Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), the world's most widely adopted IT service management framework. It introduces the core concepts of digital product and service management, the ITIL Value System, value co-creation, and the product and service lifecycle that modern organisations rely on to deliver value. ITIL 5 Foundation certification training in Dar es Salaam prepares IT and business professionals to apply these ideas at work and to sit the ITIL 5 (Version 5.0) exam with confidence. As Tanzanian banks, telecoms operators and government bodies accelerate digital transformation, employers increasingly look for people who can manage services the ITIL way. The programme is aligned to the official ITIL 5 Foundation Syllabus and covers all nine topic areas, from the seven guiding principles to Value Stream Mapping and Management. Delivered in live virtual and corporate formats by accredited trainers, it gives you a clear, supported path from study to certified. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dar Es Salaam, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dar Es Salaam, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Dar Es SalaamDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth EarningOutcomes You Can Take to Work

    ITIL V5 Foundation Exam Format in Dar Es SalaamWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Dar Es Salaam

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in Dar Es SalaamRoles This Opens Up

    ITIL 5 Foundation is increasingly valued across Dar es Salaam's fast-growing IT economy, where telecoms operators, banks, fintechs and government bodies run large digital service operations. As Tanzania expands its broadband backbone, data centres and 5G networks, employers need people who can manage services the ITIL way. Demand runs from service desk and support roles up to IT service delivery and IT management, and here is what the local market is telling us.

    Market Forces Driving ITSM Demand in Tanzania

    ITIL 5 Foundation is more than a certificate. It is a career move for professionals shaping Tanzania's digital services. Join learners who manage services the ITIL way and start your ITIL 5 journey today.

    Your Dar Es Salaam Career Shift

    From Where You Are to Where ITIL 5 Takes You

    Your Career Before and After

    Tanzania's digital economy is expanding with fintech, 5G and public-sector transformation, and employers increasingly separate professionals who can manage services the ITIL way from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, WorldSalaries (Tanzania) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in Dar Es Salaam Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Dar Es Salaam is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Master in ITIL 5 FoundationBuilt on the ITIL Value System

    Grounded in the official ITIL 5 Foundation Syllabus, the programme builds practical, current-edition service management skills across all nine topic areas. By the end, you can apply ITIL 5 concepts at work and approach the exam with confidence.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement sits at the heart of ITIL 5.

    Value Co-Creation

    Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to manage services well.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated value system.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better day-to-day service decisions.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they combine to create value.

    ITIL Management Practices and Improvement

    Explore how ITIL 5 management practices and the continual improvement model help teams establish consistent, high-quality ways of working.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Dar Es Salaam?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis for ITIL 5 in Dar Es SalaamYour Accredited Partner

    As a trusted ITIL Version 5 Foundation training company in Dar es Salaam, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations that want to build modern IT service management capability and prepare for the ITIL 5 (Version 5.0) exam. As a PeopleCert Accredited Training Organization, we combine experienced trainers, syllabus-aligned courseware, flexible delivery and dedicated support. Whether you enrol as an individual in Dar es Salaam or plan group training for your IT teams, we focus on practical understanding, real-world application and a clear path from study to certified.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • Accredited trainers with real IT service management experience
    • Live virtual and corporate delivery to suit working professionals
    • Courseware aligned to the official AXELOS Version 5.0 syllabus
    • Practice questions and mock exams for first-attempt readiness
    • Flexible schedules for learners across Tanzania and East Africa
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations

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    Leaders in Training industry for 12+ years

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    ITIL Version 5 Foundation Training Locations in Dar Es SalaamInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Dar Es Salaam

    Hyatt Regency Dar es Salaam, Kilimanjaro, Dar Es Salaam

    ITIL Version 5 Foundation Training Location in Dar Es Salaam

    Dar es Salaam Serena Hotel, Ohio Street, Posta Mpya, Kivukoni, Ilala Municipal, Dar es Salaam, Coastal Zone, 11103, Tanzania

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    Corporate ITIL 5 Training in Dar Es SalaamUpskill Your Team

    • Customised ITIL 5 training for IT operations and service desk teams
    • Flexible delivery through live virtual, onsite or hybrid formats
    • Schedules aligned to your organisation's availability
    • Accredited trainers with ITSM and industry experience
    • Role-based examples relevant to telecoms, banking and public sector
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for teams across Tanzania and East Africa

    Leading Tanzanian Employers

    Vodacom TanzaniaAirtel TanzaniaCRDB BankNMB BankTTCLHalotel

    ITIL 5 Foundation Success Stories

    Passed the ITIL 5 Exam First Time

    "The training made the ITIL Value System and guiding principles genuinely click. The mock exams matched the real 40-question format, and I walked into the exam confident and passed on my first attempt."

