Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge Certification?A Faster Path to ITIL 5

    The ITIL Foundation Bridge Version 5 (ITIL 5 Bridge) is a one-day transition qualification that updates ITIL 4 Foundation holders to the current ITIL 5 framework, and ITIL 5 Bridge certification training in Dar es Salaam gives Tanzanian ITSM professionals an efficient route to the ITIL 5 Foundation credential. Governed by AXELOS and examined by PeopleCert, the Bridge focuses only on what is new and changed in ITIL 5, so you do not repeat content you already know. The course covers the five official Bridge topics, including the product and service lifecycle, digital product and service management, updated ITIL 5 language, the enhanced value creation approach, and applying ITIL 5 in practice. Passing the 20-question exam grants the ITIL 5 Foundation credential, equivalent to sitting the full ITIL 5 Foundation exam. Dar es Salaam's banks, telecoms and public bodies are digitising fast, and employers increasingly expect service teams to work to the latest ITIL edition. Update your credential and lead confidently with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dar Es Salaam, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge Certification?A Faster Path to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dar Es Salaam, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in Dar Es SalaamDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain by Bridging to ITIL 5Value for Professionals and Teams

    ITIL V5 Foundation Exam Format in Dar Es SalaamWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Dar Es Salaam

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your CareerRoles, Pay and Demand in Tanzania

    ITIL 5 is fast becoming the service management standard across Dar es Salaam's fastest-growing employers, from Vodacom and Airtel to CRDB and NMB and the public sector. As telecoms, banks and government digitise, teams are expected to work to the current ITIL edition, so professionals who bridge from ITIL 4 to ITIL 5 stand out for service delivery, operations and IT management roles. Here is what the Tanzanian market is telling us right now.

    What's Driving ITIL 5 Demand Across Dar Es Salaam

    ITIL 5 is becoming the service management standard in Tanzania. Update your ITIL 4 credential and lead service delivery with confidence. Start your ITIL 5 Bridge journey today.

    Your Dar Es Salaam Career Transformation

    Your Standing Before and After the ITIL 5 Bridge

    Where ITIL 5 Takes You Next

    Tanzania's digital economy is expanding fast, and employers increasingly separate teams working to the current ITIL edition from those on older versions. Here is which side of that line you want to be on.

    Sources: Paylab, Glassdoor (Tanzania) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in Dar Es SalaamStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Dar Es Salaam is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Tanzania is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will BuildNew and Updated in Version 5

    This ITIL 5 Bridge focuses only on what is new and changed in ITIL 5 relative to ITIL 4. By the end, you can apply the updated framework at work and are ready to sit the PeopleCert Bridge exam.

    Spot What Changed in ITIL 5

    In this ITIL 5 Bridge you will learn exactly what is new and refined since ITIL 4, including the product and service lifecycle and value stream management, so you can update your practice without relearning the basics.

    Digital Product and Service Management

    Understand how ITIL 5 reflects modern digital and AI-enabled environments, and how the product and service lifecycle structures delivery from discovery and design through build, operation, delivery and support.

    Updated ITIL 5 Language and Concepts

    Get clear on the new and redefined terminology in ITIL 5 so you can communicate confidently with teams, partners and stakeholders who may be at different stages of adoption.

    The Enhanced Value Creation Approach

    Learn how ITIL 5 extends value co-creation across the full stakeholder ecosystem, linking strategy to delivery and adding a stronger focus on experience, sustainability and measurable outcomes.

    Apply ITIL 5 in Your Organisation

    Build the confidence to integrate ITIL 5 enhancements into your existing ITIL 4 knowledge, improving collaboration, service performance and results across your teams.

    Prepare for the PeopleCert Exam

    Practise with questions mapped to the five official Bridge topics and the 20-question, 30-minute closed-book format, so you are ready to pass and earn the ITIL 5 Foundation credential.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Dar Es Salaam?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 525

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 525

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in Dar Es SalaamYour Accredited Partner

    Invensis Learning delivers ITIL 5 Foundation Bridge training for professionals and organisations in Dar es Salaam who want to move from ITIL 4 to the current ITIL 5 framework with confidence. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery and focused exam preparation. As a trusted ITIL 5 Foundation Bridge training company, we support you at every stage. Whether you are updating your own credential or upskilling a team, we provide a professional learning experience built around practical understanding, real-world application and a clear path to the ITIL 5 Foundation credential.

