Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification and Who Is It For?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing digital product and service management, the ITIL Value System and the practices that help organisations co-create value. ITIL Version 5 Foundation certification training in Uruguay gives IT and business professionals a modern, digital-era grounding in service management aligned to the current ITIL 5 (Version 5.0) syllabus. ITIL 5 is the fifth iteration of the IT Infrastructure Library, evolving from ITIL 4 with an explicit focus on the full product and service lifecycle, value stream management and value co-creation. The credential has no formal prerequisites, so it suits IT professionals new to service management, ITIL 4 holders updating their knowledge, digital product managers, and DevOps, Agile or SRE practitioners. With Uruguay's software and IT services sector contributing around 4.4% of GDP and its global capability centres scaling in Montevideo, employers increasingly value current-edition ITSM knowledge. Start your ITIL 5 journey with Invensis Learning and prepare for the exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Uruguay, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification and Who Is It For?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Uruguay, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in UruguayDo You Qualify for the ITIL V5 Foundation Exam?

    Benefits of Getting ITIL 5 Foundation CertifiedWhat You Gain in Uruguay's IT Market

    ITIL V5 Foundation Exam Format in UruguayWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Uruguay

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Path in UruguayRoles, Sectors and Hiring Demand

    IT service management skills are in steady demand across Uruguay as Montevideo's software services firms, global capability centres, banks and fintechs scale their digital operations. Employers running 24/7 services increasingly look for current-edition ITSM knowledge, and the shift from ITIL 4 to the ITIL 5 framework is prompting professionals to update their credentials. Demand spans the ladder, from service desk analyst to incident and change roles up to IT service and operations managers, and here is what the local market is telling us right now.

    IT Service Challenges Fuelling ITIL 5 Demand in Uruguay

    ITIL 5 Foundation is more than a credential. It is a practical, digital-era framework for the service teams that keep Uruguay's software, banking and telecom operations running. Start your ITIL 5 journey today.

    Your Uruguay Career Transformation

    From IT Support to Service Leadership in Uruguay

    The Shift ITIL 5 Foundation Delivers

    Uruguay's software, banking and telecom sectors are scaling their digital operations, and employers increasingly separate professionals who can manage services with a recognised framework from those who cannot. Here is which side of that line you want to be on.

    Sources: Paylab, Glassdoor, SalaryExpert (Uruguay) 2026.

    How to Get ITIL V5 Founfdation Certified in UruguayStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Uruguay is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will Learn in ITIL 5 FoundationSkills That Apply from Day One

    This ITIL 5 Foundation training covers all nine topic areas of the official AXELOS (PeopleCert) syllabus, so learners gain both exam readiness and practical service management capability. By the end, you can explain the ITIL Value System and apply the framework to modern digital work.

    Digital Product and Service Management

    Understand what distinguishes modern digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to ITIL 5.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability across the four dimensions of service management.

    The ITIL Value System

    Grasp how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    Applying the Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Product and Service Lifecycle

    Explore the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    Value Stream Mapping and Management

    Learn to identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Uruguay?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1245

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1245

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningYour Accredited ITIL 5 Partner in Uruguay

    As a trusted ITIL Version 5 Foundation training company in Uruguay, Invensis Learning is a PeopleCert Accredited Training Organisation delivering ITIL 5 Foundation training aligned to the official AXELOS (PeopleCert) syllabus. Our programmes combine accredited trainers, structured courseware, flexible delivery and learner-focused support to help you move from study to certified. Whether you enrol as an individual professional in Montevideo or arrange corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert-accredited trainers with real IT service management experience
    • ITIL 5 aligned courseware built to the official Version 5.0 syllabus
    • Flexible formats: live virtual, classroom and corporate group training
    • Practice questions and mock exams for the 40-question ITIL 5 Foundation exam
    • Guidance to help you clear the certification on your first attempt
    • Dedicated learner support before, during and after training
    • Case studies drawn from realistic IT service delivery scenarios
    • Local support across Uruguay in your time zone and language

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    Global Course Portfolio

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    ITIL Version 5 Foundation Training Locations in UruguayInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Uruguay

