Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why Learn It in Ljubljana?The Current Standard in Digital Service Management

    ITIL 5 Foundation certification training in Ljubljana gives IT and business professionals a clear route into modern digital product and service management. The ITIL 5 Foundation (Version 5.0) qualification, created by AXELOS and examined by PeopleCert, is the entry point to the ITIL 5 scheme and the current fifth iteration of the world's most widely adopted IT service management framework. You learn the ITIL Value System, the seven guiding principles, the product and service lifecycle, and Value Stream Mapping and Management, then sit the 40-question, closed-book exam. Ljubljana's banks, telecoms, energy firms and IT consultancies increasingly expect current-edition ITIL knowledge, making this a timely credential for anyone in or moving toward a service management role. Delivered in live virtual and classroom formats by PeopleCert-accredited trainers, the programme takes you from study to certified with mock exams, practice questions and expert guidance. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ljubljana, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why Learn It in Ljubljana?The Current Standard in Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ljubljana, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in LjubljanaDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from Getting ITIL 5 CertifiedSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in LjubljanaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Ljubljana

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Career Paths in LjubljanaRoles, Demand and Pay

    ITIL 5 Foundation is fast becoming a baseline credential for IT service roles across Ljubljana, valued by IT consultancies, banks, telecoms and energy firms that run large digital service portfolios. As Slovenian organisations modernise their service management on the current edition of ITIL, professionals who understand the ITIL Value System and value streams stand out. Demand spans the ladder, from service desk analyst to IT service and operations manager, and here is what the local market is telling us right now.

    Market Forces Driving ITIL Demand in Ljubljana

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for the digital-era service challenges Slovenian employers face daily. Join professionals who turn service management into measurable value. Start your journey today.

    Your Ljubljana Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Slovenia's digital economy is expanding with EU-funded transformation and a maturing IT sector, and employers increasingly separate professionals who hold a current service management credential from those who do not. Here is which side of that line you want to be on.

    Sources: boljsaplaca.si, Glassdoor, PayScale (Slovenia) 2026.

    How to Get ITIL V5 Founfdation Certified in Ljubljana Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Ljubljana is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will Build in This ProgrammeReady to Apply from Day One

    This training helps you master the nine ITIL 5 Foundation topic areas, from digital product and service management concepts to value stream management. By the end, you can describe how modern organisations co-create and continually improve value, and you are ready for the Version 5.0 exam.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how organisations create value through them, and how the product and service lifecycle sustains that value across discovery, design, build, operation, and delivery and support.

    Applying the Seven Guiding Principles

    Use the ITIL guiding principles, from focus on value and start where you are to keep it simple and practical and optimise and automate, to make better decisions and adapt practices to real digital environments.

    Navigating the ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for co-creating value.

    Value Co-Creation and the Four Dimensions

    Weigh outcomes, costs, risks, experience and sustainability, and apply the four dimensions of organisations and people, value streams and processes, information and technology, and partners and suppliers holistically.

    ITIL Management Practices in Context

    Explore how ITIL management practices and official practice guides support consistent, effective ways of working, and how they are adapted to an organisation's size, maturity and delivery model.

    Value Streams and Continual Improvement

    Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model step by step to support long-term organisational success.

    Who Should TakeITIL V5 Foundation Certification Training in Ljubljana?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis in LjubljanaA Trusted, Accredited Learning Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Slovenia. As a PeopleCert Accredited Training Organization, we combine accredited trainers, official ITIL 5 aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, our programme is designed around practical understanding, exam readiness and real workplace application, so you move from learning to certified with a clear, supported path.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 courseware
    • PeopleCert-accredited trainers with real IT service management experience
    • Flexible live virtual and classroom formats that fit working schedules
    • Mock exams, practice questions and first-attempt exam guidance included
    • ITIL 5 aligned materials, case studies and post-training support
    • Tailored corporate delivery for teams across Ljubljana and Slovenia
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Trusted by professionals and organisations across many industries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in LjubljanaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Ljubljana

    Exe Lev, 1, Vošnjakova ulica, Grajski grič, Quarter community Center, Ljubljana, Administrative Unit Ljubljana, 1000, Slovenia

    ITIL Version 5 Foundation Training Location in Ljubljana

    Grand Hotel Union Eurostars, 1, Miklošičeva cesta, Ledina, Grajski grič, Quarter community Center, Ljubljana, Administrative Unit Ljubljana, 1000, Slovenia

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    Corporate ITIL 5 Foundation TrainingFor Teams Across Slovenia

    • Suitable for small, medium and large teams
    • Customised schedules built around team availability
    • Delivery through onsite, live virtual, hybrid or blended formats
    • Accredited trainers with IT service management and industry expertise
    • Role-based examples and case studies for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Ljubljana, Slovenia and abroad

    Leading Organisations

    NILComtradeTelekom SlovenijeNLBPetrolZavarovalnica Triglav

    What Our Learners Say

    Passed the Version 5.0 Exam First Time

    "The trainer explained the ITIL Value System and value streams in a way that clicked immediately. The mock exams matched the real format closely, and I passed the Version 5.0 exam on my first attempt."

