Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation Certification Training?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), the sole owner and examination body for ITIL. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation in the modern digital era. Invensis Learning's ITIL Version 5 Foundation certification training in Porto gives IT and business professionals a structured, exam-focused route to the credential. Aligned to the official ITIL 5 Foundation (Version 5.0) syllabus, it covers all nine topic areas and prepares you for the 40-question, 60-minute closed-book exam, which you pass with a score of 65 percent or higher. With Porto's nearshore IT sector, shared services centres and fintech employers expanding fast, ITIL 5 skills are increasingly sought after across the city. Whether you are new to service management or updating your knowledge from ITIL 4, the 5th edition Foundation qualification is a recognised first step. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Porto, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation Certification Training?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Porto, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in PortoDo You Qualify for the ITIL V5 Foundation Exam?

    BenefitsOf Getting ITIL 5 Foundation Certified in Porto

    ITIL V5 Foundation Exam Format in PortoWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Porto

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Path in PortoRoles, Demand and Earning Power

    ITIL 5 Foundation has become a practical marker of modern service management knowledge across Porto, valued by nearshore IT providers, shared services centres, fintech firms and retail technology employers that run large digital service operations. As Portugal's tech sector expands and companies formalise their service management, certified professionals are increasingly in demand. Roles range from service desk analyst to incident, change and IT service manager, and here is what the local market is telling us right now.

    Why ITIL 5 Skills Are in Demand Across Porto

    ITIL 5 Foundation is more than a certificate. It is a career step for professionals who make digital services work. Join the ITSM talent that Porto's employers are hiring. Start your journey today.

    Your Porto Career Transformation

    The Difference ITIL 5 Foundation Makes

    Your Porto Career, Levelled Up

    Porto's IT and digital services market is expanding with nearshore growth and digital transformation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale, Paylab (Portugal) 2026.

    How to Get ITIL V5 Founfdation Certified in Porto Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Porto is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in the ITIL 5 Foundation CourseAligned to All Nine Topic Areas

    This ITIL 5 Foundation training gives you working knowledge across all nine topic areas of the official Version 5.0 syllabus. By the end of the programme you can explain the ITIL Value System, apply the guiding principles, and describe how value is co-created across the product and service lifecycle.

    Digital Product and Service Concepts

    Understand what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in the modern digital era.

    Value Co-Creation

    Learn how value is co-created between providers, consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, including the external PESTLE factors.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practice to real-world digital environments.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to create value.

    Management Practices and Continual Improvement

    Explore the role of ITIL management practices and practice guides, and apply the continual improvement model to sustain long-term organisational success.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, using value stream techniques to make work visible and remove waste.

    Who Should TakeITIL V5 Foundation Certification Training in Porto?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningYour Trusted ITIL Training Partner in Porto

    As a trusted ITIL Version 5 Foundation training company in Porto, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Porto looking to build modern service management capability and pass the Foundation exam. Our programmes combine PeopleCert-accredited trainers, flexible delivery formats, organised courseware, and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional training experience built around practical understanding, real-world application, and measurable learning outcomes.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation
    • Trainers accredited to the AXELOS (PeopleCert) ITIL 5 syllabus
    • Live virtual (online), classroom and corporate delivery formats
    • Courseware aligned to the official ITIL 5 Foundation (Version 5.0) syllabus
    • Practice questions and mock exams mapped to the 40-question format
    • ISO 9001:2015 and ISO 27001:2022 certified operations
    • Dedicated learner support before, during and after training
    • Flexible weekday and weekend batches for working professionals in Porto

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in PortoInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Porto

    Sheraton Porto Hotel & SPA, 146, Rua de Pedro Hispano, Bessa, Lordelo do Ouro, Lordelo do Ouro e Massarelos, Porto, 4100-476, Portugal

    ITIL Version 5 Foundation Training Location in Porto

    Pestana Palácio do Freixo, Pousada & National Monument, Porto

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    Corporate ITIL 5 Foundation TrainingUpskill Your Teams in Porto

    • Suitable for small, medium and large IT and service teams
    • Customised schedules based on team and delivery-centre availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Trainers with real service management and industry experience
    • Role-based examples relevant to nearshore, fintech and retail tech
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Porto and global locations

    Leading Employers in Porto

    NatixisBNP ParibasSonaeFarfetchCritical SoftwareDevoteam

    What Our Learners Say

    Passed First Time with Confidence

    "The ITIL 5 Foundation course finally made the value system click for me. The trainer used real service desk examples, and the mock exams matched the actual 40-question format closely. I passed on my first attempt."

