohort, or contact a learning advisor to find a start date that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch. Contact our support team to arrange this before your batch begins.

    Is training available across Portugal?

    Yes. Live virtual training is available anywhere in Portugal, and onsite corporate delivery can be arranged for teams in Lisbon, Porto and other locations. Contact us to plan team training.