Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the VeriSM Foundation Certification?Your Entry into Modern Service Management

    The VeriSM Foundation (VeriSM-F) is an entry-level certification that introduces VeriSM, a service management approach built for the digital age, and this VeriSM Foundation certification training in Trinidad and Tobago prepares you to earn it with confidence. Governed by EXIN, the credential validates your understanding of the VeriSM model, the management mesh, and how an organisation can define its own service management approach instead of following a single prescriptive framework. The programme is aligned to the EXIN VeriSM Foundation Examination Specification and covers all seven topic areas, from service culture and the VeriSM model to innovative technologies. You prepare for the 40-question, closed-book exam with a 65 percent pass mark, delivered online through EXIN proctoring or at an accredited test location. Ideal for IT and business professionals across Trinidad and Tobago who work in energy, banking, telecoms and the public sector, VeriSM is fully open access with no prerequisites. Start your journey towards a globally recognised, lifetime credential with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Trinidad and Tobago, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the VeriSM Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Trinidad and Tobago, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in Trinidad and TobagoDo You Qualify for the VeriSM™ Foundation Exam?

    Why This Credential Pays off for Your CareerSkills the Digital Economy Rewards

    VeriSM Foundation Exam Format in Trinidad and TobagoWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Trinidad and Tobago

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    VeriSM Career Paths in Trinidad and TobagoService Management Roles

    VeriSM Foundation is gaining traction across Trinidad and Tobago as employers in energy, banking, telecoms and the public sector modernise how they deliver services. The credential suits professionals moving into service delivery, IT operations and service management roles, where a flexible, framework-agnostic approach is increasingly valued. Demand runs from service desk and analyst roles up to IT and service delivery managers, and here is what the local market is showing right now.

    Market Forces Making VeriSM Skills Valuable in Trinidad and Tobago

    VeriSM Foundation is more than a certificate. It equips you to lead modern service delivery in a digital-first economy. Join professionals across Trinidad and Tobago building flexible, future-ready service skills. Start today.

    Your Trinidad and Tobago Career Transformation

    How VeriSM Changes Your Career Trajectory

    A Clear Before and After

    Trinidad and Tobago's service economy is going digital, from banking and telecoms to energy and government, and employers increasingly separate professionals who can manage modern services from those who cannot. Here is which side of that line VeriSM puts you on.

    Sources: PayScale, WorldSalaries, SalaryExpert (Trinidad and Tobago) 2026.

    How to Get VeriSM Foundation Certified in Trinidad and TobagoStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    The Service Management Skills You Will GainBuilt on the Seven VeriSM Topics

    This VeriSM Foundation training teaches you to understand and apply modern, digital service management using the VeriSM model and the management mesh. By the end, you can describe how an organisation defines its own service approach and integrates practices like ITIL, Agile and DevOps to fit its context.

    Modern Service Management Foundations

    Understand what a service organisation is, how value is co-created, and why digital transformation demands a flexible, outcome-focused approach to managing services.

    Building a Strong Service Culture

    Learn how consumer-centric thinking, organisational values and ethical conduct shape a service culture that supports change and continual improvement.

    Applying the VeriSM Model

    Work with the VeriSM model, its governance, service management principles and the four stages of the service management practice: Define, Produce, Provide and Respond.

    Configuring the Management Mesh

    Learn to combine resources, environment, and emerging and management practices into a management mesh that fits your organisation's context and VeriSM pattern.

    Integrating Progressive Practices

    See how ITIL, Agile, DevOps, Lean and SIAM work as practices within the mesh, so you can select and combine them rather than follow one prescriptive framework.

    Harnessing Innovative Technologies

    Understand how cloud, automation, AI, IoT and analytics influence service management, and how to get started with VeriSM and improve it continually.

