Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Where It LeadsA Modern Take on Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme, and ITIL 5 Foundation certification training in Bangkok is your fastest route into modern digital service management. Created by AXELOS and delivered by PeopleCert, ITIL 5 (Version 5.0) introduces the ITIL Value System, value co-creation, and the full product and service lifecycle that today's digital organisations run on. For IT and business professionals across Bangkok, from service desk analysts to aspiring service managers, the credential proves you understand how value is created, delivered and continually improved in a digital era. It has no formal prerequisites, so you can start wherever you are. Aligned to the official ITIL 5 Foundation (Version 5.0) syllabus, the programme covers all nine topic areas and prepares you for the 40-question exam. Begin your ITIL 5 journey with Invensis Learning and earn a globally recognised credential that employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bangkok, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Where It LeadsA Modern Take on Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bangkok, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BangkokDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth EarningSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in BangkokWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Bangkok

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Can Take You in BangkokRoles, Demand and Pay

    ITIL 5 Foundation is fast becoming a baseline for IT service management roles across Bangkok, valued by banks, telecoms, cloud providers and consultancies running large digital operations. As Thailand's digital economy grows and the Bangkok Google Cloud region and data centre boom lift demand for service operations talent, professionals fluent in the current ITIL framework stand out. Roles span service desk analyst to IT service delivery manager, and here is what the market shows now.

    What Is Driving ITSM Demand in Bangkok

    ITIL 5 Foundation is more than a certificate. It is a current, recognised marker of digital service management skill. Join professionals who connect IT delivery to value and lead modern services. Start your ITIL 5 journey today.

    Your Bangkok Career Transformation

    Before and After ITIL 5 Foundation

    See the Shift the Credential Delivers

    Bangkok's digital economy is expanding with cloud, data centres and banking transformation, and employers increasingly separate professionals who know the current ITIL framework from those who do not. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Michael Page (Thailand) 2026.

    How to Get ITIL V5 Founfdation Certified in Bangkok Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Bangkok is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildApplying the ITIL 5 Framework at Work

    This ITIL 5 Foundation training gives you the core skills covered in the certification, from the ITIL Value System to value stream management. By the end, you can explain how digital products and services create value and apply the guiding principles at work.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created, and how the product and service lifecycle is managed from discovery through to retirement.

    Value Co-Creation and Outcomes

    Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability in real service decisions.

    The Four Dimensions of Service Management

    Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System and Guiding Principles

    Work with the ITIL Value System and apply the seven guiding principles, from focus on value to optimise and automate, in modern digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they create value together.

    Value Streams and Continual Improvement

    Map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term results.

    Who Should TakeITIL V5 Foundation Certification Training in Bangkok?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    THB 53630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    THB 53630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis in BangkokYour Accredited ITIL 5 Partner

    As a trusted ITIL Version 5 Foundation training company in Bangkok, Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training aligned to the official AXELOS Version 5.0 syllabus. Our programmes combine accredited ITSM trainers, structured courseware, flexible delivery, and dedicated learner support. Whether you enrol as an individual or plan group training for your team in Bangkok, we focus on practical understanding, current-edition knowledge, and exam readiness.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • PeopleCert-accredited, experienced ITSM trainers
    • ITIL 5 Foundation courseware aligned to the Version 5.0 syllabus
    • Flexible live virtual, classroom and corporate delivery
    • Mock exams and practice questions for exam readiness
    • First-attempt exam guidance and dedicated learner support
    • ISO 9001:2015 and ISO 27001:2022 certified operations
    • Trusted by professionals and teams across Bangkok and Thailand

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BangkokInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Bangkok

    The Landmark Bangkok, Khlong Toei Subdistrict, Khlong Toei District, Bangkok, Thailand

    ITIL Version 5 Foundation Training Location in Bangkok

    Centara Grand & Bangkok Convention Centre at CentralWorld, Bangkok

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    Corporate ITIL 5 Training in BangkokUpskill Service Teams

