Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Value

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Trinidad and Tobago gives IT and business professionals a modern, digital-era grounding in how organisations create and deliver value. Aligned to the ITIL 5 (Version 5.0) syllabus, the programme introduces the ITIL Value System, the product and service lifecycle, value co-creation and the seven guiding principles. As Trinidad and Tobago accelerates its national digital transformation, employers across banking, telecommunications, energy and the public sector increasingly expect service management professionals to work to current best practice. This credential signals exactly that. Whether you are new to IT service management or updating knowledge from an earlier edition, ITIL 5 Foundation is a globally recognised first step. Start your ITIL 5 journey with Invensis Learning and build capability employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Trinidad and Tobago, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Value

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Trinidad and Tobago, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Trinidad and TobagoDo You Qualify for the ITIL V5 Foundation Exam?

    How ITIL 5 Foundation Advances Your IT CareerReal Gains for Professionals and Teams

    ITIL V5 Foundation Exam Format in Trinidad and TobagoWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Trinidad and Tobago

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in Trinidad and TobagoRoles, Demand and Pay

    ITIL 5 Foundation has become a practical marker of current IT service management capability across Trinidad and Tobago, valued by banks, telecoms operators, energy firms, shared-services centres and government digital teams. As the national digital transformation strategy scales, employers want ITSM professionals who work to the latest best practice. Demand runs from service desk analyst to IT service manager and head of IT operations, and here is what the local market shows.

    What Is Driving ITSM Demand in Trinidad and Tobago

    ITIL 5 Foundation is a practical step up for IT professionals in Trinidad and Tobago. Build current service management skills employers want and take the next step in your career. Start today.

    Your Trinidad and Tobago Career Transformation

    Your IT Career Before and After ITIL 5

    The Shift Certified Professionals Make

    Trinidad and Tobago's IT market is expanding with national digital transformation and shared-services growth, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, WorldSalaries, SalaryExpert (Trinidad and Tobago) 2026.

    How to Get ITIL V5 Founfdation Certified in Trinidad and TobagoStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Trinidad and Tobago is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 5 FoundationThe Nine Topic Areas Explained

    The ITIL 5 Foundation programme builds current service management knowledge and exam readiness across all nine Foundation topic areas. By the end, you can speak the language of the ITIL Value System, the lifecycle and value co-creation with confidence.

    Digital Product and Service Management Concepts

    The skills you build in ITIL 5 Foundation start here: what distinguishes digital products and services, how organisations create value, and how continual improvement runs through the whole lifecycle in modern digital environments.

    Value Co-Creation

    Understand how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than treating value as something the provider delivers alone.

    The Four Dimensions of Service Management

    Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape every product and service.

    The ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for creating value.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value and start where you are to keep it simple and practical and optimise and automate, to make better, faster service decisions in real digital environments.

    The Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how the phases work together to create and sustain value.

    ITIL Management Practices and Continual Improvement

    Explore the role of ITIL management practices and official practice guides, and apply the continual improvement model to keep services improving and aligned to changing needs.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, using mapping to reveal waste and design better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Trinidad and Tobago?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    TTD 9630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    TTD 9630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in Trinidad and TobagoYour PeopleCert-Accredited Partner

    Invensis Learning is a trusted ITIL Version 5 Foundation training company that delivers structured ITIL 5 Foundation training for professionals and organisations across Trinidad and Tobago who want to build current service management capability and prepare for the ITIL 5 (Version 5.0) exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and a clear path to certification.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation courses
    • Trainers accredited and aligned to the ITIL 5 (Version 5.0) syllabus
    • 16-hour programme covering all nine Foundation topic areas
    • Flexible live virtual and onsite formats for professionals and teams
    • Practice questions and mock exams for the 40-question Foundation exam
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Guidance to help you sit the ITIL 5 Foundation exam with confidence

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Trinidad and TobagoInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Trinidad and Tobago

    Hyatt Regency Trinidad, 1, Wrightson Road, Downtown, Port of Spain, 100623, Trinidad and Tobago

    ITIL Version 5 Foundation Training Location in Trinidad and Tobago

    Hilton Trinidad & Conference Centre, Lady Young Road, Saint Ann's, Port of Spain, San Juan-Laventille, 101002, Trinidad and Tobago

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    Corporate ITIL 5 Training in Trinidad and TobagoUpskill IT Teams

    • Customised ITIL 5 Foundation training for IT and service teams
    • Onsite in Trinidad and Tobago or live virtual delivery
    • Schedules aligned to your team's availability
    • Trainers with real IT service management experience
    • Standardised ITSM practice across departments
    • Progress tracking and group reporting
    • Volume-based pricing for larger cohorts

    Organisations We Support

    Republic BankTSTTMassy GroupFirst CitizensDigicelNational Gas Company

    What Our Learners Say

    Passed on My First Attempt

    "The training made the ITIL Value System and the guiding principles click for me. The mock exams matched the real format closely, and I passed the ITIL 5 Foundation exam on my first attempt. I now use the lifecycle language every day at the service desk."

