Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry Point into Modern Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 certification scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Chiang Mai is your structured route to earning it. The credential introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and the world's most widely adopted IT service management framework. This version moves beyond traditional IT services to digital product and service management, adding the product and service lifecycle and Value Stream Mapping and Management as core topics. The 40-question Foundation exam is delivered by PeopleCert, so your learning maps directly to the current syllabus. Chiang Mai's growing offshore delivery, software and digital services base makes recognised service management skills increasingly valuable to local and international employers. With no formal prerequisites and a two-day format, the ITIL 5 Foundation is an accessible first step for IT and business professionals alike. Start your ITIL 5 journey with Invensis Learning and turn framework knowledge into a credential employers trust.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chiang Mai, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry Point into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chiang Mai, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Chiang MaiDo You Qualify for the ITIL V5 Foundation Exam?

    The Career Payoff of the ITIL 5 FoundationA Credential Employers Recognise

    ITIL V5 Foundation Exam Format in Chiang MaiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Chiang Mai

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Careers ITIL 5 Foundation Opens UpIT Service Roles in Chiang Mai

    ITIL 5 Foundation is a recognised entry marker for IT service management roles across Chiang Mai and Thailand, valued by software delivery centres, outsourcing firms, banks, hospitals and digital teams that manage growing service portfolios. As Thailand's digital transformation spend climbs and a sharp talent shortage bites, professionals who understand the current ITIL framework are increasingly sought after. Demand spans from service desk analyst to IT service delivery manager, and here is what the market is showing right now.

    Industry Challenges Driving ITIL 5 Demand in Chiang Mai

    ITIL 5 Foundation is more than a certificate. It is a career accelerator for IT and service professionals. Join those who connect digital services to real value and lead with the current framework. Start your journey today.

    Your Chiang Mai Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Thailand's IT and digital services market is expanding with digital transformation and offshore delivery growth, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, PayScale, Glassdoor, Michael Page (Thailand) 2026.

    How to Get ITIL V5 Founfdation Certified in Chiang Mai Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Chiang Mai is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will BuildAcross All Nine Foundation Topic Areas

    This ITIL 5 Foundation programme covers all nine Foundation topic areas, so you leave able to speak the language of modern IT service management. By the end, you can explain the ITIL Value System, the four dimensions, the guiding principles and value stream management, and you are ready for the PeopleCert exam.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle sustains that value from discovery to retirement.

    Applying the ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system for co-creating value.

    Working the Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they connect to create value at every stage.

    The Seven ITIL Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate to real decisions.

    ITIL Management Practices in Action

    Explore the role of ITIL 5 management practices and official practice guides that enable consistent, high-quality ways of working, adapted to your organisation's context and maturity.

    Value Streams and Continual Improvement

    Map and manage value streams to improve flow and visibility, and apply the continual improvement model to keep digital products and services responsive and effective.

    Who Should TakeITIL V5 Foundation Certification Training in Chiang Mai?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    THB 53630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    THB 53630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train for ITIL 5 Foundation with Invensis LearningA Trusted Global Training Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want to build IT service management capability and pass the PeopleCert exam. As a PeopleCert Accredited Training Organization and an established ITIL Version 5 Foundation training company in Chiang Mai, our programmes combine accredited trainers, AXELOS-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Chiang Mai, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam readiness, backed by ISO 9001:2015 and ISO 27001:2022 certified operations.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
    • Accredited, experienced trainers with real IT service management delivery expertise
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Flexible live virtual, classroom and corporate group delivery formats
    • Full 16-hour programme covering all nine Foundation topic areas
    • Practice questions, mock exams and first-attempt exam guidance
    • Dedicated learner support before, during and after training
    • Trusted by professionals and teams across more than 100 countries

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Chiang MaiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Chiang Mai

    Shangri-La Hotel Chiang Mai, 89/8, Chang Khlan Road, Chiang Mai Municipality, Pa Daed, Mueang Chiang Mai District, Chiang Mai Province, 50100, Thailand

    ITIL Version 5 Foundation Training Location in Chiang Mai

    Chiang Mai Marriott Hotel, Chiang Mai

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    Corporate ITIL 5 Foundation Training in Chiang MaiFor Your Teams

    • Suitable for small, medium and large IT and service teams
    • Customised schedules built around team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management experience
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Thailand and global locations

    Leading Organisations

    Manao SoftwarePRTR GroupAISG-AbleTrue CorporationBangkok Hospital

    What Our Learners Say

    Passed with a Clear Understanding of ITIL 5

    "The ITIL 5 Foundation training finally connected the day-to-day support work I do with the bigger service value picture. The guiding principles and value stream topics were clear, and the mock questions had me ready for the PeopleCert exam."