    • PeopleCert Accredited Training Organization delivering ITIL 5 aligned courseware
    • Experienced, PeopleCert-accredited trainers with real ITSM experience
    • Flexible live virtual and onsite delivery to suit working professionals
    • Focused one-day Bridge programme that respects your ITIL 4 knowledge
    • Practice questions and mock exams mapped to the Bridge syllabus
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across Tanzania and worldwide

    ISO 9001

    Quality Management

    200K+

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    12M+

    Hours of Training Delivered

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    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in Dar Es SalaamInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Dar Es Salaam

    Hyatt Regency Dar es Salaam, Kilimanjaro, Dar Es Salaam

    ITIL V5 Foundation Bridge Training Location in Dar Es Salaam

    Dar es Salaam Serena Hotel, Ohio Street, Posta Mpya, Kivukoni, Ilala Municipal, Dar es Salaam, Coastal Zone, 11103, Tanzania

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    Corporate ITIL 5 Training in Dar Es SalaamFor Your Teams

    • Transition entire ITSM teams from ITIL 4 to ITIL 5 in one day per person
    • Customised schedules aligned with your team's availability
    • Onsite, live virtual or hybrid delivery for teams in Dar es Salaam
    • PeopleCert-accredited trainers with real service management experience
    • Role-based examples relevant to telecoms, banking and public sector
    • Standardise ITIL 5 practice and language across business units
    • Dedicated coordination and learner support for group programmes

    Trusted by Leading Organisations

    Vodacom TanzaniaAirtel TanzaniaCRDB BankNMB BankTTCLYas (Tigo)

    What Our Learners Say

    Updated to ITIL 5 in a Single Day

    "I held ITIL 4 Foundation but my employer wanted the current ITIL 5 credential. The one-day Bridge was perfect. It covered only what was new, the trainer explained the product and service lifecycle clearly, and I passed the PeopleCert exam the same week."

    Amani Mushi

    IT Service Delivery Lead

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    Practical and Current

    "The sessions on value stream management and the updated ITIL 5 language were exactly what I needed. I now feel confident applying the new concepts to incident and change work at the service desk."

    Neema Kessy

    Incident Manager

    0/0

    Efficient and Well Paced

    "A well-structured refresher that did not waste time on things I already knew from ITIL 4. The mock questions matched the real exam format closely and made the transition to ITIL 5 easy."

    Baraka Mwakalinga

    Systems Administrator

    0/0

    Smooth Team Transition to ITIL 5

    "We moved our whole service team to ITIL 5 using the Bridge, one training day per person. Invensis Learning handled scheduling around shift patterns and the team now shares a consistent ITIL 5 vocabulary."

    Fatma Juma

    IT Training Manager, Telecommunications Sector

    0/0

    Tailored Corporate Delivery

    "The corporate delivery was tailored to our banking environment, with examples on service continuity and change management. Our operations team is now certified on the current framework and better aligned on practices."

    Joseph Massawe

    Head of IT Operations, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL Foundation Bridge Version 5 is a one-day transition qualification for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. Governed by AXELOS and examined by PeopleCert, it focuses only on what is new and changed in ITIL 5, so you do not repeat content you already know.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL Foundation Bridge Version 5 is a one-day transition qualification for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. Governed by AXELOS and examined by PeopleCert, it focuses only on what is new and changed in ITIL 5, so you do not repeat content you already know.

    Who should take the ITIL 5 Bridge in Dar es Salaam?

    The Bridge is for practising ITSM professionals in Dar es Salaam who already hold ITIL 4 Foundation, such as service desk leads, incident and change managers, and IT operations staff. Those without ITIL 4 Foundation should take the full ITIL 5 Foundation course instead.

    Is the ITIL 5 Bridge worth it for my career?

