Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 IT service management scheme, owned by AXELOS and examined by PeopleCert. It introduces an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. Our ITIL 4 Foundation certification training in Ljubljana gives IT and business professionals across Slovenia a clear, practical grounding in modern ITSM. You learn the Service Value System, the four dimensions of service management, the seven guiding principles and the core practices that keep services reliable and value-led. With no formal prerequisites, the course suits service desk staff, support engineers, analysts and managers who want a recognised baseline. Delivered live virtual, in classroom and as corporate training, it is a clear first step toward the wider ITIL 4 certification path. Start your service management journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ljubljana, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ljubljana, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in LjubljanaDo You Qualify for the ITIL 4 Foundation Exam?

    BenefitsOf Earning Your ITIL 4 Foundation Credential

    ITIL 4 Foundation Exam Format in LjubljanaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Ljubljana

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL Career Outlook in LjubljanaRoles, Demand and Pay Across Slovenia

    ITIL 4 Foundation has become a recognised baseline for IT service roles across Ljubljana and wider Slovenia, valued by IT services firms, banks, telecoms and public-sector employers modernising their digital services. The credential maps to in-demand roles from service desk analyst to incident, problem and service level management. As the ICT sector grows on EU-funded digitalisation and cloud adoption, here is what the local market is telling us right now.

    What Is Driving Service Management Demand in Slovenia

    ITIL 4 Foundation is the first step into modern service management. Join professionals across Slovenia who run reliable, value-led IT services and want a recognised credential to prove it. Start your journey today.

    Your Ljubljana Career Transformation

    Your IT Career Before and After ITIL 4

    The Shift Certification Makes

    Slovenia's ICT sector is expanding on EU-funded digitalisation and rapid cloud adoption, and employers increasingly look for staff who can run services to a recognised standard. Here is the gap ITIL 4 Foundation closes for you.

    Sources: Glassdoor, Boljsaplaca.si, Worldsalaries (Slovenia) 2026.

    How to Get ITIL 4 Founfdation Certified in LjubljanaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Ljubljana is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    Skills You Will Build in This ITIL 4 CourseCore Service Management Capabilities

    This ITIL 4 Foundation course covers the key concepts, the Service Value System and the core practices that the exam and modern IT teams expect. By the end you can speak the language of service value, balance the four dimensions and apply the guiding principles to everyday work.

    Service Management Fundamentals

    Define what a service is, how value is co-created between providers and consumers, and the difference between outputs and outcomes. Build the core concepts of utility, warranty, cost and risk that the rest of ITIL 4 builds on.

    The ITIL 4 Service Value System

    Understand the Service Value System as the model that ties guiding principles, governance, the service value chain, practices and continual improvement together so an organisation can create value end to end.

    The Four Dimensions of Service Management

    Balance the four dimensions: organisations and people, information and technology, partners and suppliers, and value streams and processes. Learn how external factors shape every service decision.

    The Seven Guiding Principles

    Apply the seven guiding principles, from focus on value and start where you are to keep it simple and optimise and automate, as a practical mindset for adopting and adapting ITIL in your own context.

    The Service Value Chain in Action

    Work through the six service value chain activities: plan, improve, engage, design and transition, obtain and build, and deliver and support. See how they combine into value streams that deliver services.

    Key Practices and Continual Improvement

    Get to grips with core practices such as incident management, problem management, change enablement, service desk and service level management, plus SLAs, metrics and the continual improvement model.

    Who Should TakeITIL 4 Foundation Certification Training in Ljubljana?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1130

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train with Invensis Learning in LjubljanaFor Your ITIL 4 Foundation Certification

    As a trusted ITIL 4 Foundation training company in Ljubljana, Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations across Slovenia who want a recognised service management credential. As an accredited partner for AXELOS and PeopleCert, we combine official courseware, certified instructors, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness, backed by our ISO 9001 and ISO 27001 certifications.

    • Accredited training partner for AXELOS and PeopleCert with official ITIL courseware
    • Experienced, certified trainers with real-world IT service management practice
    • Flexible learning: live virtual, classroom and corporate group formats
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Structured study materials, practice questions and exam preparation support
    • Dedicated learner support before, during and after the training
    • Local and live online schedules that suit professionals across Slovenia
    • Trusted by individuals and organisations in more than 100 countries

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in LjubljanaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Ljubljana

    Exe Lev, 1, Vošnjakova ulica, Grajski grič, Quarter community Center, Ljubljana, Administrative Unit Ljubljana, 1000, Slovenia

    ITIL 4 Foundation Training Location in Ljubljana

    Grand Hotel Union Eurostars, 1, Miklošičeva cesta, Ledina, Grajski grič, Quarter community Center, Ljubljana, Administrative Unit Ljubljana, 1000, Slovenia

    corporate banner

    ITIL 4 Foundation Corporate TrainingFor Your Teams in Ljubljana

    • Suitable for small, medium and large teams
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, offsite, live virtual or hybrid formats
    • Experienced trainers with relevant IT service management expertise
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Slovenia and global locations

    Leading Organisations

    Telekom SlovenijeNLBA1 SlovenijaPetrolComtradeAdacta

    What Our Learners Say

    Cleared the Exam with Confidence

    "The course finally gave structure to things I was already doing on the service desk. The trainer explained the Service Value System with real examples, and I passed the exam on my first sitting. I now feel confident moving into an incident management role."