    Nattapong Srisuk

    IT Support Lead

    0/0

    Beginner Friendly and Very Practical

    "As someone new to ITIL, I was worried the framework would be too abstract. The trainer used real service desk examples throughout, so the ITIL Value System and product lifecycle actually made sense. I felt confident walking into the exam."

    Ploy Chaiwong

    Service Desk Analyst

    0/0

    Applied It at Work Straight Away

    "Good coverage of all nine Foundation topics and strong focus on continual improvement. I now apply the improvement model in my operations work. The live virtual format fitted around my shifts in Chiang Mai."

    Krit Anansiri

    IT Operations Engineer

    0/0

    Standardised How Our Team Works

    "We trained our whole service desk team through Invensis Learning. The shared ITIL 5 vocabulary improved how we handle incidents and changes, and the corporate scheduling worked around our delivery deadlines. A measurable lift in consistency."

    Anucha Wattana

    IT Manager, Healthcare Provider

    0/0

    Accredited Training That Delivered Results

    "As an L&D lead at a software services firm, I needed accredited training that would actually stick. The programme was well structured, the trainers were credible, and most of our cohort passed on the first attempt. Great return on the investment."

    Wichuda Phromma

    L&D Manager, Software Services

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a recognised entry credential for IT service management roles, which in Thailand span service desk analyst to IT service delivery manager, with service manager pay averaging around THB 1.2M a year. Certified professionals stay in demand with Chiang Mai's banking, healthcare and telecom employers.

    General

    Is the ITIL 5 Foundation worth it for a career in Chiang Mai?

    Yes. ITIL 5 Foundation is a recognised entry credential for IT service management roles, which in Thailand span service desk analyst to IT service delivery manager, with service manager pay averaging around THB 1.2M a year. Certified professionals stay in demand with Chiang Mai's banking, healthcare and telecom employers.

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle and Value Stream Mapping and Management as core topics, and updates the ITIL Value System, with a stronger emphasis on value co-creation, sustainability and digital-era working.

    Why choose Invensis Learning for ITIL 5 training in Chiang Mai?

    Invensis Learning is a PeopleCert Accredited Training Organization offering AXELOS-aligned courseware, accredited trainers, flexible delivery formats and first-attempt exam guidance. Our operations are ISO 9001:2015 and ISO 27001:2022 certified, and we have trained professionals across more than 100 countries.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can verify current renewal options through your PeopleCert account.

    Pricing

    How much does ITIL 5 Foundation training cost in Chiang Mai?

    Training is usually offered as a combined training and exam package, and the fee varies by format and provider. Instructor-led and corporate group pricing is available on request. The PeopleCert exam fee can vary by region and channel, so speak with a learning advisor for a current quote.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, instruction across all nine Foundation topic areas, practice questions, mock exams, first-attempt exam guidance, learner support and, in most packages, the PeopleCert exam voucher. Confirm exact inclusions when you request a quote.

    Is the exam voucher included in the training price?

    In most accredited packages the ITIL 5 Foundation is delivered as a combined training and exam bundle that includes the PeopleCert exam voucher. Because inclusions vary by package and region, we confirm whether the voucher is bundled when you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and wider digital teams in Chiang Mai and across Thailand. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the current ITIL 5 (Version 5.0) syllabus published by PeopleCert. It is delivered online through the PeopleCert OnVUE proctoring system, available 24/7, or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes (one hour) to complete it. It is a closed-book, single-answer multiple-choice paper covering the nine ITIL 5 Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%. You must answer at least 26 of the 40 questions correctly to pass. Our mock exams and practice questions are designed to build broad readiness across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online via PeopleCert's OnVUE proctoring system, available around the clock, or at a PeopleCert authorised test centre. It is typically arranged as part of your training and exam package.

    Do I need any prerequisites to take the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare effectively.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Dimensions of Product and Service Management, the ITIL Value System, the ITIL Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    The seven ITIL guiding principles are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows you how to apply them to real digital service decisions.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an accessible entry point for IT and business professionals alike, with no prior ITIL knowledge required. Trainers use practical examples so beginners can grasp the ITIL Value System and lifecycle concepts with confidence.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, industry case studies, practice questions and full-length mock exams mapped to the 40-question format, plus first-attempt exam guidance. The 16-hour programme covers every Foundation topic area.

    Is the courseware aligned with the current ITIL syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, so your preparation maps directly to what the exam assesses.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format and complete payment, after which you receive access to schedules and learning resources. Live virtual and classroom cohorts run regularly, so speak with an advisor to find the next batch that suits you.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, delivered as a 16-hour programme. You can choose the format that fits your schedule and learning preference.

    How is the two-day training scheduled?

    The 16-hour programme is usually delivered as two full days or as four half-day sessions, depending on the batch. This flexibility lets working professionals in Chiang Mai train without stepping away from delivery commitments for long.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch, and selected plans include a retake option. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.