    Luka Kovac

    IT Support Team Lead

    0/0

    Practical and Genuinely Useful

    "As someone moving from a service desk role, the guiding principles and lifecycle content gave me practical language I now use at work every day. The live virtual sessions were interactive and easy to follow."

    Maja Novak

    Service Desk Analyst

    0/0

    A Clean Upgrade from ITIL 4

    "I already held ITIL 4 and wanted to upgrade my knowledge. The course made the differences in ITIL 5, especially value stream management, clear and well structured. Good pacing across the two days."

    Andrej Zupancic

    IT Operations Specialist

    0/0

    A Shared Framework for Our Team

    "We trained a mixed team of service desk and product colleagues. Everyone came away with a shared vocabulary for value and continual improvement, and our incident handling has become noticeably more consistent."

    Nina Horvat

    IT Training Manager, Telecommunications

    0/0

    Well-Run Corporate Delivery

    "Invensis tailored the onsite delivery to our banking context and worked around our shift schedules. The accredited trainer and case studies made the content relevant, and the certification pass rate across the group was strong."

    Peter Kranjc

    Head of IT Service Delivery, Banking

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised AXELOS (PeopleCert) credential valued by Slovenian IT services, banking, telecoms and energy employers. It opens service management roles from service desk analyst to IT service manager, where salaries in Slovenia commonly reach €60,000 and above at senior levels.

    General

    Is ITIL 5 Foundation worth it for professionals in Ljubljana?

    Yes. ITIL 5 Foundation is a globally recognised AXELOS (PeopleCert) credential valued by Slovenian IT services, banking, telecoms and energy employers. It opens service management roles from service desk analyst to IT service manager, where salaries in Slovenia commonly reach €60,000 and above at senior levels.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation (Version 5.0) is the entry-level qualification in the ITIL 5 scheme. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 is the fifth iteration of the framework. Key differences from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System.

    Who is the ITIL 5 Foundation certification for?

    It suits IT professionals new to ITIL, those upgrading from ITIL 4, digital product managers, DevOps, Agile and SRE practitioners, and business professionals who work with digital service teams. There are no prerequisites, so it is open to professionals at any career stage.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. The credential is recognised by employers in Slovenia and worldwide, making it a portable qualification across sectors and borders.

    Pricing

    How much does ITIL 5 Foundation training cost in Ljubljana?

    Training fees vary by format, whether live virtual, classroom or corporate group delivery, and by inclusions such as the exam voucher and mock exams. Pricing for Ljubljana is available on request. Contact a learning advisor for a tailored quote.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, practice questions, mock exams, case studies, first-attempt exam guidance and learner support. Verify whether the PeopleCert exam voucher is bundled with your chosen plan. Request a quote to confirm inclusions.

    How much does the ITIL 5 Foundation exam cost?

    PeopleCert exam pricing varies by region and purchasing channel, so confirm the current fee at peoplecert.org or with your learning advisor. The exam is often purchased as part of a combined training and exam package through an accredited training organisation.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk, product and leadership teams across Slovenia. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation Version 5.0 syllabus from AXELOS and PeopleCert. It is delivered online through PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes. It is a closed-book, single-answer multiple-choice paper covering the nine Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. We recommend broad mastery across all nine topic areas rather than focusing on a few.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare effectively.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal options at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers the nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each in real digital environments.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams aligned to the 40-question, 60-minute format, plus topic-wise checks to help you identify weak areas and build exam readiness.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, designed to be accessible to IT and business professionals alike. The accredited trainer guides you from core concepts through to exam readiness.

    Is the courseware aligned to the current ITIL 5 syllabus?

    Yes. The materials are aligned to the official AXELOS ITIL 5 Foundation syllabus, the current Version 5.0, and prepare you for the PeopleCert exam across all nine topic areas.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Ljubljana?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, ITIL 5 aligned courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training. Delivery is typically a 16-hour programme, run over two full days or four half-days, so you can choose what fits your schedule.

    How soon can I start?

    New live virtual and classroom batches run regularly, and self-paced options let you begin right away. See upcoming schedules or ask a learning advisor about the next available ITIL 5 Foundation cohort in Ljubljana.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.