Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL (Version 5) Foundation Bridge?Your Fast Route to ITIL 5

    The ITIL (Version 5) Foundation Bridge is a one-day transition qualification that updates ITIL 4 Foundation holders to ITIL 5, the current edition of the IT service management framework governed by AXELOS and examined by PeopleCert. This ITIL (Version 5) Foundation Bridge certification training in Tanzania is built for practising ITSM professionals who want the latest credential without repeating content they already know. Across banking, telecommunications, mobile money and e-government employers in Dar es Salaam, Dodoma and beyond, ITIL remains the common language of service management. Holding the current ITIL 5 Foundation credential keeps your skills and CV relevant as organisations move from ITIL 4 to ITIL 5. The Bridge focuses only on what is new and changed in ITIL 5: the product and service lifecycle, the ITIL Value System, value stream mapping and management, enhanced value co-creation, and digital product and service management for AI-enabled environments. You prepare for the closed-book exam of 20 questions in 30 minutes, with a 65% pass mark, delivered online through PeopleCert OnVUE or at an authorised test centre. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tanzania, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL (Version 5) Foundation Bridge?Your Fast Route to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tanzania, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in TanzaniaDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain from the ITIL 5 BridgeValue for Professionals and Teams

    ITIL V5 Foundation Exam Format in TanzaniaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Tanzania

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in TanzaniaRoles, Demand and Pay

    ITIL is the common service management language across Tanzania's fastest-growing sectors, from banking and mobile money to telecoms and e-government. As the national broadband backbone reaches every region and digital financial services scale, employers increasingly want IT staff who hold the current ITIL 5 Foundation credential. Demand runs from service desk leads and ITSM analysts through to service delivery and IT operations managers, and here is what the market is telling us right now.

    Market Forces Making ITIL 5 Skills Valuable in Tanzania

    ITIL 5 is fast becoming the standard as Tanzania's digital economy scales. Update your credential and lead reliable, well-governed service operations. Start your ITIL 5 journey today.

    Your Tanzania Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Takes You

    Tanzania's digital economy is expanding fast across banking, mobile money and e-government, and employers increasingly expect the current ITIL edition. Here is which side of that line you want to be on.

    Sources: WorldSalaries, Paylab, Glassdoor (Tanzania) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in TanzaniaStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Tanzania is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Tanzania is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in the ITIL 5 BridgeNew Concepts You Can Apply at Work

    This ITIL 5 Bridge programme focuses only on what is new and changed in ITIL 5, so ITIL 4 Foundation holders gain the latest concepts quickly. By the end you can describe the product and service lifecycle, value streams and enhanced value co-creation with confidence.

    Key Enhancements in ITIL 5

    You will learn, from the very first topic, what is new, refined and restructured in ITIL 5 compared with ITIL 4, so you can speak confidently about the current framework across teams and stakeholders.

    Digital Product and Service Management

    Understand how ITIL 5 reframes IT service management as digital product and service management for cloud, multi-supplier and AI-enabled environments, and what that shift means for your day-to-day role.

    The Product and Service Lifecycle

    Work through the ITIL 5 product and service lifecycle, from Discovery, Design and Build to Operation, Delivery and Support, and how it structures the way digital products and services are managed end to end.

    Value Stream Mapping and Management

    Apply value stream mapping and management, a dedicated ITIL 5 discipline, to identify waste, improve flow and connect strategy to measurable delivery outcomes.

    Enhanced Value Co-Creation

    Explore the updated ITIL Value System and value co-creation model, now extended to the full stakeholder ecosystem with a stronger focus on experience and sustainability.

    Applying ITIL 5 in Practice

    Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge and updated management practices to improve collaboration, service performance and business results.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Tanzania?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 525

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 525

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Foundation Bridge Training in TanzaniaYour ITSM Learning Partner

    Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation Bridge certification training in Tanzania for individuals and teams. Our PeopleCert-accredited trainers, AXELOS-aligned courseware and flexible live virtual and corporate formats help ITIL 4 holders update to ITIL 5 with confidence. Backed by ISO 9001 and ISO 27001 certified operations and support across more than 130 countries, and as a trusted ITIL (Version 5) Foundation Bridge training company in Tanzania, we focus on practical understanding, exam readiness and real workplace application.