    Joao Ferreira

    IT Support Analyst

    0/0

    A Smooth Update to the Current Edition

    "As someone moving from ITIL 4, I needed to understand the product and service lifecycle and value stream mapping. The sessions were clear and practical, and I could apply the guiding principles at work almost immediately."

    Mariana Costa

    Service Desk Team Lead

    0/0

    Practical and Well Organised

    "Good structure and strong support before the exam. The continual improvement model and the four dimensions were explained with examples I recognised from my own team. The live virtual format fit my schedule well."

    Ricardo Almeida

    Systems Administrator

    0/0

    Consistent Practice Across Our Teams

    "We trained our whole service management team through Invensis Learning. The corporate sessions were tailored to our nearshore delivery model, and afterwards our teams shared a common language for incidents and changes. Service quality improved."

    Ana Sousa

    IT Operations Manager

    Nearshore Software Services Firm

    0/0

    Strong Corporate Training Experience

    "The onsite ITIL 5 Foundation programme was well coordinated from scheduling to certification. Our staff appreciated the accredited trainers and the practical case discussions. It was a solid investment in our service management capability."

    Pedro Marques

    Head of Learning and Development

    Shared Services Centre

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create value in modern digital environments.

    General

    What is ITIL Version 5 Foundation certification?

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create value in modern digital environments.

    Is ITIL 5 Foundation worth it for professionals in Porto?

    Yes. Porto's nearshore IT, shared services, fintech and retail technology employers increasingly value modern service management skills, and certified professionals report a 20 to 30 percent pay premium over non-certified peers. ITIL 5 Foundation is a recognised, current-edition first step.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. Key changes from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core element, a dedicated Value Stream Mapping and Management topic, an updated ITIL Value System, and a stronger digital-era orientation.

    Who should take the ITIL 5 Foundation course?

    ITIL 5 Foundation suits IT professionals, service desk and operations staff, digital product managers, and business professionals who work with digital service teams. It is also ideal for those updating from ITIL 4 or beginning the ITIL 5 certification path. There are no formal prerequisites.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew by earning 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Confirm current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Porto?

    ITIL 5 Foundation training fees vary by format and are quoted in euros for learners in Porto. Pricing depends on whether you choose live virtual, classroom or corporate delivery, and whether an exam voucher is bundled. Request a quote for current pricing and available batches.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 Foundation aligned courseware, accredited instructor-led sessions, practice questions, mock exams, case studies and learner support. An exam voucher may be bundled depending on the package. Talk to a learning advisor to confirm inclusions.

    Is the exam fee included in the training price?

    It depends on the package. Some ITIL 5 Foundation bundles include the PeopleCert exam voucher, while others price it separately. PeopleCert exam pricing varies by region and channel, so confirm whether the voucher is included when you request your quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and delivery centres in Porto. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the official ITIL 5 Foundation (Version 5.0) syllabus. It is delivered online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes (one hour). It is closed book and covers the nine topic areas of the ITIL 5 Foundation syllabus.

    What is the passing score for ITIL 5 Foundation?

    You need 65 percent to pass, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best preparation strategy.

    Where can I take the ITIL 5 Foundation exam in Porto?

    You can sit the exam online from home or office via PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through your accredited training provider as part of the package.

    What if I do not pass on the first attempt?

    If you do not pass, you can re-sit the ITIL 5 Foundation exam. Re-sit fees and policy are set by PeopleCert, and selected training plans include retake support. Our trainers provide guidance to help you prepare and clear the exam with confidence.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Do I need prior ITIL experience to take this course?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Beginners are welcome, and professionals holding ITIL 4 will find some familiar concepts. The training builds knowledge from the ground up across all nine topic areas.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams mapped to the 40-question, 60-minute Foundation format, along with topic-wise quizzes to help you identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, the current edition of the framework, so you study exactly what the exam assesses.

    What learning materials are provided?

    You receive ITIL 5 Foundation aligned courseware, industry-driven case studies, practice questions, mock exams, and topic-wise quizzes. Materials are accessible across devices for live virtual and self-paced learners.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Porto?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training. This lets professionals in Porto choose the format that fits their schedule and learning style.

    Are there weekend batches available in Porto?

    Yes. We run both weekday and weekend batches for the ITIL 5 Foundation course so working professionals can train without disrupting their jobs. See upcoming schedules or ask an advisor for the next available Porto-friendly batch.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the ability to attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.