    Anand Ramlal

    IT Support Analyst

    0/0

    A Practical Update to ITIL 5

    "Clear, well-paced sessions and a trainer who could explain value co-creation with real examples. Coming from an older ITIL background, the update to ITIL 5 was exactly what I needed to stay current in my role."

    Kimberly Charles

    Service Desk Team Lead

    0/0

    Strong Coverage of the Syllabus

    "Good structure across all nine topic areas and plenty of practice questions. The value stream mapping section changed how I look at our support workflow. Support before and after the course was responsive."

    Rishi Maharaj

    IT Operations Coordinator

    0/0

    Aligned Our Whole Service Team

    "We enrolled our IT service team and the onsite delivery fit our schedule well. The trainer tailored examples to our environment, and the team now shares a common service management language. Onboarding new staff has become much easier."

    Natasha Baptiste

    IT Training Manager, Banking Sector

    0/0

    Measurable Lift in Service Quality

    "Rolling out ITIL 5 Foundation across our support desk raised the quality of our incident and problem handling noticeably. The coordination was smooth and the reporting on progress helped us track completion across two locations."

    Marlon Joseph

    Head of IT Service Delivery, Telecommunications

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    Is ITIL 5 Foundation worth it for IT professionals in Trinidad and Tobago?

    Yes. As Trinidad and Tobago advances its national digital transformation, employers across banking, telecoms, energy and the public sector increasingly want service management professionals who work to current best practice. ITIL 5 Foundation is a globally recognised way to prove that capability and open roles from service desk analyst to IT service manager.

    Who should take the ITIL 5 Foundation course?

    It suits IT professionals new to service management, service desk and IT operations staff, digital product owners, and business professionals who work with digital service teams. It is also ideal for anyone updating knowledge from an earlier ITIL edition to the current fifth iteration.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can confirm current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Trinidad and Tobago?

    Training is usually purchased as a combined course and exam package, and the price varies by format and schedule. Local pricing in Trinidad and Tobago is available on request. Request a quote and a learning advisor will share current options for you or your team.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes syllabus-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. Many packages also include the PeopleCert exam voucher. Confirm the exact inclusions for your chosen plan when you request a quote.

    Is the exam fee included in the training price?

    Often, yes. ITIL 5 Foundation is commonly delivered as a training and exam bundle, so the PeopleCert exam voucher is included in many packages. Exam pricing is set by PeopleCert and varies by region, so we confirm whether the voucher is included when you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams in Trinidad and Tobago. Ask about corporate or group pricing and we will tailor a quote to your team size.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you or your organisation.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It covers nine topic areas, from the ITIL Value System and guiding principles to value stream management.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 questions and a time limit of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper set by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Our practice questions and mock exams are built to help you reach that mark with confidence.

    Where can I take the ITIL 5 Foundation exam in Trinidad and Tobago?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is typically arranged as part of your training and exam package.

    What if I do not pass the exam on the first attempt?

    Our training, practice questions and mock exams are designed to prepare you for a first-time pass. If you need to resit, PeopleCert sets the re-sit policy and fees, which we can help you confirm. Ask a learning advisor about retake support on your plan.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    Do I need prior experience or ITIL 4 to take this course?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of experience or prior ITIL knowledge. Professionals who hold ITIL 4 will find some familiar concepts, but it is not required to enrol.

    What learning materials are provided?

    You receive syllabus-aligned courseware, case studies that illustrate ITIL 5 service management in realistic scenarios, practice questions, mock exams and revision resources to support your preparation across all nine topic areas.

    Are mock exams included in the training?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams that mirror the 40-question, 60-minute format, helping you identify weak areas and build exam readiness before the real paper.

    How long is the ITIL 5 Foundation training programme?

    The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, onsite classroom training, and customised corporate group training. This lets professionals and teams in Trinidad and Tobago choose the format that fits their schedule.

    How soon can I start?

    New batches run regularly across live virtual and onsite formats. See upcoming schedules or talk to a learning advisor, and we will point you to the next available cohort that suits your timing.

    Can I reschedule my batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team and we will arrange the change for you.

    Do you offer ITIL 5 Foundation training for teams in Trinidad and Tobago?

    Yes. We deliver corporate group training onsite in Trinidad and Tobago or live virtually, with schedules and examples tailored to your organisation. Ask about corporate or group pricing to train your whole team.