    Luka Kovac

    Service Desk Analyst

    0/0

    Practical and Well Structured

    "Very practical sessions on the guiding principles and the four dimensions. The live online format suited my schedule in Ljubljana, and the practice questions made the exam feel familiar. A great first step into modern ITSM."

    Maja Novak

    IT Support Specialist

    0/0

    The Right Language for the Job

    "I moved from a purely technical role and needed the service management vocabulary. The continual improvement model and the value chain stuck with me because the trainer tied them to everyday work. Worth the time."

    Nejc Horvat

    Systems Administrator

    0/0

    One Shared Approach Across the Team

    "We trained our whole support team and now everyone uses the same approach to incidents and requests. Handovers are cleaner and our service quality has improved. The corporate delivery was flexible and well coordinated."

    Ana Zupancic

    IT Operations Manager, Telecom Sector

    0/0

    Tailored, Practical Team Training

    "As an L&D lead I needed a baseline certification for a mixed IT team. Invensis tailored the schedule around our shifts and the trainers kept the sessions practical. Strong uptake and a noticeable lift in how the team talks about service value."

    Matej Krajnc

    Learning and Development Lead, Banking Sector

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised entry credential valued by IT services firms, banks, telecoms and public-sector employers across Slovenia. It maps to in-demand service roles, from service desk analyst to incident and service level management, where IT manager pay in Ljubljana averages around 37,500 euro a year.

    General

    Is the ITIL 4 Foundation certification worth it in Ljubljana?

    Yes. ITIL 4 Foundation is a globally recognised entry credential valued by IT services firms, banks, telecoms and public-sector employers across Slovenia. It maps to in-demand service roles, from service desk analyst to incident and service level management, where IT manager pay in Ljubljana averages around 37,500 euro a year.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 IT service management scheme, owned by AXELOS and examined by PeopleCert. It is for IT and business professionals at any stage, including service desk staff, support engineers, analysts and managers who want a recognised grounding in modern ITSM.

    Do I need any prior experience or prerequisites?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or service management knowledge is required, which makes it an ideal first credential for professionals new to structured IT service management.

    Is the certification recognised internationally?

    Yes. ITIL is one of the most widely adopted service management frameworks in the world. The ITIL 4 Foundation credential is recognised by employers in Slovenia and globally, so it travels with you across sectors, regions and roles.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification. Check the current renewal requirements on the PeopleCert portal.

    Pricing

    How much does ITIL 4 Foundation training cost in Ljubljana?

    Training fees vary by format, whether live virtual, classroom or corporate group delivery. The course includes accredited courseware, practice materials and exam preparation support. Request a quote and a learning advisor will share current pricing for your chosen format.

    What is included in the course fee?

    The training fee typically includes accredited ITIL 4 courseware, instructor-led sessions, practice questions, sample exams and learner support, plus a course completion certificate. Exam vouchers can be included or arranged separately depending on the package you choose.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert bills the exam under regional pricing, and some bundles include the exam voucher while others quote it separately. Ask a learning advisor for a quote so you see the full cost before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and whole departments. Contact us for a tailored quote for your team in Ljubljana.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that best suits you or your organisation.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination with 40 questions. It is delivered online with PeopleCert proctoring or at an authorised test centre, and tests your knowledge and comprehension of ITIL 4 concepts.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and you have 60 minutes to complete it. Each question carries one mark, with no penalty for incorrect answers, so it pays to attempt every question.

    What is the passing score for ITIL 4 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. The exam is set at knowledge and comprehension level, so broad understanding of the Service Value System, practices and guiding principles is the best preparation.

    How and where do I take the exam?

    You can sit the exam online from home or office through PeopleCert online proctoring, available 24/7, or at an authorised PeopleCert test centre. You schedule the exam through the PeopleCert portal once you are ready.

    What happens if I do not pass on the first attempt?

    You can retake the ITIL 4 Foundation exam by booking a re-sit through PeopleCert, and a re-examination fee applies. Our trainers and practice materials are designed to help you prepare thoroughly and approach the exam with confidence.

    Course Content

    What topics does the ITIL 4 Foundation course cover?

    The course covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed as an introduction, with no prior experience needed. The trainer builds concepts step by step and uses real examples, so beginners and experienced IT staff can both follow and apply the material.

    What learning materials are provided?

    You receive accredited ITIL 4 courseware, practice questions, sample exams and reference materials that map to the official ITIL 4 Foundation syllabus. These resources help you revise key concepts and build readiness for the exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full sample exams modelled on the real format. They help you get comfortable with the 40-question structure, identify weak areas and improve your timing before exam day.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is accredited and aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System, practices and guiding principles tested in the exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to the schedule, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available in Ljubljana?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style. Live online suits professionals working across Slovenia.

    How soon can I start?

    New batches run regularly in live virtual and classroom formats. Once you enrol you receive the upcoming schedule and can pick a date that suits you. See upcoming schedules or talk to a learning advisor to confirm your start.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where seats allow. Contact our support team and we will help you move to a date that works better for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled under our published policy, and selected plans include flexible reschedule options. Reach out to our team for the details that apply to your enrolment before you book.