    Neema Mushi

    IT Support Analyst

    0/0

    Finally Understand Modern ITSM

    "As someone moving from ITIL 4, the Version 5.0 content on digital product and service management was exactly what I needed. The trainer explained value co-creation with real examples I now use at work."

    Emmanuel Kessy

    Service Desk Team Lead

    0/0

    Practical and Well Paced

    "The live virtual sessions were clear and practical, and the value stream mapping topic changed how I look at our service delivery. I would have liked a few more practice questions, but overall an excellent course."

    Fatma Juma

    IT Operations Analyst

    0/0

    Standardised Our Service Desk

    "We enrolled our whole IT team and the shared ITIL 5 vocabulary transformed how they handle incidents and changes. Delivery is more consistent and our reporting has improved noticeably."

    Baraka Nyerere

    IT Service Delivery Manager, Telecommunications

    0/0

    Strong Partner for Team Training

    "Invensis Learning tailored the ITIL 5 programme to our banking operations and coordinated everything smoothly. Our teams came away with practical skills and a clearer approach to service management."

    Grace Mwakalinga

    Head of Learning and Development, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, value co-creation and the practices that help organisations create and continually improve value in modern digital environments.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, value co-creation and the practices that help organisations create and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management, an updated ITIL Value System, and a stronger digital-era emphasis.

    Who should take ITIL 5 Foundation in Dar es Salaam?

    It suits IT and business professionals at any stage, including service desk and IT operations staff, developers, product owners, and DevOps or Agile practitioners. In Dar es Salaam it is popular with telecoms, banking and public-sector teams modernising their digital services.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. The credential is recognised by employers across Tanzania and worldwide.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. ITIL 4 is not required, though its concepts will feel familiar to existing holders.

    Pricing

    What is included in the ITIL 5 Foundation training fee?

    The fee typically covers accredited courseware aligned to the Version 5.0 syllabus, live instructor-led sessions, practice questions, mock exams and learner support. Exam voucher inclusion varies by package. Request a quote for the current fee in Dar es Salaam.

    How much does ITIL 5 Foundation training cost in Dar es Salaam?

    Pricing varies by delivery format and package, so training in Dar es Salaam is quoted on request. Contact a learning advisor for current fees and any group or corporate rates.

    How much is the ITIL 5 Foundation exam fee?

    PeopleCert exam pricing varies by region and purchasing channel and is confirmed at the time of booking. Verify the current fee with PeopleCert, or ask us to include it in your training package.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams and departments. Ask about corporate pricing for a tailored quote.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer, multiple-choice questions based on the ITIL 5 Foundation (Version 5.0) Syllabus. It tests knowledge and comprehension across the nine topic areas.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is delivered as a closed-book, single-answer multiple-choice test.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. A broad understanding across all nine topic areas is the best preparation.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through your accredited training package.

    What if I do not pass the exam the first time?

    You can resit the ITIL 5 Foundation exam; PeopleCert confirms current resit fees and policy at booking. Our practice questions, mock exams and trainer guidance are designed to help you pass on your first attempt.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal options with PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    It covers all nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and Value Stream Mapping and Management.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation Syllabus published by AXELOS (PeopleCert), so you study the latest edition of the framework.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and mock exams that mirror the 40-question, 60-minute format, helping you identify weak areas and build exam readiness.

    Do I need prior IT experience to follow the course?

    No. ITIL 5 Foundation is designed for beginners as well as experienced professionals. The training starts with core concepts, so newcomers and those working alongside digital service teams can follow comfortably.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days, covering all nine topic areas and preparing you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Dar es Salaam?

    We offer online (live virtual) instructor-led training and customised corporate group training, so you can learn from anywhere in Tanzania or arrange onsite sessions for your team.

    When can I start the training?

    New live virtual batches run regularly. See upcoming schedules or speak with an advisor to pick a start date that fits your calendar.

    Can I reschedule or transfer my batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What support do I get after the training?

    You receive post-training email support along with practice resources to help you prepare for the exam and apply ITIL 5 at work.