    • PeopleCert Accredited Training Organization delivering the official ITIL 5 Bridge syllabus
    • Trainers accredited by PeopleCert with real ITSM experience
    • Courseware aligned to the AXELOS ITIL Foundation Bridge Version 5 syllabus
    • Flexible live virtual and corporate group training for working professionals
    • ITIL 5 Bridge exam voucher and mock exams included
    • Industry case studies on the key ITIL 5 changes
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in TanzaniaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Tanzania

    Hyatt Regency Dar es Salaam, Kilimanjaro, Tanzania

    ITIL V5 Foundation Bridge Training Location in Tanzania

    Dar es Salaam Serena Hotel, Ohio Street, Posta Mpya, Kivukoni, Ilala Municipal, Dar es Salaam, Coastal Zone, 11103, Tanzania

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    Corporate ITIL 5 Foundation Bridge TrainingUpskill Your ITSM Team

    • Upskill entire ITSM teams to the current ITIL 5 edition together
    • Customised schedules that fit your operations and shift patterns
    • Live virtual, onsite or hybrid delivery across Tanzania
    • PeopleCert-accredited trainers with real service management experience
    • Group exam vouchers and progress reporting for L&D leads
    • Role-based ITIL 5 examples relevant to your sector

    Trusted by Leading Employers

    Vodacom TanzaniaCRDB BankNMB BankNational Bank Of CommerceAirtel TanzaniaTTCL

    What Our Learners Say

    Updated to ITIL 5 in a Single Day

    "The Bridge was exactly what I needed to move from ITIL 4 to ITIL 5 without repeating the basics. The trainer made the product and service lifecycle and value streams easy to follow, and I passed the exam on my first attempt."

    Baraka Mushi

    IT Service Desk Lead

    0/0

    Focused and Practical

    "As an ITSM analyst I wanted my credential to reflect the latest edition. The focused content on digital product and service management and enhanced value co-creation was practical and directly relevant to my work."

    Neema Kimaro

    ITSM Analyst

    0/0

    Well Paced for Working Professionals

    "The mock questions mirrored the real exam format well, so the 20-question closed-book paper held no surprises. Good pacing for a one-day programme alongside a full-time operations role."

    Emmanuel Massawe

    IT Operations Officer

    0/0

    Smooth Team Transition to ITIL 5

    "We moved our whole service management team to ITIL 5 through Invensis Learning. The corporate delivery was tailored to our banking environment, and everyone left with the current credential and a shared vocabulary."

    Fatuma Ally

    Learning and Development Manager, Banking Sector

    0/0

    Kept Our Team Current and Audit-Ready

    "Standardising on the latest ITIL edition mattered for our audits and our operations. The group training was well organised, and the trainer connected ITIL 5 concepts to our telecoms service delivery challenges."

    Joseph Kessy

    Head of IT, Telecommunications Sector

    0/0



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    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL (Version 5) Foundation Bridge is a one-day transition qualification for professionals who already hold ITIL 4 Foundation and want to update to ITIL 5. Governed by AXELOS and examined by PeopleCert, it focuses only on what is new and changed in ITIL 5, so you gain the current credential without repeating ITIL 4 content.

    General

    What is the ITIL (Version 5) Foundation Bridge and who is it for?

    The ITIL (Version 5) Foundation Bridge is a one-day transition qualification for professionals who already hold ITIL 4 Foundation and want to update to ITIL 5. Governed by AXELOS and examined by PeopleCert, it focuses only on what is new and changed in ITIL 5, so you gain the current credential without repeating ITIL 4 content.

    Do I need ITIL 4 Foundation before taking the Bridge?

    Yes. ITIL 4 Foundation certification is the prerequisite for the Bridge. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course instead. Verify accepted equivalents with PeopleCert.

    Is the ITIL 5 Foundation credential recognised in Tanzania?

    Yes. PeopleCert operates in over 200 countries and the ITIL 5 Foundation credential is globally recognised. It is valued by banks, telecoms, mobile money providers, IT services firms and e-government employers across Tanzania that use ITIL as their service management framework.