    Who Should TakeVeriSM Foundation Certification Training in Trinidad and Tobago?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    TTD 8370

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Trinidad and Tobago seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    TTD 8370

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in Trinidad and TobagoTrusted VeriSM Foundation Training

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations in Trinidad and Tobago who want to master modern, flexible service management and prepare for the EXIN exam. Our programmes combine accredited trainers, official courseware, flexible delivery and dedicated learner support. As a trusted VeriSM Foundation training company in Trinidad and Tobago, Invensis Learning offers an expert-led experience whether you enrol as an individual or arrange corporate training for your team, focused on practical understanding, real-world application and measurable outcomes.

    • EXIN-accredited training with official VeriSM Foundation courseware
    • Accredited trainers with real IT service management and delivery experience
    • Flexible live online and classroom formats to suit your schedule
    • Comprehensive materials, practice questions and exam-preparation support
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified
    • Post-training support and guidance through EXIN exam registration
    • Corporate and group training delivered across Trinidad and Tobago
    • Trusted by professionals and organisations in over 100 countries

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    Quality Management

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    Professionals Trained

    ISO 9001:2015 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in Trinidad and TobagoInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Trinidad and Tobago

    Hyatt Regency Trinidad, 1, Wrightson Road, Downtown, Port of Spain, 100623, Trinidad and Tobago

    VeriSM Foundation Training Location in Trinidad and Tobago

    Hilton Trinidad & Conference Centre, Lady Young Road, Saint Ann's, Port of Spain, San Juan-Laventille, 101002, Trinidad and Tobago

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    Corporate VeriSM Foundation TrainingFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Trinidad and Tobago

    Leading Organisations

    Republic BankTSTTDigicelMassy GroupANSA McALNGC

    What Our Learners Say

    A Modern Approach That Finally Fits

    "VeriSM helped me see past a single framework. I now understand how to combine ITIL and Agile around what our users actually need, and the trainer's examples made the management mesh click for me."

    Anand Ramlogan

    IT Service Analyst

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    Passed the EXIN Exam First Try

    "The practice questions and the clear breakdown of the seven topics gave me the confidence to sit the VeriSM Foundation exam and pass on my first attempt. Well-paced and very practical."

    Kavita Persad

    Service Desk Lead

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    Practical and Easy to Follow

    "Coming from a support background, I found the sessions easy to follow. I can now talk about service culture and value with our business teams, not just tickets and incidents."

    Marlon Charles

    IT Support Specialist

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    Aligned Our Teams on One Language

    "We trained a mixed IT and operations group. VeriSM gave everyone a shared way to talk about services and governance, which improved how our project and support teams connect."

    Sherry-Ann Baptiste

    IT Operations Manager

    Telecommunications Sector

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    Great Fit for Our Digital Transformation

    "The corporate programme was tailored to our context. Our service managers now apply the management mesh to blend the practices we already use, without the vendor lock-in we worried about."

    Rajiv Maharaj

    Head of IT

    Financial Services Sector

    0/0



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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is EXIN's entry-level certification in VeriSM, a service management approach for the digital age. It suits IT and business professionals in Trinidad and Tobago who want a flexible, framework-agnostic way to manage modern services.

    General

    What is VeriSM Foundation and who is it for?

    VeriSM Foundation is EXIN's entry-level certification in VeriSM, a service management approach for the digital age. It suits IT and business professionals in Trinidad and Tobago who want a flexible, framework-agnostic way to manage modern services.

    Is the VeriSM Foundation certification worth it?

    Yes. VeriSM validates modern, in-demand service management skills valued by employers in energy, banking, telecoms and government. As a globally recognised, lifetime EXIN credential with no prerequisites, it offers strong value for a foundational certification. Talk to a learning advisor to learn more.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Rather than prescribing one methodology, it gives organisations a model to define their own approach by combining practices such as ITIL, Agile, DevOps, Lean and SIAM through the management mesh.

    Are there prerequisites for VeriSM Foundation?