    Yes. Employers across Tanzania's telecoms, banking and public sector increasingly expect the current ITIL edition, so bridging to ITIL 5 keeps you competitive for service delivery, operations and IT management roles that command strong salary bands. Talk to a learning advisor about your goals.

    Is the ITIL 5 credential recognised in Tanzania?

    Yes. PeopleCert operates in over 200 countries, so the ITIL 5 Foundation credential earned through the Bridge is globally recognised and valued by employers in Dar es Salaam and worldwide, including Vodacom, Airtel, CRDB, NMB and government bodies.

    How long is the ITIL 5 Foundation credential valid?

    The ITIL 5 Foundation credential earned through the Bridge is valid for three years. To keep it current, you renew every three years by earning 60 CPD points within each certification cycle.

    Pricing

    How much does ITIL 5 Bridge training cost in Dar es Salaam?

    Pricing depends on your chosen format, live virtual or onsite, and whether you take an individual or group package. Fees are available on request. Contact us for a quote tailored to your needs.

    What is included in the course fee?

    The training fee typically includes AXELOS-aligned courseware, practice questions and mock exams mapped to the five Bridge topics, first-attempt exam guidance and dedicated learner support. Confirm the current inclusions when you enrol.

    Is the PeopleCert exam fee included?

    Exam voucher inclusion depends on the package you select. Many bundles include the PeopleCert ITIL 5 Bridge exam voucher. Ask a learning advisor to confirm what your chosen package covers.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and IT departments. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL 5 Bridge exam is closed book with single-answer multiple-choice questions. It covers the five official Bridge topics, focused on what is new or updated in ITIL 5 relative to ITIL 4.

    How many questions are on the exam and how long is it?

    The exam has 20 questions and you have 30 minutes to complete it. It is a focused format because the Bridge assumes your existing ITIL 4 Foundation knowledge and tests only the new and changed content.

    What is the passing score for the ITIL 5 Bridge exam?

    The passing score is 65%, which means answering 13 of the 20 questions correctly. Our mock exams and practice questions help you build the confidence to reach that mark.

    What if I do not pass the first time?

    You can re-sit the exam if needed. Our training includes first-attempt guidance, mock exams and practice questions to maximise your chance of passing, and selected plans offer retake options. Ask about the re-sit policy when you enrol.

    How is the ITIL 5 Bridge exam delivered?

    You can sit the exam online through PeopleCert OnVUE proctoring, available 24/7 from home or office, or at a PeopleCert authorised test centre. Both options are available to candidates in Dar es Salaam.

    Course Content

    What does the ITIL 5 Bridge cover?

    The Bridge covers five official topics: Key Enhancements in ITIL (Version 5), Digital Product and Service Management Evolution, Updated Language and Core Concepts, Enhanced Value Creation Approach, and Applying ITIL (Version 5) in Practice, all focused on what is new in ITIL 5.

    Do I need ITIL 4 Foundation before the Bridge?

    Yes. ITIL 4 Foundation is the prerequisite for the Bridge, because it assumes that knowledge and tests only the new ITIL 5 content. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course instead.

    How long is the ITIL 5 Bridge training?

    The training is delivered as an eight-hour programme, usually as a single full day. It can also run over two half-days, and it covers only what is new and changed in ITIL 5 relative to ITIL 4.

    What is new in ITIL 5 compared with ITIL 4?

    ITIL 5 introduces digital product and service management framing, the product and service lifecycle as a core element, value stream mapping and management, an updated ITIL Value System, and an enhanced value co-creation model that adds experience and sustainability, along with updated practices.

    Is the courseware aligned to the current syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL Foundation Bridge Version 5 syllabus and the current PeopleCert exam, so you study exactly what the Bridge assesses.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Contact a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, onsite classroom sessions, and customised corporate group training, so professionals in Dar es Salaam can choose the format that fits their schedule.

    How soon can I start the ITIL 5 Bridge?

    New batches run regularly, and because the Bridge is a one-day programme you can often be certified within the same week. See upcoming schedules or talk to a learning advisor to find the next available date.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a Flexi Pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.