    • Suitable for small, medium and large service teams
    • Customised schedules based on team availability
    • Onsite, live virtual, hybrid or blended delivery
    • PeopleCert-accredited trainers with real ITSM experience
    • Role-based examples relevant to Bangkok's digital sectors
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Thailand and the region

    Leading Organisations

    AISTrue CorporationKasikornbankSiam Commercial BankPTTSCG

    What Our Learners Say

    Passed on the First Attempt

    "The ITIL 5 Foundation training finally made the ITIL Value System and value streams click for me. The trainer used real service desk examples, and the mock exams meant I walked into the exam feeling ready and passed on my first attempt."

    Somchai Wattana

    IT Support Lead

    0/0

    Clear, Practical and Current

    "As a service desk analyst new to ITIL, I found the sessions clear and practical. The guiding principles and the continual improvement model are things I now use every week. A great step up for my career in Bangkok."

    Nattaya Phimol

    Service Desk Analyst

    0/0

    A Smooth Move to Version 5.0

    "Coming from ITIL 4, I wanted to understand what Version 5.0 changed. The training explained digital product and service management and value stream mapping really well, and the trainer answered every question I had."

    Anan Srisuk

    IT Operations Engineer

    0/0

    A Shared Framework for Our Team

    "We trained a full support team on ITIL 5 Foundation. The onsite delivery fitted our shift patterns, and the team now shares a common language for incidents and improvement. Service consistency has noticeably improved."

    Pornthip Charoen

    L&D Manager, Telecommunications

    0/0

    Strong Partner for Our Transformation

    "Invensis Learning delivered ITIL 5 Foundation to our IT service group as part of a wider transformation. The content was current, the coordination was smooth, and our people came away able to connect delivery to value."

    Wichai Rojana

    IT Director, Banking Sector

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme, created by AXELOS and delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme, created by AXELOS and delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, alongside an updated ITIL Value System and a stronger digital-era emphasis.

    Is ITIL 5 Foundation recognised in Bangkok?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. In Bangkok it is valued by banks, telecoms, cloud providers, GCCs and consultancies running large digital service operations.

    Do I need ITIL 4 or any prerequisites to take it?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle, as set by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Bangkok?

    ITIL 5 Foundation training in Bangkok is usually sold as a training-plus-exam package, and the price varies by delivery format and options. For current pricing tailored to you, request a quote or speak with a learning advisor.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 Foundation courseware aligned to the Version 5.0 syllabus, practice questions, mock exams, learner support, and first-attempt exam guidance. Ask us what is included in each format when you request a quote.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose. PeopleCert prices the ITIL 5 Foundation exam by region and channel, so confirm the current fee and whether it is bundled when you enquire. Contact us for a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service and support teams in Bangkok. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It covers nine topic areas, from the ITIL Value System to value stream management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper set by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 per cent, so you need at least 26 of the 40 questions correct. Focus on broad understanding across all nine topic areas rather than any single one.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through your training provider as part of a training and exam package.

    What happens if I do not pass the first time?

    You can re-sit the exam; the number of attempts and any re-sit fee are set by PeopleCert. Our training includes mock exams and first-attempt guidance to help you pass the first time. Talk to a learning advisor for details.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: digital product and service management concepts, value co-creation, the dimensions of service management, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The training shows how to apply them in digital environments.

    What is the ITIL Value System?

    The ITIL Value System is the overarching framework in ITIL 5 that brings together the guiding principles, governance, value chain activities, management practices and continual improvement, so organisations continually co-create value through digital products and services.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams mapped to the ITIL 5 Foundation syllabus, so you can identify weak areas and build confidence for the 40-question exam.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert, so you learn the current edition of the framework.

    Enrollment

    Who can enrol in ITIL 5 Foundation training?

    Anyone can enrol. ITIL 5 Foundation has no formal prerequisites, so it is open to IT and business professionals, students and career changers who want to understand modern digital service management.

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to an advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.