    No. VeriSM Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior service management knowledge. It is the entry point to the EXIN VeriSM certification scheme.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is for lifetime. It does not expire, and no renewal, re-examination or continuing education is required once you pass.

    Is VeriSM Foundation recognised internationally?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries, and VeriSM Foundation is valued by employers worldwide, especially those undergoing digital transformation or using multiple service management frameworks.

    Pricing

    How much does VeriSM Foundation training cost in Trinidad and Tobago?

    VeriSM Foundation training fees vary by format and provider and are available on request. The EXIN exam fee is billed separately depending on region and purchasing channel. Request a quote for current pricing and group options.

    What is included in the VeriSM Foundation course fee?

    The fee typically includes EXIN-aligned courseware, instructor-led sessions, practice questions, exam-preparation support and learner support. Many packages also bundle the exam voucher, so confirm the inclusions when you enquire.

    Is the exam fee included in the training price?

    It depends on the package. VeriSM Foundation is often sold as a combined training and exam bundle through an accredited provider, but the EXIN exam can also be purchased separately. Ask your advisor which option applies to you.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams across Trinidad and Tobago. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The VeriSM Foundation exam is closed-book with single-answer multiple-choice questions, based on the EXIN VeriSM Foundation Examination Specification. You can take it online through EXIN proctoring or at an accredited test location.

    How many questions are on the VeriSM Foundation exam?

    The exam has 40 multiple-choice questions with a time limit of 60 minutes. It covers seven topic areas defined in the EXIN examination specification.

    What is the passing score for the exam?

    You need 65 percent to pass, which means answering at least 26 of the 40 questions correctly.

    What topics does the exam cover?

    It covers seven areas: the Service Organization, Service Culture, People and Organizational Structure, the VeriSM model, Progressive Practices, Innovative Technologies, and Getting Started, with the VeriSM model carrying the most weight.

    Where can I take the VeriSM Foundation exam?

    You can sit the exam online via EXIN's proctored system or at an EXIN accredited test location. It is usually arranged through your accredited training provider as part of a training and exam bundle.

    What if I do not pass the exam the first time?

    You can resit the VeriSM Foundation exam. Our training includes practice questions and exam-preparation support to help you prepare thoroughly, and you can confirm the current EXIN resit policy and fees with your advisor.

    Course Content

    What will I learn in the VeriSM Foundation training?

    You will learn modern service management using the VeriSM model and the management mesh, how to build a service culture, and how to integrate practices like ITIL, Agile and DevOps to fit your organisation's context.

    Can a beginner take VeriSM Foundation?

    Yes. VeriSM Foundation is designed for beginners and requires no prior service management knowledge or experience. The training builds understanding step by step across all seven topic areas.

    What is the VeriSM management mesh?

    The management mesh is the central VeriSM concept. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can build a flexible service approach suited to its context.

    What learning materials are provided?

    You receive EXIN-aligned courseware, practice questions, references to the examination specification, and exam-preparation resources, delivered in live virtual or classroom formats.

    How long is the VeriSM Foundation training?

    The training is typically delivered over two days, around 16 hours in total, either as full days or spread across shorter sessions, with the exact schedule depending on the format you choose.

    How does VeriSM differ from ITIL?

    ITIL is a prescriptive framework, while VeriSM is a flexible approach that positions ITIL as one of many practices in the management mesh. VeriSM helps you select and combine ITIL, Agile, DevOps and others for your context, so the two are complementary.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing a batch.

    What training formats are available?

    We offer VeriSM Foundation training online through live virtual instructor-led sessions, in the classroom, and as customised corporate group training, so you can pick the format that fits your schedule.

    How soon can I start?

    New batches run regularly for learners in Trinidad and Tobago. Check the upcoming schedules or speak with a learning advisor to find the next available live online or classroom session.

    Do I need any experience to enrol?

    No experience is required. Anyone can enrol in VeriSM Foundation training, as the certification has no prerequisites and is designed for both IT and business professionals.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.