    What credential do I receive after passing the Bridge exam?

    Passing the Bridge exam grants the ITIL 5 Foundation credential, equivalent to having taken and passed the full ITIL 5 Foundation exam. It is valid for three years and enables progression to higher ITIL 5 qualifications.

    Is the ITIL 5 Bridge worth it for my career in Tanzania?

    Yes. As Tanzanian employers move from ITIL 4 to ITIL 5, holding the current credential keeps you eligible for service delivery and IT operations roles, where IT managers average around TSh 24.7M a year. Talk to a learning advisor to plan your route.

    Pricing

    How much does ITIL 5 Bridge training cost in Tanzania?

    Fees vary by delivery format and whether you enrol as an individual or a group, so pricing is available on request. The programme is typically purchased as a combined one-day training and exam package. Request a quote for current pricing in your preferred format.

    What is included in the course fee?

    The training fee typically includes AXELOS-aligned courseware, industry case studies on the key ITIL 5 changes, mock exams and practice questions, the ITIL 5 Bridge exam voucher, and learner support. Confirm the exact inclusions for your chosen package when you enquire.

    Is the exam fee included in the training price?

    In most packages the ITIL 5 Bridge exam voucher is bundled with the training. PeopleCert exam pricing varies by region and channel, so confirm whether the voucher is included with your selected plan when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and wider technology teams. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL 5 Bridge exam is closed book with single-answer multiple-choice questions, based on the PeopleCert ITIL Foundation Bridge Version 5 syllabus. It covers only what is new or updated in ITIL 5 relative to ITIL 4 across five official topic areas.

    How many questions are in the exam and how long is it?

    The exam has 20 questions and a duration of 30 minutes. It is delivered online through PeopleCert OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre.

    What is the passing score for the ITIL 5 Bridge exam?

    The passing score is 65%, which is 13 out of 20 questions correct. Because existing ITIL 4 knowledge is assumed, the exam concentrates on the new and updated ITIL 5 content across the five topic areas.

    How and where do I sit the exam?

    You can sit the exam online from home or the office using PeopleCert OnVUE proctoring, or at an authorised PeopleCert test centre. The exam is typically booked through your training package or directly with PeopleCert.

    What if I do not pass the first time?

    You can resit the exam. Re-sit policy and any re-examination fees are set by PeopleCert, so confirm the current terms with PeopleCert. Our trainers and mock exams are designed to help you clear the exam on your first attempt.

    Course Content

    What topics does the ITIL 5 Bridge cover?

    The Bridge covers five official topics: Key Enhancements in ITIL (Version 5), Digital Product and Service Management Evolution, Updated Language and Core Concepts, Enhanced Value Creation Approach, and Applying ITIL (Version 5) in Practice, all focused on what is new or updated in ITIL 5.

    What is new in ITIL 5 compared with ITIL 4?

    ITIL 5 introduces digital product and service management framing, the product and service lifecycle as a core element, value stream mapping and management as a dedicated topic, an updated ITIL Value System, and an enhanced value co-creation model adding experience and sustainability.

    How long is the training programme?

    The ITIL 5 Bridge is delivered as an eight-hour programme, usually as one full day or two half-days. It covers only what is new and changed in ITIL 5, assuming ITIL 4 Foundation knowledge as a baseline.

    Do I need prior experience to follow the course?

    You need ITIL 4 Foundation certification and, ideally, practising ITSM experience. The Bridge builds on knowledge you already have, so the pace suits working professionals updating to the current edition.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL Foundation Bridge Version 5 syllabus published by PeopleCert, so you study the current ITIL 5 concepts and terminology.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate group training, delivered onsite, live virtual or hybrid. Choose the format that fits your schedule and your team's needs.

    How soon can I start?

    New live virtual batches run regularly, and corporate sessions are scheduled around your team's availability. See upcoming schedules or request a batch date that works for you.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your batch begins.

    Who governs the ITIL 5 certification?

    ITIL is owned and published by AXELOS, and all ITIL qualifications are delivered and examined by PeopleCert. Invensis Learning is a PeopleCert Accredited Training Organization delivering the ITIL 5 Bridge to the official syllabus.