    Radisson Montevideo Victoria Plaza Hotel, 759, Plaza Independencia, Ciudad Vieja, Montevideo, 11100, Uruguay

    ITIL Version 5 Foundation Training Location in Uruguay

    Sofitel Montevideo Casino Carrasco & Spa, Uruguay

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    Corporate ITIL 5 Training for TeamsUpskill IT in Uruguay

    • Suitable for small, medium and large IT and service teams
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with practical ITSM expertise
    • Role-based examples relevant to software, banking and telecom teams
    • Dedicated coordination and support for corporate training programmes
    • Scalable delivery for teams across Uruguay and global locations

    Leading Organisations

    GlobantMercado LibreTCSSabreAntelSantander

    What Our ITIL 5 Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course finally connected the daily support work I do with a bigger picture. The guiding principles and value stream sessions were practical, and I passed the exam on my first attempt."

    Martín Rodríguez

    IT Support Analyst

    0/0

    A Smooth Update from ITIL 4

    "As someone moving from ITIL 4, this training made the jump to the ITIL 5 framework clear. The trainer explained the product and service lifecycle really well, and the mock exams built my confidence."

    Valentina Pérez

    Service Desk Team Lead

    0/0

    Beginner Friendly and Practical

    "Well structured and easy to follow even without prior ITIL knowledge. The value co-creation and continual improvement topics already help me in how I handle incidents at work."

    Diego Fernández

    IT Operations Analyst

    0/0

    Consistent Practice Across Our Team

    "We trained our service delivery team through Invensis Learning and now everyone shares the same ITIL 5 language. Incident and change handling has become noticeably more consistent across the group."

    Lucía Methol

    IT Training Manager, Banking Sector

    0/0

    Tailored to Our Operations

    "The corporate sessions were tailored to our software services context and delivered on a schedule that fit our sprints. A strong grounding in the ITIL Value System for our whole operations group."

    Sebastián Olivera

    Head of IT Service Delivery, Software Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Uruguay?

    Yes. With Uruguay's software services, banking and telecom sectors scaling digital operations, employers increasingly value current-edition ITSM skills. ITIL 5 Foundation opens roles from service desk analyst to IT service manager, where local salaries reach around $U 1.8M a year. Talk to a learning advisor to plan your path.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the full product and service lifecycle, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System, with stronger emphasis on value co-creation and sustainability.

    Do I need any prior ITIL knowledge?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 Foundation will recognise some concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, instructor-led sessions, case studies, practice questions and mock exams, plus learner support. Exam voucher inclusion varies by package. Request a quote to confirm what is included in your plan.

    How much does ITIL 5 Foundation training cost in Uruguay?

    Pricing varies by delivery format and whether the exam voucher is bundled. Fees are available on request and can be quoted for individual or corporate enrolments. Contact a learning advisor for current pricing in your preferred format.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose. PeopleCert exam pricing also varies by region and purchasing channel. Ask our team whether your plan bundles the ITIL 5 Foundation exam, or verify current exam pricing at peoplecert.org.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Ask about corporate and group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). It covers nine topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, meaning you must answer at least 26 of the 40 questions correctly. Focusing on broad understanding across all nine topic areas is the best way to prepare.

    Where can I sit the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. It is often arranged through an accredited training organisation as part of a training and exam package.

    What if I do not pass on the first attempt?

    Our training includes mock exams and first-attempt guidance to prepare you thoroughly. If a resit is needed, PeopleCert re-sit policies apply; verify current re-sit terms at peoplecert.org. Ask our team about retake support in your plan.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply them in real digital environments.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an accessible entry point with no prerequisites. The training builds from core concepts, so newcomers to IT service management and experienced practitioners alike can follow it comfortably.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry-driven case studies, practice questions and mock exams mapped to the exam format, plus trainer-led sessions and post-training support.

    How long is the training?

    The ITIL 5 Foundation programme is a 16-hour course, typically delivered as two full days or four half-days depending on the schedule format. It covers all nine topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style in Uruguay.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats. See upcoming schedules or talk to a learning advisor to find the next available cohort that suits your timing.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.